Summary of telemarketing work

Summary of telemarketing work

I am responsible for the design of the telemarketing booth, and I have been working for more than a week. The hard work of these days has also made me gain a lot. Let's talk about the summary and experience of telemarketing work during this time.

One: The staff of the main station, etc., and the main business of the company that we have made clear, the telephone is not transferred to the main person in charge under normal circumstances. In general, the following types will occur:

1. If you build a company, we don't need it, just hang up the phone.

2. Hey, we don’t participate in the exhibition this year, then hang up the phone.

3. Our main responsible personnel went on a business trip and will return after one month. Everything else is not convenient to tell. Hang up the phone.

4. You are building a company. Do you want to send a message or send an email. Let's see.      

The two situations mentioned above often occur. When you encounter such a phone call, the general telesales staff is uncomfortable. The guest will not say a goodbye. I almost said that you should not call in the future. Hanging up the phone will also make people stunned. No way, no one is tempered, so vent, the next call is still hopeful. The latter two cases are a hope for our telemarketing, but this is superficial. I hope that it will not be possible. After one month, the exhibitions will be finished, and faxes or e-mails will be disposed of as garbage.

However, such problems often occur. I have found several more effective methods. For the main station, I encountered the first question. First of all, if I don’t say that I am the unit, I will go directly to the person in charge of the booth. Before that, I want to Understand what kind of exhibitions customers have participated in, and what good things are happening in the client units. I know that the more detailed the better. The general station must know what unit the company is. You can say that it is the organizer, understand the implementation of the booth of your nearest unit, and exchange some important things. Having said that, the phone usually picks up. If the front desk is the person in charge of the booth, or if he knows it, then he can tell him that they are not satisfied with the exhibition last year. The situation of participation this year is now there, and then Ask if their booth is a standard booth or a large booth. After further understanding, prepare for the details. It is important to know that large booths are our main customers. If the front desk transfers the call in, then be sure to ask the name of the person in charge of the exhibition before the call at the front desk. The department is very important. If you don't ask, you don't need to use it. If you turn in, everything will be fine.

The second question, generally when the customer's phone accuracy is not high, this is a common problem. If you have more than five consecutive calls, then you can put down the phone and adjust for 5 minutes to see the information or stand up. Walk around and adjust. On this issue, I still grasp the customer's information, communicate with colleagues, whether they participate in the exhibition, some colleagues' experience is more than their own, more open-minded, and good for themselves. The guest said that if you don't attend the exhibition, don't hang up the phone immediately. The face is thick and thick. Ask a few guests questions. What kind of exhibition did you attend last year? How many participants have participated in this place this year? Are there any accounting books for next year? When will the information about the exhibitors come out? But remember, if you are not the main person, don't talk about it. After simple communication, polite phone calls are the big customers. It is hopeful to communicate through other channels and find the main person in charge.                            

The third question, this kind of desk, really good, does not reject you, but has been hanging on you, in fact, most of the phone sales will not be played in a month, because the exhibition ends or with this There is no time to help customers design the booth. They are too big to tell you after a month that our manager is now out, don’t know when to come back, tired, but also call? Many people will ask themselves. Playing, playing is also handled by the manager. If you don't fight, then there is no hope. Think of the "chicken ribs" that Cao Cao said, let's fight. Now the social competition is much more terrible than the Cao Cao era. But what method is the best way to use it? Ladies and gentlemen, I use my own scriptures to deal with them. Different questions have different answers, but only one is constant. In the telephone sales , every call is a hope!

The fourth question, every phone sales , I love to hear, because I can tell the manager that the customer sent me a fax today, and occasionally I saw the manager’s nod of satisfaction, friends, this is an illusion, what kind of situation is illusion What? 1. He does not know the name of your company. 2. The telephone exchange does not exceed five sentences. 3. He did not say that they need it. If the situation is reversed, friends are happy, this is the result of their hard work or good luck, but remember, this is just the beginning.

