Summary of work > Summary of year-end work

Year-end summary of the Monitoring Center of the Highway Administration Office in 2019 and the main work plan for 2019

In XX, under the direct leadership of the Management Office, the Monitoring Center conscientiously implemented the spirit of the superior instructions and closely focused on the management office to further standardize internal management, strengthen communication at various toll stations, and focus on business development and service concept. Concentric and up-to-date, work hard to improve and improve, carry out various tasks in a prudent, pragmatic and creative manner, and consolidate the good image of the Windows unit. In the past year, the monitoring center has maintained more than 370 maintenance charges, monitoring and communication equipment for various toll stations, and the maintenance rate has reached 98%. The total amount of funds for monitoring, charging and communication equipment accessories has been applied to the Communications Department for millions of yuan; There were 37 complaints from the main business owners, 7 incidents of media media exposure, 45 remote video forensics, and 99% of the processing feedback. The public is called by the mayor, the petitions sent by the same department, and 20 letters from the public. The transfer rate was 100%, and the feedback rate of the higher-level departments was up to 100% in a timely manner; 76 batches of delegations from all levels of leaders and highway peers were received, and the tasks for the whole year were well completed.
First, the main achievements, proactively guide the monitoring and charging work of various toll stations to further strengthen the monitoring and management efforts, establish emergency command, rapid coordination, station two-level management and administrative law enforcement departments, timely resolution of social concerns of highway hot spots The problem of the highway command and dispatch system, according to the spirit of the leadership of the management office, after a year of research and practice, the Center promoted the establishment of toll stations monitoring and assessment work to achieve substantial progress. The notification and monitoring information work inspection scoring standard part of the “Measures for the Tasks of the Laiwu Management Office of the National Highway No. 205 Expressway” drafted by our center was issued, which provided guidance for the assessment of the monitoring rooms of the toll stations. The theoretical examinations were conducted uniformly for the entire monitoring personnel, and the test results were notified. Regular inspections were conducted on the toll stations. From the inspection results, each station designated the stationmaster to be responsible for the division of labor, and closely relied on the business department to make the monitoring work develop healthily. Among them, Laiwudong and Miaoshan have basically met the requirements of the monitoring and management standards of the Shandong Provincial Communications Department. Other stations have their own shortcomings such as self-maintenance of hardware and software and equipment operation. The 24-hour duty system of some toll stations has not been effectively implemented. There are sleeping posts and empty posts in individual stations.
Multi-pronged approach, pay close attention to business development to make the overall level of the monitoring center business work to a new level, comprehensively improve the efficiency and quality of work, and further optimize the window image. This year, our center has brainstormed and adopted in business work. A series of effective measures have achieved good results.
1. Strengthen training and improve the quality of personnel. In order to comprehensively improve the professional quality of the monitoring personnel, and further improve the good image of business precision, quick response and good service, this year, our center passed the examination, “please come in, go out”, etc., combined with the functions of the unit, post needs and personal reality. In the case, the organization monitors personnel to participate in the classification training, and regularly organizes all the monitoring personnel to conduct relevant business training and business assessment, and has received good results. Specific measures include: First, quarterly, the unit itself issues questions, in the form of business knowledge examinations, "Highway Law", "Toll Road Management Regulations", "Civilized Toll Station Standards", "Shandong Provincial Communications Department Expressway Toll Station The monitoring and management measures and other laws and regulations, as well as the functions of the highway department and the scope of comprehensive law enforcement, have comprehensively assessed the monitoring personnel, passed the examinations, mobilized the enthusiasm for learning, and ensured that the monitoring personnel are proficient in relevant content. Second, invited Shandong Zhongchuang Relevant experts from the company, Luguang Company and other units came to the center to give lectures, systematically teach the functions and regulations of the highway, comprehensive monitoring and computer operation, and answer the difficult problems encountered in the work for the monitoring personnel; third, for further Improve the monitoring personnel's familiarity with the internal structure and operation principle of the video monitoring and dispatching system of the monitoring center, and carry out all-person training for the daily maintenance of the equipment. In addition, in the past year, our center has also arranged monitoring personnel and management personnel to participate in the province's highway monitoring and electromechanical system training, charging system training, comprehensive management training, etc., and required to have a record of each training, have a heartfelt experience, have actual effect. Most of the training forms that our center participated in were combined with lectures and discussions, with strong interaction, warm atmosphere and good results.
