Bank security workers year-end report summary
I, in the blink of an eye, have spent two spring and autumn in China Merchants Bank. Although I am an ordinary security guard, in my mind, the branch is my home, the leader is my parents, the employees in the line are my brothers and sisters, the things in the line are my own things, I want to be careful. Protect my home and thrive in a safe environment. I understand that as a family member, a security guard is responsible for "guarding the bank and guarding my home."
Bank security is a special and dangerous job, but I am not afraid to do so. Qiwabo, president of Carnegie Steel, once said, "We are not working for the boss, not just to make money. I am working for my dreams and working for my great future. We can only improve ourselves in performance. Therefore, we must uphold the serious work attitude, do the daily seemingly dull work, get it, and do it well. Resolutely complete every task assigned to them by the superiors, so that the leaders can be assured. With the continuous development of China Merchants Bank's security work, I often think about how to better carry out security and prevention work, how to improve our police officers' own quality and work ability! Now summarize the following, based on your own work, handle each task
** I came to the China Merchants Fengqi Sub-branch until now, I am mainly responsible for the branch business hall and self-service bank duty and daily cleaning, escort security mission. Remember when I first arrived at the China Merchants Bank, in order to quickly enter the role, familiar with the work. I use All possible time to learn the rules and regulations of the recruitment and preservation work, immediately ask the squad leader and the old comrades in the place where they do not understand. When I see the customer in the branch hall, I will listen carefully to the lobby manager. Then, remember it silently, and ask the lobby manager for advice in a timely manner. In order to improve my work ability and service level, I learned to work hard, diligently, pragmatically and conscientiously in order to improve my work ability and service level. Every job, so I quickly became familiar with the work skills. I have won praises from many customers. I remember that when I was praised by customers for the first time, I was on duty at the branch office. At that time, there were a lot of customers. I saw a customer who was about 30 years old and looked around. I took the initiative to ask: " Hello, sir, what business do you need to do?” The customer replied: “I have a sum of money to send to a friend in Shenzhen. What form do I have to fill out?” I said: “If you want to fill it, please ask The amount is large?" The customer said: "More than 300,000," I said: "The handling fee may be higher. It probably costs more than 1,000 yuan." The customer was surprised. "Is it not enough for 50 yuan?" "So I patiently explained to the customer: "Sorry, we have just upgraded the system here, the remittance method has changed, and the previous method of remittance through the transfer method will take the next day to arrive. After the system upgrade, The business has been canceled. Then I introduced the online banking professional version to the customer, and then told him that if you use the online exchange, the handling fee is only 0.2% and it is 50 yuan! The customer knows that the card is in When he transferred the account, he immediately filled out the application for the application and the online professional application, which reduced the waiting time for the customer and quickly completed the business with my help. When leaving, the customer came to the lobby manager. I smiled and said: "You have a good attitude in maintaining your service. I didn't expect your security to understand the business. I am very satisfied. Then went to the customer opinion book and wrote: "The security service attitude is very good, the service is also more professional, please give the commendation. "Although it is a short two-line word, it is the biggest affirmation of my work!"
Second, diligent study and hard work, strengthen their own quality, do anything, and do their best, because it can determine the accounting of a person's career. I know that as a police officer in a bank, there are many opportunities to get in touch with cash. Therefore, it is necessary to have a high overall personal quality. Otherwise, problems will easily arise. Only by continuously strengthening their comprehensive qualities and business skills can they improve their overall situation. Work level and combat effectiveness.
As the saying goes, "It’s hard to beat the iron itself." If you know everything, how can you satisfy your customers? Therefore, I participated in various political theories, professional skills, laws and regulations organized by the company, the financial system and China Merchants Bank, and participated in the important thinking of “xxxx”, “Citizen's Ethics” and “Public Security” when the team organized the study. Activities such as the Regulations on Punishment and Punishment, the Fire Law, etc., usually the team leader also asked us to help each other to communicate and exchange ideas, occasionally select excellent articles to read in the class and exchange views with the actual exchanges, etc., forming a "ratio, learning The good atmosphere of "catch up, help, and super" has not only improved my ideological and moral quality and political theory, but also changed the way of thinking when dealing with problems in a subtle way. It also promoted the friendship between each other.
While participating in ideological and moral education, he also actively participated in physical training, including: training in training, fighting in battle, 30-minute physical advancement, dumbbells and other physical exercises, and taking part in climbing activities during rest. Adhere to the expected goals and complete the training program with quality and quantity. I started out with a bitter and tired phenomenon. However, I understand that as a police officer of the bank, only by practicing a strong business skill and a strong physical fitness, can he better play the role of the auxiliary police, "fostering a thousand days, using soldiers for a while", without daily hard training, the key How can we play our role at the moment? Therefore, I am not afraid of suffering, and I am not afraid of being tired.
Third, automatically self-issue your own things. Think, think before others; do, do what others have not done.
I monitor and fire knowledge in my spare time. When installing self-service banking for digital surveillance, I humbly asked the installation technicians to master the operating procedures in a timely manner and learned the simple maintenance and installation of the camera. In normal times, if there are some minor faults, I will complete them myself, reducing unnecessary costs for suppliers to maintain and bringing security risks. Be familiar with the overall layout of the fire and the location of each device: fire alarm, smoke detector, fire hydrant, etc. Strengthen the knowledge of fire protection. Understand the general knowledge of fire extinguishers: What is the fire, what kind of fire extinguisher is used. Will actively help the squad leader to regularly check the fire extinguisher, if there is insufficient pressure, report in time to ensure that the fire extinguishing equipment is in normal operation. Provides security for emergencies.
