Year-end summary of the property

Year-end summary of the property

The year is the year in which the head office seeks reform and is also the year in which the head office has developed rapidly. In the past year, the Property Management Center has been united as one of the leaders of the head office in accordance with the requirements of the “quality, reform and development” proposed by the head office at the beginning of the year. All employees are united, hard work, solid work, continuous innovation, and further improvement. The management and service quality of the property management center have achieved certain results. The work of the year is summarized as follows:

First, brand building

The Property Management Center always regards the improvement of the quality of property management services as the preferred target of the operation of the center, and adheres to the tenet of “Dedication, Good Service, Safeguard, and Excellence”. Beginning at the beginning of this year, the center set about creating the brand effect of “the first time, the first service” of the property management center, and improving the operational efficiency and competitiveness of the property management center.

Implement ISO quality management system

The property management center always implements the ISO9000 quality management system, implements the requirements of the “quality year” of the head office, adheres to the cross-check of the property quality 1-2 times a month, informs and implements the improvement work, and formulates and implements the “Quality Service Plan” and “ Peaceful Red May Service Plan. In addition, the management system files were partially modified in accordance with ISO quality management requirements.

Form a quality system centered on customer satisfaction

"Service-oriented, customer first", in this year's work, the property management center focused on strengthening communication with the owners and users, mainly doing the following work:

1. Actively contact with the office buildings and office buildings of the office building, do a good job in daily property management work and other various assault missions, and ensure the normal teaching and office order of each building and office building. For example, assisting the Office of Academic Affairs to do a good job in various examinations for students and the national level 4 and 6 examinations, and cooperate with the State-owned Assets and Graduate Department to carry out the handling of 1000 sets of tables and chairs in the classrooms on the fifth and sixth floors of Mingde Building, in conjunction with the school functional departments. Mao Yisheng Fund Awards Conference, Welcome Venue, Red Song Venue Arrangement and the surrounding environment layout work.

2, in case of urgent important situations, promptly post warm reminders, adhere to the timely posting of newspapers and blackboard newspapers in the family area; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary Daqing and other special reports and fight against the A stream blackboard.

3. Organize the “November 18 Logistics Company Customer Service Contact Reception Day” activity, issue the “Jiaoda Property Safety Quality Service Card”, and extensively solicit suggestions from the owners of the family area on the property service; post the service contact number to facilitate everyone in the first Time to contact the property management center to deal with related matters, and strive to make the staff and students of the school satisfied and satisfied.

Second, internal daily management work

Personnel quality

In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the Property Management Center developed a series of training programs, actively carried out various knowledge training, and strived to improve the overall quality and service quality of employees. The training is divided into two categories, one is the training of ordinary employees, and the other is the training of management cadres. Employee training includes: using weekly meetings of various departments to train employees on quality, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional technical training, etc. The training for management cadres mainly focuses on the new edition. The "Civil Property Management Regulations" and the new "GB/T19001--2008" quality management standards were launched. Through training, the overall quality of employees has been improved, the work attitude of employees has been improved, and employees have been united and cooperated, which has greatly improved the quality of service.

Security aspect

In 2019, under the correct leadership of the head of the head office, all the team members insisted on the normal teaching and research order of the school and the life and safety services of the teachers and students, and strengthened the comprehensive management of the school park, using various publicity and education methods. The existing property management regulations, the internal security work regulations of the head office and the property law have fully utilized the favorable conditions of “human defense, technical defense, and group defense”, and comprehensively safeguarded the safety of people, vehicles and materials in the campus. as follows:

1. According to the "safety, quality, development" ideas put forward by the head office as the entry point, combined with the protection of all specific work as the actual focus, strengthen the management of people, vehicles and materials on the campus.

2. Formulate a post management system, come visits, register entry and exit, and implement a “one car, one bar, one license” release system.

