Bank Account Manager Work Summary

Article 1:

Time is like electricity, fleeting, and the game is over, 2019 is over. During the year as the account manager of the xx branch, I worked diligently and constantly, and while my own business level was greatly improved, my ideology The side has also made great progress. The work of 2019 is now reported as follows:

1. In 2019, under the care and guidance of the Governor of the Branch and the leaders, I was familiar with the new working environment in a short period of time. In my work, I carefully studied various financial laws and regulations and actively participated in various organizations organized by the Bank. Learning activities, constantly improving their theoretical quality and business skills, to a new working environment, work experience, marketing skills, etc. have certain deficiencies, coupled with the establishment of new branches in foreign countries, to carry out work, we must first increase the customer base. In the work, I have always been "diligent, diligent, and diligent" to win the support of customers for our business, expand the number of their own customers, and collect information and seek support through quality service and professionalism in a short period of time. Successfully marketing xx aristocratic liquor trading center, xx city power industry company, xx city small and medium enterprise service center and a large number of high-quality customers and business, although the current book contribution is not large, but for the future stored hundreds of millions of deposits and loans . By the end of December, the individual had completed more than 22 million yuan in deposits, and completed an annual average of more than 18 million yuan. There were new breakthroughs in the business of paying wages, PS merchants, and notifying deposits.

Second, since I worked as an account manager, I deeply understand and feel the duties and mission of this position. The account manager is a business card of the Bank's service to the public and is the hub for the customer to contact us. The manner of communication and speech with customers is representative of our image. I am constantly learning communication skills, mastering communication methods, and treating my work with the attitude of “work is my career” and the way of working with running. Collect high-quality customer information from all sides, keep abreast of customer dynamics, visit customers' bridges, go to enterprises, institutions, and deepen customers. When there is no bus, take the bus. As usual, it will carry out daily maintenance for different customers. Even a brief message of blessings and greetings represents a kind of miss for our customers. Enthusiasm and patiently answer questions for customers, calmly and confidently face customers with a relaxed attitude and a friendly smile, quickly and clearly communicate the information they want to understand, communicate well with customers and achieve good results. Win the general recognition of my work for my clients. In the credit business, we must carefully conduct pre-lending investigations, post-loan inspections, follow-up investigations, and submit the information for review and filing in a timely manner. In 2019, a total of 33.5 million yuan of loans were issued, and 6.14 million yuan of loans were collected on time. Among them, no bad loans and bad credits were generated. Personalized compliance work was achieved while high-quality access to operating profits, ensuring the safety of credit funds.

Third, the existing problems

In the past year, although I have achieved certain results in various aspects, I have clearly seen the shortcomings of my own existence.

It is not enough to learn, in the face of the deepening of financial reform and the diversification of the market economy, how to master the latest financial information and the development of the city, sometimes can not keep up with the pace.

It is necessary to strengthen the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance the greater contribution and loyalty of customers to our bank.

It is the further enthusiasm of the customer service, to be down-to-earth, to improve the initiative of the work, to do more and less, to improve and improve themselves in practice, I am trying to correct the above problems.

Fourth, the direction of future efforts

In the new year, I will continue to pay more attention to the study of new regulations, new business, new knowledge, improve working methods, work hard, enhance the sense of service, and take great courage. Develop the power of development, consolidate your business foundation, work harder in a higher and farther direction, and use the "new" work to solve various difficulties encountered in actual work.

Article 2:

2019 has passed. Under the care of the leaders of the branch, I have achieved a certain amount of work through my hard work and the help of my colleagues. The banking knowledge has also made great progress, and my personal marketing ability has also been greatly improved. improve.

First of all, in terms of work performance, under the leadership of the sub-branch, I worked hard to market my customers and successfully hosted the first credit business since the transformation of Haizhu Branch. By the end of 2019, the total credit line was 550 million yuan, driving more than 8,000 corporate deposits. Ten thousand yuan, to achieve] program - Fan Wen's library. Finishing. Interest income of more than 1.6 million yuan, to achieve] program - Fan Wen 'li. finishing. Intermediate business income of 295,500 yuan. The personal management company XX successfully declared as a key customer at the head office level, and is assisting the branch leaders to actively market a group of XX downstream enterprises. In the small business marketing, it also successfully marketed a XX company, using cross-marketing to achieve the [plan-Pan Wen' library. Finishing. At the end of the year, new private deposits of 1.6 million yuan. In terms of assessing the small indicators of public account managers, my scores ranked in the top 5 of the entire branch.

Secondly, by learning from leaders, learning from product managers, and learning from books, I have a comprehensive grasp of the credit business knowledge of the Bank. When I first transferred my company account manager a year ago, I knew little about the company's business and credit products. After one year of study, I basically mastered the elements of most of China Everbright Bank's credit products, and can communicate with customers according to their financial situation. Guarantee status and business characteristics, designing reasonable credit plans and specific business products for customers. In addition, while familiar with the business products, I actively studied the credit risk control measures of Everbright Bank. As the only account manager, I participated in the first credit approver examination held by the branch and passed the test. In the compliance essay held by the branch, I wrote the second prize of the head office in the article “Building a Compliance Culture for Commercial Banks”.

