Water plant quality work annual summary
R>Company** The water plant is located in the ** area. It is the only professional regular water supply unit in the ** and ** areas. It is mainly responsible for the domestic water and part of the production water in the ** and ** areas. There are ** people in the water plant, and there are * water source station, ** water source single well, and ** water meter well. The annual water supply volume of ×××× showed a downward trend in the global scope. Faced with such a severe economic form, the ** water plant leadership team has established a focus on work and increased product quality and service quality based on the business objectives of contracting basic commodity water volume of 10,000 cubic meters at the beginning of the year. After the joint efforts of all the staff, the water plant completed a total of 10,000 cubic meters of water in the month of XX, and exceeded the 10,000 cubic meters of commercial water, achieving a revenue of 10,000 yuan and a profit of 10,000 yuan. All costs are controlled within the scope of the indicator.
Water plant quality work annual summary
The company ** water plant is located in the ** area, is the only professional regular water supply unit in the ** and ** areas, it is mainly responsible for the residential water and part of the production water in the **, ** areas. There are ** people in the water plant, and there are * water source station, ** water source single well, and ** water meter well. The annual water supply volume of ×××× showed a downward trend in the global scope. Faced with such a severe economic form, the ** water plant leadership team has established a focus on work and increased product quality and service quality based on the business objectives of contracting basic commodity water volume of 10,000 cubic meters at the beginning of the year. After the joint efforts of all the staff, the water plant completed a total of 10,000 cubic meters of water in the month of XX, and exceeded the 10,000 cubic meters of commercial water, achieving a revenue of 10,000 yuan and a profit of 10,000 yuan. All costs are controlled within the scope of the indicator.
The above results can be achieved, and the improvement of service quality is the key. The quality of service includes three aspects of customer service, water supply quality and water supply pressure for water plants. To this end, the water industry leadership team formulated the "quality first, service first" purpose. All the staff of the water plant regard this principle as the code of conduct, bearing in mind the quality motto of the waterworks in the water supply in my heart and the quality in my hands. Through the work of the past year, the quality of service of the water plant has reached a new level, with economic benefits and social benefits. In the water supply company's "fine project" and "satisfactory service" in each stage of the evaluation, Huan Shui factory is among the best. The following is a summary of the work of the water plant in the year of ××××:
First, increase quality management and improve customer satisfaction
This year, the water plant has closely followed the work of “five hearts” in all aspects of customer service. "Five Hearts" service means "use my love for your comfort, use my sincerity to change your mind, use my care to change your mind, use my patience to change your peace of mind, use my enthusiasm for you to be happy."
The factory's various tasks such as water meter replacement, water meter maintenance, service attitude, complaint handling speed, etc.
Both have been greatly improved than before, and have been widely praised by customers.
Service is the foundation of the company, business is the source of development of the enterprise, the user has a steel scale, the scale is the integrity of the business. In the past year, the water plant always pays attention to the customer's perception, and always regards the customer's opinion as the evaluation standard of the service; the water plant always insists on speaking for the customer, thinking for the customer, supervising the service process, safeguarding the customer's rights, taking the customer as the center and taking the customer's perception as Standards; Waterworks always adheres to the philosophy of “communication begins with this heart” and aims to “pursue customer satisfaction service”, continuously optimize service processes, improve service quality, strive to standardize service measures, and network service systems. The means are humanized, the service content is different, and the service supervision is socialized.
**The water plant has a water meter well, which has a strong working intensity. At the beginning of the year, the waterworks leadership team attached great importance to the work of the wells, and carefully studied the backbone of the relevant archives and the staff of the organization, and thoroughly studied the spirit of the archives, and formulated the annual well work plan and the water plant. The specific implementation rules, in a timely manner to reach the responsible person, the factory director personally grasp this work, through the joint efforts of the water plant technical team and the business team in the past year, has greatly improved in the construction of the watch well. The water meters in all water meter wells can be verified according to the weekly inspection plan issued at the beginning of the year, and the water meters with blockage and card phenomenon should be repaired and replaced in time. According to the work plan formulated at the beginning of the year, several comrades in the business team conduct a comprehensive inspection of the wells under their jurisdiction every month. The purpose of this work is to strictly prohibit the occurrence of running, rushing, dripping and leaking in the well, and to find hidden dangers immediately. Under the joint efforts of the comrades in the business room, there is no running, rushing, dripping or leaking in each watch valve well.