3. Strengthen the patrol range of the entire area. During the day, the team members will conduct cross-patrols and set up posts for each area from time to time. In the evening, patrols are carried out in separate time periods, subject to seasonal changes. The patrols were carried out in batches to prevent problems before they occur.

4. Strengthen the safety inspection of all fire protection facilities and equipment on the campus. We will achieve a high sense of responsibility: “prevention first, anti-disintegration, hidden dangers in open flames, and responsibility is more important than Taishan”.

Cleaning and environmental hygiene

1. In accordance with the requirements of the ISO quality management system, we have consistently conducted a rigorous assessment of each responsible area with the “Monument of Cleaning Quality Inspection Monthly”, and basically completed the tasks assigned by the head office.

2. Strictly implement the cleaning work procedures, clean all teaching buildings, office buildings, toilets, corridors, etc. around the clock; clean rubbish bins, handrails, doors, etc. all day long, clean up the garbage in time, and create a clean and comfortable for the teachers and students. Life, office environment.

3. Appropriate pruning of the trees affecting the residents before and after the main roads of the family area and the family area, and the green weeds shall be responsible for each cleaning worker in the form of a responsible area.

Maintenance

1. In the management of public facilities and equipment, a complete maintenance and maintenance plan and emergency plan have been formulated, and various facilities are regularly maintained and inspected in a timely manner. Daily inspections are registered, small maintenance records are made, and problems are promptly repaired. , timely processing, do a good job in the maintenance of elevators, fire equipment.

2. Using the holiday and the maintenance department to repair and replace the floor tiles of more than 1000 square meters of bursting floor tiles on each floor of the second teaching building.

3, some family members leaked at the top of the building, the rust of the water pipe was broken, and many households' water and electricity problems appeared, making the maintenance task heavy and difficult. The property management center actively coordinated with the residents, and cooperated with the energy center and engineering team to make the energy center. The engineering team's maintenance work on water, electricity and civil engineering in the family area was carried out smoothly.

4. In order to save money, for some facilities and equipment with low damage degree, carry out maintenance and repair, such as repairing more than 200 sets of tables and chairs in the first and fourth teaching buildings, and more than 100 doors and windows.

Greening

1. Responsible for more than 200,000 square meters of greening and daily management in the whole hospital, as well as providing a variety of plants and flowers for offices and conferences of various departments in the hospital.

2. Assisting the engineering company and the infrastructure office to complete the plant transplant work in the swimming pool, Qinghong Building, the head office, the Daping Campus, etc., transplanting more than 600 trees, more than 1,000 shrubs, 500 meters of ground cover, newly planted in the fleet. More than 150 square meters of lawn.

3. In the large and small meetings such as the opening of the school, the National Day, the deputy director of the National People's Congress and the Deputy Minister of the Ministry of Communications, the total amount of grass flowers was more than 50,000 pots.

4, breeding plants: cold water on the 10,000 seedlings; chrysanthemum 2000 pots; spring grass flowers 3000 pots; cutting seedlings on the million seedlings.

5. Planting hundreds of plants together in the activities of “promoting ecological civilization, building a green campus” and students volunteering to plant trees.

6. In the green leasing business, the amount of rented flowers increased by more than 100 pots.

other aspects

1. Actively cooperate with various conferences of the school and various conference services of the second-level units. In the whole year, 178 times of important conference services such as inspections by the Vice Minister of Communications came to the school, and more than 500 regular meetings.

2. Do a good job in sending and receiving mails and newspapers and magazines in the school. A total of 25,828 mails were sent and received throughout the year.

3. Grasp the handling of fire prevention work and safety hazards. Since the beginning of this year, more than 130 people have been organized, and 28 kinds of family members in the family area have been treated with various kinds of debris in the corridors, eliminating the hidden dangers and keeping the fire passage open.

4. Actively contact households in the family area to replace the air-conditioner tripod with safety hazards, remove rust for the rusty tripod, brush anti-rust paint, and do a good job of safety precautions for teachers and students in the family area.

