District Consumers Association 2019 Annual Work Summary

Under the correct leadership of the District Party Committee and the District Government in 2009, under the strong guidance of the Municipal Consumers Association and the Industrial and Commercial Branch of the District, under the joint efforts of the branches, I will take the scientific development concept. For guidance, with the theme of “Consumer and Responsibility” as the main line, vigorously publicize the “Cancellation Law” and “Regulations”, earnestly perform the functions of the Consumers Association, and earnestly carry out various tasks, all of which have achieved certain results.
First, focus on the "consumer and responsibility" year theme activities, to better complete the tasks
1. Seriously carried out the “3·15” International Consumer Rights Day commemoration. During the “3·15” event, the ** District Consumers Association held a meeting of the Consumers’ Association to commemorate the specific work related to the “3.15” activities. Organize industrial and commercial cadres and consumer association personnel to carry out Red Shield into the campus, enter the community, enter the neighborhood committee activities 30 times, and organize market special inspections 25 times. Produced 7 publicity boards, distributed more than 8,000 publicity materials, and posted a total of 45 banners and banners. 10 “3·15” propaganda columns were opened, and each unit submitted 20 articles to the ** Red Shield Information Network and contributed 10 articles to the news media such as “Chizhou Daily”.
On the morning of March 14, the ** District Industry and Commerce Branch and the ** District Consumers Association actively participated in the launching ceremony of the “3.15” sales of counterfeit and shoddy goods in Chizhou City, which was grandly held in Qiupu Theater Square. At the launching ceremony, more than 30 publicity floats were dispatched, and the counterfeit and shoddy goods with a value of more than 1 million yuan were incinerated. On the same day, 10 consultation desks were set up in urban and rural areas to provide consultation, accept consumer complaints, introduce knowledge of false identification and disseminate publicity materials. The main advisory service desk is located near the telecommunications building, focusing on the advance payment system. At the same time, it also organized telecommunications, mobile, postal, power supply and other units to take to the streets to publicly write written service commitments, and accept consumer complaints on the spot. All the industrial and commercial offices and the Consumers' Associations have carefully set up a consulting service desk around the theme of publicity. It is worth mentioning that Chikou Industrial and Commercial Office and Chikou Consumers Association Branch also founded the Chikou Consumers Association Briefing.
2. Solidly promote the publicity and education of law. The first is to take the opportunity of the “3·15” International Consumer Rights Day commemorative activities, set up a consultation desk, produce a publicity exhibition board, compile a red shield loose-leaf, introduce the truth and debate, distribute promotional materials, and carry out roving publicity. Second, the Consumers Association will continue to use the learning field to carry out consumer education; the third is to organize industrial and commercial cadres, consumer association staff to carry out food safety into the campus, community, neighborhood committee activities for consumers to carry out extensive publicity and education.
3. Accept consumer complaints in accordance with the law. In the year, a total of 114 consumer complaints were accepted, and 112 mediation cases were closed. Consumers were advised to seek other solutions to solve 2 cases. The mediation rate reached 98.2%, and the economic losses for the consumers were 21,732,600 yuan. 5 pieces were rejected, and the reception and acceptance were accepted. Consult 1250 person times. From the nature of the complaints: quality problems ranked first, 87 complaints, accounting for 76.6% of the total number of complaints; from the category of complaints: the department store complaints the most, 42 complaints, accounting for 36.8% of the total complaints. This has solved consumer disputes, maintained social stability, and promoted economic development.
4. Actively promote the construction of integrity-guaranteed enterprise alliances. 50 enterprises with integrity commitment alliances have been established in the jurisdiction, and all enterprises that have joined the alliance have established effective supervision mechanisms to solidly carry out reconciliation work on consumer disputes. In the whole year, a total of 151 consumer disputes were promoted, including: 121 commodity reconciliations; 26 service reconciliations; and 4 agricultural production materials, which saved consumers an economic loss of 112,134.00 yuan. Thereby reducing management costs, smoothing the channels for consumer dispute resolution, and promoting a harmonious and win-win situation for operators and consumers.
5. Strengthen social supervision of goods and services and protect the legitimate rights and interests of consumers. The District Consumers Association focused on the following activities: First, the District Consumers Association and the City Consumers Association conducted three special surveys on mobile phone consumption, college students' clothing consumption, and food safety consumption. The social response was strong; the second was to give better play to the social supervision of consumer investigators. In 2019, 54 new consumer network investigators were newly developed to better complete their tasks. The third is to use the inquiry function to report, query and recommend results to the relevant administrative departments and industry associations five times a year. Solve the problem of difficult complaints.
6, the successful completion of the ** District Consumer Association re-election work. On the morning of May 30, 2019, the second meeting of the District Consumers Association was held in the conference room on the fifth floor of the District Industrial and Commercial Branch. The meeting reviewed and approved the newly revised ** District Consumers Association Charter. Elected a new district association, executive director, president, vice president, and secretary-general, including one president, four vice presidents, one secretary-general, and four honorary presidents. The organizational capacity of the Consumers Association has been further strengthened and its ability to perform its duties has been further enhanced.
7. Analysis of complaints on a regular basis. According to the requirements of the Municipal Consumers Association, timely and accurately report the "Comprehensive Statistical Report" and statistical analysis work of the China Consumers Association. According to the analysis of consumer complaints, the ** District Consumers Association regularly informs the society about the hot and difficult issues of consumer rights protection. A total of 8 warnings were issued, and the consumer rights protection was changed from ex ante remediation to precaution as much as possible.
8. Increase publicity and reporting. In the first half of the year, a total of 12 briefings were published, including: complaint analysis, consumption warning, consumption common sense, etc. Each Consumer Association Branch submitted 30 papers to the ** Red Shield Information Network, and published 24 papers at the municipal level and above, expanding the work of the Consumers Association. Influence in society.
9. Strive to complete the tasks assigned by the provincial and municipal consumer associations and district industrial and commercial bureaus.

