Year-end summary of the effectiveness of government service center construction
In the past year, the Municipal Service Center has earnestly implemented the spirit of the relevant directives of the Municipal Party Committee and the Municipal Government on strengthening the administrative efficiency of the organs, guided by the scientific concept of development, and focused on the theme of “Building a Performance Center, Striving for a Model Window, and Striving for Service Stars”. As the carrier, with the main content of “building the system, excellent service, increasing efficiency, building the image, creating first-class and promoting development”, the four objectives of “administrative efficiency, management level, team quality and service level” are targeted and carefully organized. We have carefully deployed and implemented it. We have made remarkable achievements in promoting the reform of administrative centralization, the management of innovation, the way of examination and approval, and the promotion of government services to the grassroots. We have established an organization that is "clean, diligent, pragmatic, and efficient." The image is summarized as follows:
1. The overall progress of the standardization construction of the Administrative Service Center will continue to take practical measures in accordance with the established work objectives and requirements of the “Implementation Plan for the Standardization Construction of the Government Service Center of the Shifang Municipal People's Government” and the “Work Plan for the Establishment of a National First-Class County-Level Administrative Service Center”. Vigorously promote the standardization construction of the government service center. The administrative service center's remote reconstruction plan was confirmed, the administrative examination and approval and public service project catalogue was cleared and announced, the relevant work system was revised and improved, the "Government Service Center Work Specification" was edited and edited, and the province's unified style was set at the main intersection of the city. Style, content of the government service center traffic signs and government service bulletin board, the service hall set up a lead desk, service window set "first question responsibility post", unified production staff tag, work clothes, the implementation of sports venues and newspapers , the book reading room and other facilities, fully completed the XX annual standardization construction tasks.
Second, speed up the convenience service system, and promote the extension of government service to the grassroots to "restore first, then standardize, improve, improve and focus on construction, with a point-to-face work idea and "Shifang City, village convenience service standardization construction implementation opinions", "Shifang City The requirements of the People's Government's Opinions on Further Promoting the Construction of a Convenient Service System have been steadily advanced. First, in conjunction with the reconstruction of grassroots positions after the disaster, unified planning of service places and service facilities for the convenience and service systems of the 7 towns and 114 villages in the city. Front-desk window counter service, back-office open office mode, planning and designing a transparent and open convenience service hall. This work was fully launched in March this year. By the end of October XX, more than 90 villages had started construction reconstruction. The 10 towns that have been rebuilt and strengthened after the disaster and the 10 towns that have been rebuilt and rebuilt have all passed the reform and development project. Second, the villages after the disaster reconstruction are equipped with computers, printers, fax machines, scanners, etc. Office facilities and supplies; the third is to emphasize the importance of infrastructure construction and network information platform construction, and put forward a unified The network resources will use the "numbers" as a platform to establish a three-level network information platform for the interconnection of cities, towns and villages, and gradually implement the online acceptance of government affairs. At present, the software is under intense development and is expected It will be put into trial operation in December XX; the fourth is to establish and improve more than 20 work and operation mechanisms such as convenient agency services, and implement the guarantee mechanism such as agency service fund, target management system, special assessment system, and supervision and notification system; Actively promote project authorization and decentralization work, and establish a catalogue of township and village agency projects.
At present, the pilot project for the standardization construction of the convenience service agency in Mazu Village of Mazu Town has been fully completed and put into use in April this year.
Third, the implementation of the "two centralized, two in place" measures, the "590 Project" further deepened the implementation of the "two centralized, two in place" measures, the window authorization rate is 100%, and the project arrival rate is 100%. In the three years since the administration service center was in operation, the municipal government has repeatedly implemented measures of “two centralizations and two positions” through departmental visits, investigations, special meetings, special inspections, on-site office work, and signing of commitments. The existing 24 project departments have set up a resident service window in the center, and 19 project departments have entered the comprehensive service window. 156 administrative examination and approval and 88 public service matters of 43 municipal departments with administrative examination and approval functions have been settled in the center. The project occupancy rate is 100%; 24 resident service window departments have all set up the administrative examination and approval service department, implemented the approval section chief, and signed a unified power of attorney with the chief representative of the province, the project authorization rate is 100%.
From January to October, the service windows of the Administrative Service Center received a total of 90,470 administrative examination and approval and administrative services, and the settlement rate of 90,493 cases was 94.28%, and the completion rate was 100%. The accumulated administrative approval time limit was saved. 350,570 working days.
