2014 Bank New Employees Work Summary

Bank new employee work summary

Grateful for the existing and hope for the future

Since July 1st, the provincial bank reported that the No. 11 Development Zone Sub-branch officially started working at the Fengle Road branch of Huangpu District on the 12th. It has been working for almost one month. Stepping into the workplace from the campus is another important beginning of life. I am very fortunate to join the Guangdong Construction Bank's rigorous and efficient work team with a background of more serious employment in the 13-year environment. This is a beautiful career. At the beginning, and I will go all out for this glory and trust, then I will talk about my own conclusions and sentiments about the different experiences I have made since my work:

I. xx.05.13——06.09 Provincial Bank of China Small and Medium Enterprise Department for a one-month internship

This is my internship opportunity to apply for the Human Resources Department of the provincial bank before I join the job. I am very fortunate to see the real operation of the SME Department as one of the core business units. During the one-month internship period, my work content gradually shifted from the initial delivery of newspapers, the transmission of archives, the invoices, the administrative affairs of the visitors to the tea, and the transition to the entry of small businesses to approve credit accounts and the production of Word. And the Excel version of the account manager credit question bank, the deputy general manager of the production department, the PPT, and the chief of the department to handle the daily work of the office, etc., and other practical work. In the internship, I and another intern colleague He Qi tried to keep Reading, thinking, practice, summarizing, sharing, improving, and the seven-step habit of the workplace, trying to get the job 0 wrong, and always paying attention to the optimization process and improving work efficiency, and finally the internship was also seriously responsible for my work. sure. More importantly, through this internship, I was fortunate to have met the very good managers in the department. From them, I not only learned the details of picking up the workplace, but also improved my professionalism. The people in the paragraph conducted daily communication and comparative reference, and then revised their own future career planning. The above is the harvest of my internship.

To say that the biggest insights from this internship are two: 1. Opportunities are always reserved for those who are prepared and actively fighting. If I am not recruited by CCB and take the initiative to call the Human Resources Department, how can there be such a valuable Experience and gain? 2, the world belongs to the heart of the people, the workplace must be optimized at all times to improve the details, and strive to do faster and better.

Second, xx.07.12——07.15 development zone Fengle Road branch behavior period one and a half lobby manager

After reporting to the development zone branch on July 11, I went to work on the assigned Fengle Road branch on the 12th. This time, I became a newcomer with a very serious and careful female graduate Chen Yan. After I arrived at the branch, I was assigned. Go to the manager of the lobby and follow the account manager's internship. After that, I will exchange the internship with Chen Yan. The Fengle Road sub-branch is mainly engaged in private business. The president and the seniors are very enthusiastic because I have a short time at the outlet. Simply summarize what you have seen and what you are doing:

At present, because CCB has deepened the reform of the integrated teller system, our outlets will be reorganized into network directors/depot directors, marketing supervisors/deputies, operations supervisors, network account managers, product sales managers, lobby managers, low-level tellers, and senior tellers. In the background function, I think that the lobby manager is the facade of the bank. As the first bridge to meet customers and communicate with customers and banks, the main responsibilities are five: 1. Welcome, guide and divert customers. Quickly and properly handle customer complaints, maintain normal business order in the lobby, and take into account environmental sanitation, equipment and facilities maintenance; 2. Conduct business Q&A and related guidance for customers, such as guiding customers to fill in documents, guiding customers to use self-service equipment, and activate online banking 3. Identify customers and carry out differentiated services, such as providing VIP services for VIP customers and providing basic services for general customers. 4. Conducting product promotion work before the account manager, such as identifying customers and actively and objectively according to their needs. Customers recommend and market the appropriate financial products and trading methods and methods Reflecting the professionalism and service of employees, it also paves the way for the marketing follow-up of the late account managers; 5. Using the tool resources such as lobby service positions and customer opinion books to collect market information, customer information, customer needs and customer opinions, etc. Fully explore and consolidate key customer resources, and report to the network leader in writing in a timely manner.

After one and a half internships, I can do more than just the first two jobs. The difficulty of working is to familiarize with the types of customer business and the types of financial products traded by outlets. My biggest feeling about this is that seemingly trivial work also has its own value and a lot of places to learn, and the mentality of learning from the eagerness of the generations can continue to advance.