The water plant always believes that "successfully solving the complaint problem and effectively preventing it from happening again is a key to doing a good job in service." “Complaints are gold”, and resolving complaints is “profit.” Over the past year, water plants have continuously strengthened complaint management and improved the efficiency and quality of complaint handling. At the same time, the relevant "Complaint Handling Management Measures" have been formulated to increase the assessment and punishment of individuals who do not pay attention to user complaints. This year, the water plant implemented “you are satisfied, I am assured of home visits or apology system”. Every time there is a reason for the user to complain, the relevant personnel and responsible persons must visit the house to apologize, understand the user’s satisfaction and resolve the user’s heart. Dissatisfied, improve user satisfaction rate. In the past year, every complaint of the user, the water plant can immediately deal with it, and the treatment effect can make the user unit more satisfied. This year, the water plant continued to improve and implement the joint conference system and analyze the hot issues of complaints. In the first half of each month, the waterworks organized a joint service quality meeting attended by leaders of ***, ***, *** and other water industry leaders. By holding a joint meeting, the responsible persons of all departments of the water plant have timely grasped the problems in the service so as to solve the hot and difficult problems in a targeted manner. In the implementation of the water plant in strict accordance with the requirements of the "Service Quality Joint Conference System", to ensure the effective implementation of the system, to avoid the flow of form. Through the joint efforts of the staff of the business office, the water-using units of the ×××× year were satisfied with the water meter replacement, water meter maintenance, and complaint handling of the water meter wells. During the period, they received a letter of commendation ××.
The water plant organizes personnel to return visits to users on a regular basis, soliciting opinions and establishing new concepts of quality service. The returning group collects, sorts and classifies the collected quality information, and decomposes it into each responsibility group. Each responsible person attaches great importance to it, organizes personnel to analyze it one by one, and implements corrective measures in place to implement rectification. The event strengthened the communication and understanding between the user unit and my water plant. We saw the shortcomings in the work and helped to improve and further improve the service quality, and to identify the direction of quality improvement. At the same time, the water plant has also established a customer relationship database, played a role in returning visits to improve user satisfaction, and strive to improve the quality and skills of return visits. Actively and customerly cooperate with customers to conduct customer surveys, information feedback work, and support the channels. Quality and quantity guarantee the difficult problems reflected by users in the return visit work, and do a good job of “compensating” the service. In the past year, the water plant has guaranteed a return visit to all customers every quarter, and combined with other channels to carry out targeted and diverse satisfaction survey activities to do feedback work. During the “Quality Month” this year, the water plant made a “Customer Satisfaction Survey” to conduct a user satisfaction survey for each water unit. The water plant organized a special returning team to take measures to go out and invite us to the ***, ** oil production plant, ** mining office, ** middle school and other units to discuss the shortcomings of our water plant. The quality of service is the quality of service of the service unit, which directly affects its market and benefits. Each comrade in the business office further implements the service commitment system, earnestly grasps the quality service, and continuously improves the service quality. The water plant will divide the opinions and suggestions of the ×× articles that are fed back by the water unit into the main categories and individuals, and submit them to the relevant departments and individuals for a limited period of time. Through such a return visit, the communication between the user unit and my water plant has been strengthened. Understand that our unit has seen the shortcomings in the work, and has helped to improve and further improve the quality of service, and to identify the direction of quality improvement.
This year, in order to further implement the tenet of “Quality First, Service First”, the Water Plant has continuously improved the service level of the water plant, further expanded the supervision channels, improved and expanded the social supervision network, and better accepted the supervision of the society. At the beginning of the year, several people from the relevant water users were hired as the social duty supervisors of my water plant and a letter of appointment was issued for each person. At the same time, the water plant has formulated the “Administrative Measures for Social Obligors of Water Plants”, which provides for the main duties and contact systems of social duty supervisors. By perfecting the social supervision system, the water plant timely timely reflected the opinions and suggestions of users on our water plants to the employer, so that we can supervise the quality of our services. The water plant strengthens the communication and communication with the social duty supervisors to let them understand our “difficulties”, understand our “initiatives”, and be willing to be our “narrators” to promote the quality of our products and better service.
Second, increase management efforts and improve product quality
The quality of an enterprise's products determines whether this enterprise can survive in the competition. The water quality of the water plant is good, which is the best service for users. The water plant leaders always put the quality of the factory water in the top priority. Continuously increase the investment in equipment, and strive to get every water sent from Huan Shui Factory is qualified. According to the statistics of the company's water quality inspection center and the water plant technical department, as of the XX month, the water source qualification rate of the water source outlet of the water station of the ** water plant is XX.×%, and the water quality pass rate of the pipe network is average × ×.×%, service customer satisfaction was ××, and no quality accident occurred. All the indicators exceeded the quality target of the company at the beginning of the year.