5. Increased the rectification of the order of the farmer's market and the management of “dirty, chaotic and poor”, which made the market order and environmental sanitation a new look. Clean the ceilings of the market in the market twice a week, add fire extinguishers to every household in the market, rectify the chaos, and over-distribute the operations. All rickshaws inside and outside the market are unified and the vehicles are Parked in order.

6. Do a good job of “excluding the four evils” in the family area and the farmer's market, arrange a weekly drug fight and control work, and occasionally release the rat poison; timely process the horse cells in the home area and the campus to ensure The personal safety of teachers and students.

7. Do a good job in energy conservation. In addition to regularly promoting energy-saving knowledge to employees and raising their awareness of energy conservation, they also compiled some small slogans to promote energy-saving knowledge, and posted them in various teaching buildings and administrative buildings.

8. Do a good job in moving the head office to the ground floor of the broth, and dispatch personnel to clean and clean the brothel office and aisle in time, and package, transport and install office supplies and electrical equipment.

Third, the important work completed this year

Do a good job in the prevention and control of the A H1N1 virus. Under the leadership of the school and the head office, it is fully responsible for the cleaning and sanitation work of the red building, the broth building and the Xishan Building isolation area during the A-stream period, the domestic garbage and medical waste slag work, the laying of new mattresses and daily replacement work, and the daily work of the isolated area. Disinfection, isolation of people's meals, etc.

Carrying out the policy of the head office to take the catering as the leader, in addition to doing a good job in the property management of the ecological canteen, actively cooperate with the catering company to do the work of the first food festival, and cooperate with the catering company to carry out the toilet, doors and windows and surrounding environment of the Zhiyuan three canteens. Remediation work, etc., while expanding the food center, it also assists the food center to do a variety of backup work, such as the transfer of personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School and other places for cleaning, maintenance, management and other work.

Fourth, existing problems and lessons learned

Although we have achieved certain results in our work in 2019, we are also deeply aware of our shortcomings and there are still many areas that need to be improved and strengthened:

First, the overall quality and service awareness of managers need to be further improved. In this year's work, due to the lack of management services, the individual office items of Mingde Building and the second teaching building were lost, which caused a bad influence and the ability to actually handle affairs. Still to be improved;

Second, there is not enough communication with the owners and insufficient understanding;

Third, the quality of maintenance services, security services and cleaning services needs to be strengthened and improved;

Fourth, the property management center is not professional and the management method is too single.

In response to the above questions, in the year of work, we will learn from experience and lessons, strive to improve the business skills and management level of employees, carry out a variety of business communication activities, and do a better job.

In the new year, we will speed up the pace, continuously improve our property management level, and constantly improve various management tasks. We will continue to work hard on the road ahead and make bold efforts to contribute to the development of the head office.

Year-end summary of the property

At the beginning of the year, due to the transfer of the customer service manager, I was assigned by the company's leadership and was responsible for the overall work of the customer service department in the recent period. According to the work focus of our company's customer service work, combined with my years of experience in property customer service management, I am now in the first half of 2019. The work summary report is as follows:

I. Strengthening the construction of departmental systems

1. Due to changes in departmental personnel, combined with the actual situation, adjust the division of work of the department, strengthen management, and

High work efficiency.

2. Draft and revise the system according to the actual situation of the blank of the customer service management system. There are seven system constructions: regular meeting system, complaint handling regulations, property service charging management system, maintenance handling regulations, data file management system, inspection building system, and front office management system. The application form will be re-made according to the unified standard and will be used.

3. Strengthen the construction of employees' mental outlook, implement the daily morning meeting system, timely convey the spirit of the company's relevant archives, and implement the work to the actual implementation.

4. Regularly hold a meeting of all staff of the customer service department to summarize the problems existing at the current stage and timely rectify, improve and improve the quality of the staff of the department, improve the work style and improve the service awareness.