3. xx.07.16——07.26 Provincial Bank Credit Approval Department for two weeks of study

Starting from July 16, I and another new colleague in the development zone, Ma Wenchao, were fortunate enough to be transferred to the provincial credit approval department to help organize and archive the 2019 credit file. This is a task that is very tasked and requires rigor and care. Together with the two interns and sisters of the four Tsuen Wan colleagues, we have been working for about one month before and after. The work I participated in can be summarized as the collection/sorting/binding/reading/recovering/archiving six parts. First, we go to the credit department. The office urges the approver and his follow-up apprentice to hand in the files in charge according to the month. Then we sort and sort according to the type and serial number on the file. After binding, we will proofread according to the electronic file and the finished paper file. If it is found missing Then, the following matters such as archiving, stamping and handling are checked after the cause is recovered.

Objectively speaking, this is a low-tech link in the work value chain, but we believe that even in the small work, we can reflect the high value of our existence by optimizing the efficiency of the process, such as binding with Wenchao. When we cover the list of proofs or proofreading files, we will consider how to coordinate, divide the work, the assembly line, and even the location and direction of the files. The details of the sitting position and the file are optimized as much as possible, and try to be as much as possible. A produced file is treated as a work of art to achieve the best in all aspects, in order to achieve maximum tacit understanding and maximum productivity. The highest record is to complete the sorting and binding of an archive every 2 minutes, one morning. Completing the binding of 60 files in 3 hours, together with the credit department staff of an office, also praised and recognized our amazing work efficiency. This is not to be our pride, because we represent CCB and the development zone. The image of the branch reflects the versatile skills of young employees who can both fight hard and do small things. I will keep my best process awareness and strict requirements with high standards in my future work, and I will work harder and better.

IV. xx.07.20 Wenhua Oriental Hotel Fund Investor Education Lecture and Reflections

On July 20th, I was fortunate enough to be sent by the network to listen to the fund investor education lecture jointly organized by Huaan Fund and China Construction Bank. The keynote speaker is the chief economic lecturer of Huaan Fund, a 40-year-old woman who is mainly from financial management and investment. Starting from two major directions, combining different age groups and customer needs, I explained different ways to preserve and increase the value of wealth. After listening to it, I really felt that I had benefited a lot and thought about how to establish a new mode of thinking and action after work. I have initially listed five points:

1. Read e-books and industry trends when you go to work on the MRT bus or go to bed before going to bed, and keep reading at least one hour a day.

2, try to get up early 15-30 minutes every day for warm-up and running skipping and other exercises;

3, the monthly fixed investment fund 1000 yuan zero deposit and complete 1000 yuan;

4, try to write a work diary every day, write a big summary every six months, and later you can make a memoir;

5. Try to keep communication with colleagues and friends every day. Every week, you will meet new friends and broaden your horizons. Everyone will work together to learn from each other and grow up. This is just my initial thought. I will continue to correct and improve according to what I have seen and heard in the future. I hope to build up well. Get used to let yourself go faster and more stable in the future.

V. Summary of shortcomings and improvement measures

This month, I feel that I have some shortcomings in the following two aspects:

1. The relationship with colleagues is harmonious, but there is still a lack of initiative when dealing with some older seniors. The improvement measures are that you can pay attention to the predecessors in their daily work, if they need to help themselves, and take the initiative to solve difficulties for their predecessors. Create topics and opportunities for contact;

2, in the work failed to achieve continuous optimization process, most of the time can only improve small details, this may be because of the lack of work experience, can not start from the bigger situation, improvement measures are patiently at work to observe more Think about the summary, gradually accumulate precipitation, and strive to continuously optimize the process to improve efficiency.

All in all, my gains have been far greater than the pay this month. I am very grateful to CCB for giving me this platform to continuously improve myself. I hope that I can go along with CCB better and better!

Bank new employee work summary

The training was highly valued by the leaders of the industry. Especially in such a hot summer day, the president, three deputy governors in charge of accounting business, counter business, credit business and directors of various departments visited the training center to help us quickly. Understand and integrate into the business. The speech of the leader was profound and philosophical, especially the speech of President Jia on the first day of training. She gave us four sentences, and I was inspired by it.