Establish a window-based operating mechanism and further optimize the approval process. The first is to implement the first instance and one nuclear system for administrative examination and approval. The “Interim Measures for the First-instance and One-Core of the Administrative License of Shifang City” was issued, which optimized the examination and approval process and shortened the service cycle. The second is to clean up, adjust and standardize the catalogue of administrative examination and approval and public service projects of the city, and implement process reengineering, optimize the approval process and simplify according to the requirements of standardization, high efficiency and convenience, and the requirements of “two centralized and two in place”. In the examination and approval process, dynamic speed increase is implemented. At present, more than 95% of the service links are completed in the window of the Administrative Service Center, that is, the proportion of the handling items has increased from 7.9% to 29% in the initial period of operation, and the commitment time limit is generally controlled within 7 working days, compared with the statutory time limit. The time limit is 17.52 working days.
The implementation of the "three systems", the supervision mechanism is sound, and the administrative efficiency is further improved. The “Work Plan for the Administrative Effectiveness Construction of the XX-year Organs of the Municipal Service Center” was issued and issued, and the “Three Systems” of the “First-information Responsibility System”, “Limited Time System” and “Responsibility Investigation System” were implemented. And improved more than 40 operational management mechanisms covering personnel management, service rules, accountability, assessment and evaluation, supervision of complaints, etc., and produced into "work specifications," to ensure the service specification, project management, approval operation, performance appraisal The management of the accountability department has rules to follow; the Municipal Effectiveness Office has been stationed in the Administrative Service Center, and has occasionally made unannounced visits to increase the administrative efficiency; the Municipal Commission for Discipline Inspection and the Municipal Supervision Bureau have set up complaint windows at the center to strengthen discipline supervision. The municipal service center implemented the "inspector's inspection system" to strengthen on-site supervision; hired government service supervisors to carry out social supervision; set up suggestion boxes and evaluation instruments, regularly conduct public satisfaction evaluation, and accept supervision by clients; The personnel were listed on the job and consciously accepted supervision; an administrative effectiveness electronic monitoring system was established and carried out. Timely supervision, strengthen real-time monitoring, early warning and correction of service windows, examination and approval items, examination and approval units and responsible positions, and ensure that administrative power runs in accordance with law, fairness and transparency.
In the past year, there has been no case of “eat and take cards” and other damages to the client’s interests, and the effective complaints are zero.
Accelerate the implementation of parallel approval and service post-disaster reconstruction projects. Continue to implement the "parallel approval", major investment projects and post-disaster reconstruction projects "green channel", "full tracking of agency services" related systems and operational management mechanisms, through special events, urgent matters, for the rapid implementation of the project has created Conditions; in order to further standardize administrative examination and approval, improve administrative efficiency, improve the “green channel” operation management mechanism for administrative examination and approval, optimize the development environment, ensure that the project approval speed does not deviate, accelerate the non-violation, and the government service center combines the previous operational experience. On the basis of repeatedly requesting suggestions from the Windows department, the “Shenzhen City Construction Project Parallel Approval Implementation Plan” was drafted and submitted to the municipal government executive meeting for discussion and approval, and was issued in the form of Shifufa [XX] No. 27 file. At the same time, in order to further implement the parallel approval work for construction projects, the Center will also work with the Municipal Supervision Bureau, Economic and Technological Development Zone, China Merchants and other units to formulate the "Joint Meeting System for Parallel Approval of Construction Projects" and "Information Project Notification System for Construction Projects". "From the system, the departmental responsibilities, departmental responsibility leaders and specific responsible persons in the parallel approval work were clarified.
From January to October, the parallel approval window accepted 674 items for parallel approval, and 674 items were completed. The average time per piece was more than 30 working days before the implementation of parallel approval.
