Summary of property trial period

Time flies so fast, when I touched the keyboard and made the last call, it was 21.35. Even if the owners want to rest or do something in the evening, they can't call again. Because this is a reminder call, because I have to rest.

I picked the seeds of Ziyingjie, the seeds of the velvet tree were wrapped in a long bean, sometimes very fine branches and thorns, stinging my arm and swelling immediately, I completely ignored it.

I made the tweezers that installed the rain gutter cover to prevent the fallen leaves and the cigarette butts from falling into the ditch. When the iron mesh was rolled up, it would scratch the arm. I completely ignored it.

I waved the broom at the exit of the garbage truck, in order to pollute the park road with the mud brought by the autumn rain and wet ground wheels. I need to clean the traces.

In three days, I completed the "personal" experience of the three basic services of "greening", "maintenance" and "cleaning". The "safe" experience is the morning greeting, and I have the early days of the children who love the customer service. The greetings were replaced, and the "preservation" was replaced on the door. Alone, personal experience, for the park to "reach the standard" in the provincial residential demonstration project.

Everyone is so "dry".

I just went to the park to be the customer service supervisor, the business department's business supervision, and recorded that the lawn of the park's north ring and the central route was often subjected to motor vehicle crushing, and the grass was withered and exposed. I participated in the whole process of leveling the grassland, carrying the abandoned stone bricks that I personally demolished, laying them on the flat ground and making three parking spaces. I also moved a piece of heavy stone with a weight of one ton. Add leverage to roll it to the opposite side of the road. Clever, I can't say that my ability to speak out is "bigger than the sky."

I met a pregnant woman who was in urgent need of a taxi to help the safety officer to find the taxi. I met two old people who couldn't make a phone call and walked to the management office for help. Go to the owner's home to solve the rainwater house leakage and climb the ladder is not enough to the top of the room "floor" to show sincerity and dissatisfaction with the "old".

Confidence, hard work, vision and smile to treat each owner, leaving the owner with a generous, modest, subtle and close impression. Shows understanding, care and love for the owners. From the owner to the intimate, the barriers become harmonious, dissatisfaction is smooth, angry into a smile.

Smiling is an indispensable skill for property practitioners. It must be sincere and kind. Dedicating a sincere smile to every owner and providing thoughtful service to every owner. Enthusiasm and perseverance; respect others to respect the owners, and do not despise any owner.

"Sincerely makes people invincible in the world", the heart must be fine; the words are sincere; the words must be true; sincerely from your heart.

We "xxx people" to do the details, this is to pay attention to everyone, every owner. Pay attention to the different needs of each owner and their big and small things.

Which of the "xxx" and "six hearts" services can be embodied in large and small things. I often reflect on it. The charging rate is the most important economic indicator for customer service work, but the difficulty and difficulty of charging is concentrated in the work of doing things for the owners, doing things big and small, and doing good things for them. The charging rate is the cumulative result of doing things.

Why should the owner's satisfaction reach more than 90%, why should the quality of the park be of a high standard, and the “excellent city” should be “provincially superior”? Company CEOs have been doing big things.

This is a project that has been running for nearly two years, but it is not a feeling of a mature community. The problem of new personnel and lack of knowledge is highlighted. The customer service staff will have more and more problems. Their smart people have to leave sesame and hold the watermelon. The honest customer service staff has to start small things and get into practice. The trivial matter is the property work. The characteristics of doing small things are the essence of the property owner.

What is the matter of property work and what is small, I am afraid that everyone knows and does not know. The owner's concept of the size of the matter is easy to sort out, and the appeal of the complaint is also very clear, but the treatment of each owner's appeal is really no matter what the size, because it is the owner's own tangible benefits and personal experience, the customer service staff feels The matter is in the hands of the property owners. You have to divide the size itself. This is a fatal injury to the service industry.

I know that I am already a customer service supervisor. When I push or postpone a problem, I know that this is an unqualified customer service supervisor and an unqualified property owner.

Service and management. Property management depends on service management, and quality is our property satisfaction and recognition. Improve customer satisfaction, be responsible for the daily customer reception, accept customer repairs, complaints, suggestions, etc., and arrange relevant personnel to handle, that is, in order to ensure the satisfaction of the owners, under the "property service commission contract" and iso9000 quality system requirements, responsible The park's equipment, maintenance, greening, cleaning, security and other basic services are responsible for the overall work of the customer, responsible for customer communication, reception repair, complaints, suggestions and coordination of the remaining issues of the project, to determine the satisfaction of the owners and the collection of property service fees.