A very important one of the water quality indicators of the pipe network is the chlorine content. The water plant technicians are not very skilled at the status of the operation of the chlorinator and the use of the chlorinator. Some technicians have unified the technology of the water source station staff. The training, on-site operation guidance and the establishment of operating procedures, so that the staff proficient in the operation skills of the chlorinator, in strict accordance with the provisions of the company's chlorination work instructions. Through this technical training, the enthusiasm of employees to learn technology is extended to the entire factory staff. Only when the technical level of the employees comes up, each piece of equipment can guarantee good operation under the correct operation of the employees, and the factory water quality can be guaranteed. According to the actual situation, the water plant will formulate training plans, training subjects, training content, and have a special person to teach, and at the same time, the actual operation drills in the workplace, so that every employee realizes the importance of improving the technical quality. Through the training work, the overall quality of the workforce has been improved, and the employees' quality awareness, job awareness, responsibility awareness and safety awareness have been deepened. Now the waterworks workers have changed the technical training and business learning from the past "learning me" to "I want to learn". The whole factory has formed a gratifying situation of "comparing, learning, rushing, helping, and super" in business technology. . Through the training of employees, they are deeply aware of the importance of quality. They must apply the knowledge they have learned to their jobs, strictly demand themselves in their normal work, and strictly control the quality of the factory. In order to ensure the water quality of the factory, the water plant also insists on regularly flushing the water supply pipe network and the internal filtration and recovery system. Especially during the summer of this year, the water plant has increased its strength. It organized the employees of the factory to clean the ** filter tank, recovery tank, ** recycling tank, and purchased a large amount of disinfectant such as bleaching powder to adhere to the filtration in the water source station. The system and the recovery tank are regularly disinfected to ensure water quality and cut off the source of infection. The water quality of the water plant is fully guaranteed in such a gratifying situation.
Third, strengthen equipment management to ensure water supply pressure
In order to ensure the water supply pressure of the factory water, the water plant's strength in equipment management this year is relatively large.
This year, the water plant has improved the five basic tasks of the equipment in strengthening the management of operating equipment and mobile equipment. The special person is responsible for the statistics, classification and inspection of the equipment one by one. The water plant also produced the “equipment 'double-fixed' contracting card”, contracting each equipment to the person, and fulfilling the responsibility in place, so as not to default on the maintenance of one equipment. Regularly carry out anti-corrosion work on equipment and pipelines, and insist on daily maintenance of equipment. The maintenance personnel of the water plant strictly carry out the maintenance of the first, second and third grades of the equipment, the statistics and classification of each equipment, the careful implementation of the maintenance time, the responsibility of the person to be responsible, the listing management system, so that no equipment is lost in arrears, maintenance and repair; strengthen the equipment The anti-corrosion work of pipelines will prevent the occurrence of dripping and leakage. At the same time, the water plant set up an inspection team this year to conduct regular or irregular inspections of the water source station. During the inspection, it was found that the pumping and distribution facilities of the water source station in the ** seat were damaged, some were lost, some were not standardized. According to this phenomenon, the leaders of the water plant have invested a certain amount of funds, and all the signs of each water source station have been replaced according to the specifications. Uniform replacement of equipment signs, significantly more standardized.
The fire pump of the water plant ** water source station has a long running time and the internal parts have been in disrepair for a long time. The water pressure of the pleasing is not fully guaranteed, and there is a big safety hazard. After the research decision, the leaders of the water plant invested a large amount of funds. In the month of X, the three fire pumps of the water source station were replaced uniformly. The fire pump after the replacement was operated more smoothly, and the water supply pressure can fully guarantee the customer's requirements.
Through the work of the past year, the satisfaction of the water plant in the hearts of users has been greatly enhanced. The work done has further strengthened the awareness of “quality is proud, inferior and shameful”, “quality starts from me”, “quality is the life of the enterprise, quality is the core of competition”, and guides the staff to firmly establish The concept of “Quality First, Customer First” has formed a good atmosphere in which all people attach great importance to product quality and quality management in the whole water plant, which has laid a good foundation for the water plant to unswervingly follow the path of quality and efficiency development. The foundation of the people.
