Summary of work > Summary of government work

Heating unit XX year administrative work summary and XX year work plan


Comrades: The annual heating work of ×××× has been completed, and the annual heating work of ×××× has been fully launched. Looking back on the past year, under the cordial care of the municipal party committee and the municipal government, under the correct leadership of the party committee of the bureau, with the strong support of the relevant departments, and through the joint efforts of the vast number of cadres and workers, the party committee was successfully completed at the beginning of the year. The work objectives have achieved a double harvest of economic and social benefits. Next, I will summarize the annual heating work of ×××× and deploy the annual heating work for ××××.
The administrative work of the heating unit summarizes the next step of work
Realize the leap-forward development of heating business and move towards a glorious tomorrow
Comrades:
The annual heating work for ×××× has been completed, and the annual heating work for ×××× has been fully activated. Looking back on the past year, under the cordial care of the municipal party committee and the municipal government, under the correct leadership of the party committee of the bureau, with the strong support of the relevant departments, and through the joint efforts of the vast number of cadres and workers, the party committee was successfully completed at the beginning of the year. The work objectives have achieved a double harvest of economic and social benefits.
Next, I will summarize the annual heating work of ×××× and deploy the annual heating work for ××××.
I. Review of the work of the year of ××××
×××× The heating work of our office in the year under the correct leadership of the Party Committee of the Bureau, the cadres and workers of the whole department have seriously studied the spirit of the Fifth and Sixth Plenary Sessions of the 15th CPC Central Committee and seriously implemented the importance of the "Three Represents". The idea is to emancipate the mind, change the concept as the guide, and take the "adjustment of ideas, key breakthroughs, innovation and truth-seeking" as the working principle, to achieve the leap-forward development of the heating department, and to take the image of the "four-person" education as a strong external image. The entry point is closely related to the main line of economic work, highlighting the theme of reform, innovation and development of the heating system, earnestly grasping the ideological construction and system construction of cadres and workers, and giving full play to the active role of the party and the organization, for the complete completion of ×× The work of the ×× year laid a solid foundation and achieved good results, and successfully completed the various work targets set at the beginning of the year. The completion of various indicators: 1. The collection of heat charges ×, × × ×. × × million; comprehensive charge rate × × ×. × ×%. 2. Maintenance and renovation: 1 summer maintenance workload completed × × × 10,000 yuan, maintenance boiler × × × Taiwan, ancillary equipment × × × Taiwan, and one-time acceptance; 2 single-family transformation × × 10,000 square meters, household rate ××%. 3. Annual storage of coal × × tons. 4. Room temperature pass rate × × × ×. 5. Operating accident frequency ×. × × ‰. 6. Household petition rate × × × ‰. 7. Equipment integrity rate × × × ×. 8. The settlement rate of households' petitioning is ××%. At this time, XX was rated as an advanced unit by the municipal government. **Boiler room, **Boiler room, **Boiler room, boiler room were rated as Hongqi boiler room, and X comrades were rated as advanced individuals. In the past year, I received the praise flag, the plaque × 4 faces, the praise letter 24, the praise phone 32 times, and the news media praise report × times. A group of advanced collectives and advanced individuals have emerged. ** Comrades were rated as model workers in the city, and ** comrades were rated as outstanding Communist Party members. The above honors are the result of hard work and sweat of our cadres and workers: **The heat supply branch team is united and has strong cohesiveness. In the process of collecting heat bills, they have taken effective measures and grasped the reality. The accumulated amount of the year's total amount of completed tasks was ×××%, ranking first among all the places. ** Due to poor geographical conditions, most of the hot users are closed, parked, transferred, and transferred to the employees of the enterprise. It is very difficult to collect the heat charges. They did not complain, they were not afraid of difficulties, and they tried to charge more to ensure the stability of the district heating situation. They were highly praised by superior leaders and residents, and made outstanding contributions to stabilizing the overall heating situation. ** The heating branch made a fuss about the heating operation cost, which not only ensured the heating quality, but also reduced the heating operation cost and achieved good enterprise benefits. In the case of a small number of vehicles and outdated conditions, the automobile transportation company carefully calculated the internal potential, reduced various expenses, and successfully completed the transportation tasks of the summer storage and winter transportation coal. The fund settlement center, their system is sound, the management is strict, and the investigation is true. The fee management section is a multi-person, whether it is a window receptionist, a computer accountant, or a large-scale coordinator. It is often used to receive hot names, change accounts, and access the Internet. No food can be eaten at noon, but there is no complaint. In order to maximize the coal quality and adapt to the coal needs of different furnace types, the coal storage company will adjust the fuel at any time. The team will leave a duty vehicle every night and dispatch it at any time according to the needs. **The heating branch and the heating branch have greatly improved on the basis of the heating quality of the previous year, and solved many key and difficult problems. It is precisely because of the hard work of the vast number of cadres and workers who work hard in the first line of heating, maintenance and charging that we have achieved such impressive results.
