Summary of the personal work of bank tellers in 2019
Time flies, I have already gone through five spring and autumn with the ** bank. When I was a newcomer to the society, I was in the eyes of the bank with full of enthusiasm and good enthusiasm. Since I entered the business, I have been working in the first-line counter. In the atmosphere of the bank's management philosophy of “exciting and forging ahead”, with the help of leaders and colleagues, I have always strictly required myself to study professional knowledge. Improve professional skills, improve business quality, work diligently in different jobs, experience is increasingly rich, more and more confident to provide satisfactory services to customers, and gradually grow into the backbone of the new district branch business. In the past five years, in the big family of the ** bank, I have gone from ignorance to maturity, on the road of my choice, diligent self-discipline, love the post as home, the pace will be more firm and more confident.
First, diligent study, hard work, dedication
At the beginning of entering the bank, I was placed in a savings and cashier position. I often hear people say: "Saving cashiers is a boring and boring post, and there are things that are too busy." I was scared when I first came into contact, but the character of not admitting decided that I would not admit defeat, and that it was five years in this position.
At that time, I can say that it was from scratch, the business was unfamiliar, the skills were weak, and I often encountered difficulties in handling the business. The strong frustration made me feel "comfortable" with myself in my heart, and I have to do the most. it is good. I will actively and conscientiously learn new business and new knowledge on weekdays. I will ask the leaders and colleagues for advice when I don’t understand. I know that to provide quality services to our clients, we must have a solid financial expertise and basic skills. As the saying goes, "The industry is good at diligence and absurd." To this end, I have set myself a "four points", that is: get up early, sleep a little late, take a little rest at noon, usually play less. After the shift, I was accompanied by a subpoena, keyboard, and banknote paper. Every day, every day, like a sponge, it is necessary to learn business and practice basic skills. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the experts in the bank to ask for tips and experience, and correct their own irregular actions. Practiced over and over again, although it is already very tired after a day of work, but with the love of ** banking work and the steadfastness of never giving up, often practice late into the night. When I got a call from my mother, I always said that I had a good time to let her take care of herself. In fact, I only know how much I feel. In order to adapt to the requirements of the job as soon as possible, I only went home once a year to reunite with my family. At other times, I used to study and work constantly. The hard work pays off. After long hours of hard work, my overall skills have been greatly improved.
I always have a full working enthusiasm and a good working attitude in the daily service. **Bank is a young bank, and every customer is hardworking and hardworking. This not only requires us to have skilled business skills, but also requires us to provide them with fast and quality services according to the different psychology and needs of each customer. In my daily work, I have spurred myself with the service concept of “Building a Brand by Bit by Bit”, starting with every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious look, saying that his card and ID card were stolen and asked to report the loss. In accordance with the regulations, it is necessary to provide a valid certificate, but the customer who is in focus, I will comfort the customer and let him not worry; when restarting, I will check according to the ID number provided by the customer, find out his card number, and assist the customer. Hang through our 95577 customer service phone to avoid possible losses. Such small things happen often around us. Although they are trivial things, these small things reflect the quality of employees and the culture of the company. My post is a small window. It is the link between the bank and the customer. My words and deeds represent the image of the bank. For this reason, I often remind myself to insist on doing "three-tone service" and "standing." "Service" and "smile service", patiently and meticulously answer customer's questions, face the rudeness of individual customers, cleverly respond, and not hurt the gas; and praise the customers, be modest and cautious, guard against arrogance. Never say “no” to customers, and try to meet their business needs without violating the principles. I always adhere to the "customer first" thinking, to treat the customer's affairs as their own affairs, to change the thinking of the problem, to rush the customer's urgency, to think what the customer thinks. Different ways of working for different customers, and strive to provide customers with the highest quality and satisfactory service. After continuous hard work and continuous training in the actual work, I have now mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that whether it is saving or accounting is challenging. The important thing is how to do it well and do it better.
With the development of the business, the business volume of the new district branch has been increasing, the number of business has increased, and the business volume of the savings window has risen sharply. In order to work overtime, I am actively involved. When the festival is reunited with relatives, this time I am still busy working, always feel that it is difficult for parents in the distance to take care of them. But when you look at the customer's satisfaction, you will feel comforted in your heart; everyone's happiness is worth the happiness of everyone. As the business increases, the efficiency must be improved. This forces me to constantly remind myself that I must be serious and serious in my work, be cautious and cautious, and strictly follow the rules and regulations established in the line to handle various businesses. Make the savings work fine, good, and refined.