Taking the “3·15” International Consumer Rights Day commemorative activity as an opportunity to set up a consultation desk, produce a publicity exhibition board, compile a red shield leaflet, introduce the truth and debate, distribute promotional materials, and carry out roving publicity and other forms of propaganda; It is the Consumers Association's branch to continue to use the learning field to carry out consumer education; the third is to organize industrial and commercial cadres, consumer association staff to carry out food safety into the campus, community, neighborhood committee activities for consumers to carry out extensive publicity and education.
3. Accept consumer complaints in accordance with the law. In the year, a total of 114 consumer complaints were accepted, and 112 mediation cases were closed. Consumers were advised to seek other solutions to solve 2 cases. The mediation rate reached 98.2%, and the economic losses for the consumers were 21,732,600 yuan. 5 pieces were rejected, and the reception and acceptance were accepted. Consult 1250 person times. From the nature of the complaints: quality problems ranked first, 87 complaints, accounting for 76.6% of the total number of complaints; from the category of complaints: the department store complaints the most, 42 complaints, accounting for 36.8% of the total complaints. This has solved consumer disputes, maintained social stability, and promoted economic development.
4. Actively promote the construction of integrity-guaranteed enterprise alliances. 50 enterprises with integrity commitment alliances have been established in the jurisdiction, and all enterprises that have joined the alliance have established effective supervision mechanisms to solidly carry out reconciliation work on consumer disputes. In the whole year, a total of 151 consumer disputes were promoted, including: 121 commodity reconciliations; 26 service reconciliations; and 4 agricultural production materials, which saved consumers an economic loss of 112,134.00 yuan. Thereby reducing management costs, smoothing the channels for consumer dispute resolution, and promoting a harmonious and win-win situation for operators and consumers.
5. Strengthen social supervision of goods and services and protect the legitimate rights and interests of consumers. The District Consumers Association focused on the following activities: First, the District Consumers Association and the City Consumers Association conducted three special surveys on mobile phone consumption, college students' clothing consumption, and food safety consumption. The social response was strong; the second was to give better play to the social supervision of consumer investigators. In 2019, 54 new consumer network investigators were newly developed to better complete their tasks. The third is to use the inquiry function to report, query and recommend results to the relevant administrative departments and industry associations five times a year. Solve the problem of difficult complaints.
6, the successful completion of the ** District Consumer Association re-election work. On the morning of May 30, 2019, the second meeting of the District Consumers Association was held in the conference room on the fifth floor of the District Industrial and Commercial Branch. The meeting reviewed and approved the newly revised ** District Consumers Association Charter. Elected a new district association, executive director, president, vice president, and secretary-general, including one president, four vice presidents, one secretary-general, and four honorary presidents. The organizational capacity of the Consumers Association has been further strengthened and its ability to perform its duties has been further enhanced.
7. Analysis of complaints on a regular basis. According to the requirements of the Municipal Consumers Association, timely and accurately report the "Comprehensive Statistical Report" and statistical analysis work of the China Consumers Association. According to the analysis of consumer complaints, the ** District Consumers Association regularly informs the society about the hot and difficult issues of consumer rights protection. A total of 8 warnings were issued, and the consumer rights protection was changed from ex ante remediation to precaution as much as possible.
8. Increase publicity and reporting. In the first half of the year, a total of 12 briefings were published, including: complaint analysis, consumption warning, consumption common sense, etc. Each Consumer Association Branch submitted 30 papers to the ** Red Shield Information Network, and published 24 papers at the municipal level and above, expanding the work of the Consumers Association. Influence in society.
9. Strive to complete the tasks assigned by the provincial and municipal consumer associations and district industrial and commercial bureaus.
Second, the existing problems This year, the ** District Consumers Association has achieved certain results in network construction, consumer dispute settlement, publicity and education, but there is still a certain gap with the requirements of superiors, the needs of consumers and the development of the situation. The main performances are as follows: First, the staff of the ** District Consumers Association has a succinct business and coordination capacity to be further improved. Second, although the construction of the “one meeting and two stations” has been fully implemented, the effect is not obvious enough, especially the “two stations”. The third is that the propaganda and reporting is not enough. Especially in the "Anhui Consumers Association Newsletter", it is not timely and accurate to publicize the report. Some of the industrial and commercial institutes have not completed the municipal media propaganda and reporting tasks; The act of damaging the legitimate rights and interests of consumers needs to be further increased through the mass media.