Establish and improve public resource trading platforms to regulate public resource trading activities. The first is to establish a unified bidding and trading platform for the whole city. In accordance with the working principle of “separation of management and administration, unified management, transparency and standardization”, the municipal government will select government procurement, operational land auction activities, state-owned assets transfer activities, and fixed-price comparison of government investment projects under 2 million yuan. Activities are integrated into the municipal service center. At the same time, it also combined with the actual preparation of the list of public transport resource transaction projects entering the government service center. The second is to establish a standardized trading venue. On the third floor of the municipal service center, a bid opening room, a bid evaluation room, a fixed price comparison project extraction room and an auction room were set up, and a network system was opened, equipped with a computer, a projector, a video monitoring facility, a wall clock, a file cabinet, etc. Necessary facilities and equipment. The third is to establish a supporting operation management mechanism. As a pilot county-level city in the province's “fixed price comparison of government investment projects under 2 million yuan”, the municipal service center has established and improved the principles of legality, standardization, high efficiency and easy operation in the actual operation process. Operational management mechanism such as “Coordination Mechanism for Bidding and Bidding Work”, “Specifications for Bidding and Bidding Service”, “On-Site Management System for Bid Evaluation Activities”, “Operation Regulations for Fixed Price Comparison and Selection of Government Investment Projects under 2 Million Yuan” Trading activities have rules to follow, standardized and orderly. The fourth is to implement on-site supervision services. Relevant systems such as “Discipline of Bidding and Bidding Conference”, “Notes for Bid Evaluation Experts” and “Notes for Supervising Management Personnel” will be published on the wall; all on-site supervisors, bidders and agency personnel will wear the work cards uniformly produced by the center. The transaction information of the pre-qualification, bid opening, bid evaluation and winning bidders of the entry transaction items shall be recorded in the whole process, and the whole process video shall be recorded and stored for 60 days. The fifth is to implement a special person project tracking service. In line with the highly responsible attitude of the post-disaster reconstruction project, a special person tracking service was implemented for the project that has already confirmed the contractor, and the progress of the project was mastered. In response to the problems of the individual bidding companies found in the tracking process, it is impossible to ensure the project process and the failure to sign the contractual contract in time after the individual projects are completed, and the “Notes on Randomly Extracted Enterprises” has been compiled and perfected, and the bidding enterprises are vigorously publicized before signing up. At the same time, the problems existing in some of the projects found in the tracking service process were reported to the Municipal Commission for Discipline Inspection and the Municipal Supervision Bureau, which further promoted the further standardization of the work.
From January to October this year, the Municipal Service Center provided a total of 194 services for government procurement activities, 7 services for commercial land auctions, and 225 fixed-price comparison activities for government investment projects under 2 million yuan. This work has achieved good social benefits. It has received more than 10 banners from the company and more than 10 letters of commendation. “The winning bidders feel satisfied, and the unsuccessful bidders feel fair” is the evaluation of the bidding enterprises.
Strengthen personnel management and improve incentive mechanisms. First, in accordance with the provisions of the "Administrative Measures for the Administrative Service Center of the Shifang Municipal People's Government", the staff of the window will be selected to send personnel with high political quality, strong business ability and strong discipline to the window to ensure the basic quality of the window staff. The second is to improve the incentive mechanism and fully mobilize the enthusiasm and initiative of the staff. In response to the particularity of the central work, the "Measures for the Implementation of the Service Window and Window Staff Assessment of the Administrative Service Center" and the "Red Flag Window" and "Government Service Models" selection methods have been revised and improved; the relevant departments such as personnel coordination have been actively coordinated, and the windows have been appropriately improved. The annual assessment of the staff is excellent; the performance appraisal of 200 yuan per month is honored.
Fourth, strengthen information disclosure and create "sunshine government affairs"
In order to protect the people's right to know, participate and supervise, ensure that administrative rights are open and transparent. The municipal service center further strengthened the information disclosure work, publicized and supervised, publicized the image, publicly promoted efficiency, and made full efforts to create "sunshine government affairs" and achieved remarkable results.
Leaders attach importance to it, persevere and often work hard. A leading group was set up to clarify the specific responsibilities of relevant departments and service windows, and formed a good working pattern in which the main leaders personally grasped, in charge of the specific leadership, departments and windows, and ensured the smooth advancement of government information disclosure.
Establish and improve the information disclosure work system, standardize the channels for publicizing government information, and ensure that information disclosure work is carried out in an orderly manner. He has successively formulated relevant work systems such as the "Opening System for Work", "Opinions on Publicity and Information Disclosure", and "Public Information Disclosure Procedure". The content, scope, form and program of the disclosure are clarified. The Center for Integrated Business Coordination is responsible for the collection and organization of information. The Network Information Management Section is responsible for the external release and update of information.