The first sentence is to continue the classroom of life. She told us and made me feel the transformation of my role from the actual action. "Comrades," the moment I heard her call us, I realized that I was no longer a student. Education is just our value, and ability is our use value. After the job, the business behavior is not the value but the use value. Therefore, she told us to have an empty cup mentality, do not carry the burden of academic qualifications, learn business knowledge from old employees, and improve their use value.

The second sentence is to keep your passion. Passion is the driving force of work. Without motivation, work will hardly improve. Life tells us that inspiration can lead to immortal art, passion can create extraordinary performance, lack of passion, exhaustion, and can do nothing.

The third sentence is an open mind. The state of mind determines the state, the state determines the behavior, the behavior determines the outcome, and the result determines the life. When you treat your work with a positive, optimistic, upward, sunny, and changing mindset, you can succeed. Conversely, when you treat work with a negative, pessimistic, traditional, passive, and refusal mentality, you will fail. Change what you can change and adapt to what you can't change.

The fourth sentence is to plan for life. A journey of life is like taking a train. High-minded people, coupled with talent, hard work, and opportunity, are like taking a high-speed train. In a limited life, they will surely go the farthest, and the scenery that they appreciate is also the most spectacular and magnificent. People will catch a slow train, but this car will be stable and open for a long time, and will eventually reach the distance; people who are short-lived and short-haired can also squeeze a bus, but the speed is slow, and halfway Will be abandoned. Which car do you want to squeeze in, how fast the speed is, and what to do for it. Success often overlooks those who are ready.

The three deputy governors also gave us a general understanding of the past, present and future development goals of the firm from different angles, and had a preliminary understanding of the market positioning and corporate culture of the firm. The leaders and colleagues of each branch also combined their work to introduce us to the business customer service, credit business, money market business, cabinet operating procedures. The leaders and colleagues of the Human Resources Department have also done a lot of work, the training courses are arranged reasonably, and the training classrooms are spacious and comfortable. From the very beginning, we distributed employee meal tickets, tableware, and water cups to the current pre-paid wages. We always feel the humanistic care of the firm.

The business is very young, energetic and at a new starting point for historical development. I am very honored to join the business at this time. Some people say that small wins rely on individuals, wins on the team, and wins on the platform. Here, the middle and high-level leaders are all competing for posts. On such a platform with simple management and relatively simple interpersonal relationships, our new employees are more likely to use their own efforts to benefit the common development of individuals and businesses.

We have not yet moved to work, and our understanding of the firm is limited to the concept. But through the leaders and colleagues who spoke and taught, I saw a business with hope. With such an excellent management team, clear development goals and accurate market positioning, I believe that in the near future, the firm will be able to achieve cross-regional operations and eventually go public.

With expectation and curiosity, we finally ushered in CCB's new employee training in 2008. From small to large, we have studied countless courses, after ten years of cold windows, how many exams and trainings have been taken, but this pre-job training is of unprecedented significance to us. As a transition, a bridge, let us move from learning to practice. . We are harvesting far more abundant than imagined.

This training course is the most systematic and comprehensive one ever organized by the Construction Bank. Our district invited the Shanghai Ruisheng Financial Training Center, a training institution from Shanghai. The human resources department of our bank has invested a lot of manpower and financial resources. The professionals from Shanghai Ruisheng Financial Training Center gave us extended training and etiquette guidance. At the same time, we also invited many experienced leaders and excellent employees. Within ten days, we gathered together and learned the basic situation of the bank and integrated it into the big group of China Construction Bank. As a state-owned commercial bank, CCB has a far-reaching significance after a large-scale financial restructuring, improvement of governance structure, re-engineering of business processes, introduction of strategic investors and other stock reforms. The successful listing of CCB has great reference value for listings such as BOC and ICBC. It also proves that the international capital market is successful in the successful reform of the shareholding system of China's state-owned commercial banks and is confident in its future, and for the new members we just joined. In fact, it is an honor to have just graduated from school to enter such a standardized and international large-scale commercial bank. Some people say that small wins rely on individuals, wins on the team, and wins on the platform. Construction Bank is such an excellent platform. Here, we will develop together with the Construction Bank, and integrate the personal career planning with the development of the Construction Bank to achieve the take-off.

The leaders and colleagues of the Human Resources Department and the team of Shanghai Ruisheng Financial Training Center have made a fairly reasonable plan for this training after a long period of discussion and research.

