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Bank personal work summary

My XX year was spent at the XXX branch office. The XXX branch office is a branch office with a large volume of business and a wide variety of business. My job is to receive customer accounts, answer their business questions, prepare and enter. Accounting documents, registering books, sorting and keeping accounting business information. Looking back at the work of the past year, I am a clear-hearted one. My self-evaluation is not beautifying myself and owning public opinion. My shortcomings are also unspeakable. My debriefing report is for everyone's comment. I welcome your comments. First of all, I have always loved the socialist motherland, supported the leadership of the Communist Party of China, adhered to the four basic principles, abide by the law and abide by the law. By participating in the study of the Party School of the District Organizing Committee, I have gained a new understanding of the party's basic theory and the country's principles and policies, and further understand the fundamental purpose of serving the people and the spirit of the three important thoughts of General Secretary Jiang. It is full of expectations for the party's 16th National Congress to propose a comprehensive vision of a well-off society. Learning also makes me realize that there is no distinction between high and low jobs, and that we must work hard. If we do not work, we cannot reflect our own life value. At the same time, in order to improve my scientific and theoretical standards, I participated in the correspondence education of the University of XXX through the adult entrance exam. I also learned computer knowledge by myself, and used the Internet to understand the international situation and major events at home and abroad. I broadened my horizons and enriched my knowledge. Make my life fuller. At work, I am loyal to my duties and do my best. Leaders and colleagues have also given me a lot of help and encouragement. With the joint efforts of all of you, customers think that the services of XXX branch office are better than those of other banks. Well, I am willing to come here to open an account and handle the business. There were more than 200 accounting accounts opened last year. The number of accounting business has increased from XXX to XXX in the beginning of the year, and the number of pens per capita is the highest. At the top of the list, every day is busy, the bank belongs to the service industry, and the work makes me face many customers every day. For this reason, I often remind myself that “being kind to others is treating others well”. In busy work, I still insist on doing "three-tone service", "standing service" and "smile service", patiently and meticulously answering customer's questions, encountering unreasonable customers, I also try to tolerate and understand him, and finally get Customer understanding and respect. Looking back and checking my own problems, I think: First, not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging, and new knowledge and new science are constantly coming out. In the face of severe challenges, there is a lack of urgency and consciousness in learning. The theoretical basis, professional knowledge, cultural standards, working methods, etc. cannot adapt to new requirements. Second, when the work is more tiring, there have been loose thoughts. This is because the political quality is not high, and it is also a manifestation of the world outlook, outlook on life, and poor resolution of values. In response to the above problems, the future efforts are: First, strengthen theoretical study and further improve their own quality. Familiarity with the financial business at the front desk cannot replace the pursuit of a higher level of personal literacy. It is necessary to enhance the analysis and problem solving through the study of Deng Xiaoping Theory, market economy theory, national laws and regulations, and financial business knowledge and related policies. The second is to enhance the overall concept, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leading colleagues to do a better job.

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