Summary of bank staff work in 2019
Time flies, in the blink of an eye I have spent more than a year and a half in the CITIC Bank Credit Card Center. Looking back on the time I passed, I am honored to be guided and helped by the leaders. I will continue to work with my colleagues and I will learn a lot from everyone. The biggest feeling in my heart is that it is not difficult to be a qualified account manager, but it is not so easy to be a good account manager. I believe that a good account manager must not only be modest and upright, but also be dedicated to the cause, and must be specialized in thinking and business skills. There are still many places to learn from everyone. Simple summary of the following three aspects of the previous work:
First, in terms of risk control.
Studying the legal affairs profession at school has laid a good foundation for my work. The militarized training management has made myself more disciplined and organized. At the time of the card center, the idea of risk control must be deeply printed. In my mind, it is strictly enforced during the operation. From the initial suspected fraud rate of about 5%, after learning from everyone and paying more attention to details in the course of the operation, the suspected fraud rate can now be controlled to below 3%. In the usual homework, there will also be a phenomenon of suspected fraud rate in individual months. My measure is to review the operation process in time, find out the problem and solve the problem in time, and ask other people if the effect is not enough.
Second, in terms of business skills and business standards.
From a newcomer who doesn't know how to sell, to a person who keeps the top-level account manager's eight-level contribution, I have greatly improved my business skills, mainly because I like to watch some things like "How to become a sales champion". The world's greatest salesman, "God of God" and other books and Chen Anzhi's teacher incentive training course is also the first choice for my brain to charge, in the usual work process is also good at finding their own shortcomings, timely correction. The three-person line must have my teacher, and I often observe the skills and methods of the very good colleagues who do the card center. To be a target with clear execution and love to be at home, to maintain the image of CITIC is to maintain their image and be a good account manager. After his unremitting efforts, his performance has been greatly improved. From the first half of the year, he averaged about 75 points per month, and in the past six months, he has risen to an average of 115 points per month. I believe that if you have the will, you will succeed.
Third, in terms of improving their comprehensive capabilities and participating in the construction of card centers.
I am a person who pays great attention to comprehensive literacy training, pays attention to the cultivation of social practice ability. From small school to high school to university, I have always participated in the school student management work, and I have been awarded the title of “Excellent Student Cadre” every year. At the card center, I am honored to be recognized by the colleagues as the deputy head of the trade union. I will serve every employee in the work of the trade union, actively make suggestions, provide benefits for the employees, set up convenience boxes, help employees manage gifts, and enrich the calligraphy competition. Staff spare time. This will not only help others but also make them happy and harvest. I always insist on being a useful person to the society, being a comprehensive and comprehensive talent, and being able to exercise the opportunity to actively strive for ability is also cultivated in a large number of work practices. from. Now I have the ability to handle large and small events and have the ability to manage and lead the team. This is inseparable from my insistence on learning to participate in practical exercises. Opportunities always favor those who are prepared, and believe that there is hope for hard work!
The above is a summary of the work I have done. If there is a lack of hope, the leader can give guidance and help.
First, in terms of risk control.
Studying the legal affairs profession at school has laid a good foundation for my work. The militarized training management has made myself more disciplined and organized. At the time of the card center, the idea of risk control must be deeply printed. In my mind, it is strictly enforced during the operation. From the initial suspected fraud rate of about 5%, after learning from everyone and paying more attention to details in the course of the operation, the suspected fraud rate can now be controlled to below 3%. In the usual homework, there will also be a phenomenon of suspected fraud rate in individual months. My measure is to review the operation process in time, find out the problem and solve the problem in time, and ask other people if the effect is not enough.
Second, in terms of business skills and business standards.
From a newcomer who doesn't know how to sell, to a person who keeps the top-level account manager's eight-level contribution, I have greatly improved my business skills, mainly because I like to watch some things like "How to become a sales champion". The world's greatest salesman, "God of God" and other books and Chen Anzhi's teacher incentive training course is also the first choice for my brain to charge, in the usual work process is also good at finding their own shortcomings, timely correction. The three-person line must have my teacher, and I often observe the skills and methods of the very good colleagues who do the card center. To be a target with clear execution and love to be at home, to maintain the image of CITIC is to maintain their image and be a good account manager. After his unremitting efforts, his performance has been greatly improved. From the first half of the year, he averaged about 75 points per month, and in the past six months, he has risen to an average of 115 points per month. I believe that if you have the will, you will succeed.
Third, in terms of improving their comprehensive capabilities and participating in the construction of card centers.
I am a person who pays great attention to comprehensive literacy training, pays attention to the cultivation of social practice ability. From small school to high school to university, I have always participated in the school student management work, and I have been awarded the title of “Excellent Student Cadre” every year. At the card center, I am honored to be recognized by the colleagues as the deputy head of the trade union. I will serve every employee in the work of the trade union, actively make suggestions, provide benefits for the employees, set up convenience boxes, help employees manage gifts, and enrich the calligraphy competition. Staff spare time. This will not only help others but also make them happy and harvest. I always insist on being a useful person to the society, being a comprehensive and comprehensive talent, and being able to exercise the opportunity to actively strive for ability is also cultivated in a large number of work practices. from. Now I have the ability to handle large and small events and have the ability to manage and lead the team. This is inseparable from my insistence on learning to participate in practical exercises. Opportunities always favor those who are prepared, and believe that there is hope for hard work!
The above is a summary of the work I have done. If there is a lack of hope, the leader can give guidance and help.
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