In the face of the results, our water plant also saw a lot of things that could not be done. There are still problems in the collection of water fees; there are still weak links in production management. In the new year, our water plant will always adhere to the customer's voice is the first signal, customer demand is the first choice, customer benefit is the first consideration, customer satisfaction is the first standard of the "four first" service purposes, Always improve the quality of service in the first place, and strive to improve water plant user satisfaction.
Water plant quality work annual summary
The company ** water plant is located in the ** area, is the only professional regular water supply unit in the ** and ** areas, it is mainly responsible for the residential water and part of the production water in the **, ** areas. There are ** people in the water plant, and there are * water source station, ** water source single well, and ** water meter well. The annual water supply volume of ×××× showed a downward trend in the global scope. Faced with such a severe economic form, the ** water plant leadership team has established a focus on work and increased product quality and service quality based on the business objectives of contracting basic commodity water volume of 10,000 cubic meters at the beginning of the year. After the joint efforts of all the staff, the water plant completed a total of 10,000 cubic meters of water in the month of XX, and exceeded the 10,000 cubic meters of commercial water, achieving a revenue of 10,000 yuan and a profit of 10,000 yuan. All costs are controlled within the scope of the indicator.
The above results can be achieved, and the improvement of service quality is the key. The quality of service includes three aspects of customer service, water supply quality and water supply pressure for water plants. To this end, the water industry leadership team formulated the "quality first, service first" purpose. All the staff of the water plant regard this principle as the code of conduct, bearing in mind the quality motto of the waterworks in the water supply in my heart and the quality in my hands. Through the work of the past year, the quality of service of the water plant has reached a new level, with economic benefits and social benefits. In the water supply company's "fine project" and "satisfactory service" in each stage of the evaluation, Huan Shui factory is among the best. The following is a summary of the work of the water plant in the year of ××××:
First, increase quality management and improve customer satisfaction
This year, the water plant has closely followed the work of “five hearts” in all aspects of customer service. "Five Hearts" service means "use my love for your comfort, use my sincerity to change your mind, use my care to change your mind, use my patience to change your peace of mind, use my enthusiasm for you to be happy."
The factory's various tasks such as water meter replacement, water meter maintenance, service attitude, complaint handling speed, etc.
Both have been greatly improved than before, and have been widely praised by customers.
Service is the foundation of the company, business is the source of development of the enterprise, the user has a steel scale, the scale is the integrity of the business. In the past year, the water plant always pays attention to the customer's perception, and always regards the customer's opinion as the evaluation standard of the service; the water plant always insists on speaking for the customer, thinking for the customer, supervising the service process, safeguarding the customer's rights, taking the customer as the center and taking the customer's perception as Standards; Waterworks always adheres to the philosophy of “communication begins with this heart” and aims to “pursue customer satisfaction service”, continuously optimize service processes, improve service quality, strive to standardize service measures, and network service systems. The means are humanized, the service content is different, and the service supervision is socialized.
**The water plant has a water meter well, which has a strong working intensity. At the beginning of the year, the waterworks leadership team attached great importance to the work of the wells, and carefully studied the backbone of the relevant archives and the staff of the organization, and thoroughly studied the spirit of the archives, and formulated the annual well work plan and the water plant. The specific implementation rules, in a timely manner to reach the responsible person, the factory director personally grasp this work, through the joint efforts of the water plant technical team and the business team in the past year, has greatly improved in the construction of the watch well. The water meters in all water meter wells can be verified according to the weekly inspection plan issued at the beginning of the year, and the water meters with blockage and card phenomenon should be repaired and replaced in time. According to the work plan formulated at the beginning of the year, several comrades in the business team conduct a comprehensive inspection of the wells under their jurisdiction every month. The purpose of this work is to strictly prohibit the occurrence of running, rushing, dripping and leaking in the well, and to find hidden dangers immediately. Under the joint efforts of the comrades in the business room, there is no running, rushing, dripping or leaking in each watch valve well.