Second, unity and cooperation for common progress
Bank work requires collective solidarity and cooperation. The strength of one person is always limited. As an old employee, I am not only satisfied with doing the work in my own hands, but also paying attention to the role of communication, help, and taking the initiative, actively, enthusiastically and patiently helping new colleagues to adapt to the new environment and adapt to new positions. Adapt to new work, make them more familiar with related business and better master business skills. Combined with my own experience as a newcomer, I pay attention to guiding them from the account, rather than teaching them how to make simple menu operations. In my usual work, I also told my work and study experience without reservation. I think that such a teaching method is not necessarily the best, but it will definitely let them learn the essence of business knowledge points, learn to integrate and make inferences. The new district branch had four new colleagues joining last year. Although they have certain financial expertise, they still lack the skills to operate the cabinet. In order to enable them to get on the job as soon as possible, I am patiently trained in the operation of the charter, and especially in strict accordance with the rules and regulations, business processes, people go to the chapter, drawer lock, computer exit screen, etc., develop a good Work habits. For their weak link - skills, also tell them their usual practice, for their reference. Through a two-way effort for a period of time, they have been able to perform single-person operations. To lay a solid foundation for the new district branch to carry out better work. Only when the overall quality is improved, the accounting business level of the branch can reach a higher level. Everyone works together to work happily in the warm family of the new district.
The number of new recruits in the bank is gradually increasing. While helping them, I also see their advantages. I always feel that I feel a sense of crisis. I often tell myself that I can’t satisfy the status quo. I want to be flat, but I can’t live in mediocrity, and I have to be honest and down-to-earth. When the work in your hands is completed, you must constantly absorb new knowledge to meet the challenges of the future. The times are constantly evolving, and the competition for banking work is becoming increasingly fierce. **The bank is also constantly developing new business. From the issuance of new funds to the listing of the first titanium credit card in China, watching the banks continue to innovate, I deeply understand that as a qualified front desk teller should have higher The level of business, only constantly enhance their comprehensive quality, and constantly expand their knowledge to work better. Therefore, in addition to the intense work, I also actively participated in various studies, and obtained the "Accounting Employee Qualification Certificate", "Anti-Counterfeiting Money Qualification Certificate", the Head Office "Accounting Business Qualification Certificate", "Saving Business Qualification Certificate", "Career Business Qualification Certificate" and "Bank Card Business Qualification Certificate". Use your spare time to apply for the accounting undergraduate and economist qualification examinations, and lay a solid foundation for achieving greater results in future work.
Third, the business is comprehensively oriented
In today's increasingly fierce market competition, with a warm service attitude and skilled business capabilities, we must constantly improve ourselves to better provide efficient and efficient services to our customers. The various training and skill assessments held by the branches provide a strong guarantee for me to improve my business skills as soon as possible. I have been actively participating in various types of training, insisting on listening carefully, combining the rules and regulations of the usual study, laws and regulations, and striving to improve my business theory. In the first quarter and second quarter of the accounting staff assessment and ranking, the overall scores have remained at one or two. In XX, our branch has done a good job in accordance with the promotion schedule of the iso9001 quality management system. While ensuring the smooth running of our daily business, we started to get rid of the greed, and put the whole body and mind into the work of the standard, working overtime, no regrets. From the development of the self-inspection plan to the specific implementation, from the total score check to the establishment of various registration books, from the re-examination of all subpoenas to the reorganization of the information of the households... We have proposed ways to improve the existing problems and Implementation. Facts have proved that the hard work of sweat has not been in vain. Our new district branch, as the first batch of auditing units of Suzhou Branch, successfully passed internal and external audits.
This year, due to the needs of my work, I was assigned to the Accounting General Post to start learning new business knowledge and preparing for the next step of implementing a comprehensive teller. Years of banking experience have made me feel comfortable with new challenges. I humbly consulted other accounting counters and carefully studied accounting procedures. In a relatively short period of time, the role transition from the savings teller to the accounting teller was successfully completed. Due to the large amount of notes exchanged in the new district, there are more than 100 bills per exchange. In order to ensure the quality of exchanges and reduce the refund, at the same time as the system bills are entered, I also insist on reviewing the bill elements, insisting on checking the cheques, entering the bills, and achieving three-phase characters with the data in the system to overcome the impact of time constraints. Try to reduce unnecessary refunds.
Today, with the increasingly serious situation of anti-money laundering work, I pay great attention to the flow of every large amount of money. Every day, the business involving large amounts of funds is registered one by one, analyzing the frequency and authenticity of the funds, and reporting them according to regulations. The People's Bank of China guarantees the safety of client funds and guards against bank capital risks. After several months of study, I have realized that the bank is a high-risk industry. As the most basic work of the bank, accounting work must be carried out in strict accordance with the operating procedures, careful and meticulous, and solid investment, step by step.