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Third, next year's work plan
1. Give full play to the role of the directors of the Consumers Association. ** District Consumers Association should strengthen cooperation and contact with the directors of the Consumers Association, play the role of the governing unit, solve consumer disputes conveniently and quickly, and earnestly safeguard the legitimate rights and interests of consumers.
2. Further standardize and improve the work of “one meeting and two stations”. In accordance with the requirements of the "four unifications", the district consumer association will step up efforts to supervise the construction of "one meeting and two stations", further integrate consumer rights protection resources, reduce the cost of safeguarding rights, facilitate consumer complaints, and better protect consumers. Legal rights.
3. Do a good job of inquiring. ** District Consumers Association, in the process of handling and mediating consumer disputes, actively responds to, urges, inquires and advises relevant administrative departments on issues related to safeguarding consumer rights and interests, and promotes the administrative department to attach importance to the protection of consumer rights and interests. Quickly resolve related issues.
4. Strengthen social supervision of goods and services. Continue to carry out market consumption questionnaire survey activities to regulate the operators' business behavior and guide consumers to rational consumption.
** District Consumers Association under the guidance and guidance of the Municipal Consumers Association and the Industry and Commerce Branch of the District, the grassroots chapters understand and cooperate, earnestly perform their duties, work diligently, and innovate, the ** district consumer association work will definitely go to the new Taiwan Order.

District Consumers Association 2019 Annual Work Summary

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