Summary of the "Efficacy Building Year" activity of xxx Telecom Bureau

In order to conscientiously implement the "Opinions on the Implementation of the "Efficacy Building Year" Activities of the Municipal Party Committee and the Municipal Government", deepen the "grasping the double rectification and create a double-class" activity, combined with the provincial telecommunications company's "Implementation Opinions on Building a Learning Enterprise", in the overall situation Carry out the activities of “creating a learning enterprise and promoting efficiency building”. Through the development of activities, the employees' self-consciousness and initiative will be fully mobilized, the quality of the workforce will be continuously improved, work style will be further improved, and work efficiency and service level will be improved. The activities of the activities are reported as follows:

First, in order to carry out the "Efficacy Building Year" activities with great effectiveness, the bureau set up an activity leading group led by Director Hong Jinliang, and formulated the "Efficacy Building Year" activity plan, combining the creation of learning enterprises and promoting efficiency construction. Clearly guide the thinking and work requirements, adhere to the people-oriented, build efficient, honest, pragmatic management institutions and improve the core competitiveness of enterprises, work hard to develop and innovate, strive for practical results, promote the spirit of seeking truth and pragmatism, organize and mobilize employees to participate in politics The study of theory, science and culture, marketing, laws and regulations, and business knowledge will continuously improve ideological and moral quality, scientific and cultural connotation, business work ability and service quality, further improve the system, conscientiously find problems, and implement rectification in a timely manner.

Second, efficiency construction is a long-term important work. During the establishment process, the bureau of the bureau organized and implemented a series of effective measures. According to the “Efficacy Building Year” activity plan, we started the BPR process reengineering in light of the actual work of the company. Reasonable adjustment of institutional settings, implementation of a flat management structure, the transformation of various functions from traditional functional management to process management, enterprises are striving to establish a mechanism of linkage and rapid response to the market to ensure information communication. Fast, accurate, and achieve the purpose of improving management efficiency and work efficiency.

According to the planning arrangement of the efficiency construction work, in the second stage, the SIPO adopted the following measures for the problems existing in the efficiency construction of the enterprise:

1. According to the service tenet of “Tray-oriented, customer-oriented, and efficiency-oriented” of China Telecom, the internal organization has been adjusted to reduce cross-operation and implement process management for business, engineering and management. And formulated various processes and assessment methods, formulated and revised the work responsibilities and 15 job responsibilities of the six departments; formulated 34 job descriptions, so that all employees can clarify their job responsibilities and job requirements, so that all work is Infinite cooperation between departments has improved the efficiency of work.

2. For some telecom customers, because they are not familiar with telecom services and delay customer time, we set up a “lobby manager” in the store to guide and help customers to handle business, and listen to and solve customer's opinions and requirements and complaints, and solve customers' problems in time. The problem, we have added new equipment since June, the store has realized the customer's free-to-fill service, which has changed the way for customers to fill in various business receipts for telecom services, saving time, improving efficiency and facilitating customers.

3. In order to ensure that the business department provides telecom services to customers in a timely manner, and coordinate the connection problems between the business and technical departments, we hold a meeting of department heads every Monday evening to coordinate and solve the problem of how the back-end departments can cooperate with the front-end business departments to develop their business. Work with customer service.

4. Further strengthen the concept of “customer first, service with heart”, increase the responsibility system for telecommunications services and the implementation of the red and yellow card system. Require all employees of http://www.51uc.net.cn to receive the customer's consultation, complaints and other issues, in accordance with the requirements of the first question responsibility system, correctly and properly handled; for the deduction of the excuse, causing customer complaints, will be investigated Responsibility, and according to the user's application for the red and yellow licensing system.

Third, establish and improve the learning system, combine the activities of “Efficacy Building Year” with “Create Learning Enterprises”, combine with the creation of civilized industries and municipal civilized units, and comprehensively promote efficiency construction.

1. Adhere to the theoretical study system of the Party Committee Central Committee, and study the principle of learning once a month; adhere to the party member learning system, standardize the construction of the party branch, and do a good job in the construction of the party branch; advocate the cadre in-service self-study system, adhere to the centralized counseling and personal self-study Combine with the combination of learning science and culture knowledge and learning professional knowledge. In principle, the management staff at the middle level or above, each person is guaranteed to self-study for not less than 15 hours a month, and to write a learning experience of no less than one. The central group theoretical study, party members' learning, various types of training, etc. must strictly implement the named attendance system and incorporate performance appraisal.

2. Starting from reality, using e-education facilities to develop multi-form, multi-level and multi-channel learning and education training methods, and adopting learning forms such as counseling reports, short-term training, knowledge contests, theoretical discussions, and telecom employees' online universities to enhance learning. Participation, attraction and effectiveness. Promote mutual promotion and improve together. This year, 5 short-term trainings, 1 training report, and 5 knowledge contests were held. A total of 1,880 people participated in the training of self-training or self-run training classes, and solidly promoted the efficiency construction and the creation of “learning enterprises”.