Hotel front office monthly work summary

In the work of x months , the passenger flow is not large. Due to the seasonal arrival and other factors, it has completely entered the off-season. In the face of the off-season, we still have a lot of places in the x month work, which are also outstanding. Improve the wrong work.

Health: The front hall, in terms of hygiene, should be a constant work. In the middle of the reunion, clean and maintain the outer wall of the front hall, the fish pond and the swing door, and cooperate with the engineering department on the peripheral glass. For the treatment, the peripheral sanitation of the back hall is also insisted on doing well, cleaning according to the weekly plan hygiene, requiring the foreman to arrange daily hygiene, and the care of the No. 1 elevator and daily daily hygiene are not busy when the guests go downstairs. In the case of timely inspection and cleaning, night shift on the glass ball of the glass lamp. The male guest will use a waxing water to clean the ground stainless steel. The effect is very good. Because the time for not paying the cleaning fee is long, the ground in the water area is fully brushed, and the effect is obvious. Because of the strong suction property on the ground, it quickly penetrates into the brush after washing, requiring the night shift to be scrubbed. The men’s public health east step ladder was brushed and kept very good. Check and register the hygiene of the bathroom, inspect the record book, and set the time for cleaning to remove the odor. For the hygiene requirements of the cooperation department, the large pool is cleaned twice a day, at 10 am, and after a little after the evening. Supervised by the foreman, the supervisor is on duty to check. To achieve a better bathing environment.

Discipline: The employees in the front office who violated the company's discipline in the night shift were more serious. They were out of work, sitting on the job, and brought negative effects to the work. They imposed fines and education on the night shift staff, and imposed penalties on the foreman. The supervision of night shift work, and stipulates that night shift employees are not allowed to sit on the shelves, and the employees who are on the job, off-job, and sleeping posts are fined more than 50 yuan. The foreman is associated with the situation. The foreman has the above situation to be downgraded or returned to the trial period. Corresponding to control, we must continue to strengthen the supervision of employees' work and cultivate the self-discipline awareness of the foreman. It reflects the basic qualities of the front hall and has a strong sense of collective honor. The male guest, on the whole, is still better. In this month, an employee appeared in the business district wearing casual clothes and fined it on the spot. An employee has stolen eggs on the spot and has no other disciplinary circumstances. He is disciplined by the cooperation department. During the work hours, he is not allowed to stand in the business district. It is not allowed to smoke inside, and there is a violation of the law. Yuan fine.

Service: There are more new employees entering the front office, and there are still some shortcomings in various businesses. The service also reflects the shortcomings of Xudu, such as: cashier hands, objects, service language, non-standard, In the pre-class meeting, we will use simple practice methods and job foreman to lead, standardize the service requirements of new employees, and eliminate the cashier among the cashiers with the principle of elimination at the end and excellent selection. . In the off-season, employees are somewhat uncomfortable with the decline of passenger flow. They don't know how to start, and correct the behavior of employees in this service in a timely manner. Strengthen the smile service of employees, standardize the service terms of customers, do not use random language, strengthen the 30-degree greetings of employees, and correctly lead gestures, and have reached the standard of service. The staff's active service awareness is better. One more service is to remind the guests at any time to avoid the phenomenon of lost items. The phenomenon that the customers' mobile phones are emphasized in the last month is basically eliminated. The front office department takes the company's service to the next level. To appreciate the opinions or suggestions of the guests, a better standard of service has been achieved.

Sales: In sales, it mainly motivates employees to promote sales, encourages employees to sell, and assigns tasks to employees every day to promote targeted sales. The sales of male guests in this month's sales are very high, especially in the sales of massage. The male guests have never missed any chance.

Next month's plan:

1: Stabilize the personnel mentality and provide skills training for stable employees.

2: Training and supervision of the detailed service, the main grasp of the instrumentation, positioning and other positioning.

3: Inspect the facilities and equipment to eliminate potential safety hazards and provide safety knowledge training to employees.

4: Strengthen the supervision and education of the executives at the foreman level to improve them.

5: Strengthen the maintenance of hygiene while avoiding long-term dead angle hygiene, and insist on daily hygiene and weekly planning hygiene.

6: Strengthen the communication between departments and departments to establish a better harmonious team.