5. Carry out departmental training work in a targeted manner, organize and study the relevant laws and regulations such as the “Property Management Regulations” and the “Property Law”, so that the various systems can be implemented.

6. Recruitment training for new employees in Area B.

Second, charge management

1. Communicate to 52 households who requested compensation from the property company due to housing quality problems in the previous period. After many difficult consultations and communication between the customer service manager, supervisor and manager and the general manager of the property, the group has approved and approved 35 households.

2. For the one-month settlement of the property fees due in the first half of 2007, the collection rate reached 92%, and the collection amount was 370,214.65 yuan. Excluding the 17 households that refused to pay property fees due to the failure of the previous compensation, the property will be The fee, heating fee collection and compensation amount shall be reported and reported in detail, with details attached.

3. The revenue generated by housekeeping income in 2007 is 100,000 yuan. As of the end of July, the total income is 7,410 yuan. The plan is very different. The main reason is that the property company is preparing to carry out some income-generating projects such as distribution and transportation for the industry. Children, etc., but have not been implemented in the first half of the year; secondly, the number of cleaning staff has been reduced by half, and the adjustment of liquidity is relatively large, resulting in a relatively low completion rate. In the second half of the year, due to the second phase of the handover of housing, it is also the time for the implementation of domestic service, and strive to generate 20,000 yuan.

4. The second half of the year is divided into three parts. One is the 21 households that have been delayed due to various reasons due to June 30, 2007.

The second is to collect the property fees due at the end of July 2007. The characteristics of the apartment are mostly rented, mainly by telephone notice in the form of written payment; third, the agreement on the previous claim has not been reached. 16 households follow up, especially focusing on solving 5 households that have been negotiating in the future, and strive to properly resolve this remaining issue before the end of 2007. The collection rate of property fees strives for more than 99%, and the collection rate of heating fees reaches 100%.

Third, service management

1. Organize the previous property files and materials, standardize the file borrowing system, arrange special personnel management, and implement the borrowing registration system.

1 Reorganize the basic information of the customer; focus on the distribution of the 4th and 5th apartments into a plan, separate the owner from the rented households for easy access and daily management;

2 Update the contact information of the owner and each outsourcing unit;

3 Statistically sort out the data of the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide a favorable basis for customer maintenance;

4 Check the situation of the previous letter box key, induction cooker and access control card one by one, verify the remaining quantity, find the cause of the defect, and prepare for the future work;

5 Organize existing vacant keys and indoor facilities and equipment, arrange contact repair and indoor cleaning work, prepare for sales, and implement regular vacancy inspection system.

2. Repairing the engineering quality problems of the customer's pre-room, focusing on waterproofing, sill stone, wall cracking, flooding maintenance, floor cracking, shower screen leakage, bathroom seepage and bathroom floor tile downslope, replacement of indoor door locks, maintenance Problems such as entering the door, repairing the sink and so on.

3. Dealing with the compensation for damage to the floor and wall due to water leakage caused by the faucet of the washing machine when it is not closed, and communicate with the owner and relevant responsible units for many times. In case of failure, a letter is sent to the responsible unit to reply within a time limit. A written commitment has been made to restore the floor of the owner at the end of July. The same problem is handled differently for different responsible units. For example, if the owner of the 5#506 is damaged due to water leakage, the property company will meet with the owner and the responsible unit. The two parties will reach the maintenance intention, and the responsibility will be fulfilled for the industry. It also safeguards the interests of the property company from loss.

4. Strengthen walking management, standardize daily lobby posts and patrol work, organize multiple collective patrols, find problems and deal with them in a timely manner. The photos that have not been resolved in the near future will be photographed and organized in a written form, transferred to relevant departments for processing, and follow-up visits will be carried out.

5. Manage the problem of raising dogs in the community. First, issue a notice on “Regulations on Strengthening Management of Dogs in the Community” and publicize the report phone. Second, please cooperate with the Democratic Square Police Station to clean up and rectify the owners who violate the dog keeping regulations and issue cleanups. The third is to set up an elevator to inform the pet owners to take the freight elevator and make elevator instructions to avoid problems such as people and dogs.

