Summary of the year-end work of the company's corporate community insurance in 2019

Time flies, the sun and the moon are like a shuttle, the year of the pig quietly leaves, the year of the rat is coming. In the expectation, the development of xx is carefully crafted, and the high-end real estate "xx Haoting" is launched with exquisite structure and British style. Through the careful construction of all the members and various functional departments, the family service again. Show the value of honor. In the busy work, it ushered in a new year. Looking back on the past XX years, the insurance is all carried out under the correct guidance of the company's leaders. Cooperate with all functional departments, and strive to achieve "create a quality living space" as a model, in the daily security precautions, services to create, comfortable, clean, safe , and fast life is their responsibility. Successful completion of the annual security and hobby reception work, the following is a summary of the specific work:

First, the development of real estate, the pre-sale period, the formation of the security team and security etiquette services:

1. The formation of the security team must be politically qualified, with no criminal record, honest and trustworthy, with a dedication and professionalism, and a strong sense of service and obedience. Before entering the job, we must ensure that each security guard meets the requirements of the company through face-to-face, political review, on-site defense, physical examination, and image. A total of 31 employees are recruited throughout the year, of which 6 are resigned and 1 is disqualified. All the existing practitioners are 24 people. It is a team with professional work skills, comprehensive and strong cohesiveness.

2. Provide professional knowledge training for new recruits to focus on fire prevention, theft prevention, vandalism prevention, prevention of natural disasters, handling of unexpected events, and training of emergency capabilities. After passing the test, they will be employed to ensure normal work.

3. Strengthen the training and promotion of job responsibilities, training of service etiquette, courtesy duty, civilized reception of customers, and different requirements for serving customers. Try to satisfy customers, strengthen the training of language communication skills, cultivate the values ​​of service improvement, and establish a good service image.

Second, assist the marketing department to do a good job in sales period, security and reception of customer visits, and create economic value:

1. The supervision of the model house makes the security personnel familiar with the structure, layout and area of ​​each model room, and can initially answer the guest's inquiry.

2, familiar with the number of items in the model room, the facilities and equipment operate normally, to ensure the integrity of all kinds of items.

3. Maintain the order of the guests in the model house. If there is no sales person to accompany you, you should visit the voucher and control the entry of the idle personnel. The maintenance staff is required to be neat, dignified, generous, with strong language expression and strong sense of service, and has the initiative to work.

4. After controlling the visitors of the model house, the switch time of the lighting fixtures is regulated. Energy conservation, sanitation, lighting supervision.

5. Supervise the safety hazards of the model house, find out the problem and report it in time, and assist in the handling, and cooperate with the marketing department personnel to manage the model house.

Third, the management of the marketing department gates and square vehicles:

In the marketing department, the duty officer has long been the first principle of etiquette, enthusiasm and initiative. He has achieved the car to the people and the car to leave. Please start at the beginning of the word and end the word, and use the standard gestures to guide the vehicles to be parked in order. Parked in the area, take the initiative to open the door for the guests, greet the guests, and guide to the front desk of the sales department. They will pour water for customers, lead the seat, and maintain the order of the scene. It has done a clean and smooth job site, and has developed a good habit of picking up rubbish in the area to ensure the cleanliness and comfort of the place. During festivals and celebrations, the Collaborative Marketing Department has done a good job in logistics support, the layout of the venue, and on-site security work. It has been well received by the sponsoring department. Through routine inspections, regular inspections have been conducted to eliminate potential safety hazards and to ensure that no damage or theft occurs. And at work, it is recognized by the leaders of various functional departments.

4. Before the owner repossess the building, all the preliminary preparations are guaranteed:

XX Haoting as a masterpiece of xx development, commitment to the owner's after-sales management services, xx Haoting as a benchmark project of Shaxi, British butler's original, high-grade, creating affection, comfort and elegance for the owners Safe , harmonious living environment. To put forward higher requirements for all the insurance, in order to cooperate with the work of the various functional departments of the company, to ensure the implementation of the perfect "British butler service", do the following work:

1. Formulate, establish and improve all tasks, preservation work rules, duties, conference system, training system, inspection and inspection system, reward and punishment system, work request reporting system, etiquette and instrument inspection system, complaint return system, personnel vehicles The dual security system of the entry and exit inspection and registration system, the guardianship of the gates and the regional inspections, and the promotion of safety through agile and rapid response, through these systems to further improve and implement, so that we can use the more friendly service, with the regional butler, Improve the service image, win the job support and trust of the owners with a more professional and more dedicated attitude, formulate work guidelines for each position, and randomly check the positions to ensure the implementation of the system.