In the five years since entering the **, the bustling Suzhou City has become no stranger. Whenever you return from the bank, with the warmth of the line, you don’t feel so lonely. Here I am fully pursuing my ideals. I study every bit of knowledge with my heart, understand my every job with my heart, and treat my work with sincerity and enthusiasm. In the big family of the ** bank, my achievements today are closely related to the collective. I am glad that I can enter such a united and cooperative work. It is such a group that gives me the opportunity to learn and improve. I also Cherish this opportunity. In the future work, I will win customers and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of innovation and innovation is the road to development". With the spirit of “dedication, love, pragmatism and dedication” as the driving force, we will continue to make progress, work hard, and grow together with the Bank to create a better tomorrow.
First, diligent study, hard work, dedication
At the beginning of entering the bank, I was placed in a savings and cashier position. I often hear people say: "Saving cashiers is a boring and boring post, and there are things that are too busy." I was scared when I first came into contact, but the character of not admitting decided that I would not admit defeat, and that it was five years in this position.
At that time, I can say that it was from scratch, the business was unfamiliar, the skills were weak, and I often encountered difficulties in handling the business. The strong frustration made me feel "comfortable" with myself in my heart, and I have to do the most. it is good. I will actively and conscientiously learn new business and new knowledge on weekdays. I will ask the leaders and colleagues for advice when I don’t understand. I know that to provide quality services to our clients, we must have a solid financial expertise and basic skills. As the saying goes, "The industry is good at diligence and absurd." To this end, I have set myself a "four points", that is: get up early, sleep a little late, take a little rest at noon, usually play less. After the shift, I was accompanied by a subpoena, keyboard, and banknote paper. Every day, every day, like a sponge, it is necessary to learn business and practice basic skills. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the experts in the bank to ask for tips and experience, and correct their own irregular actions. Practiced over and over again, although it is already very tired after a day of work, but with the love of ** banking work and the steadfastness of never giving up, often practice late into the night. When I got a call from my mother, I always said that I had a good time to let her take care of herself. In fact, I only know how much I feel. In order to adapt to the requirements of the job as soon as possible, I only went home once a year to reunite with my family. At other times, I used to study and work constantly. The hard work pays off. After long hours of hard work, my overall skills have been greatly improved.
I always have a full working enthusiasm and a good working attitude in the daily service. **Bank is a young bank, and every customer is hardworking and hardworking. This not only requires us to have skilled business skills, but also requires us to provide them with fast and quality services according to the different psychology and needs of each customer. In my daily work, I have spurred myself with the service concept of “Building a Brand by Bit by Bit”, starting with every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious look, saying that his card and ID card were stolen and asked to report the loss. In accordance with the regulations, it is necessary to provide a valid certificate, but the customer who is in focus, I will comfort the customer and let him not worry; when restarting, I will check according to the ID number provided by the customer, find out his card number, and assist the customer. Hang through our 95577 customer service phone to avoid possible losses. Such small things happen often around us. Although they are trivial things, these small things reflect the quality of employees and the culture of the company. My post is a small window. It is the link between the bank and the customer. My words and deeds represent the image of the bank. For this reason, I often remind myself to insist on doing "three-tone service" and "standing." "Service" and "smile service", patiently and meticulously answer customer's questions, face the rudeness of individual customers, cleverly respond, and not hurt the gas; and praise the customers, be modest and cautious, guard against arrogance. Never say “no” to customers, and try to meet their business needs without violating the principles. I always adhere to the "customer first" thinking, to treat the customer's affairs as their own affairs, to change the thinking of the problem, to rush the customer's urgency, to think what the customer thinks. Different ways of working for different customers, and strive to provide customers with the highest quality and satisfactory service. After continuous hard work and continuous training in the actual work, I have now mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that whether it is saving or accounting is challenging. The important thing is how to do it well and do it better.
With the development of the business, the business volume of the new district branch has been increasing, the number of business has increased, and the business volume of the savings window has risen sharply. In order to work overtime, I am actively involved. When the festival is reunited with relatives, this time I am still busy working, always feel that it is difficult for parents in the distance to take care of them. But when you look at the customer's satisfaction, you will feel comforted in your heart; everyone's happiness is worth the happiness of everyone. As the business increases, the efficiency must be improved. This forces me to constantly remind myself that I must be serious and serious in my work, be cautious and cautious, and strictly follow the rules and regulations established in the line to handle various businesses. Make the savings work fine, good, and refined.
Second, unity and cooperation for common progress
Bank work requires collective solidarity and cooperation. The strength of one person is always limited. As an old employee, I am not only satisfied with doing the work in my own hands, but also paying attention to the role of communication, help, and taking the initiative, actively, enthusiastically and patiently helping new colleagues to adapt to the new environment and adapt to new positions. Adapt to new work, make them more familiar with related business and better master business skills. Combined with my own experience as a newcomer, I pay attention to guiding them from the account, rather than teaching them how to make simple menu operations. In my usual work, I also told my work and study experience without reservation. I think that such a teaching method is not necessarily the best, but it will definitely let them learn the essence of business knowledge points, learn to integrate and make inferences. The new district branch had four new colleagues joining last year. Although they have certain financial expertise, they still lack the skills to operate the cabinet. In order to enable them to get on the job as soon as possible, I am patiently trained in the operation of the charter, and especially in strict accordance with the rules and regulations, business processes, people go to the chapter, drawer lock, computer exit screen, etc., develop a good Work habits. For their weak link - skills, also tell them their usual practice, for their reference. Through a two-way effort for a period of time, they have been able to perform single-person operations. To lay a solid foundation for the new district branch to carry out better work. Only when the overall quality is improved, the accounting business level of the branch can reach a higher level. Everyone works together to work happily in the warm family of the new district.
