Highway year-end summary

In the past year, in the spirit of pragmatism, pioneering, enterprising and innovation, with the care and support of leaders and colleagues, I have insisted on learning and perfecting myself. I strictly demand myself in all aspects, dedication, honesty and honesty. Work hard and strive for success. Completed various tasks well. The current thinking and work situation in the past year is reported as follows:

First, in the ideological and political aspect, efforts should be made to improve the theoretical cultivation, earnestly study the important ideas of "xxxx", the spirit of the Fourth Plenary Session of the xx and xx sessions, and consciously use the theory to guide the work. Support the leadership of the party, obey the law, and be honest and self-disciplined.

Second, in terms of learning, be a learning employee. In the past year, I have not only learned political theory, but also learned the levy business knowledge and related laws and regulations. Learn from advanced characters, learn from good people around you, and improve your ability to solve practical problems.

Thirdly, in terms of service attitude, I know that the image of the toll collector represents the image of the entire Shanghai-Hangzhou-Ningbo, so every time I dress up neatly according to the requirements, I always pay attention to my service attitude, use polite language, charge The work is in the window industry. The drivers who come into contact are all kinds of different kinds of products. Of course, there are many drivers who understand and support our work. Some drivers are resentful, full of complaints, strange words, and even more embarrassing. In the face of these exporters who are not inferior to the drivers, I resisted, did not lose my temper, but explained them in a polite language, and resolved them with a kind smile, so that they could understand our work and cooperate with our work to pay the fees smoothly. During the period of work, there has never been a quarrel.

Fourth, in terms of charging work, I will study and practice hard in the charging work. If I don't understand, I will be able to master the operating procedures. Now with the arrival of the peak season, the number of passing vehicles has gradually increased, especially during the holidays. In this case, in addition to efforts to improve efficiency, I also ensure that every vehicle carefully checks the vehicle model, carefully votes and carefully checks. Tickets, careful banknotes, careful arrogance, meticulously done, and in order to do a good job, I always pay attention to the squad leader, check and cooperate, timely report in case of problems, timely correction, timely resolution, timely resolution, effective reduction The error rate, as time goes on, the number of jobs has increased, the efficiency of work has been greatly improved, and the business has become more skilled.

Fifth, in daily life, everyone in the team called me "Boss". As a big brother, I always care about my younger siblings. In front of them, both at work and in life, I am Strictly demand yourself, do more work and less care, set an example, and be enthusiastic to help comrades. For example, in order to have a clean and tidy working environment, I don't care about fatigue and drowsiness every time I clean up, take the lead to do it, and carefully clean up.

I know that no matter which aspect I am apart from the leadership requirements, there is a big gap. In the future, I will continue to follow the leadership arrangements, actively cooperate with the squad leader, and improve my business level and business ability through continuous learning to improve my own quality. Be a good toll collector with a leadership, a satisfied driver, and a dedication to work.