Summarizing the work in the past year, we have focused on the following aspects of work.
×, people-oriented, strong internal quality, external image.
At the beginning of the party committee, the general idea of ​​our work was determined, and the reform was taken as an opportunity, people-oriented, internal quality, and external image. A series of employee ideological education activities were carried out. In particular, the "Four People" education series activities have achieved tangible results, forming a good atmosphere of enthusiasm for serving as a loved one, researching a business, being a master, and emancipating the mind and being a new person. .
×, rationalize the system, laying the foundation for the survival and development of the heating industry in the tide of market economy.
×××× We converted the original heating station into × heating branch, decentralized management and operation, and implemented the simulation of the first-level legal person operation. The establishment of the Enterprise Management Department will implement an all-round, all-process effective monitoring of the entire operation and management, and continue to improve the large-scale contracting system in the mechanism. Each branch company shall be based on the heating service quality, heating temperature, heat rate collection rate, and heating operation cost index, and shall be decomposed to the head of the group and implement risk mortgage contracting for the leaders of each branch. Coal storage companies and automobile transportation companies establish independent market mechanisms. ** As a primary accounting unit, the branch company carried out a cost-counting pilot operation and achieved good results, providing a basis for this year's heating contracting work.
×, hot fee collection work.
The work of heating is a thousand things, and it comes down to it: to make a fuss about two benefits: first, social benefits; second, economic benefits. Both are mutually restrictive and contradictory. ××××年 is a very difficult year for the heating department. The reason is that in the year of ×××× we encountered a severe winter that has not happened for several years. Our office is not only seriously overdrawn in manpower, financial resources, equipment, etc. In this situation, we realize that we must not only do a good job in this year's work, but also consider the survival and development of the heating department. At a critical juncture of the difficulties faced by enterprises, we must be a member of the party committee. We sincerely unite and carefully analyze the situation and tasks that we face. We believe that risks and opportunities coexist. If companies want to survive and develop, they must clearly understand the situation. From the beginning, at the beginning of the year, we carefully analyzed the charging work and the source of fees in recent years, and determined the annual hot fee collection index for ××××. The current hot fee collection task index was set at XX%, and the owed heat fee. The collection task index is set to XX%. This indicator is an unprecedented height. After the indicator is determined, the key is how to complete it. What measures are used to ensure the completion of the indicator? After repeated research, it is considered that all things are based on the principle. The team of toll collectors; the second is to establish a strict fee management system; the third is to develop and implement a post responsibility system. The amount charged by the toll collector is linked to the salary. The assessment of the work of the manager and the secretary will be based on the completion of the charging progress indicator of the station. The yellow card and red card system will be implemented, and the monthly assessment will be conducted on a quarterly basis. In this way, the charging work is because we are tight and down,

After receiving the better results, the predetermined indicators were completed and the intended purpose was achieved. The annual charging fee × × × × × × × million, the comprehensive charging rate is × × × × × ×, increased by × × In addition to one branch, eight branches completed the task.
×, heating work.