The number of new recruits in the bank is gradually increasing. While helping them, I also see their advantages. I always feel that I feel a sense of crisis. I often tell myself that I can’t satisfy the status quo. I want to be flat, but I can’t live in mediocrity, and I have to be honest and down-to-earth. When the work in your hands is completed, you must constantly absorb new knowledge to meet the challenges of the future. The times are constantly evolving, and the competition for banking work is becoming increasingly fierce. **The bank is also constantly developing new business. From the issuance of new funds to the listing of the first titanium credit card in China, watching the banks continue to innovate, I deeply understand that as a qualified front desk teller should have higher The level of business, only constantly enhance their comprehensive quality, and constantly expand their knowledge to work better. Therefore, in addition to the intense work, I also actively participated in various studies, and obtained the "Accounting Employee Qualification Certificate", "Anti-Counterfeiting Money Qualification Certificate", the Head Office "Accounting Business Qualification Certificate", "Saving Business Qualification Certificate", "Career Business Qualification Certificate" and "Bank Card Business Qualification Certificate". Use your spare time to apply for the accounting undergraduate and economist qualification examinations, and lay a solid foundation for achieving greater results in future work.
Third, the business is comprehensively oriented
In today's increasingly fierce market competition, with a warm service attitude and skilled business capabilities, we must constantly improve ourselves to better provide efficient and efficient services to our customers. The various training and skill assessments held by the branches provide a strong guarantee for me to improve my business skills as soon as possible. I have been actively participating in various types of training, insisting on listening carefully, combining the rules and regulations of the usual study, laws and regulations, and striving to improve my business theory. In the first quarter and second quarter of the accounting staff assessment and ranking, the overall scores have remained at one or two. In XX, our branch has done a good job in accordance with the promotion schedule of the iso9001 quality management system. While ensuring the smooth running of our daily business, we started to get rid of the greed, and put the whole body and mind into the work of the standard, working overtime, no regrets. From the development of the self-inspection plan to the specific implementation, from the total score check to the establishment of various registration books, from the re-examination of all subpoenas to the reorganization of the information of the households... We have proposed ways to improve the existing problems and Implementation. Facts have proved that the hard work of sweat has not been in vain. Our new district branch, as the first batch of auditing units of Suzhou Branch, successfully passed internal and external audits.
This year, due to the needs of my work, I was assigned to the Accounting General Post to start learning new business knowledge and preparing for the next step of implementing a comprehensive teller. Years of banking experience have made me feel comfortable with new challenges. I humbly consulted other accounting counters and carefully studied accounting procedures. In a relatively short period of time, the role transition from the savings teller to the accounting teller was successfully completed. Due to the large amount of notes exchanged in the new district, there are more than 100 bills per exchange. In order to ensure the quality of exchanges and reduce the refund, at the same time as the system bills are entered, I also insist on reviewing the bill elements, insisting on checking the cheques, entering the bills, and achieving three-phase characters with the data in the system to overcome the impact of time constraints. Try to reduce unnecessary refunds.
Today, with the increasingly serious situation of anti-money laundering work, I pay great attention to the flow of every large amount of money. Every day, the business involving large amounts of funds is registered one by one, analyzing the frequency and authenticity of the funds, and reporting them according to regulations. The People's Bank of China guarantees the safety of client funds and guards against bank capital risks. After several months of study, I have realized that the bank is a high-risk industry. As the most basic work of the bank, accounting work must be carried out in strict accordance with the operating procedures, careful and meticulous, and solid investment, step by step.
In the five years since entering the **, the bustling Suzhou City has become no stranger. Whenever you return from the bank, with the warmth of the line, you don’t feel so lonely. Here I am fully pursuing my ideals. I study every bit of knowledge with my heart, understand my every job with my heart, and treat my work with sincerity and enthusiasm. In the big family of the ** bank, my achievements today are closely related to the collective. I am glad that I can enter such a united and cooperative work. It is such a group that gives me the opportunity to learn and improve. I also Cherish this opportunity. In the future work, I will win customers and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of innovation and innovation is the road to development". With the spirit of “dedication, love, pragmatism and dedication” as the driving force, we will continue to make progress, work hard, and grow together with the Bank to create a better tomorrow.
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