6. In view of some problems existing in the previous management, we emphasized and intensified the inspection of the second decoration of the apartment owners. Once found, the owners were required to stop work according to relevant regulations and go to the property company to handle the relevant renovation procedures before starting construction. After the shift and at night, the company shall strictly supervise and manage the regulations of the decoration industry.

Fourth, work preparation in Area B

1. Communicate with the sales center of the real estate group, obtain the detailed information and floor plan of all the owners in Area B, prepare for the delivery of the house in advance, and improve the work efficiency.

2. Prepare and prepare the procedures and materials needed for the delivery of the property in Area B, and improve and improve the A-zone delivery program to avoid the same mistakes and mistakes. According to the regulations of Area A, refer to the “Property Law” and other regulations to prepare the files required for Zone B, and ask the group to prepare for printing.

3. Enter the construction site of Area B, understand the progress, conduct a preliminary inspection of the completed project, prepare for the formal takeover, and prepare for the smooth delivery of the house on October 1.

4. In the second half of the year, the district will be fully integrated into the housing area. After the house is delivered, the project needs to be repaired and the return visit should be made.

5. The archiving work of the materials for the delivery of the house in Area B, the custody of the keys and the management of the keys.

Five, cleaning management

1. After taking over the management department, the overall situation of the work will be arranged immediately. The first is to arrange the division of labor, work scope, work standards, schedule, work cycle and frequency, and internal selection of the reorganized cleaning class. At present, two trial squads have been selected; the apartment has two shifts to ensure early The apartment lobby will be completely cleaned before 8 o'clock, leaving the owner with a clean and bright visual experience. The second is to improve and refine the working standards of apartments and commercial streets, and to strengthen the quality of cleaning; the third is to master the cost plan, and analyze the original work, propose new ideas, save money and increase efficiency; fourth, assist the warehouse The administrator reasonably stores and uses the custody cleaning utensils and supplies, establishes the account, and strictly registers the warehousing and treasury, and signs it by the occupant, the squad leader and the manager, and controls the reasonable use, and carries out the month-end inventory. Make the accounts match.

2, daily cleaning management. First, conduct daily inspections on the current work of the cleaning class in accordance with the assessment criteria, and rectify the problems found; second, organize the squad leader to convene a work arrangement meeting, put forward new requirements for his work, do work planning, and summarize afterwards; It is a regular meeting of all personnel to carry out a phased summary, and implement new standards and new requirements in the team to enhance the spirit of the team. After more than a month of adjustment, the cleaning work has been significantly improved both in terms of mental outlook and quality of work, and has been repeatedly affirmed and praised by the company's leaders.

3. Cleaning and land reclamation work for shops and apartments in Area B.

In summary, during this time, although I have achieved some results in the overall work of the customer service department, due to time constraints, some of the work is still going on. My idea is to sort out the unfinished work in the previous period. Straighten out. The post-work arrangements are mainly for the preparatory work in Area B. At the same time, the existing rules and regulations of the company and the department are formulated and implemented, and the work style of the department is improved. On the basis of efforts to complete the economic benefit indicators, the housing public facilities and comprehensive service management of the community are improved step by step. . Lead by example, mobilize the enthusiasm of employees, quality and quantity to complete the work.

Year-end summary of the property

Xxxx year is about to pass, with the correct leadership and strong support of the company's leadership team, through the joint efforts of all employees of xxxx Property Service Center, overcoming many difficulties, successfully completed the work of the company, all employees love and work hard. It promoted the implementation of various tasks and better completed the annual work objectives.

Looking back on the upcoming year, it is a hard and busy year for our xxxx property service center. We have completed the preliminary intervention work of the first phase of the xxxx project; completed the formation of the service center personnel; improved the various management rules and regulations according to the company's various rules and regulations, combined with their own actual conditions; successfully completed the xxxx first phase delivery work and The development of normal service work. The following is a detailed summary of my service center's 11 annual work:

Early intervention work

In March of the same year, the company transferred key personnel from various departments to the xxxx project and began preparations before taking over.

