2013 Bank Personal Year-end Summary
XX is about to pass, and looking back, I have successfully completed the tasks of my own work and leadership arrangements. The work and thoughts of the past year are summarized as follows:
I. Ideologically: I have always loved the socialist motherland, supported the leadership of the Chinese Communist Party, and adhered to the four basic principles, obeying the law and being honest. .
Second, at work, I am loyal to my duties, and I do my best. Leaders and colleagues have also given me a lot of help and encouragement. With the joint efforts of all of you, customers think that the service of xxx branch office is better than that of other banks. Well, I am willing to come here to open an account and handle business. There were more than 200 accounting accounts opened last year. The number of accounting businesses increased from xxx to xxx in the beginning of the year, and the number of pens per capita ranked At the top of the list, every day is busy, the bank belongs to the service industry, and the work makes me face many customers every day. For this reason, I often remind myself that “being kind to others is treating others well”. In busy work, I still insist on doing "three-tone service", "standing service" and "smile service", patiently and meticulously answering customer's questions, encountering unreasonable customers, I also try to tolerate and understand him, and finally get Customer understanding and respect.
Looking back and checking my own problems, I think:
First, it is not enough to learn. At present, the new economy based on information technology is booming, new situations and new problems are emerging, and new knowledge and new science are constantly coming out. In the face of severe challenges, there is a lack of urgency and consciousness in learning. The theoretical basis, professional knowledge, cultural level, and working methods cannot meet the new requirements.
Second, when the work is more tiring, there have been loose thoughts. This is because their political quality is not high, and it is also a performance of world outlook, outlook on life, and poor resolution of values.
In response to the above questions, the future efforts are:
First, strengthen theoretical study and further improve their own quality. Familiarity with the financial business at the front desk cannot replace the pursuit of a higher level of personal literacy. It is necessary to enhance the analysis and problem solving through the study of Deng Xiaoping Theory, market economy theory, national laws and regulations, and financial business knowledge and related policies. ability,
Second, it is to enhance the overall concept, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leading colleagues to do a better job.
I. Ideologically: I have always loved the socialist motherland, supported the leadership of the Chinese Communist Party, and adhered to the four basic principles, obeying the law and being honest. .
Second, at work, I am loyal to my duties, and I do my best. Leaders and colleagues have also given me a lot of help and encouragement. With the joint efforts of all of you, customers think that the service of xxx branch office is better than that of other banks. Well, I am willing to come here to open an account and handle business. There were more than 200 accounting accounts opened last year. The number of accounting businesses increased from xxx to xxx in the beginning of the year, and the number of pens per capita ranked At the top of the list, every day is busy, the bank belongs to the service industry, and the work makes me face many customers every day. For this reason, I often remind myself that “being kind to others is treating others well”. In busy work, I still insist on doing "three-tone service", "standing service" and "smile service", patiently and meticulously answering customer's questions, encountering unreasonable customers, I also try to tolerate and understand him, and finally get Customer understanding and respect.
Looking back and checking my own problems, I think:
First, it is not enough to learn. At present, the new economy based on information technology is booming, new situations and new problems are emerging, and new knowledge and new science are constantly coming out. In the face of severe challenges, there is a lack of urgency and consciousness in learning. The theoretical basis, professional knowledge, cultural level, and working methods cannot meet the new requirements.
Second, when the work is more tiring, there have been loose thoughts. This is because their political quality is not high, and it is also a performance of world outlook, outlook on life, and poor resolution of values.
In response to the above questions, the future efforts are:
First, strengthen theoretical study and further improve their own quality. Familiarity with the financial business at the front desk cannot replace the pursuit of a higher level of personal literacy. It is necessary to enhance the analysis and problem solving through the study of Deng Xiaoping Theory, market economy theory, national laws and regulations, and financial business knowledge and related policies. ability,
Second, it is to enhance the overall concept, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leading colleagues to do a better job.
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