Highlight key points and strengthen effectiveness. According to the actual content, nature, and requirements of government affairs information, use the central government service website, led electronic display, hall multimedia electronic inquiry system, publicity column, public notice column, service guide, convenience service card, written notice, telephone notice, etc. Forms focus on public institution setting, job responsibilities, operational mechanism, service system, handling rules, service specifications and management system; administrative approval and public service project catalogues stationed in the center, legal basis, application conditions, application materials, and services for each service project Programs, commitment time limits, charging basis and charging standards, supervision of complaints and other "seven public" content; application documents, bidding and project approval information.
Up to now, more than 100 staff members including the service window have been listed on the job. All the administrative approvals and public service items in the Administrative Service Center have been published in the “Seven Opens”, service guides, relevant laws and regulations, etc. The central website and the hall multimedia electronic inquiry system are open to the public; more than 1,000 pieces of government information are published on the central website, more than 10,000 pieces of bidding and project approval information are transmitted simultaneously, and more than 500 pieces of government information disclosure system information are uploaded; More than 10 periods; more than 40,000 copies of convenience service cards, service guides and demonstration texts were distributed in the service window.
1. The overall progress of the standardization construction of the Administrative Service Center will continue to take practical measures in accordance with the established work objectives and requirements of the “Implementation Plan for the Standardization Construction of the Government Service Center of the Shifang Municipal People's Government” and the “Work Plan for the Establishment of a National First-Class County-Level Administrative Service Center”. Vigorously promote the standardization construction of the government service center. The administrative service center's remote reconstruction plan was confirmed, the administrative examination and approval and public service project catalogue was cleared and announced, the relevant work system was revised and improved, the "Government Service Center Work Specification" was edited and edited, and the province's unified style was set at the main intersection of the city. Style, content of the government service center traffic signs and government service bulletin board, the service hall set up a lead desk, service window set "first question responsibility post", unified production staff tag, work clothes, the implementation of sports venues and newspapers , the book reading room and other facilities, fully completed the XX annual standardization construction tasks.
Second, speed up the convenience service system, and promote the extension of government service to the grassroots to "restore first, then standardize, improve, improve and focus on construction, with a point-to-face work idea and "Shifang City, village convenience service standardization construction implementation opinions", "Shifang City The requirements of the People's Government's Opinions on Further Promoting the Construction of a Convenient Service System have been steadily advanced. First, in conjunction with the reconstruction of grassroots positions after the disaster, unified planning of service places and service facilities for the convenience and service systems of the 7 towns and 114 villages in the city. Front-desk window counter service, back-office open office mode, planning and designing a transparent and open convenience service hall. This work was fully launched in March this year. By the end of October XX, more than 90 villages had started construction reconstruction. The 10 towns that have been rebuilt and strengthened after the disaster and the 10 towns that have been rebuilt and rebuilt have all passed the reform and development project. Second, the villages after the disaster reconstruction are equipped with computers, printers, fax machines, scanners, etc. Office facilities and supplies; the third is to emphasize the importance of infrastructure construction and network information platform construction, and put forward a unified The network resources will use the "numbers" as a platform to establish a three-level network information platform for the interconnection of cities, towns and villages, and gradually implement the online acceptance of government affairs. At present, the software is under intense development and is expected It will be put into trial operation in December XX; the fourth is to establish and improve more than 20 work and operation mechanisms such as convenient agency services, and implement the guarantee mechanism such as agency service fund, target management system, special assessment system, and supervision and notification system; Actively promote project authorization and decentralization work, and establish a catalogue of township and village agency projects.
At present, the pilot project for the standardization construction of the convenience service agency in Mazu Village of Mazu Town has been fully completed and put into use in April this year.
Third, the implementation of the "two centralized, two in place" measures, the "590 Project" further deepened the implementation of the "two centralized, two in place" measures, the window authorization rate is 100%, and the project arrival rate is 100%. In the three years since the administration service center was in operation, the municipal government has repeatedly implemented measures of “two centralizations and two positions” through departmental visits, investigations, special meetings, special inspections, on-site office work, and signing of commitments. The existing 24 project departments have set up a resident service window in the center, and 19 project departments have entered the comprehensive service window. 156 administrative examination and approval and 88 public service matters of 43 municipal departments with administrative examination and approval functions have been settled in the center. The project occupancy rate is 100%; 24 resident service window departments have all set up the administrative examination and approval service department, implemented the approval section chief, and signed a unified power of attorney with the chief representative of the province, the project authorization rate is 100%.