2. Equipped with the maintenance of daily duty auxiliary equipment and personal equipment to standardize the implementation of safety work.

3. Organize all the security personnel to do the training work before the repossession and the courtesy reception work.

3.1 Job responsibilities, job discipline, professional ethics, service etiquette, communication skills, grooming, case analysis, military training, vehicle command gestures.
3.2 New training subjects for the security personnel, attending training, not training, and carrying out theoretical evaluation of the stage, written records, unqualified, retraining, until qualified, to ensure that the security guard should know after the post.
3.3 Prepare the staff on duty in the community, and organize all the preservation to the site to carry out the post training requirements and the supervision of the mobile personnel in the community, and deal with the emergency to ensure the normal operation of the posts after the handover.
3.4 Strengthen the post- safety prevention and emergency measures training work, aim at the on-site management of the second renovation after the handover, and the personnel access management requirements, so that the gate inspection and regional inspections ensure security .

4. After the handover, keep the daily work and management:

1. The various trainings in the early stage run through the daily work. In the daily management work, quantitative management is required to guide the team members in an open, fair and rational manner, so that the management system is standardized, the work is standardized, the operation is stylized, and the service is standardized. Courtesy, talk and anger, smile service, take the initiative to help the owners and customers solve problems, be enthusiastic, patient, and thoughtful. When dealing with violations, they must be civilized and polite, tell the truth, do not quarrel, treat people with courtesy, and control the event in a timely and effective manner. But without losing the principle, there is no accident due to default or improper handling.

2. In dealing with violations or complaints, it is required to treat people with courtesy, empathy, reasoning, not being humble, not losing principles, and establishing a good professional service image.

3. Strengthening the regular ideological education of all security personnel, throughout the daily work, requires increasing the sense of collective honor, establishing a correct outlook on life, values, dedication and demand, unifying thoughts and understanding, reaching consensus, and ensuring various tasks. The smooth completion of the quality of the team. The maintenance team will be built into a semi-military team with combat effectiveness. They will cultivate their tenacious struggle and positive attitude, correct their thoughts, and have a sense of responsibility for their work in the work. There are problems in the work, there are written requests, reports, receipts, team spirit, teamwork, common struggle, up and down, mutual assistance, to maintain the team's lasting stability and internal harmony, to prevent the security guards from guarding themselves during the period of employment, vicious incidents.

Fifth, strengthen the guidelines for the duties of each position, ensure that safety precautions are in place, prevent accidents, and formulate regulatory measures.

The district is separated and supervised into a closed management system. Access to the community personnel documents. Each entrance and exit has a 24-hour security guard, and each area has a patrol and security 24-hour inspection.

1. Strengthen the standardized management of the entry and exit of gate personnel. Do visits, have enquiries, check in, check, and find out where the visitors come from and where they are going. To contact the interviewee, the consent can only be released. The entry door must be strictly inspected, the items are released and there are records, there are records, prohibited items are prohibited from entering the community, and all kinds of decoration materials are prohibited from entering and exiting the gate.

The special situation is reported to the higher authorities for approval. It is guaranteed to be smooth around the gates, and there is no idle person to stay. It is forbidden to expand the market sales personnel to enter the community.

2. Strengthen the management of the entry and exit passages of the parking lot. At present, the infrastructure construction of the parking lot is being improved. The entrance and exit passages are narrow, and the one-way roads have been compensated according to the incident of the previous gates being hit. In order to prevent similar incidents from happening, the notices have been made, posted at the entrances and exits, instructing the driver to drive carefully, accidents have occurred, vehicles have been registered, and the vehicle has inspection records to prevent theft of vehicles. Three different document colors are issued for parking bicycles and locomotives to distinguish them. The documents are opened and supervised by the duty officer to ensure the safety of the vehicle parking. Formulate parking management regulations, plan parking spaces, have speed bumps, and have enough lighting fixtures in the yard. All kinds of traffic signs and fire-fighting equipment, the entrance and exit have obvious marked speed limit, height limit, wide and wide display to ensure the safety of vehicles entering and leaving. Vehicles carrying inflammable and explosive materials are forbidden to enter, and the parking fee standards and implementation plans have been prepared and approved, and some vehicles have been charged, and the charging rate is 100%. Through the preservation of on-site supervision, patrols in the yard, no vehicles were stolen or damaged, and initially received good results, many nights to check the posts, check the whistle, grasp the disciplinary violations, and the players with weak sense of responsibility, and educate and deal with them.

