2014 Bank employee work summary

Article 1:

The 200* year is a year of great development in the history of ICBC. ICBC has successfully taken the first step in the shareholding system reform. For the South Bank branch in XX, it is a year of hard work, a year of adapting to change, a year of pioneering and innovation, and a year of clearing ideas and accelerating development. During the year, the integration of the branches and sub-disciplinary offices was developing steadily, and the integrated business system was fully promoted and achieved the expected goals. During the year, organizations and leaders gave me many opportunities to learn and exercise.

First, strengthen business learning, improve their overall quality, and adapt to the needs of the new situation.

Since I was engaged in savings work, I have paid great attention to the cultivation of personal business abilities. At the same time, we provide our customers with standardized and high-quality services. They are diligent in researching their business skills. On the basis of mastering the original business processes, they actively and conscientiously learn new business and new knowledge. If they do not understand, they should learn from the leaders and professional departments. With the needs of banking reform, my work ability and comprehensive quality have been greatly improved, and the business level and professional skills have been updated and improved with the reform of ICBC at various stages.

Second, with a high degree of responsibility, customer-oriented service concept, the quality of work will be implemented.

In XX, I was the head of the business at the Changjiang Village Savings Office. I was mainly responsible for the re-control, internal control, accounting quality, and normal business of the counter. By strengthening the internal control management, the quality of the accounting conducted by the branch last year was never listed in the bottom 50, and it was once in the top three or forty. I personally also spent two months in the South Bank branch. Was rated as "no error teller".

I always adhere to the "customer first" thinking, to treat the customer's affairs as their own business, to change the thinking of the problem, to rush the customer's urgency, to think what the customer wants, to boldly develop ideas, to levy different customers. Work style, and strive to provide customers with the best quality service to win customers' support for our business. During the work of the Yangtze River Village Savings Office, I developed a friendship with many customers from the customer relationship. I have been praised by different types of customers for many times and never received a customer complaint.

The times are changing, the environment is changing, and the work of the banks is changing from time to time. Every day, new things appear and new situations occur. This requires me to change with the situation. Learning new knowledge, mastering new skills, adapting to changes in the surrounding environment, improving our ability to perform duties, and cultivating ourselves into a full-fledged ICBC employee, better planning my career is my goal. Of course, I still have some shortcomings in the handling and operation of some details. In the future, I will continue to do my job as always, and always spur and improve myself with the service concept of “endless service, innovation, and service lasting”. In the care, guidance and help of leaders and colleagues, improve themselves, more stringent requirements, and contribute to the reform and development process of ICBC, and put the quality service work into practice!

Article 2:

Time passed quickly, and in the twinkling of an eye, 2019 is nearing completion. Reviewing the work of this year, under the correct leadership of the bank leaders, we carefully organized and implemented the spirit of the 18th Party Congress, and our ideological quality, business ability and comprehensive quality have been greatly improved. I have also achieved considerable development. And huge harvest. As a bank teller, I earnestly accumulated my daily work experience and devoted myself to researching new business skills and made my due contribution to the development of the Bank. The summary of personal work this year is reported as follows:

First, persist in learning and continuously improve political and ideological quality and work ability.

If you learn, you will retreat. The times require that we must persist in advancing with the times, study hard, learn from our work, learn from the momentum of advancement, and absorb the vitality of innovation. Only by strengthening study can we truly mature ourselves in terms of ideology, theory, and business, better do our job well, and complete tasks with quality and quantity. My work principle is "to do one line, love one line, be proficient in one line, diligent and diligent, and to be practical." This has made me pay more attention to strengthening theoretical study, focusing on studying the party's basic line, principles and policies, Deng Xiaoping Theory, and "three representatives." "Important thinking, scientific development concept, and the spirit of the party's 18th National Congress." Through study, I have further enhanced my political acumen. I can keep a clear head in front of specific things, stand firm, and focus on collective interests. First, collective and post-individual, my thinking gradually matures. In life, actively learn from the surrounding leaders and colleagues, so that their communication skills are constantly improving, and solving and thinking problems are gradually becoming comprehensive.

Second, earnestly perform job duties and strive to complete various tasks.

Since work, I have resolutely obeyed the arrangements of organizations and leaders, overcame various difficulties, worked diligently, and accomplished various tasks well.

Dedicated and dedicated. Usually, I take the initiative to take up the task of transferring money. In my work, I feel that I have a lot to learn and need to strengthen. Therefore, at the beginning of the work, in addition to earnestly studying the relevant business operations books of our bank, I also humbly asked other colleagues around me to ask questions in the business. Take advantage of the rest time and learn the business of other counters so that you can master the comprehensive banking business as soon as possible and improve your business quality. Through the usual accumulation, when I transferred to the original savings counter and switched to the public business, I was able to adapt to the new job very quickly and greatly reduced the transition time. At the same time, I also practice business skills such as operating systems, so that I can have the ability to provide customers with quality, efficient and fast service. In the future work, I must continue to maintain a positive attitude towards learning and innovation. At the same time, I will be as open-minded as other colleagues to consult and experience, so that I can adapt to this position as soon as possible and live up to the expectations of the leaders.

Grasp the overall concept, actively support and cooperate with the unit leaders to carry out various tasks. Seriously implement the various work requirements of the sub-branches, complete the tasks assigned by the higher authorities in quality and quantity; strengthen management, do a good job of unity, gather morale; actively participate in the formulation of various plans and plans, do a good job of analysis and forecasting, reasonable advice, accurate Decision-making has prompted the healthy, sustained and rapid development of our business. Seriously fulfill the duties of the post and give full play to the role of the leading teller. The first is to rationally arrange the cash business of the staff of the cabinet, fully mobilize the enthusiasm of each employee, and establish a post responsibility system and a work quality assessment system with “clear division of labor, consistent powers and responsibilities”. Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, etc., carry out various forms of post training, and improve the professional quality of internal employees.