The water plant always believes that "successfully solving the complaint problem and effectively preventing it from happening again is a key to doing a good job in service." “Complaints are gold”, and resolving complaints is “profit.” Over the past year, water plants have continuously strengthened complaint management and improved the efficiency and quality of complaint handling. At the same time, the relevant "Complaint Handling Management Measures" have been formulated to increase the assessment and punishment of individuals who do not pay attention to user complaints. This year, the water plant implemented “you are satisfied, I am assured of home visits or apology system”. Every time there is a reason for the user to complain, the relevant personnel and responsible persons must visit the house to apologize, understand the user’s satisfaction and resolve the user’s heart. Dissatisfied, improve user satisfaction rate. In the past year, every complaint of the user, the water plant can immediately deal with it, and the treatment effect can make the user unit more satisfied. This year, the water plant continued to improve and implement the joint conference system and analyze the hot issues of complaints. In the first half of each month, the waterworks organized a joint service quality meeting attended by leaders of ***, ***, *** and other water industry leaders. By holding a joint meeting, the responsible persons of all departments of the water plant have timely grasped the problems in the service so as to solve the hot and difficult problems in a targeted manner. In the implementation of the water plant in strict accordance with the requirements of the "Service Quality Joint Conference System", to ensure the effective implementation of the system, to avoid the flow of form. Through the joint efforts of the staff of the business office, the water-using units of the ×××× year were satisfied with the water meter replacement, water meter maintenance, and complaint handling of the water meter wells. During the period, they received a letter of commendation ××.
The water plant organizes personnel to return visits to users on a regular basis, soliciting opinions and establishing new concepts of quality service. The returning group collects, sorts and classifies the collected quality information, and decomposes it into each responsibility group. Each responsible person attaches great importance to it, organizes personnel to analyze it one by one, and implements corrective measures in place to implement rectification. The event strengthened the communication and understanding between the user unit and my water plant. We saw the shortcomings in the work and helped to improve and further improve the service quality, and to identify the direction of quality improvement. At the same time, the water plant has also established a customer relationship database, played a role in returning visits to improve user satisfaction, and strive to improve the quality and skills of return visits. Actively and customerly cooperate with customers to conduct customer surveys, information feedback work, and support the channels. Quality and quantity guarantee the difficult problems reflected by users in the return visit work, and do a good job of “compensating” the service. In the past year, the water plant has guaranteed a return visit to all customers every quarter, and combined with other channels to carry out targeted and diverse satisfaction survey activities to do feedback work. During the “Quality Month” this year, the water plant made a “Customer Satisfaction Survey” to conduct a user satisfaction survey for each water unit. The water plant organized a special returning team to take measures to go out and invite us to the ***, ** oil production plant, ** mining office, ** middle school and other units to discuss the shortcomings of our water plant. The quality of service is the quality of service of the service unit, which directly affects its market and benefits. Each comrade in the business office further implements the service commitment system, earnestly grasps the quality service, and continuously improves the service quality. The water plant will divide the opinions and suggestions of the ×× articles that are fed back by the water unit into the main categories and individuals, and submit them to the relevant departments and individuals for a limited period of time. Through such a return visit, the communication between the user unit and my water plant has been strengthened. Understand that our unit has seen the shortcomings in the work, and has helped to improve and further improve the quality of service, and to identify the direction of quality improvement.
This year, in order to further implement the tenet of “Quality First, Service First”, the Water Plant has continuously improved the service level of the water plant, further expanded the supervision channels, improved and expanded the social supervision network, and better accepted the supervision of the society. At the beginning of the year, several people from the relevant water users were hired as the social duty supervisors of my water plant and a letter of appointment was issued for each person. At the same time, the water plant has formulated the “Administrative Measures for Social Obligors of Water Plants”, which provides for the main duties and contact systems of social duty supervisors. By perfecting the social supervision system, the water plant timely timely reflected the opinions and suggestions of users on our water plants to the employer, so that we can supervise the quality of our services. The water plant strengthens the communication and communication with the social duty supervisors to let them understand our “difficulties”, understand our “initiatives”, and be willing to be our “narrators” to promote the quality of our products and better service.
Second, increase management efforts and improve product quality
The quality of an enterprise's products determines whether this enterprise can survive in the competition. The water quality of the water plant is good, which is the best service for users. The water plant leaders always put the quality of the factory water in the top priority. Continuously increase the investment in equipment, and strive to get every water sent from Huan Shui Factory is qualified. According to the statistics of the company's water quality inspection center and the water plant technical department, as of the XX month, the water source qualification rate of the water source outlet of the water station of the ** water plant is XX.×%, and the water quality pass rate of the pipe network is average × ×.×%, service customer satisfaction was ××, and no quality accident occurred. All the indicators exceeded the quality target of the company at the beginning of the year.