We always regard hot users as our food and clothing parents. It is not an exaggeration to use the people who win the hearts of the people and the people who have lost the hearts of the people to use our heating work. As the consciousness of heat is a commodity, the quality of heating is high and the quality of service is directly related to the survival and development of the heating industry. Therefore, in the year of ××××, we regard the quality of heat supply and the quality of service as the top priority. Only by grasping the quality of heating and service quality can we win the satisfaction and trust of the residents and win the market. In order to promote the development of other work. Especially for the fee-based work, your heating quality is not good, the service can't keep up, how can hot users be willing to pay the heating fee? Therefore, we have made great efforts in heating quality and service quality. In the case of very tight funds, I used limited funds on the cutting edge, and the problems of boiler room and building number in individual communities were more prominent. The society reflects more sensitive issues for thorough overhaul. There are outstanding and important points, and comprehensive maintenance of equipment is carried out. At the same time, the unresolved legacy problems exposed in the winter of XX× are returned to the household for registration and problem solving, and the responsible persons are implemented. The quality of summer equipment maintenance has reached the best year in history. However, the heating equipment in my place is relatively aging, and the quality of heating is also unsatisfactory. How to do. In accordance with the requirements of the director, our hardware is not enough to supplement the software, and we work hard to improve the quality of service. First, we require all cadres and workers to strengthen service awareness and establish the idea that "hot users are God" and "is the parents." The second is to further improve the content of the service commitment system, publicly issue an "open letter to the hot user" to the public, and publicize the service commitment content and other publicity sheets, which not only promoted the heating work, but also brought the distance to the people closer. Service work is deeply rooted in people's hearts. The third is to set up convenience service telephones, service cards, billboards and other service facilities to achieve family-friendly services and star-rated services. The fourth is to strengthen dispatching, quick response, implement the XX hour shift value system, and transfer from the grassroots units to comrades with strong technical skills and strong sense of responsibility, with a car × individual to ensure timely, rapid and efficient solutions to urgent and difficult problems. Risk, heavy problems. The fifth is to handle the letters and visits. Someone has received the news. Someone has sent it, the problem has been implemented, the feedback has been processed, the courtesy of the reception, the service quality and efficiency. Sixth, all the places are to manage the heating quality, the implementation of the leadership of the station team, the government cadres package a larger boiler room, and linked to wages, good rewards, comrades ** comrades because of the high quality of service, praised by the residents and Jiangcheng In the evening report, I immediately decided to award XX yuan in one time, and some comrades were punished. The ×××× year of heating service work has reached the expected goal of reshaping the external image.
×, single-family renovation work is better than in previous years.
×××× Year's single-family renovation project, we grasped the early, grasped the real, the total transformation of × × 10,000 meters, strict management of the construction unit, construction quality is good, the end is fast. The problem of dealing with the problems left over from the previous year was thoroughly investigated. One household checked and solved the problem, and the quality of heating was improved. The hot users were satisfied and the household registration rate was improved.
×, coal storage work.
The quality of heating, the cost of heating operation, the quality of heating coal is very important, and the quality of heating coal in ×××× is good and the price is reasonable. At the beginning of the year, we determined the coal procurement plan, implemented the sunshine procurement, adopted the bidding method, looked at the quality at the same price, looked at the price with the same quality, set up a coal procurement bidding leading group, and requested the municipal technical supervision department to assist in the quality control of coal, avoiding short and small Low-quality coal enters the market, thus ensuring the high quality and low price of coal, and providing material guarantee for heating work.
Second, there are deficiencies
In the past year, although we have made great achievements in our work, we should be soberly aware that our work needs to be further improved. There are still many articles to be done, and there is still a lot of potential to be tapped. The operating cost of the 1 part boiler room is high, and some are as high as XX yuan / square meter. 2 Running a serious leak, especially the problem of water loss should be the focus of this year's work. We can't simply seem to lose water. In fact, the coal that runs, the electricity that flows, is our hard-earned money. 3 management is not in place, relatively rough. I believe that management has a benefit, and management is not strict. Four people are overstaffed. They are not able to truly be responsible for the first-level management and the first-level management. There are many people who speak and few people who do it. 5 The system is not smooth, the mechanism is not living, etc. It is waiting for us to overcome this change this year. 6 to continue to improve the cost of heat and coal.
3. Working arrangements for the year of ××××
This year is a crucial year for our reform and development. Therefore, we must adhere to the guidance of the three representatives of Jiang Zemin and follow the overall requirements of the party committee and the actual situation of our unit, further deepen institutional reform, operational mechanism and cadre system reform, improve the operational contract responsibility system, and adjust existing ones. Organizational management structure and personnel structure, increase heat income, reduce operating costs, create the largest economic benefits of enterprises, scientifically set positions, rationally staff, improve work efficiency, and establish an open, fair and just cadre competition mechanism to ensure The completion of all my work.
(1) Clarify the work objectives
×, heating operation cost × × × × yuan / m ×.
×, the heating temperature is not lower than × × °C.
×, the collection of heat charges, the comprehensive rate is not less than × × ×%.
×, equipment integrity rate: 1 summer maintenance × × ×%; 2 winter heating operation × ×%.
×, the operating accident frequency ×. × ‰ below.
×, reasonable petition rate × ‰ below.
×, safety production of minor injuries × ‰ below, serious injuries are zero.