Finally, I want to say: Although my position is very ordinary, but in order to "guard the bank, protect my home." I love my home, love China Merchants, love my profession, and I would like to pour my ordinary and determined youth and vitality into my favorite career and home. In the future, I will continue to do my own work and continue to do my job. Strictly ask yourself and contribute your own meager strength to China Merchants Bank!
Bank security is a special and dangerous job, but I am not afraid to do so. Qiwabo, president of Carnegie Steel, once said, "We are not working for the boss, not just to make money. I am working for my dreams and working for my great future. We can only improve ourselves in performance. Therefore, we must uphold the serious work attitude, do the daily seemingly dull work, get it, and do it well. Resolutely complete every task assigned to them by the superiors, so that the leaders can be assured. With the continuous development of China Merchants Bank's security work, I often think about how to better carry out security and prevention work, how to improve our police officers' own quality and work ability! Now summarize the following, based on your own work, handle each task
** I came to the China Merchants Fengqi Sub-branch until now, I am mainly responsible for the branch business hall and self-service bank duty and daily cleaning, escort security mission. Remember when I first arrived at the China Merchants Bank, in order to quickly enter the role, familiar with the work. I use All possible time to learn the rules and regulations of the recruitment and preservation work, immediately ask the squad leader and the old comrades in the place where they do not understand. When I see the customer in the branch hall, I will listen carefully to the lobby manager. Then, remember it silently, and ask the lobby manager for advice in a timely manner. In order to improve my work ability and service level, I learned to work hard, diligently, pragmatically and conscientiously in order to improve my work ability and service level. Every job, so I quickly became familiar with the work skills. I have won praises from many customers. I remember that when I was praised by customers for the first time, I was on duty at the branch office. At that time, there were a lot of customers. I saw a customer who was about 30 years old and looked around. I took the initiative to ask: " Hello, sir, what business do you need to do?” The customer replied: “I have a sum of money to send to a friend in Shenzhen. What form do I have to fill out?” I said: “If you want to fill it, please ask The amount is large?" The customer said: "More than 300,000," I said: "The handling fee may be higher. It probably costs more than 1,000 yuan." The customer was surprised. "Is it not enough for 50 yuan?" "So I patiently explained to the customer: "Sorry, we have just upgraded the system here, the remittance method has changed, and the previous method of remittance through the transfer method will take the next day to arrive. After the system upgrade, The business has been canceled. Then I introduced the online banking professional version to the customer, and then told him that if you use the online exchange, the handling fee is only 0.2% and it is 50 yuan! The customer knows that the card is in When he transferred the account, he immediately filled out the application for the application and the online professional application, which reduced the waiting time for the customer and quickly completed the business with my help. When leaving, the customer came to the lobby manager. I smiled and said: "You have a good attitude in maintaining your service. I didn't expect your security to understand the business. I am very satisfied. Then went to the customer opinion book and wrote: "The security service attitude is very good, the service is also more professional, please give the commendation. "Although it is a short two-line word, it is the biggest affirmation of my work!"
Second, diligent study and hard work, strengthen their own quality, do anything, and do their best, because it can determine the accounting of a person's career. I know that as a police officer in a bank, there are many opportunities to get in touch with cash. Therefore, it is necessary to have a high overall personal quality. Otherwise, problems will easily arise. Only by continuously strengthening their comprehensive qualities and business skills can they improve their overall situation. Work level and combat effectiveness.
As the saying goes, "It’s hard to beat the iron itself." If you know everything, how can you satisfy your customers? Therefore, I participated in various political theories, professional skills, laws and regulations organized by the company, the financial system and China Merchants Bank, and participated in the important thinking of “xxxx”, “Citizen's Ethics” and “Public Security” when the team organized the study. Activities such as the Regulations on Punishment and Punishment, the Fire Law, etc., usually the team leader also asked us to help each other to communicate and exchange ideas, occasionally select excellent articles to read in the class and exchange views with the actual exchanges, etc., forming a "ratio, learning The good atmosphere of "catch up, help, and super" has not only improved my ideological and moral quality and political theory, but also changed the way of thinking when dealing with problems in a subtle way. It also promoted the friendship between each other.
While participating in ideological and moral education, he also actively participated in physical training, including: training in training, fighting in battle, 30-minute physical advancement, dumbbells and other physical exercises, and taking part in climbing activities during rest. Adhere to the expected goals and complete the training program with quality and quantity. I started out with a bitter and tired phenomenon. However, I understand that as a police officer of the bank, only by practicing a strong business skill and a strong physical fitness, can he better play the role of the auxiliary police, "fostering a thousand days, using soldiers for a while", without daily hard training, the key How can we play our role at the moment? Therefore, I am not afraid of suffering, and I am not afraid of being tired.
Third, automatically self-issue your own things. Think, think before others; do, do what others have not done.
I monitor and fire knowledge in my spare time. When installing self-service banking for digital surveillance, I humbly asked the installation technicians to master the operating procedures in a timely manner and learned the simple maintenance and installation of the camera. In normal times, if there are some minor faults, I will complete them myself, reducing unnecessary costs for suppliers to maintain and bringing security risks. Be familiar with the overall layout of the fire and the location of each device: fire alarm, smoke detector, fire hydrant, etc. Strengthen the knowledge of fire protection. Understand the general knowledge of fire extinguishers: What is the fire, what kind of fire extinguisher is used. Will actively help the squad leader to regularly check the fire extinguisher, if there is insufficient pressure, report in time to ensure that the fire extinguishing equipment is in normal operation. Provides security for emergencies.
Finally, I want to say: Although my position is very ordinary, but in order to "guard the bank, protect my home." I love my home, love China Merchants, love my profession, and I would like to pour my ordinary and determined youth and vitality into my favorite career and home. In the future, I will continue to do my own work and continue to do my job. Strictly ask yourself and contribute your own meager strength to China Merchants Bank!
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