2. Strengthen information analysis and summary work. In order to further improve the quality of information management and better serve the leadership decision-making, our center has formulated the “Monthly Review of Monitoring Work” this year. The "Overview" systematically analyzed the monitoring information work of each quarter from the aspects of "reporting faults", "processing feedback", and "opinions and suggestions". "Monitoring Work Quarterly Review" is a new highlight of our center's monitoring information work this year, and has been well received by the management department leaders.
We will pay close attention to institutionalization and continuously improve the overall work level. This year, on the basis of last year, our center further improved the internal management system, standardized the responsibility with the system, and strengthened the Highway Law, the Toll Road Management Regulations, and the Civilization Charge. Station Standards, "Shandong Provincial Communications Department Highway Toll Station Monitoring and Management Measures" and other rules and regulations, and a relatively complete system.
Second, the current problems This year, our center has achieved certain results under the correct leadership of the Party branch of the management department and the joint efforts of all personnel, but with the high standards, the requirements for the development of various tasks and the leadership of the department are still certain. There are still some problems with the gap:
The quality of fault maintenance and repair needs to be further improved. This year, our center continued to strengthen on-site maintenance, and the completion rate of fault maintenance and repair of each toll station reached 98%, which was 10% higher than last year.
Insufficient communication with relevant business departments and units. The relevant business counterparts such as Shandong Zhongchuang Company and Luguang Company have not established a long-term effective business communication platform, and the communication and coordination in the work has not been done enough; the business guidance function of the monitoring stations of each toll station has not been fully exerted, mutual Communication between them has yet to be further strengthened, and the initiative is still relatively lacking.
III. Working Opinions in 2010 Based on the work practice in the past year, next year we will further strengthen the construction of the monitoring center according to the requirements of the department leaders, with strong internal quality and external image. Guided by the "xxxx" road industry's concept of honor and disgrace, with science and technology as the means, the interests of the tollers as the core, earnestly serve the toll collectors, strengthen the station monitoring room and lane monitoring, vigorously carry out the "big complaints" system work, strengthen comprehensive coordination and inspection Supervise the functions, improve the service level, make new contributions to the realization of the fundamental improvement of the order of our department, and strive to create a national civilized unit.
The main work of XX years is:
Strengthen on-site inspection and office, and promote the transformation of maintenance and repair work from reply type to implementation type. In order to meet the requirements of “high standard maintenance and high quality reply” for reporting faults, on-site maintenance guidance is carried out in the form of regular inspection and inspection, especially on the spot to solve difficult problems.
Implement a maintenance return visit system and better serve the grassroots. Further standardize the maintenance program, so that "the faulty phone must be connected, there must be a result, and the fruit must be answered" to better establish a good image of the maintenance staff of the monitoring center. The return visit can be directly called by the monitoring room on duty or on duty by the telephone, and the special person will be carried out regularly.
Strengthen the communication between the office and the station and give full play to the guiding role of the business. Through the activities of business training and business learning of the station and station monitoring personnel, the business guidance of each toll station will be strengthened, and the monitoring and management work will be more standardized, effective, and truly function as a monitoring function.
We will do a good job in the internal management of the monitoring center and further implement the “responsibility to people”. Implement various rules and regulations, start from the responsibility, the measures in place, and the service in place, and cultivate a team with strong work responsibilities, high efficiency and good image.
We will do a good job in the maintenance of the video monitoring equipment and the operating platform software system of the monitoring information center. The monitoring information center will be driven by the requirements of the leadership, continuously improve the working methods, improve the work efficiency, and let the monitoring information center truly play the "eyes, ears". The role has become a functional department with effective monitoring, strong command, and fruitful results, so that the leaders are satisfied and the comrades are satisfied.

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