Ok, let's talk about what is needed for further communication. Yes, remember, customers don't hand over their booths to a company that is not skilled in business, and you represent the company, all the processes are good. Remember, your aim is to let customers spend the most money. Communicate well with what customers need and communicate well with the design department. But remember, painting a snake is a famous saying. Don't make a mistake. The more you do, the better. This kind of responsibility to be undertaken is not pleasing.

Business, talking to the manager on the phone, God, nervous, for every new person, this is the case, nervously treat each other as the Minister of Life and Death. Any words he said are recorded in my heart. But sometimes I have to be able to distinguish the guests that are irrelevant. Good to play to their ability, general exhibition phone sales , get customers need to look at the booth we designed for their company, collect here, their company's website, including a little bit of news, which is also helpful. Hand over to the design department, remember that the design work plan and implementation of the company is always the best.

Love your job, love your team, and love your company.

Now the following is the conversation that I often call the phone. Let's refer to each other:

Guest: Hello! Ss company

Me: Hello! I am the xx of Shanghai Liang Convention and Exhibition Construction Company. Haven't you asked your surname?      

Guest: Fan

Me: Miss Fan, hello! There is something I want to ask you for a favor!

Guest: Please say

Me: Your company participated in the travel exhibition last year. At that time, our company also exchanged business cards at the exhibition. I don't know if your manager will attend the exhibition this year.

Guest: This is not clear, I am mainly responsible for the front desk!

Me: Who is your colleague responsible for exhibiting? I mainly want to talk to him about the experience of exhibiting last year.

Guest: I will help you get in.

Me: Please wait, I want to know his name, thank you.

Guest: Wang x

Me: Thank you very much.

Turn into king x

Wang: Hello!

Me: Wang x? It’s great to talk to you, I’m also called xx, huh, huh.      

Wang: Is there anything wrong?

Me: This is the case. We are the organizers of the organizers of the Everbright Convention Center. It is the same as you. I know that you are attending the exhibition. I don't know if I have the opportunity to cooperate with each other. Our company is mainly responsible for the construction of the booth. We hope that according to the corporate culture of your company, we will make a booth together with this theme.

Wang: We are already doing it, we don't need it now.

Me: I believe that you must have a good design plan. In any case, the exhibition is also a good platform to communicate with friends. Can it give us a chance? Help your company to design a plan for free. If you can, you can refer to it. This time just want to be a friend with you. If you have any travel problems in the future, I would like to ask you for your help.
Wang: Would you like to send it over?

Me: But would you like to give me three minutes to help me fill out a form? It is the basic survey form of the booth. Is it easy to send it online? Is there a qq or msn number? I will add you!
king:. . . . . . . . .

Of course, the above is really a model, it is impossible to be the same. According to the above example, there seems to be no hope, but it is always a little sunshine.

The following is also the company's regular manager to provide several professional communication methods, you can refer to:      

First:

Hello! Our side is the ** design and construction company.

Do you have anything?

We are the organizer of the organizer here, mainly to understand the progress of the design part of your company's booth, in addition, we need to directly understand the situation with the person in charge of your company, and also provide a quote for the design of your booth. I am in trouble to help you transfer it. I don’t know how to call the person in charge.

The above paragraph is also me, the basis for writing the above essay.

the second:

Hello! Are you an x ​​manager?

I'm

It’s great to have a call with you. I mainly want to know about the bidding part of your company’s booth design. To what extent, if possible, our company would like to provide you with a design proposal. Of course, it is free design. I think it will have certain help and reference value for your company!

Your third:

We have already set it

Well fixed, it doesn't matter. Generally speaking, the design company allows customers to make modifications. After all, you also hope that the exhibition will achieve greater success. We will provide detailed design solutions to you within two days. . Do you think that you can provide me with some design requirements? Or if you come to help us fill out the design questionnaire, it will delay you for 3 minutes.        

After filling out

Well, there is basically no problem. Thank you, x manager. We will send you the design plan as soon as possible. At that time, I will contact you. I am xx. Thank you very much for calling me. Your call is very happy, I wish you a happy job!