×, the project has reached the "three noes", and the comprehensive management of social security has no crimes.
×, coal reserves, plans to store coal × × tons.
(2) Determining the form of contracting
×××× Years of risk collateral, clear indicators, the base of death, guaranteed to pay, profit sharing.
(3) Do a good job in institutional reform
The original ×× grassroots units were approved as XX, and the approved heating area and heating branch were re-divided by region.
(4) Grasping the reform of cadre system
(V), do a good job of implementation of measures and implementation of the system
To ensure the realization of the next step of work, there must be strong measures and a rigorous system to ensure. In recent years, we have been talking about "scientific management", we must pay attention to management, we must strengthen management, and we must benefit from management. Under the conditions of market economy, scientific management is productivity. In order to survive and develop, we must adjust the internal management mechanism, change the extensive management mode in the past, and become a streamlined and efficient management. Controlling the increase in efficiency is the guiding ideology, focusing on strengthening the following aspects:
1. Implement cost control engineering and implement target cost responsibility system.
In the year of ××××, we implemented the cost-based economic responsibility system. According to the market supply and demand situation, the “cost reversal” method was adopted to set the minimum operating cost for the subordinate branches to be 8.1×yuan/m×, which was changed from previous years. The department has a large package and decentralized power to the branch to operate independently. The establishment of operating target costs, which makes the grassroots units have to face up to the new concept of "cost management." In the past, the management model that did not count costs and did not count the benefits could not meet the requirements of market competition. To survive, it must be completely changed. The power to supervise and inspect the subordinate branches is required to report the various tasks of the branch such as large, medium and small repairs, production operations, single-family renovation, etc., to report the profits, to pay the required proportions, and to conduct monthly and quarterly assessments. . At the same time, in the case of a weak enterprise management foundation, the implementation of “cost reversal” in the production line

"Law, every process, every link, check and make up the leak, and strive to minimize the cost of consumption, and gradually establish a set of cost quality management system suitable for our actual situation.
2. Gradually establish a sound fee management system.
The biggest problem that plagues heating companies today is that it is difficult to charge. Without a stable source of support, it is difficult for our production operations to operate normally. Therefore, we must reform the charging management system of our office, abandon the original drawbacks, and establish a new charging management mechanism:
(1) Further strengthen the professionalism of the toll team and improve the quality of the toll collectors. If you want to collect good fees and charge more, you must have a responsible person with high sense of responsibility and high level of business. The good or bad of their work is directly related to the level of income of our office, so we are at XX It is necessary to strengthen the training of fee-paying personnel and improve the fee management institutions.
(2) Improve the quality of fee-based services, and change passive fees to active charges. In this year's charging work, we continue to increase the strength of receiving households, find out and master the situation of hot users, and eliminate the phenomenon of mis-collection and leakage in the past years. At the same time, it advocates "family service" and "star service" in the charging work, perfects the fee-based service system, and promotes the effect of charging with high-quality services.
(3) Increase the enforcement of fees and charges, and incorporate the charging work into the scope of legalized management. At a time when the concept of "heat is a commodity" is deeply rooted in the hearts of the people, we must also learn to use legal weapons to safeguard the interests of heating companies. Strengthen the implementation of the "Regulations on Heating" and impose legal sanctions on those who owe arrears and thieves. At the same time, we will formulate reward and punishment measures to encourage hot users to pay early fees and pay full fees, and impose penalties for late payment and non-payment.
(3) Strengthening the ideological education of employees
Continue to carry out "four-person" education activities throughout the entire scope. According to the requirements of the modern management system, establish a corporate culture, and clearly define the corporate spirit of “unity, pragmatism, competition, and forge ahead” among all employees. Give full play to the vanguard and exemplary role of the party and group organizations and the majority of party members, and call on all employees to learn advanced, advanced, find gaps, and fill the gaps, and form a good working atmosphere. Improve the enthusiasm of employees to participate in the administration of state affairs, strengthen democratic management, strengthen the ideological and political work of employees, ensure the stability of the overall situation and the completion of various tasks.
Comrades, XXXXX is a key year for our reform and development. We will face even more glorious and arduous tasks. I firmly believe that there is a correct leadership of the party committee, strong support from relevant departments, and a large number of cadres and workers. With the joint efforts, the party committee will be able to lead everyone to realize the leap-forward development of the heating industry and move towards a glorious tomorrow!

recommended article

popular articles