Complete the acceptance and acceptance of the first phase of the xxxx building, send the identified problems to the project department, and track the rectification of the problem.

Complete the recruitment of xxxx property service center personnel.

Complete the formation of the xxxx property service center.

Complete the land reclamation work of the xxxx community.

Second, things work

In the whole year, a total of 1461 households were admitted to the house, including 30 households with 1431 houses. The total amount of property fees collected is 144,7087.6 yuan, the garbage clearance fee is 81,2012.7 yuan, the letter milk tank is 112,650 yuan, the oil smoke check valve is 45,150 yuan, and the decoration guarantee money is 500,500 yuan.

Renovation. A total of 526 renovation and approval procedures were handled throughout the year. There are 36 check-in procedures. 25 cases of illegal decoration were found and 22 have been rectified.

In the whole year, 1732 cases were handled by the owners, and the problems were mainly concentrated on the quality of the houses, and 3 cases were complained about the quality of the property services.

Handling 23 fixed parking spaces in the community, and collecting the total amount of temporary parking fees.

Third, department management

The xxxx Property Service Center consists of five departments: Insurance, Cleaning, Engineering, General, and Property Management. There are 83 employees, including 39 in total, 30 in the cleaning department, 9 in the engineering department and 5 in the office.

Improve various rules and regulations and establish internal management mechanisms. According to the company's various rules and regulations, the service center has improved the various requirements of the "Administrative Management System", "Performance Assessment System", "New Staff Induction Training System", "Emergency Incident Handling Process" and "Departmental Positions" according to the actual situation of the company. Responsibilities, "training and teaching plans of various departments" and other institutional materials, while increasing the intensity of assessment, so that all work steadily.

Seriously implement the training system and improve the overall quality of employees. First of all, starting from the ideological and political work of the heads of various departments, giving play to the role of management personnel as a model, leading all employees to change their concepts and strengthen business training. The centralized training was conducted 10 times a year, the group training was 22 times, and the internal training of each department was conducted once a week. Improve the overall quality of employees;

Fourth, security management

The temporary decoration card management is implemented for the decoration personnel entering the community, and the undocumented personnel are refused to enter the community.

The release registration management of the items brought out of the community is carried out to effectively control the occurrence of the owner's private property items.

Charge management is implemented for vehicles entering and leaving, and the vehicles are guided to be parked in an orderly manner. The method of "warm reminder" is given to the vehicles that are indiscriminately parked to control the occurrence of disorderly suspension.

Implement the method of assigning personnel to position and assign responsibility areas, and effectively manage the order of the venue.

The electronic patrol equipment is used to regularly inspect the community.

2 incidents of theft were dealt with, 1 incident occurred in the fire, 12 incidents of damage to public facilities in the community, and 2 items from the owner were returned to the owner.

Service aspect

1. Organize a courtesy and civilized duty education in the form of regular meetings every week, standardize the behaviors and deeds in the duty, and use civilized service terms in the process of duty, so as not to repay the hand.

2. In the case of vehicle management, the explanation is not in place, the language is not standardized, and it is often complained, and there are many conflicts with the owner of the vehicle. This is the first problem to strengthen the management system and the charging program. Use the person to carry out the check, select all the players from the comprehensive quality, relatively good players to the post;

Team management and construction. In the case that personnel are difficult to recruit, personnel mobility is large, and the overall quality of the overall security staff is low, the training measures are improved, and a step-by-step approach is adopted to carry out phased training. The training team leader is fully tracked and responsible, and the induction guidance work is strengthened. The state of mind, promote communication and keep the team stable.

V. Environmental management

In terms of sanitation and cleaning work, all the cleaning staff worked together to overcome the difficulties and completed the xxxx sanitation work, and transformed the original construction state into a clean and tidy living environment.