Xx years of highway work summary xx years is the first year of the company's establishment. In just two months, with the care and support of the head office and chairman Wang, Shangyu Company has completed planning, organization and development. On the right track, the toll income yuan was completed, and the collection target was basically achieved. The following reports on each specific work:
I. Completed work and establishment work: At present, the company has completed the relocation of office buildings and the configuration of basic office supplies. All the staff are on duty, and the daily work of the toll station, monitoring center and company has been carried out in an orderly manner.
1. Ensure that office supplies are complete. In order to ensure the fees and the office facilities of the organization are fully and timely in place, the leaders of the company team led the middle-level personnel to study and research for many times. Through on-the-spot inspection and consultation, combined with the actual situation of our company, formulate the purchase plan, list the budget, and compare the prices repeatedly. , quality, faster configuration of basic office supplies, effectively ensuring the smooth development of work.
2. Relocation of office facilities. Due to work needs, the company's office was moved from the Transportation Bureau to the comprehensive building of the monitoring center. Before the relocation, the company made a detailed plan to register the company's fixed assets and monitor the entire process during the relocation, effectively ensuring the company's property safety.
3. Staff deployment. We conducted a thorough analysis of the company's personnel, and then arranged the most suitable positions for each of them according to the age, knowledge structure, physical conditions and other factors of each comrade, so that people can do their best.
Self-construction: Internal quality, external tree image In order to meet the needs of the operation of Shangyu Expressway, improve the quality of employees, establish a good image of Shangyu Expressway, and organize a fruitful self-construction work.
1. Military training. We participated in the military training of provincial high-level organizations. In the military training, the comrades embraced the idea of ​​"blood-sucking without tears, falling from the skin and not falling out of the team". They were listed in the ranks, standing in the military position, taking the right steps, training hard, not hurting the fire line, strengthening the body and cultivating the team spirit. He also participated in the military parade organized by Gaofa Company of the province and was unanimously praised by the instructors and leaders of the provincial high-tech company.
2. Business training. In order to consolidate business knowledge, comrades are scattered to the various toll stations of the company, learning and practicing. They took the business staff as a teacher, seriously studied, humbly consulted, practiced by themselves, and quickly mastered the basic skills of operation management such as ticket management, vehicle identification, and accident handling, laying a good foundation for the next step.
3. Revolutionary traditional education. Under the leadership of the company's leaders, all the staff visited the exhibition of Comrade Jiao Yulu's deeds. They watched Jiao Shuji lead the people of Lankao in the extremely harsh conditions and struggled hard. The hearts of the comrades were strongly earthquake-stricken. They all said that they must learn well Jiao Yulu The spirit is based on the position, taking root in the post and doing a good job.
4. Conduct a large-scale discussion activity on “Who do I work for?”, and carry out submissions, speeches, and labor competition methods to change the concept of work. First of all, in the work, "I want to work" is "I want to work", to stimulate the enthusiasm of the employees, to establish a full participation mechanism and improve the incentive mechanism as a means to mobilize the enthusiasm of the employees to participate in the labor competition, to provide operational management for the company. Strong power. Secondly, organize labor competitions to focus on improving efficiency, focus on improving efficiency, and benefit from management; to improve service quality as the foothold, to benefit from service; to develop only human beings, to benefit from science and technology With the theme of safe production, it is necessary to benefit from safety, thus highlighting the effectiveness of labor competition.
Collection work: Around the establishment of the central point company in accordance with the annual deployment and requirements, with the purpose of quality service, with the purpose of economic benefits, highlighting the "two key points" - team building, standardized management, and achieved remarkable results. As of December, the passing vehicle fee is realized.
1. Scientific decomposition, increase income and promote income, and ensure the successful completion of the target task. In order to ensure the smooth completion of the annual collection task, the company has signed a target responsibility letter with each toll station. At the same time, the xx annual company's toll plan tasks and target tasks were scientifically decomposed, and each toll station was required to be decomposed according to the annual task and quarterly indicators, and refined to the month, reaching the monthly insurance season and the quarter. Year of preservation. Formed a heavy burden, everyone picks, there are indicators on the shoulders of everyone.
2, strict rules and regulations, control downgrade standards, plugging and promoting. In order to reduce the rate of leakage and achieve the goal of increasing revenue, the downshift standard has been strictly controlled. The downshift must be reviewed by the stationmaster. On December 13th, led by company manager Wu Yaguang, the working group consisting of inspection, collection and monitoring conducted a comprehensive inspection of the toll collection and collection and standardization management of the toll station. By examining the evaluation and analysis of the problem, the levying behavior was further standardized, and the leakage was promoted.
3. Carry out work style rectification, strengthen standard management, and improve service levels. In order to further do a good job in civilized collection and quality service, establish a good social image of the expressway, and ensure the smooth completion of all the objectives and tasks of the collection, the company has carried out the "learning standards" and "examination management methods" Activities, creating civilization. Through extensive publicity and launching, it has enhanced the awareness of quality service, and consciously made "five hearts," "three voices," and "eight likes" in the work. "Five hearts": that is, the civilized language should be enthusiastic, the billing should be careful, the answer should be patient, the service should be sincere, and the opinions should be open-minded. "Three Voices": There is a voice, a voice, and a voice. "Eight like": that is, the attitude of the big car is the same, busy and not busy, the leadership is not in the same, the same day and night, check and not check a sample, the attitude of the staff is good and bad Like, I feel good and bad, and I am praised and wronged. Adopt flexible and diverse forms, carry out employee education, and improve the "two" quality.