Summary of Bank's First Quarter Work in 2019
Through the special treatment of cases, the basic work of accounting has been further strengthened. Based on the “Implementation Measures for Accounting Upgrades”, the Bank conducted a special inspection on the implementation of account management, cash management and standard operations in the implementation of account management, cash management and standard operations, and carried out this year’s accounting cashier inspection and accounting compliance assessment, analysis and inspection. The problem is targeted, looking for the crux of the problem, and further standardizing the credit management and operation through various aspects of the operational process. The Bank combined the CBRC loan five-level classification deviation inspection, focusing on the accuracy of the city's five-category loan classification, the loan mortgage rate regulation, the legality of the guarantee procedures, the related party transactions, and the Bank's internal multi-line loans. , effectively promoted the standardized management of credit operations.
Through the special treatment of cases, the key points of internal control were identified. In the special case management process of the case, especially when the headquarters is intensively inspected, the Bank will allocate 50 business backbones of the city according to the general requirements of “finding the case, rectifying the standard operation, promoting business development and enhancing the ability to prevent risks”, and divided it into 8 inspection teams. The 32 sub-branches of the city conducted a “carpet-style” on-site inspection, identified key points and weak links in internal control, and actively implemented rectification through the formulation of corresponding rectification plans. The special treatment of the case will be carried out, the inspection and handling will be in place, the responsibility will be investigated, the problem will be rectified, the hidden dangers will be put out, and the case will be contained.
Service levels have improved.
With the advent of the financial industry service era, competition will become increasingly fierce and the competitive advantage will be reflected in the advantages of talents on the one hand and service advantages on the other. In order to create a service advantage, from the bottom up, from the branch – each film – headquarters, in July, the “If I am a customer” speech contest was widely carried out, and the “If I am at the grassroots” speech contest was launched for the organization. activity. From the analysis of the basic requirements of a customer, the speech starts from analyzing the needs of grassroots employees, implements empathy, and actively explores new ideas and methods for rural financial services in the new era, thus promoting the renewal of service concepts and service levels of the whole bank. The vitality of local banks promotes the faster and better development of commercial banks. The 38 speakers who participated in the finals of the headquarters decided to win a total of 9 winners in the first, second and third prizes through intense and intense speech contests. In the competition, the players fully demonstrated their knowledge and talents, so that the connotation of the speech contest was improved, the awareness of quality service was improved, and the obvious effect was received.
In addition, the open service piloted by the ** support behavior was officially unveiled at the beginning of July. It achieved good results at the beginning of the operation and was well received and praised by customers. The open service abandons the iron fence on the service hall service window, and implements a face-to-face, intimate and affectionate service to the customer, thus bringing the distance to the customer closer, so that the customer enters the bank as if he is close to home and feels close and comfortable. At present, the open service of business outlets is being promoted to the whole city in an orderly manner. We believe that by setting up an open service area to provide quality services and to facilitate customers, we will be able to better interpret the service tenet of “being closest to you and being closest to you” and contribute to further expanding market share and enhancing the image of the bank. .
Through the special treatment of cases, the key points of internal control were identified. In the special case management process of the case, especially when the headquarters is intensively inspected, the Bank will allocate 50 business backbones of the city according to the general requirements of “finding the case, rectifying the standard operation, promoting business development and enhancing the ability to prevent risks”, and divided it into 8 inspection teams. The 32 sub-branches of the city conducted a “carpet-style” on-site inspection, identified key points and weak links in internal control, and actively implemented rectification through the formulation of corresponding rectification plans. The special treatment of the case will be carried out, the inspection and handling will be in place, the responsibility will be investigated, the problem will be rectified, the hidden dangers will be put out, and the case will be contained.
Service levels have improved.
With the advent of the financial industry service era, competition will become increasingly fierce and the competitive advantage will be reflected in the advantages of talents on the one hand and service advantages on the other. In order to create a service advantage, from the bottom up, from the branch – each film – headquarters, in July, the “If I am a customer” speech contest was widely carried out, and the “If I am at the grassroots” speech contest was launched for the organization. activity. From the analysis of the basic requirements of a customer, the speech starts from analyzing the needs of grassroots employees, implements empathy, and actively explores new ideas and methods for rural financial services in the new era, thus promoting the renewal of service concepts and service levels of the whole bank. The vitality of local banks promotes the faster and better development of commercial banks. The 38 speakers who participated in the finals of the headquarters decided to win a total of 9 winners in the first, second and third prizes through intense and intense speech contests. In the competition, the players fully demonstrated their knowledge and talents, so that the connotation of the speech contest was improved, the awareness of quality service was improved, and the obvious effect was received.
In addition, the open service piloted by the ** support behavior was officially unveiled at the beginning of July. It achieved good results at the beginning of the operation and was well received and praised by customers. The open service abandons the iron fence on the service hall service window, and implements a face-to-face, intimate and affectionate service to the customer, thus bringing the distance to the customer closer, so that the customer enters the bank as if he is close to home and feels close and comfortable. At present, the open service of business outlets is being promoted to the whole city in an orderly manner. We believe that by setting up an open service area to provide quality services and to facilitate customers, we will be able to better interpret the service tenet of “being closest to you and being closest to you” and contribute to further expanding market share and enhancing the image of the bank. .
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