It has better completed the tasks assigned by the service center.

Use weekly meetings to strengthen the training of cleaners' service awareness.

Material purchase and use: Resolutely implement the company's management philosophy of “saving and increasing efficiency”, so that it can be purchased on demand and replaced with old ones, so that the bad consumption point of materials is reduced to the lowest.

More than 30 incidents of flooding were handled.

The owner complained about cleaning work.

Sixth, project management

Successfully completed the acceptance and acceptance of the first phase of the building, and sent the reflected quality problems to the project department, and sent special personnel to track the rectification situation.

Implement a system of responsible areas internally, arrange special personnel for management, and effectively handle all matters related to the owner's repairs.

Regularly check the public lighting of the community and track the maintenance work of the project department.

Complete the work of locking the door of the elevator machine.

Do a good job in renovation inspection and illegal rectification work. Found 25 cases of illegal decoration, persuaded the owners to rectify 22 cases.

Complete the replacement work of the second and third group of distribution boxes.

Weekly use of regular meetings to summarize work, strengthen service awareness and service skills training.

Seven, the Ministry of General

Better completed the work of entering the house.

Strict control of the daily expenses of the service center.

Complete monthly employee attendance and report to the company.

According to the company's requirements, the procurement and storage of materials in the service center was completed.

Eight, xxxx work difficulties

The problems left over from engineering and other reasons due to the construction period have brought great difficulties to the development of our service center. Wall seepage, bathroom leakage, and damage to the security door are some of the main problems encountered by our host owners during the repair process.

The planning and design of the road is relatively narrow, and the vehicles are all traveling according to the single-line line. The six entrances and exits designed and designed have brought great inconvenience to our management work, greatly increasing the number of security personnel and reducing the number of personnel. Effective maintenance within the site.

Insufficient design causes the inconvenience of decoration. Because the reservation of the toilet vent hole is not taken into account during construction, the owner may damage the exterior wall of the house when the vent hole is punched, and the interruption of the water supply pipe may occur. The air-conditioner outside only considers the problem of air-conditioning condensation and drainage, and does not consider the problem of winter external drainage, which will also bring inconvenience to our future work.

Next year's work plan

First, enhance service awareness and increase training.

Summarize the experience and lessons of this year's work, aim at the lack of employee service awareness and lack of work ability in the work, actively do the on-the-job training work, and regard the training work as the focus of the service center next year, and strive to improve the overall quality of the service center staff.

Second, do a good job in property services, especially repair work.

Enthusiastically and eagerly receive every owner, carefully record the contents of the repairs, and do a good job of tracking and repairing.

Third, strengthen the internal management of the service center.

We will earnestly do a good job in the management and service of community projects, preservation, and cleaning, and further implement various rules and regulations to maintain high-level and high-efficiency services.

Fourth, do a good job in security.

Safety is the eternal theme of the company. It adheres to the principles of prevention, combination of prevention and control, strengthening education, and prevention and control. Through safety education, it continuously enhances employees' safety awareness and self-protection ability, and creates a safe and comfortable working environment for employees. .

5. Implement performance appraisal.

Strictly follow the company's assessment index files, strictly manage, and decompose the indicators into departments and individuals to ensure the completion of tasks.

6. Organize the latest professional knowledge and property management knowledge

According to the needs of the property project, learn professional service knowledge and the most advanced property management experience to improve property management and service capabilities.

7. Strengthen the human resources management of the Center.

Maintain the existing total amount and realize the internal rational allocation of internal demand. Due to the need to set up people, set up posts and positions, fully mobilize the enthusiasm of employees, improve work efficiency and work efficiency.

Check the daily work report and duty work log of the duty room to understand the energy and material consumption. Propose solutions to the situations and problems that appear in the report and arrange for implementation immediately. In particular, unfinished repair orders must be identified and dealt with immediately.