A very important one of the water quality indicators of the pipe network is the chlorine content. The water plant technicians are not very skilled at the status of the operation of the chlorinator and the use of the chlorinator. Some technicians have unified the technology of the water source station staff. The training, on-site operation guidance and the establishment of operating procedures, so that the staff proficient in the operation skills of the chlorinator, in strict accordance with the provisions of the company's chlorination work instructions. Through this technical training, the enthusiasm of employees to learn technology is extended to the entire factory staff. Only when the technical level of the employees comes up, each piece of equipment can guarantee good operation under the correct operation of the employees, and the factory water quality can be guaranteed. According to the actual situation, the water plant will formulate training plans, training subjects, training content, and have a special person to teach, and at the same time, the actual operation drills in the workplace, so that every employee realizes the importance of improving the technical quality. Through the training work, the overall quality of the workforce has been improved, and the employees' quality awareness, job awareness, responsibility awareness and safety awareness have been deepened. Now the waterworks workers have changed the technical training and business learning from the past "learning me" to "I want to learn". The whole factory has formed a gratifying situation of "comparing, learning, rushing, helping, and super" in business technology. . Through the training of employees, they are deeply aware of the importance of quality. They must apply the knowledge they have learned to their jobs, strictly demand themselves in their normal work, and strictly control the quality of the factory. In order to ensure the water quality of the factory, the water plant also insists on regularly flushing the water supply pipe network and the internal filtration and recovery system. Especially during the summer of this year, the water plant has increased its strength. It organized the employees of the factory to clean the ** filter tank, recovery tank, ** recycling tank, and purchased a large amount of disinfectant such as bleaching powder to adhere to the filtration in the water source station. The system and the recovery tank are regularly disinfected to ensure water quality and cut off the source of infection. The water quality of the water plant is fully guaranteed in such a gratifying situation.
Third, strengthen equipment management to ensure water supply pressure
In order to ensure the water supply pressure of the factory water, the water plant's strength in equipment management this year is relatively large.
This year, the water plant has improved the five basic tasks of the equipment in strengthening the management of operating equipment and mobile equipment. The special person is responsible for the statistics, classification and inspection of the equipment one by one. The water plant also produced the “equipment 'double-fixed' contracting card”, contracting each equipment to the person, and fulfilling the responsibility in place, so as not to default on the maintenance of one equipment. Regularly carry out anti-corrosion work on equipment and pipelines, and insist on daily maintenance of equipment. The maintenance personnel of the water plant strictly carry out the maintenance of the first, second and third grades of the equipment, the statistics and classification of each equipment, the careful implementation of the maintenance time, the responsibility of the person to be responsible, the listing management system, so that no equipment is lost in arrears, maintenance and repair; strengthen the equipment The anti-corrosion work of pipelines will prevent the occurrence of dripping and leakage. At the same time, the water plant set up an inspection team this year to conduct regular or irregular inspections of the water source station. During the inspection, it was found that the pumping and distribution facilities of the water source station in the ** seat were damaged, some were lost, some were not standardized. According to this phenomenon, the leaders of the water plant have invested a certain amount of funds, and all the signs of each water source station have been replaced according to the specifications. Uniform replacement of equipment signs, significantly more standardized.
The fire pump of the water plant ** water source station has a long running time and the internal parts have been in disrepair for a long time. The water pressure of the pleasing is not fully guaranteed, and there is a big safety hazard. After the research decision, the leaders of the water plant invested a large amount of funds. In the month of X, the three fire pumps of the water source station were replaced uniformly. The fire pump after the replacement was operated more smoothly, and the water supply pressure can fully guarantee the customer's requirements.
Through the work of the past year, the satisfaction of the water plant in the hearts of users has been greatly enhanced. The work done has further strengthened the awareness of “quality is proud, inferior and shameful”, “quality starts from me”, “quality is the life of the enterprise, quality is the core of competition”, and guides the staff to firmly establish The concept of “Quality First, Customer First” has formed a good atmosphere in which all people attach great importance to product quality and quality management in the whole water plant, which has laid a good foundation for the water plant to unswervingly follow the path of quality and efficiency development. The foundation of the people.
In the face of the results, our water plant also saw a lot of things that could not be done. There are still problems in the collection of water fees; there are still weak links in production management. In the new year, our water plant will always adhere to the customer's voice is the first signal, customer demand is the first choice, customer benefit is the first consideration, customer satisfaction is the first standard of the "four first" service purposes, Always improve the quality of service in the first place, and strive to improve water plant user satisfaction.
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