Summary of bank work in 2019

XX is nearing the end, and the lost time has become history. Only us today, we can only grasp today! We must learn to be grateful and appreciate happiness in good times, mature and strong in adversity! Learn to create splendor with passion and make our lives more exciting. Failure is not the mother of success, and the summary after failure is the mother of success. I will summarize the following work to the leaders and colleagues in the past year. If there are any problems, please ask the leaders and colleagues to criticize and correct them.

1. Strengthen service awareness and stabilize customers with high quality and efficient services. As a front desk teller, Windows is extremely important. The quality of the front desk service is directly related to the impression of the entire line in the customer. In the daily business process, I pay attention to the cultivation of service awareness, integrate humanized service and affectionate service into the service work, and effectively implement the "customer-centered" concept of our bank. Customers think, urgency for customers, help customers manage wealth, provide multi-faceted, value-added services, to ensure that customers through high efficiency, high level of service.

2. Strengthen internal control system construction to prevent and resolve financial risks. The organization organized employees to conduct in-depth study on the internal control guidelines and other aspects, focusing on the contents of the “China Construction Bank Employees Prohibition Regulations” and the internal control management system. Grasp the implementation, grasp the implementation and urge the employees to strictly implement the strict implementation, from the prevention of operational risks, grasp the implementation of the system, gradually make the management work toward the standardization direction, improve the service level and business environment, with sincere service and subtle attention. Impress customers and win customer support. At the same time, I combine ideological education with practical work, find gaps and find problems in comparison with work, and truly prevent risk work from being implemented.

3. Strive to improve their service and business quality and actively serve customers. XX is a year of transformation for the public business. The key to nurturing core customers is to enhance customer loyalty. To enhance customer loyalty, customer relationships must be placed in an important position to achieve the rewards they deserve on the basis of improved customer satisfaction and loyalty. Therefore, this requires us to change each of our systems and processes from the standard of internal work to the standard of customer demand, especially for different levels. Customers, develop differentiated service specifications, develop and implement overall service plans for high-end customers; establish the concept of “no small service”. Continuously improve services; we must adhere to both expansion and maintenance, and deepen customer value. Through strengthening customer relationship management, we must actively promote the transformation of marketing services from one-way services to interactive services, from rough services to refined services, from universal services to personalized services, and truly form benefits with customers, win-win and mutual benefit. The relationship between lips and teeth.

4. Insufficient work and future plans. First, learning is not enough. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every new thing appears and new situations occur. Faced with such severe challenges, there is still a lack of urgency and consciousness of learning. Learning new knowledge, mastering new theoretical foundations, professional knowledge, and working methods to adapt to changes in the surrounding environment, all of which require me to change with the situation, improve my ability to perform my duties, and develop myself into a full-fledged CCB employee. Is the goal of my efforts. Second, it is not good enough for some businesses. In the future work, I will carry forward the achievements, overcome the shortcomings, and work hard in the following aspects: 1. Strengthening the study, I will continue to work hard to learn the new business knowledge in the line and use it for practice to better adapt. The needs of CCB development. 2. Strive to improve work efficiency and quality, and actively cooperate with leaders and colleagues to do their jobs better.

Finally, I have achieved certain results in the past year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself in the guidance and help of leaders and colleagues, and develop my strengths and make up for the shortcomings. In the new year, I will set my own new goals and meet new challenges with a full spirit. Learn from other colleagues, learn from each other's strengths, exchange good work experience, and make progress together. There will be more opportunities and competition waiting for me next year. My heart is secretly encouraging myself to stand firm in the competition. In fact, the eyes can not be limited to the small circle around them, we must focus on the overall situation, focus on the future development, and strive for better work results.