The first thing we are welcoming is a two-day expansion training. Although the time is short, I believe that everyone has left a deep impression, even forever unforgettable. With curiosity and excitement, we came to the Kyushu Fangyuan Development Training Camp, and the next training was far from the ease we imagined. After the opening ceremony, we quickly formed four teams. The next task is to build the team in dozens of minutes, including selecting the captain, team secret, drawing the team flag, determining the team name team training and team songs, and finally rehearsing a team representative display. After a brief self-introduction, everyone immediately integrated into the group, brainstorming and doing everything they can to make our team show very vivid.

Next we ushered in our first project: trust back. The challenge team stood on a 1.5-meter-high platform and fell to the back of the teammates. The players on the stage are required to have no warning or suspicion to others, and give themselves to others completely. The responding team members show us the best "trustworthy" examples in the moment of receiving. No matter how difficult you are, you will do what others have to offer. When we are facing each other, there is always an instinctive fear in our hearts, but when we hear the shouts encouraged by our teammates, the trust and gratitude in our hearts overcomes the fear. I believe everyone has the same idea: try to be straight. Fall down and ease the burden for your teammates. A simple action that is difficult to overcome is a psychological barrier. We overcome ourselves and challenge success. The feeling of falling at that moment is so happy. This kind of trust and trust is a great spirit. It is in a very good team. Feel the feeling.

In the following training programs, the atmosphere of teamwork is always looming, from the super power grid of “one person hits the electricity, all come back” to the ladder of “two people mutual support, support, team support”. From the rescue of the team that "work together, meet the difficulties", to the survival of the sea in the "all the sounds are combined, the people are combined into a state", no one is leaving the team. Even in a single-person challenge project such as a flyover, all the team members cheered for their companions, and no one indifferently observed it. When sharing their experiences, many players said with emotion: "I can't complete this project today without the encouragement of teammates." Because of the team spirit, we completed the tasks that we could not complete. Although we did not physically help our companions, the team spirit added courage and strength. At the moment of turning over the graduation wall, the tears were rolling in the eyes of the players and comrades. We used our courage, courage, care, collaboration, wisdom and dedication to truly challenge ourselves and smelt the team. ".

After the intense and challenging development training, we returned to the hotel and started an eight-day banking-related business knowledge study. The spacious conference room, the comfortable chair, the nameplate on the table, the mineral water, and the bits and pieces reflect the care of the new employees, which reflects the professionalism and dedication of Shanghai Ruisheng Financial Training Center. Expanding training and training is a kind of work spirit. Then business learning cultivates our ability to work. Only by mastering these basic operations can we carry out good banking business.

In the first class, the leaders of the Human Resources Department told us about the history of China Construction Bank. From October 1, 1954, the People’s Construction Bank of China was announced, and today China Construction Bank successfully listed, and experienced three In the meantime, the Construction Bank has controlled the construction funds for every major project carried out on the territory of the People’s Republic of China. As a CCB, if you don't understand the history of CCB, it is as sad as a Chinese who doesn't know the national anthem of the national flag. No matter what position or work we are in, we must understand the history of the construction bank, along with the great success of the reform of the joint-stock reform of the construction bank. In the historical stage, we have integrated our career into this short and glorious history.

In the next few days, we learned the main products of CCB, personal financial development strategy, bank related legal knowledge, employee behavior norms and other theories, and had a preliminary understanding of the business conditions of several major departments of the bank. As a CCB employee, we need to work with money and numbers every day. This requires careful and prudent, honest and trustworthy, law-abiding, diligent and responsible, and responsible for each job.

At the same time, as a new member, we should learn legal knowledge and strengthen risk prevention. In the face of state-owned commercial banks and foreign banks competing for the market, CCB needs to improve service quality and strengthen brand building to enhance its competitiveness. In addition to formulating relevant regulations, each bank member needs to be treated with enthusiasm and fullness in daily work. Face each customer with a bright smile.

In the training class, we spent a lot of time studying the business process of the counter business, including the public business and the private business. This is the work that most of us have to do after we join the job. The two seniors sum up their years of experience for us. Compiling teaching materials, making slides, and telling the boring process in a refined language, leading the way for our future work. This training brought together the wisdom and hard work of many leaders and predecessors. They summed up their work experience for ten or even decades, and let us learn the main business knowledge of the bank in such a short period of time and lead us. The construction bank's door also allows us to appreciate the elegance of the outstanding CCB.

