Summary of the work of CCB employees in 2019
In XX, I don’t want to go in the blink of an eye, and I have been in JH for almost a year. I have only been working in this comprehensive teller position for only half a year. During this half year, I have experienced a lot of ups and downs and I have met many people. Mentors and friends have also learned a lot of lessons, thanks to the encouragement and support of the hyzh leaders and the care and help of their colleagues. Looking back over the past six months, the work is now reported as follows:
First, the work summary
1. In terms of business level, I have been learning and improving. I still remember the tense feeling of taking over the cash from the library manager on the first day of the cabinet. I still remember the fearful feeling that I was worried about my subpoena every day when I went to the counter. I still remember the kind of sorrow when I encountered a new business. I feel a lot of effort, as a newcomer, in order to overcome all these difficulties. On the one hand, I have diligently trained various skills through my own efforts to improve work efficiency; diligently read various business files and increase business knowledge. On the other hand, I believe that "threesomes must have my teacher". If you encounter a business that you don't understand, please consult other colleagues in time. After the business is finished, we will summarize and digest it. As soon as I get familiar with the business, I insist on every night. Take notes and summarize the business of the day. In the past six months, my average business volume per month was higher than the average business volume of the branch account tellers, and I kept a record of zero errors per month.
2. In terms of thinking, I am constantly making changes. On the one hand, it is the transition from a student to a social person. After all, there is still a big gap between society and schools. With the help and support of hyzh leaders and the help of colleagues, I quickly adapted to this work environment. I also gradually understand that the workplace is a very disciplined and team-oriented work. place. The other is the conversion of the identity of a teller from a customer receiving the service to serving the customer. Customers are free to choose to go to any bank to handle business, but we can't choose customers. Although customers are not always right, customers are our God in service. "There is a voice, a voice, a voice, and a voice" is the most basic requirement for good service. In terms of service quality, I insist on the concept of "being kind to others is to be kind to myself", using the method of empathy, thinking The customer's request, the urgency of the customer's needs, the customer's worry. Since jh's customer level is relatively clear, especially hyzh's paying customers are more and less educated, so in the face of this customer, I will think and practice from their perspective: what kind of method should be used? Make them easier to understand and do business faster and better. In order to better serve the service, I also echoed the call of the line, personally experience the service of his line, and write an experience report to introduce his worthy places to his business.
Second, there are problems in the work During the past six months, although I have made certain progress in all aspects, there are still many shortcomings and shortcomings:
1. The theoretical level is not high enough. Although I always insist on learning every day, the content of learning is not comprehensive and systematic. Most of the time, it only focuses on learning the content related to its own business. The knowledge that has nothing to do with the business is less involved, the learning of many new things and new knowledge is not good enough, and there is still a big gap in using theory to guide practice and promote work. When you are tired of work, sometimes you relax your requirements and standards, and be content with the past and the same.
2. The overall awareness is not strong enough. Sometimes the work only starts from the business of the company or the business of the department. It does not understand the major decisions made by the branches and even the provincial banks and the head office on the overall development of the entire bank. Although the work is completed according to the requirements of the leaders, the heart will still There are some other ideas.
Third, the work plan next year is an important year for jh to expand market share and gradually realize the strategy of “two-line and one line”. In 2019, I will work hard, work diligently, and do a good job in every job. Every detail, strive to improve your professional skills and execution, and grow and progress as soon as possible. Among them, the following points are the places where my focus will be improved next year:
1. Grasp all opportunities to improve professional ability and strengthen the summary work of ordinary knowledge;
2, work should pay attention to timeliness, focus on results, all work unites the completion of the goal;
3. To improve the initiative of working and learning new knowledge, especially about the study of public knowledge, and strive to improve the efficiency and quality of their work;
4. To improve the overall situation, the ideological problem should not only proceed from its own business, but also stand at the height of the entire department or even the entire bank.
In fact, as a new employee, all places need to learn. Next year, I will insist on listening more, seeing more, thinking more, doing more, and communicating more. I will learn from each employee the excellent work habits and rich professionalism. Skills, continuous improvement with the actual work.