3. For the decoration management of the decoration and various construction personnel, in order to strengthen the orderly management of the entry and exit of the community personnel, the designated channel shall be designated. The management office shall, according to the declaration of the construction unit, provide the construction personnel with valid ID cards, apply for the temporary access permit, and the gatekeeper. According to the valid documents issued by the management office, strict verification, the documents are sent in and out, and the copies are kept in the post, so that the regional inspection and preservation of the activities of the construction unit personnel in the community can be facilitated. Working time limit supervision of construction personnel. The out-of-community will return the copy to the person, strictly check the carried items, check the three controls, check the documents, check the personal and non-private items. Whether the release of non-private items has a valid physical release clause issued by the management office, prohibiting people with disguised uniforms from entering the community, and penalizing and penalizing the illegal construction personnel according to the disciplinary circumstances, requiring timely rectification of violations, and serious violations of disciplines If you hang out your documents, you can re-submit your bid with a good attitude. For all types of construction personnel entering and leaving the community, the duty-keeping security personnel should treat the precautions of the community, and the area has security inspection and supervision to ensure self-discipline.

4. Regulate the storage points of the designated peripheral decoration materials, and be supervised by a special person. All materials entering the community, sand and cement must be sealed in order to be transported from the specified gates. Line pipes and wooden strips must be bundled for easy handling. In order to ensure the effective control of the decoration materials entering the yard, the gate guards inform the parking lot to inspect, follow up the supervision, store in the material transfer point, prevent materials from being piled up and not in accordance with regulations. Stacking. Stacked by area according to the nature of the item. On-site command materials on duty will transport the elevators to the construction unit in batches.

5. The elevator is responsible for the special person, and carries out the follow-up supervision throughout the whole process to avoid overloading, super high and super wide bulk pollution in the handling process, and damage to the bridge box, roof, wall, bottom surface and door by hard objects. All sand and gravel entering the elevator must be sealed, and super high and extra wide materials are prohibited from entering the elevator. Through supervision, it was found that the elevator was damaged due to laxity.

6. The regional patrols mainly supervise the construction of the super-high and ultra-wide materials from the fire escape passages, and take precautionary measures to prevent collision of railings and scratching public facilities, inspecting construction units, assisting inspection and construction. Whether the personnel have a construction permit, whether there is a decoration permit approved, whether the materials are piled up according to the decoration guidelines, temporary toilets are set up indoors, smoking areas, and flammable items must be separated and distributed. Whether it is equipped with fire extinguishers, whether there is any illegal operation at the construction site, or the use of electrical appliances not related to decoration, the safety hazard of raw fire. Coordinate with the person in charge of the construction unit to ensure the implementation of the above-mentioned safety system. The entry guards will be assisted and the construction time limit will be strictly controlled. Construction workers are not allowed to stay in the community, no approval certificate can not be used for time-out construction, and order maintenance and management in public areas should be strengthened. Through inspections, problems found in non-headquarters, such as health, electromechanical, engineering, etc., were reported in writing in a timely manner. Through regional inspections, three incidents of disciplinary violations were found: fire equipment was stolen, and stools were made in the unit, etc. Processing and cleaning fees are paid. Due to the small size and scattered distribution, the fire emergency lights of various buildings have caused certain difficulties in the implementation of the supervision process. In order to prevent theft, the company has caused losses. After the approval of the instructions, remedial measures have been taken and the patrol security guards have been taken. Job responsibility system. Focus on supervision and focus on responsible accountability. A number of regular check-in points have been set up in the supervision area to facilitate random check and verification. After the resumption of the building, the inspection of the area was carried out, and the results of anti-theft and anti-vandalism were remarkable. The functions of the functional departments were assisted, and the duty service was up to 27 times. Coordinated with the management office to complete the daily logistics support tasks. In order to ensure the implementation of the post system, the post responsibility system has been defined, and the quality assessment method for the security personnel has been formulated to ensure the implementation of the system.

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In the past year, with the joint efforts of all the team members, with the spirit of ownership and strong sense of responsibility for work, the whole year has successfully completed the safety precautions, etiquette services, common service and logistics support. All of them have been implemented through the gradual improvement of the system, and have been assisted and recognized by the functional departments of the company. The outstanding players such as xx and xxx have emerged. The achievements of the security team are mainly as follows:

1. Strengthen the regular ideological work of the team, and combine the praise and criticism with individual talks, typical trees, and advanced examples. Keep the team stable and pure.