Finally, in the process of business marketing, earnestly study, accumulate, and strive to improve personal marketing capabilities. As an account manager, his job is to serve customers well. On the one hand, he should be familiar with his own business products, understand what he can bring to customers, and on the other hand, understand what customers want, especially on the latter hand. The needs of customers can only create conditions to meet. Personal marketing ability's program essay. Library. The improvement of finishing is largely to understand customers and satisfy customers. Therefore, in the process of communicating with customers, I constantly explore the hobbies, interests, and specialties of customers, and strive to talk about topics of interest to customers and solve problems that customers need to solve urgently.

The past year has been a fulfilling year for me and a year of progress. At the same time, the achievement of these personal achievements is inseparable from the care, guidance and spur of the leadership of the branch. Of course, in the past year, I have made mistakes and some shortcomings, especially in terms of maintaining stock customers and tapping customer resources. I have not done enough. This is exactly what I need to work hard in the future.

In the work of 2019, the first step is to strive to maintain the existing credit customers under the current tight credit conditions, use resources, do a good job in customer marketing, and maximize the profitability of credit lines. Secondly, we will firmly grasp the characteristics of Haizhu region, open up professional markets, and do a good job in credit marketing for SMEs, and strive to achieve results. The third is to explore the potential of the stock settlement account, marketing the public deposit, the way is to take advantage of the Bank's wealth management products and strengthen the door-to-door service. The fourth is to vigorously expand the small business settlement households around Haizhu Branch. The fifth is to strengthen cross-marketing and work with private account managers to serve customers in all aspects.

2019 has arrived, I am determined to work harder, study hard, strive to make progress in all aspects, become a good account manager.

Article 3:

In April 20xx, I received a transfer from the provincial branch and transferred to the xxx branch account manager. In the eight months of xxx branch work, I worked diligently, focused on innovation, and while my own business level has been continuously improved, I have made great progress in ideology. I will now summarize my work in the three quarters of 20xx as follows:

In the second quarter of 20xx, I was familiar with the new working environment in a short period of time under the care and guidance of the xxx branch president and various line colleagues. In my work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by the industry, and constantly improve my theoretical quality and business skills. From March to June 20xx, I participated in the afp qualification training conducted by the Beijing Financial Training Center, obtained the qualification to take the afp certification exam, and successfully passed the afp certification exam in July 20xx. Through this all-round training and study, I am deeply aware of the importance of my position and the urgency of business development. In the work, I combine the theoretical knowledge I have learned with the practical problems encountered by the clients, and dare to explore new theories, new problems, and creative work.

When I arrive at a new position, my work experience, marketing skills and other account managers have a certain gap. And when it comes to a new working environment, it is relatively new to private and public customers who have frequent business transactions in the industry. In addition, most of the stock customers of the branch have been divided into other account managers. To start a job, you must first increase the customer base. After taking up my new post, I have always been "diligent, diligent, and diligent" to win customer support for our business and increase our customer base. In a relatively short period of time, through the professionalism of my own quality service and financial management knowledge, I successfully marketed the quality customers of the branch and improved the contribution and loyalty of the customers to the bank.

Since I became an account manager, I have deeply experienced and felt the mission and responsibility of this position. The account manager is a business card of our xx bank's service to the public. It is the hub of the customer's contact with the bank. The communicative manner and manners shown in the interaction with the customer represent the image of our bank. I know that the account manager's words and deeds will be the focus of the customer in the first time, so the overall quality must be quite high. From my first day to the new post, from the beginning of the incompatibility to the present can be well integrated into this work, the mentality has also undergone a great change. At the beginning, I felt that the account manager was very tired and annoying, and the responsibility was relatively large. But slowly, I became mature and I began to understand that this is work. Daily maintenance of different customers, enthusiasm and patiently answering questions for customers is my job. It is my job to set up financial planning for customers and increase the value of customers' assets. When I clearly define the purpose, I have After the work goals and priorities, the work for me has become clear and clear. When the customer sits in front of me, I am no longer guilty or nervous, I can already face it with a very relaxed gesture and a friendly smile. Nowadays, the questions and doubts raised by the customers can quickly and clearly convey the information they want to know, and they can communicate well with most of the customers and achieve good results, which has won the customers' general work for me. Identity. At the same time, in the contact with different customers, my own communication skills and marketing skills have been greatly improved.

The main problems:

First, financial expertise needs to be further strengthened. Faced with the diversity of today's market economy, bank wealth management has become the demand of more and more customers. How can we provide professional financial information and wealth management products to our clients? This requires improving our learning ability and learning initiative. Master the latest financial information and accurately analyze future economic trends to improve your financial expertise;

Second, for different customers, it should also be strengthened in terms of meticulous and precise management. Divide the existing customer resources, and make precise marketing according to the needs and actual conditions of different customers, and increase the income of the intermediary business of the branch;

Third, further overcome youthful temperament, be down-to-earth, improve work initiative, not afraid to do more things, not afraid to do small things, improve and improve themselves in the practice of bit by bit, must not be complacent and arrogant because of a small achievement, but to maintain A clear mind, advancing with the times, creating greater glory;

The vision of personal career development:

Due to the particularity of the banking industry and a certain degree of professionalism, to become an excellent employee of the banking industry, it is necessary to undergo systematic training and rich practice. I hope that in 20xx, I will be able to win more training opportunities and improve my overall quality. Consolidate your business foundation and work harder in a higher and farther direction.

To sum up the past is to learn from experience and improve the shortcomings. Looking forward to the coming year, I will be more confident, harder, more enterprising, and strive to accomplish the future work in an effort to make greater contributions to the development of the gold bars in the coming year.