Here, I would also like to thank the entire team of Shanghai Ruisheng Financial Training Center. I am very grateful for their thoughtful and considerate service, so that I can learn from them how to serve their customers. Mr. Wang from Ruisheng Financial Training Center, during the whole process of our training, started to follow the class, big wallet, watch, mobile phone, small to issue the card key, all handed to her hands, we change each venue, she To run around, at the end of the event, she handed all the items neatly back to the hands of our students, without any revealing. In the next eight days of banking expertise, Mr. Wang and Teacher Ma from Ruisheng Financial Training Center are providing services to us throughout the entire process. Here, I would like to express my deepest gratitude to all the new members of the Bank who participated in this training.

After the short training is over, we will be assigned to work in different regions. In ten days, everyone has cultivated deep feelings. Regardless of the length of time, we value common experiences, perhaps only in such an excellent platform. In order to quickly develop a good team. Although ten days are short-lived, this training is an important turning point for us. It brings us from the ivory tower into the workplace, and moves us from a young student to a responsible and confident professional. Everyone has gained a lot. I hope that everyone will bring this passion, trust, gratitude and responsibility to the future work, take every step in a down-to-earth manner, and develop together with the Construction Bank.

Bank new employee work summary

My 200x year was spent at the * branch office. * The branch office is a branch office with a large volume of business and a wide variety of business. My job is to receive customer accounts, answer their business questions, prepare and enter. Accounting vouchers, registering books, sorting and keeping accounting business information. Looking back on the work of the past year, I am conscience, my self-evaluation, is not beautifying myself, own public opinion. My shortcomings are also unspeakable. My debriefing report please comment, welcome everyone to give us valuable advice.

First of all, I have always loved the socialist motherland, supported the leadership of the Communist Party of China, adhered to the four basic principles, abide by the law and abide by the law, and be honest. By participating in the party school of the District Organizing Committee, I made the basic theory of the party and the country. The policy and policy have a new understanding, further understanding the fundamental purpose of serving the people and the spirit of the three important thoughts of General Secretary Jiang, and full of expectations for the party’s 16th National Congress to put forward the vision of a comprehensive well-off society. Learning also makes me Realize that there is no high or low position in the job, we must work hard, and we can't reflect our own life value without working. At the same time, in order to improve our own scientific and theoretical level, I participated in the undergraduate correspondence education of the university through the adult college entrance examination, and also self-study. Computer knowledge, using the Internet to understand the international situation and major events at home and abroad, broaden the horizons, enrich the knowledge, computer makes my life live a full life.

At work, I am loyal to my duties and do my best. Leaders and colleagues have also given me a lot of help and encouragement. With the joint efforts of all of you, customers think that the service of the branch office is better than that of other banks. Well, I am willing to come here to open an account and handle business. There were more than 200 accounting accounts opened last year. The number of accounting business was increased from the daily average* at the beginning of the year to *multiple pens. At the top of the list, every day is busy, the bank is in the service industry, and the work makes me face many customers every day. To this end, I often remind myself that "being kind to others is treating others kindly". In busy work, I still insist on "three-tone service", "standing service" and "smile service", patiently and meticulously answering customer questions, encountering unreasonable customers, I also try to tolerate and understand him, and finally get Customer understanding and respect.

Looking back and checking my own problems, I think:

First, the study is not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging, new knowledge and new science are constantly coming out. Faced with severe challenges, lack of urgency and consciousness of learning. Theoretical basis, professional Knowledge, cultural level, working methods, etc. cannot adapt to new requirements.

Second, when the work is more tiring, there have been loose thoughts. This is a manifestation of his own political quality is not high, but also a world view, a outlook on life, and a poor solution of values.

In response to the above questions, the future efforts are:

First, strengthen theoretical study and further improve their own quality. Familiarity with the front-end financial business cannot replace the pursuit of a higher level of personal literacy. It must be related to Deng Xiaoping Theory, market economic theory, national laws, regulations, and financial business knowledge. Learning policy, enhancing the ability to analyze problems and solve problems,

The second is to enhance the overall concept, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leading colleagues to do a better job.