Summary of the work of the Shenzhen Consumer Council in the first half of 2019

First, earnestly carry out educational activities to maintain the advanced nature of party members, focus on basic work, and shape the image of a clean officer.

1. In carrying out the educational activities to maintain the advanced nature of party members, I organized a series of study and education activities in strict accordance with the unified deployment of the Municipal Administration for Industry and Commerce, and completed the prescribed actions and self-selected actions. The majority of party members and cadres have been educated for more than four months. During the activity, he conducted party spirit analysis, wrote party analysis materials, and proposed corrective measures. Both thoughts and realms have been baptized and sublimated, further strengthening the ideals and beliefs of communism, establishing diligence for the people, based on their duties, and dedication. Willing to make a lofty ideal for contributing to consumer rights in ordinary positions.

2. Taking the opportunity of carrying out the educational activities to maintain the advanced nature of party members, we will focus on building the system. Through the development of educational activities to maintain the advanced nature of party members, we will promote the overall development of system construction, and comprehensively sort out the responsibilities of the office and department of the Consumer Council in light of its own reality. Under the guidance of the scientific concept of development, we will build a “harmonious Shenzhen, benefit The height of Shenzhen and the new problems faced by consumers in the new situation have broken through the original framework and comprehensively revised the nature of the office, the status of the organization, the tasks, work forms and responsibilities of various departments. Improve, establish a sound working mechanism and team management mechanism, improve the standardization of the CC's office, and shape the image of a clean officer.

Second, meticulously organize the March 15 International Consumer Rights Day activities, and strive to do a good job in the theme of "health and rights protection".

In the first half of the year, I will use various forms to work together with industry associations and relevant government departments to carry out publicity and education activities for consumers and operators, fully strengthen the sense of self-discipline in the industry, give play to the role of industry service norms, and mobilize the whole society to promote a harmonious society. Construction.

1. In this year's “3·15” International Consumer Rights Day, organize five major industry sectors of “clothing, food, housing, transportation, communication” and 20 industry associations, and more than 200 enterprises will carry out large-scale publicity of “health and rights protection”. Consultation service activities, printing and disseminating publicity materials, answering consumers' difficult questions on the spot, and strengthening consumers' awareness of health rights protection. The leaders of the municipal government visited the event site for guidance, and the counterpart supervisory functional departments actively answered consumer questions at the event site and accepted relevant consumer complaints.

3. After the completion of the consulting service activities, in accordance with the instructions of the city leaders on each complaint to properly handle the consumer, I will classify the 264 complaints received on the day, and organize the 17 government functions involved in the complaint. The Consumer Complaint Handling Coordination Work Conference was held. The meeting also invited the Municipal Government Letters and Visits Office, the Municipal Supervision Bureau, and the news media to participate in the supervision of complaint handling. This move has generated strong repercussions in the society, which has effectively promoted the attention and attention of relevant departments to consumer complaints. 264 complaints were promptly investigated and dealt with. The Consumer Council's innovative work of safeguarding rights has been praised by higher authorities and consumers.

2. Organize large-scale consumers and expert forums, and invite government departments, industry associations, business representatives, and legal professionals from four major industries such as food, building materials, automobiles, and medical beauty to participate in the forum to discuss some hot issues in the industry. Suggestions for creating a healthy and safe consumer environment.

3. Further improve the quality and distribution of Consumer Magazine, and play the role of consumer magazines in consumer education and consulting services.

In the mainstream media, Shenzhen Commercial Daily opened a column on "Consumer Navigation Marks", and on Tuesdays, it made a strong report on consumer rights protection.

3. Actively perform statutory functions and earnestly accept consumer complaints

1. In the first half of this year, the municipal, district CC and supervision stations received a total of 4012 complaints from consumers, solved 3,950 cases, and solved the problem of 98.46%. The economic losses for the consumers were 9,743,640 yuan, of which 30 were doubled for fraud. The amount of compensation was 61,414 yuan, and 11 cases were supported by consumers. After the case was provided, the government fined 74,600 yuan, received 14,1972 visits from consumers, calls and letters, and received 208 letters of praise from consumers.

2. Actively carry out consumer guidance work. In the first half of the year, the consumer warnings “Notes on the use of bank cards” and the “May 1st” Golden Week consumption tips were released.

3. Actively carry out unequal clause review activities.

In the "Shenzhen Business Daily", "Shenzhen Special Zone Daily", "Southern Metropolis Daily" and other major media to carry out comments on the unfair format terms of the three major areas of shopping malls, property and telecommunications. In June, a symposium attended by government departments, lawyers, some merchants in the retail business field and retail industry associations was held. The unfair format clauses in the retail business field were re-argued and publicly advised at the meeting. The field was rectified by the unfair format terms of the review. The above activities have generated strong repercussions in the society under the cooperation and full reporting of the media.

We will comprehensively collect and study local laws and regulations such as the implementation methods of the “elimination of laws” newly implemented in various places, and reorganize the “Measures for the Implementation of the Law on the Elimination of Laws in Shenzhen Special Economic Zones”, and carry out the second phase of investigation and demonstration of the draft implementation measures.

After the one-year and six-month period of the Shenzhen Roaming Company v. The Honorary Infringement Case, I will actively respond to the case and win the case in the final trial. The media has made a full report on the incident. After winning the case, I will eliminate the interference and write to the Shenzhen Technical Supervision Bureau to check the related products of Shenzhen Roaming Industrial Co., Ltd. mobile phone battery.

Conduct research on the Shenzhen Real Estate Regulations and participate in the consultation meeting on the regulations organized by the Shenzhen Real Estate Association.

Fourth, promote the cooperation between Shenzhen and Hong Kong consumer rights protection and the work of the district CPs.

1. The cooperation framework of the Consumer Council of Shenzhen and Hong Kong runs smoothly. On April 20th, the Consumer Council of Shenzhen and Hong Kong held a press conference in Shenzhen and Shenzhen to issue consumer tips on how consumers spend their holidays and travel to Hong Kong during the May 1st Golden Week. According to statistics, from January to April this year, the Hong Kong Consumer Council has handed over the money for complaints from mainland tourists after shopping in Hong Kong. A total of 51 complaints were involved, involving an amount of 132,879.40 yuan, of which 101,440.40 yuan was refunded, and the economic loss was saved. yuan.

2. Vigorously promote the linkage of the Consumer Councils of various districts. This year's "3·15" International Consumer Rights Day activities, under the unified deployment of the Municipal Consumer Council, the six districts of the city's six districts set up six sub-meetings in their respective jurisdictions, combined with relevant departments and industry associations, launched a massive publicity campaign. Consultation activities have a great synergistic effect.

3. Strengthen research on the theoretical work of consumer rights protection, select some issues of concern to carry out theoretical discussions, and lay the foundation for continuously improving the foresight and forward-looking work.

In the second half of the year, under the leadership of the Industrial and Commercial Bureau of China Consumers Association, I will continue to carry out consumer rights protection work by practicing the important thinking of the "Three Represents" and safeguarding the legitimate rights and interests of consumers, do a good job in infrastructure construction, and promote institutionalization. Construction, facing the grassroots level, strengthening work research, improving work style, organizing good training, and striving to improve the ideology and professional quality of cadres.