Summary of the construction work of the public office window (2012)

Under the correct leadership of the Party Committee in 2004, under the direct care and guidance of the Party branch of our department, all aspects of the work have achieved certain results, especially the window construction work is more prominent, the public satisfaction is not satisfied, depends on our service. Attitude and level, the situation of public public housing windows construction in the past year is reported as follows:

Public public housing is one of the eight windows of the Municipal Housing Management Bureau. It is managed by the municipal and district levels. The public office is responsible for the municipal administrative units, and the 13 district public housing units and stations are responsible for the district-level administrative units. The service targets are the users. We strictly follow the "Tianjin Real Estate Management Service Guide", openly operate the system, strictly manage, and serve the users. Shorten the time limit for handling, improve the efficiency of work, the timely rate reaches 100%, the satisfaction rate is over 98%, and the complaint rate is zero.

In the establishment of civilized industry activities assessment and evaluation, each unit first firmly established the purpose of serving the people wholeheartedly in the ideological way. In the actual work, with the high-quality service, clean and efficient industry style, we strive to make the public housing users satisfied. Housing management. In the work, I often go to the grassroots level to understand the difficulties and requirements of using the unit, actively seek opinions, and gradually realize the transition from management to service. Through everyone's efforts, by the end of 2004, 13 districts were successively rated as meeting units, public housing realized full house, and 7 districts were rated as upgrade units. This is our work performance.

In order to evaluate our work for one year, we issued 30 service management questionnaires for direct management and custody of self-study public housing units, with a satisfaction rate of 98%, a timely rate of 100%, and a complaint rate of 0. Handling 286 pieces of demolition and rebuilding, housing safety appraisal and change of use procedures and reports, visiting more than 610 users, and receiving 725 visits. Through our hard work, we have been affirmed by the users. We received the Public Security Bureau and the Municipal Deaf School this year. Wait for 8 units of 3 banners, and praise 5 letters.

The specific work situation is reported as follows:

1. A summary meeting will be held at the beginning of the year.

The leaders of the 13 district public housing houses and stations summarized the work in 2003, discussed the work in 2004, and issued various tasks and indicators for each district in 2004. 2004 is a year in which the city's housing management industry has accelerated development. It is also a year in which the city's public housing management work has been comprehensively leveld. Under the correct leadership of the local public housing offices and the municipal bureaus and district bureaus, we insist on “ The "Three Represents" is guided by the important thinking, conscientiously implements the spirit of the 16th National Congress of the Communist Party of China and the Fifth Plenary Session of the Eighth Plenary Session of the Municipal Party Committee, and calls for ensuring the successful completion of all work indicators for 2004.

2. Visit the use unit before the Spring Festival.

At the beginning of the year, under the leadership of the department leaders, they visited the nine democratic parties and groups and sent a letter of condolences. They continued to implement the weekly visit of the two user systems by the administrators, and sincerely solve the problems for the users, do practical things, and come to our department. The staff members were eager to serve, courteous service, change sitting and other services, and completed the key projects and urgent items on the same day. At the same time, the management and repair personnel visited 110 users and sent a letter of condolences. At the same time, the units were asked for me. The opinions and suggestions of the staff of the department, the use units have affirmed and praised the work we have done and the warm and thoughtful service over the years.

3. Held a public housing system window construction promotion meeting.

In order to strengthen the construction of public public housing management windows in our city, 13 district window construction promotion conferences were held in April. Our department issued the “Notice on Further Strengthening the Window Construction of Our City” to the districts, and formulated the “First Public Housing Responsibility”. The implementation rules require the responsibility to be made to the people, with the “first question responsibility system” and “one-stop” service as the starting point, enhance service awareness and improve the deficiencies in the work to ensure the realization of “social evaluation” in the district. The goal of “guarantee three competitions and create the first”. Require self-examination and self-correction, enhance service awareness, and improve deficiencies in the work. Do not relax every link, it is good to do every procedure, not to wait for each user, let the users and the public are satisfied with the housing management, in order to ensure that the implementation of the "social assessment" in the "social assessment" The goal laid the foundation.

4. Inspect the work of each district in the middle of the year.

From June 18th to July 1st, Mr. Fu led the team, responsible persons of the management, repair and finance departments to participate in the inspection of the work in 13 districts. The contents of the inspection were: window service work, operation management work, repair work And financial work. Through inspection, each district can complete the rent collection work according to the plan, and it can be collected and collected. The repair work in each district is relatively tight, improve the service level, and ensure the quality, highlight a "fast" word, service timely.

5. Hold a training meeting.

In August, the city's 13 district public housing and station work summary training sessions were held to summarize the mid-year inspections. The current situation in the operation and management of each district was combined with the work focus of the second half of the year, and business training was conducted. Further emphasis is placed on several requirements: First, the safety business production: requires the public housing units and stations in each district to ensure two: 1. Ensure the safe use of public housing, prevent the accident of collapsed houses and the fire caused by aging of electric wires. 2, must strictly abide by the requirements of site safety construction, to ensure the safety of construction and on-site management personnel. Second, the construction of “Digital Housing Management”: “Digital Housing Management” is one of the key tasks of the Bureau this year. It is related to the long-term development of the housing management business. Now some public housing units and stations are not equipped with computers and purchases for various reasons. Computer software requires the responsible persons of all districts to raise their awareness and implement them to ensure the smooth completion of the network connection between the Municipal Bureau and the Regional Bureau. Third, the “window construction service” work: public public housing is the main business department of the Housing Authority, and it is also one of the eight major windows of the municipal bureau. It requires all districts to open and standardize service standards according to the unified requirements of handling, and set up a publicity column. wall. In the work, the first question responsibility system, one-stop service, government tour guides, and listing services are implemented, and a good window image is established. All districts are required to report at least one job information every month to strengthen publicity of public housing. Fourth, the real estate replacement work: In accordance with the requirements of the municipal bureau's certificate management, we will promptly complete the renewal of the unregistered real estate and the certification work.

6. Hold a meeting of social supervisors.

This year, we held a social supervision meeting of 15 units including public security inspection, culture and education, and colleges and universities. The leaders of the bureau attached great importance to attending and making important speeches. The social supervisors attending the meeting highly praised the work of our office. I have affirmed the daily management of our department and put forward many good suggestions for future development. This talk will have a positive effect on the level of window construction in our bureau.

The above is a brief report on the work of public public housing windows.