Personal year-end summary of the Postal Savings Bank in 2019
At the end of the year, I am grateful to the branch office and the savings office for giving me the opportunity to continue to learn and exercise. In order to lay a good foundation for next year's work, I will summarize the work of XX year:
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the work, work conscientiously, work hard, always spur and improve myself with the service concept of "innovative service, lasting service", with the aim of customer satisfaction. Strive to provide depositors with standardized and quality services. In the branch office of the Bronze Bureau, we pay attention to the quality training of employees. I have worked hard on business skills. On the basis of mastering the original business process, I have taken the initiative to learn new business, especially the gold business. In the work, he can always think of what the customer thinks, the urgency of the customer, and the most satisfactory service to the customer. Throughout the year, I have handled business quickly and accurately, and my business volume has been at the forefront of the whole industry. The average monthly business volume is 4,500. For example, in the second quarter, I opened a financial account with a total amount of 1 million yuan and organized more than 80 deposits. Ten thousand yuan. Since XX, I have been the head of business. In the case of a serious shortage of staff in the savings office, I took the initiative to share the concerns of the leaders, regardless of personal gains and losses, long-term abandonment of rest to work overtime, and correctly played the role of the supervisor in the work.
In order to achieve "customer satisfaction first", in addition to ensuring that the pre-class preparation work is done in advance every day, in order to open the door on time, full service, and often sacrifice personal rest time to the unit to handle all kinds of business, and actively market to customers. Our products, such as funds, government bonds, insurance, etc.; and to explain the concise and concise, easy to understand, let customers understand our products in the shortest possible time, accept our products. For high-quality customers, I basically use the "standing service", and do "come with a voice, send a voice." In addition, I also patiently and meticulously explained to the customer personal savings business, personal consumption loans, personal housing loans, personal e-banking and other gold business, praised by customers. Since the beginning of this year, it has been praised by customers for more than 20 times. It has not received a customer complaint and has been repeatedly praised by the unit leader.
In the spirit of work responsibility and customer-oriented service concept, after a year of hard work, study and practice, I won the "Best Supervisor" honor twice in the second quarter of this year in the second quarter of this year, twice in the branch The “Best Accounting Quality” award and the second quarter error ranked third in the city. The achievement of these honors and achievements is inseparable from the training of the branch office, the leadership of the savings office and the concern of the majority of colleagues.
In order to adapt to the new changes, while mastering modern office equipment and business skills, I also pay attention to efforts to improve their own quality to meet the needs of financial modernization. I am self-charging in my spare time and trying to learn computer skills.
Through these years of work, my personal comprehensive quality has been improved and my exercise has become more mature. In the future work, I will continue to adhere to the attitude of the master, conscientiously, work hard, love and dedication, absorb the strengths of others, and have been short-lived. As always, I will give my own contribution to the development of the Institute. .
My job slogan is: "Provide better service to customers and put the quality service work into practice!"
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the work, work conscientiously, work hard, always spur and improve myself with the service concept of "innovative service, lasting service", with the aim of customer satisfaction. Strive to provide depositors with standardized and quality services. In the branch office of the Bronze Bureau, we pay attention to the quality training of employees. I have worked hard on business skills. On the basis of mastering the original business process, I have taken the initiative to learn new business, especially the gold business. In the work, he can always think of what the customer thinks, the urgency of the customer, and the most satisfactory service to the customer. Throughout the year, I have handled business quickly and accurately, and my business volume has been at the forefront of the whole industry. The average monthly business volume is 4,500. For example, in the second quarter, I opened a financial account with a total amount of 1 million yuan and organized more than 80 deposits. Ten thousand yuan. Since XX, I have been the head of business. In the case of a serious shortage of staff in the savings office, I took the initiative to share the concerns of the leaders, regardless of personal gains and losses, long-term abandonment of rest to work overtime, and correctly played the role of the supervisor in the work.
In order to achieve "customer satisfaction first", in addition to ensuring that the pre-class preparation work is done in advance every day, in order to open the door on time, full service, and often sacrifice personal rest time to the unit to handle all kinds of business, and actively market to customers. Our products, such as funds, government bonds, insurance, etc.; and to explain the concise and concise, easy to understand, let customers understand our products in the shortest possible time, accept our products. For high-quality customers, I basically use the "standing service", and do "come with a voice, send a voice." In addition, I also patiently and meticulously explained to the customer personal savings business, personal consumption loans, personal housing loans, personal e-banking and other gold business, praised by customers. Since the beginning of this year, it has been praised by customers for more than 20 times. It has not received a customer complaint and has been repeatedly praised by the unit leader.
In the spirit of work responsibility and customer-oriented service concept, after a year of hard work, study and practice, I won the "Best Supervisor" honor twice in the second quarter of this year in the second quarter of this year, twice in the branch The “Best Accounting Quality” award and the second quarter error ranked third in the city. The achievement of these honors and achievements is inseparable from the training of the branch office, the leadership of the savings office and the concern of the majority of colleagues.
In order to adapt to the new changes, while mastering modern office equipment and business skills, I also pay attention to efforts to improve their own quality to meet the needs of financial modernization. I am self-charging in my spare time and trying to learn computer skills.
Through these years of work, my personal comprehensive quality has been improved and my exercise has become more mature. In the future work, I will continue to adhere to the attitude of the master, conscientiously, work hard, love and dedication, absorb the strengths of others, and have been short-lived. As always, I will give my own contribution to the development of the Institute. .
My job slogan is: "Provide better service to customers and put the quality service work into practice!"
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