Personal summary of bank staff in 2019

At the end of the year, when I look back, I have always insisted on the creed of life, "Despite the fact that the road can't be done, but the matter is not small," and keeps pace with the leadership of the branch in the work. Completed all tasks, using wisdom and sweat, with action and effect to reflect the spirit of dedication, selfless dedication. Below I summarize my work in 2019 from three aspects:

First, correct thinking, meet the difficulties, always maintain efficient work

In my work, I always establish the customer's first thought, and treat the customer's affairs as my own business. I am anxious about the customer's urgency. I want the customer to think and ask myself to have a strong sense of professionalism and responsibility. Active work, never pick and choose, avoid heavy weight, treat every job with dedication, complete the quality on time, in daily work, always adhere to high standards, strict requirements, take care of the overall situation, not to lose money, In order to complete all tasks, we will spare no effort to spare time, use all the time and opportunity to serve our customers, make friends with customers, and be friends who are willing to communicate with our customers. Through our unremitting efforts, we will pay for ourselves in our work in 2019. A satisfactory answer sheet.

Second, the body will do its best, and strive to implement it, and strive to complete the task satisfactorily

In terms of working methods, I have always been "three diligence", that is, working hard, working hard, and brainstorming to win customers' support for our business. In the actual work, I can be a caring person. When I went to visit relatives and friends, I did not intend to know from the six uncles that our neighboring village will have a new land payment in the near future. After the introduction of the six uncles, I visited the customer several times and visited the customer. Advocating the service advantages and product advantages of our bank, and finally convincing the customer plan to deposit 1.3 million points into the bank. I know that this is not the ultimate success. When the customer gets the transfer check, I will assist the customer. I collected the villager’s ID number and verified the amount of the customer’s payment. When 52 deposit certificates were distributed to the hands of each villager, I was deeply relieved.

In the process of serving customers, I carefully intently injected my brothers and sisters and friends into my work, making the simple and boring service work rich and colorful, truly embodying the concept of customer first. In the process of dealing with customers. In the true, we treat each other with sincerity, regard the interests of our customers as our own interests, understand the movements of our customers, know what our customers are thinking about, and recommend our various financial products to each client. Unremitting efforts, completed the marketing deposit of 1.8 million, 8 financial management cards, 5 credit cards, 50 electronic banking contracts, and insurance sales of 150,000. I am most pleased with the customer. They also got a pair of shackles. They also enjoyed the more meticulous and thoughtful service of CCB while satisfying their needs.

Third, study hard, keep making progress, and comprehensively improve their business

As a front desk staff member, sometimes I am not patient enough in the service. I still need a lot of knowledge. In the future work, I will consciously strengthen my study, learn from theory, learn from professional knowledge, and learn from my colleagues. Further improve their theoretical standards and business capabilities, especially wealth management business knowledge, and comprehensively improve the comprehensive business knowledge level. Overcome young and discouraged, be down-to-earth, improve the initiative of the work, not afraid to do more things, not afraid to do small things, improve and improve themselves in the practice of bit by bit, must not be complacent and arrogant because of a small achievement, but to stay awake The mind, advancing with the times, creates greater glory. At the same time, we will continue to improve our political self-cultivation, strengthen the sense of purpose of serving customers, and strive to become a more qualified CCB.

There is a kind of business that requires youth and ideals to pursue. There is a kind of labor and hard work that requires hard work. I hope that the financial undertakings I am engaged in will always be young and magnificent, prosperous and developed.

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