Highlight the inspection and implementation of business standard operations and various internal control management measures. The bank settlement business is a high-risk part, and the internal control construction of the settlement business should be placed in an extremely important position. Starting from the two aspects of the counter operation and strengthening management of the standard settlement business, we will do a good job of the immediate, regular and irregular self-examination of the leading tellers, and strive to eliminate various risk hazards and ensure that the risk of settlement parts is minimized. We will do a good job in self-discipline supervision of key businesses, key links, and key time periods, promptly supervise and correct problems, and actively cooperate with the supervision and guidance of higher authorities.

Improve the service concept and comprehensively improve the standardized service level. Service is the lifeline of the bank. Every employee agrees with this concept. Every employee recognizes this and promotes the deep, high-level and all-round development of services and enhances the competitiveness of our industry. Standardized service is also a manifestation of active marketing. Improve the quality of service and provide customers with better quality and more distinctive services than other banks, so that we can maintain good customer resources.

In short, the above is the 2019 personal work summary report. Although I have achieved certain results in my work, I still have a certain distance from the excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my own strengths and my own initiative and work enthusiasm, coordinate all aspects of relations, and give play to their greatest potential.

Article 3:

In the twinkling of an eye, I have been working in the unit for more than two years. These two years are an important part of my life journey. During the period of leadership training and support from my colleagues, I gradually completed the dual transformation and adaptation of the environment and roles from ivory towers to financial institutions and students to cashiers. At the end of the year, I have quietly reviewed the work and life of these two years, and I have gained a lot. I will summarize the study work in the past two years as follows:

First, consciously strengthen theoretical study and improve personal qualities

First, consciously strengthen the theoretical knowledge of various financial products and improve their understanding of financial products. The strong learning atmosphere of the new products is deeply infecting me. I have a passion for learning new things and developing new business every time. As long as someone needs to work overtime in the unit, I am the first to stand up. No matter what time I work overtime, I have never complained. Because I know that this is also the personal trust of the unit leader. I will also actively use every opportunity to learn new business, do a good job in testing new business, and not delay the cashier work of the entire sales department. Received praise from colleagues. At the same time, it has further improved its theoretical level.

Secondly, in dealing with business skills, I have a requirement for myself: three people must have my teacher, so I humbly ask my colleagues around me, and I want to ask more and do more exercises, and do everything I can. Learning. Try to familiarize yourself with the work environment and content in the shortest possible time. At the same time, I also humbly ask the director for tips and notes. I practiced the counting technique often because the layer of skin on my hands was worn away, but I still insisted on practicing every day. In addition, I also went online to check out more *** identification methods. It is hard to practice the five-stroke input method to improve your basic skills and let customers wait a little longer. After hard training, my banknotes, *** recognition ability and Chinese character input have been greatly improved, and I won the fourth place in the personal all-around in the professional business technology competition held by Nantong City this year.

In addition, according to the leadership arrangement, I participated in the etiquette training organized by the city. During the half-day training, the rich etiquette course learning has improved my knowledge reserve and service awareness. Through the understanding of the customer's psychology, I learned the importance of strengthening the service, and laid a good foundation for my better customer service.

Second, down to earth, hard work

In the two years of the cashier’s office, I worked diligently and worked hard. My position is the service window of ICBC. My words and deeds represent the image of the Bank. I can't be sloppy and relaxed in my work. As we all know, the cashier of the sales department is a department with large cash flow and a large number of businesses. Every employee has an average of more than 100 jobs per day. Cash receipts and payments amounted to more than 30 bundles. The reception of more than 100 customers, so this kind of work environment forced me to constantly remind myself to be serious and serious in the work, in strict accordance with the rules and regulations set up in the line to carry out the actual operation. In the past two years, I have consistently asked myself that I have not had a liability accident for more than two years in my efforts.

Banks belong to the service industry, and work makes me face many customers every day. For this reason, I often remind myself that “being kind to others is to be kind to myself”. In the busy work, I still insist on doing “three-tone service” and “standing service”. And "smile service", so I have never had a customer complaint since I worked. When there are customers who have different opinions about my work, I can also explain the things that the customers don't understand, and finally make the customers satisfied.

I always remind myself to start from the details. Put all kinds of spirits and requirements issued in the line into practical work, subtle, civilian, and life. Let customers feel the meaning of warmth here. Every August and September is a season for students to remit money. Some parents will not fill in the remittance voucher. Every time I will explain the method of filling them in detail, teach them word by word until they learn. . When you leave, you have to ask them to collect the receipts so that they can be filled in the next remittance. When they finish their remittance business, they will continue to thank me. Maybe someone will ask. Personal remittances are just a collection business. Why do you have to be so enthusiastic to do it, I think that it is the best service to serve our customers with heart. When I heard the customer outside, I said to you: Your work is really fast. The girl is really good. ··················································· I am very happy in my heart. It is not only a compliment to me, but also an approval of my work, and an incentive for my work.

Third, there are problems

Over the past two years, I have grown and matured in my studies and work, but I know that I still have a lot of deficiencies. For example, my eyes are limited to the small circles around me. In the future, I will change my own shortcomings and try my best to do the following. I hope that leaders and colleagues will supervise and guide me: First, consciously strengthen learning, learn from theory, learn from professional knowledge, learn from colleagues around me, and gradually improve their theoretical level and business ability. The second is to overcome young temperament, to be down-to-earth, to improve work initiative, not afraid to do more things, not afraid to do small things, improve and improve themselves in the practice of bit by bit. The third is to continue to improve their own business level and strengthen the sense of purpose for all customers to serve customers, and strive to become a good bank staff.