XX is about to pass, I will take my half-year experience and experience into 2012, carry forward the advantages, correct the shortcomings little by little, and strive to do my part and contribute my strength to jh.
First, the work summary
1. In terms of business level, I have been learning and improving. I still remember the tense feeling of taking over the cash from the library manager on the first day of the cabinet. I still remember the fearful feeling that I was worried about my subpoena every day when I went to the counter. I still remember the kind of sorrow when I encountered a new business. I feel a lot of effort, as a newcomer, in order to overcome all these difficulties. On the one hand, I have diligently trained various skills through my own efforts to improve work efficiency; diligently read various business files and increase business knowledge. On the other hand, I believe that "threesomes must have my teacher". If you encounter a business that you don't understand, please consult other colleagues in time. After the business is finished, we will summarize and digest it. As soon as I get familiar with the business, I insist on every night. Take notes and summarize the business of the day. In the past six months, my average business volume per month was higher than the average business volume of the branch account tellers, and I kept a record of zero errors per month.
2. In terms of thinking, I am constantly making changes. On the one hand, it is the transition from a student to a social person. After all, there is still a big gap between society and schools. With the help and support of hyzh leaders and the help of colleagues, I quickly adapted to this work environment. I also gradually understand that the workplace is a very disciplined and team-oriented work. place. The other is the conversion of the identity of a teller from a customer receiving the service to serving the customer. Customers are free to choose to go to any bank to handle business, but we can't choose customers. Although customers are not always right, customers are our God in service. "There is a voice, a voice, a voice, and a voice" is the most basic requirement for good service. In terms of service quality, I insist on the concept of "being kind to others is to be kind to myself", using the method of empathy, thinking The customer's request, the urgency of the customer's needs, the customer's worry. Since jh's customer level is relatively clear, especially hyzh's paying customers are more and less educated, so in the face of this customer, I will think and practice from their perspective: what kind of method should be used? Make them easier to understand and do business faster and better. In order to better serve the service, I also echoed the call of the line, personally experience the service of his line, and write an experience report to introduce his worthy places to his business.
Second, there are problems in the work During the past six months, although I have made certain progress in all aspects, there are still many shortcomings and shortcomings:
1. The theoretical level is not high enough. Although I always insist on learning every day, the content of learning is not comprehensive and systematic. Most of the time, it only focuses on learning the content related to its own business. The knowledge that has nothing to do with the business is less involved, the learning of many new things and new knowledge is not good enough, and there is still a big gap in using theory to guide practice and promote work. When you are tired of work, sometimes you relax your requirements and standards, and be content with the past and the same.
2. The overall awareness is not strong enough. Sometimes the work only starts from the business of the company or the business of the department. It does not understand the major decisions made by the branches and even the provincial banks and the head office on the overall development of the entire bank. Although the work is completed according to the requirements of the leaders, the heart will still There are some other ideas.
Third, the work plan next year is an important year for jh to expand market share and gradually realize the strategy of “two-line and one line”. In 2019, I will work hard, work diligently, and do a good job in every job. Every detail, strive to improve your professional skills and execution, and grow and progress as soon as possible. Among them, the following points are the places where my focus will be improved next year:
1. Grasp all opportunities to improve professional ability and strengthen the summary work of ordinary knowledge;
2, work should pay attention to timeliness, focus on results, all work unites the completion of the goal;
3. To improve the initiative of working and learning new knowledge, especially about the study of public knowledge, and strive to improve the efficiency and quality of their work;
4. To improve the overall situation, the ideological problem should not only proceed from its own business, but also stand at the height of the entire department or even the entire bank.
In fact, as a new employee, all places need to learn. Next year, I will insist on listening more, seeing more, thinking more, doing more, and communicating more. I will learn from each employee the excellent work habits and rich professionalism. Skills, continuous improvement with the actual work.
XX is about to pass, I will take my half-year experience and experience into 2012, carry forward the advantages, correct the shortcomings little by little, and strive to do my part and contribute my strength to jh.
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