2. Establish a responsibility system for the construction of the post, further refine the guidelines, simulate the demonstration on the spot, demonstrate the service in daily work, advance with the advanced, and carry out the training.

3. Compile the post to the person, set up the follow-up inspection and implementation in the post work, such as signing on time, the door-to-door visitor registration, signature of each class, easy to check the registration situation. To ensure the implementation of the system.

4, clear job responsibilities, grasp discipline and lax, work responsibility is not strong, with Ni Deren and other five security guards as the focus of helping students. There are significant improvements in the post work.

5, the training of new recruits, spot checks and assessments, qualified to work, to facilitate further supervision and implementation in place.

6. Formulate the methods for assessing the quality of the service personnel, the rules for rewards and penalties, and the righteousness to improve the team's ability to work.

7. Of course, there are many shortcomings in daily work, mainly because the individual team members have a weak sense of responsibility, the concept of discipline is weak, the team consciousness is lacking, and only organizational care is required. Has helped and guide, but the role is not big, like to talk, not seeking truth from facts, poor work ability, lack of solidarity concept, lack of communication skills, rude speech between colleagues, team assistance, strong dependence, leading to internal contradictions among colleagues.

8. Individual team members have a poor sense of work, and they only want to pass and live hard, resulting in a disjointed supervision in certain jobs.

9. The service consciousness is not enough, the consciousness is poor, the etiquette etiquette needs to be improved, and the instrument is installed to be improved. The implementation of the task is not determined, mainly in the same issue repeatedly emphasized.

10. There are individual players who are on duty at night shifts, and the inspections are not timely.

11. Individual team members should be proactive in their work, deal with the flexibility of the problem, and need to improve the quality of the task. Ensure the quality of daily work.

Sixth, the new year work plan:

In the new year, xx Haotingbao all under the guidance of the company's leaders, unite all the team members, focusing on safety precautions, standardizing the service concept as a model, not forgetting the problems in the past work, rectifying and successful experience. Promote, maintain the team's positive cohesiveness, and overcome the problems existing in the improvement work. It is necessary to see that the upgrade of the British butler service is mainly focused on the professional team of intimate, comfortable, safe and high-quality service. It is also necessary to focus on the steps and cooperate with the regional butlers to gradually realize the original high quality of the model and property management. It is also necessary to use the service concept of family, improve the service image, use more professional work skills, urgency for the owners, think of the owners, and treat the unemployed master like

Like people, careful and caring attitude makes the owners satisfied. At the same time, we must see our own shortcomings and further improve and upgrade ourselves in our daily work. Safety , quality service and the establishment of a well-trained comprehensive service team are our never-ending pursuit.

The following are the tasks we need to complete and execute in our future work:

1. Enhance the individual's comprehensive thinking and take the system as the criterion. Do a good job in training various systems.

2. Strengthen all kinds of training, and reflect the family's affection and warm atmosphere in management.

3, improve service etiquette, truly reflects the intention and acceptance of the heart.

4. Strengthen the work style and discipline of all team members, correct the bad mentality, and make all the team members reach the work consensus.

5. Strengthen the responsibility of each post, include all safety precautions in the new year, strengthen inspections in various regions, and maintain good public order.

6. Strengthen the supervision of various public facilities and facilities in the community to maintain a good working condition.

7. Strengthen the management of each site to ensure that there are no incidents of theft or damage.

8. Strengthen the management of the construction site and material transportation of the secondary decoration personnel, maintain the integrity of the facilities in the district, prevent damage, and strive to complete the company's tasks and various tasks.

9. Strengthen the entry and exit inquiry of each entry-level staff, implement the inspection system for the entry of the goods, and control the flow of idle personnel into the community.

10. Strengthen the parking management of the vehicles in the yard, maintain the order of the site, check the record of the vehicle status of the parked vehicles, do a good job of checking in and out, prevent theft of vehicles, and assist the company to do the parking for vehicles.

11. Strengthen the supervision and maintenance of fire fighting equipment. All team members will operate the fire equipment. Further improve the fire emergency plan and do a good job in the fire safety education education in the community.

■ Related articles:

Customs 2019 work summary | Customs first half of the work summary | Establish financial security agency work summary | 2019 county safety production committee office safety production work summary | District legal publicity month work summary | 2019 court office annual work summary | Achieve continuous safety operation summary | 2019 group company safety production work summary|
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