Property maintenance engineer trial period work summary

I xxxx, entered the xx Charm City Warranty Center on May 26, XX, and has been in the blink of an eye for three months. During this time, with the help of the leaders and the help of my colleagues, I have learned a lot and benefited from the development of life. In this regard, I would like to express my heartfelt gratitude to the leaders and colleagues.

During the short and long trial period, I seriously studied the company's articles of association, strictly performed my personal duties, and assured the leaders to make the owners satisfied. Summarized as follows:

First, diligent study, summed up and improved

Just entering the Charm Warranty Center, I was assigned a heavy responsibility as a field maintenance engineer in the 10th and 11th districts.

Faced with 352 homeowners, the first time I was in contact with the service profession, I was not familiar with the business. I was worried and worried about the work. Many places didn’t understand very well. I felt that “the interlacing is like a mountain” and the other On the one hand, I feel that there is a long way to go.

But this concern quickly disappeared with the care of the leaders and the help of colleagues. In the face of difficulties, everyone is patiently teaching: whether it is to bring the owner to inspect the house, check the inspection list, or to notify the owner of the re-inspection signature, release the morning meeting, or write a letter, basic etiquette and on-site forensic photo collection, etc. I have received the support of my colleagues, especially the front desk information staff, who have repeatedly helped each other.

Everyone knows that I am here for the first time. I take special care of me. Every time someone has kindly reminded me not to miss it. I even taught me how to cancel the order and close the problem. I am very touched by everything. The philosopher said that the perfect team is the guarantee of success. I deeply feel this in the big family of charm.

In order to integrate quickly, I carry a small notebook with me. Colleagues remind me of something, so I will write it down on the spot. I will look at it from time to time to watch out. I often summarize my own deficiencies, learn the strengths of others, and improve my business. I have never understood and understood, from the beginning to the meticulous, I have been praised and supported by many owners, I am very happy, I feel that my efforts have paid off.

Second, dedication and love, warm service

Responsible for the 10th and 11th districts, it is just a centralized delivery.

When I took the owner's inspection, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the precautions for maintenance of the house. For the detailed records of the dissatisfaction made by the owner, and timely dispatch the problem of the inspection list to each subcontracting unit for maintenance; notify the owner of the completion of the re-inspection and sign the inspection list.

Most of the owners are very satisfied with our service. Our work is praised by the owners and adds a touch of color to the xx team.

After the delivery of the house, as the occupancy rate of the owner increases, more and more problems are reported. Every time I received the repair, I quickly went to the scene to check, determine the non-human damage, fill out the maintenance plan and inform the owner, and then send the order to the worker to arrange for the owner to repair, and sign the confirmation to the owner after completing the task. Then he was responsible for entering the room repair platform to cancel the order, and closed the problem at the company cm network.

Third, work impartially, treat people with sincerity

Sometimes the owner does not pay attention to the man-made damage caused by watering, such as watering a tree, causing the floor to swell and deform, and complaining about the quality of our materials. In this case, I explained it after the site investigation. Regardless of whether the owner screamed or sneered, I took it with sincerity.

The Bible says that when others are angry, you can only let it go out if you treat it calmly. Most of the owners will be influenced by our attitude. I believe that treating others with a sincere heart will make people think about you. The company's system can't be chaotic, only if it is not chaotic, others can't mess.

Fourth, rigorous and meticulous

Every time you go to the owner's home, whether the owner cares or not, you must wear a shoe cover. People are polite to say that "the house is chaotic, not necessary" is one thing. It is one thing for the individual to abide by the company system.

One time in a repair, the owner is cheerful and looks like a cultural person. When he smokes, he also handed it to the construction workers. I firmly stop "not being able to smoke and smoke in the owner's room." The owner advised that "the rules are nothing but human feelings." I answered "The human condition is not bad." The master laughed, no longer reluctantly, and praised us xx "self-discipline, person Heng Jingzhi".

Five, emotional owners, timely feedback

With the service idea of ​​"taking the owner as the center and taking the owner as the center", after each repair, I will call to ask if the owner is satisfied and what needs improvement. Frequent communication with the owners also enhances mutual trust and understanding.

Sometimes enthusiastic owners also give some small gifts, such as mineral water, small snacks, etc. I am deeply grateful, and it is my job responsibilities not to take “serving for everyone.” There are also owners who post comments on the Charm Forum. Even writing poems and gifts "飒 英 英 英 英 英 , , , , , , , , 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 谈 之间 之间 之间 之间 之间 之间 之间 之间 之间 之间 ?

Although I am younger, my work experience is not too deep, and my experience is limited, I will play the advantages of young people's hard work, hard work, energy and energy, and strive to become an excellent talent and contribute to the development of the company. Under the care of the leaders and colleagues, I will be more confident to do the maintenance work in the 10th and 11th districts.