From January to October, the service windows of the Administrative Service Center received a total of 90,470 administrative examination and approval and administrative services, and the settlement rate of 90,493 cases was 94.28%, and the completion rate was 100%. The accumulated administrative approval time limit was saved. 350,570 working days.
Establish a window-based operating mechanism and further optimize the approval process. The first is to implement the first instance and one nuclear system for administrative examination and approval. The “Interim Measures for the First-instance and One-Core of the Administrative License of Shifang City” was issued, which optimized the examination and approval process and shortened the service cycle. The second is to clean up, adjust and standardize the catalogue of administrative examination and approval and public service projects of the city, and implement process reengineering, optimize the approval process and simplify according to the requirements of standardization, high efficiency and convenience, and the requirements of “two centralized and two in place”. In the examination and approval process, dynamic speed increase is implemented. At present, more than 95% of the service links are completed in the window of the Administrative Service Center, that is, the proportion of the handling items has increased from 7.9% to 29% in the initial period of operation, and the commitment time limit is generally controlled within 7 working days, compared with the statutory time limit. The time limit is 17.52 working days.
The implementation of the "three systems", the supervision mechanism is sound, and the administrative efficiency is further improved. The “Work Plan for the Administrative Effectiveness Construction of the XX-year Organs of the Municipal Service Center” was issued and issued, and the “Three Systems” of the “First-information Responsibility System”, “Limited Time System” and “Responsibility Investigation System” were implemented. And improved more than 40 operational management mechanisms covering personnel management, service rules, accountability, assessment and evaluation, supervision of complaints, etc., and produced into "work specifications," to ensure the service specification, project management, approval operation, performance appraisal The management of the accountability department has rules to follow; the Municipal Effectiveness Office has been stationed in the Administrative Service Center, and has occasionally made unannounced visits to increase the administrative efficiency; the Municipal Commission for Discipline Inspection and the Municipal Supervision Bureau have set up complaint windows at the center to strengthen discipline supervision. The municipal service center implemented the "inspector's inspection system" to strengthen on-site supervision; hired government service supervisors to carry out social supervision; set up suggestion boxes and evaluation instruments, regularly conduct public satisfaction evaluation, and accept supervision by clients; The personnel were listed on the job and consciously accepted supervision; an administrative effectiveness electronic monitoring system was established and carried out. Timely supervision, strengthen real-time monitoring, early warning and correction of service windows, examination and approval items, examination and approval units and responsible positions, and ensure that administrative power runs in accordance with law, fairness and transparency.
In the past year, there has been no case of “eat and take cards” and other damages to the client’s interests, and the effective complaints are zero.
Accelerate the implementation of parallel approval and service post-disaster reconstruction projects. Continue to implement the "parallel approval", major investment projects and post-disaster reconstruction projects "green channel", "full tracking of agency services" related systems and operational management mechanisms, through special events, urgent matters, for the rapid implementation of the project has created Conditions; in order to further standardize administrative examination and approval, improve administrative efficiency, improve the “green channel” operation management mechanism for administrative examination and approval, optimize the development environment, ensure that the project approval speed does not deviate, accelerate the non-violation, and the government service center combines the previous operational experience. On the basis of repeatedly requesting suggestions from the Windows department, the “Shenzhen City Construction Project Parallel Approval Implementation Plan” was drafted and submitted to the municipal government executive meeting for discussion and approval, and was issued in the form of Shifufa [XX] No. 27 file. At the same time, in order to further implement the parallel approval work for construction projects, the Center will also work with the Municipal Supervision Bureau, Economic and Technological Development Zone, China Merchants and other units to formulate the "Joint Meeting System for Parallel Approval of Construction Projects" and "Information Project Notification System for Construction Projects". "From the system, the departmental responsibilities, departmental responsibility leaders and specific responsible persons in the parallel approval work were clarified.
From January to October, the parallel approval window accepted 674 items for parallel approval, and 674 items were completed. The average time per piece was more than 30 working days before the implementation of parallel approval.
Establish and improve public resource trading platforms to regulate public resource trading activities. The first is to establish a unified bidding and trading platform for the whole city. In accordance with the working principle of “separation of management and administration, unified management, transparency and standardization”, the municipal government will select government procurement, operational land auction activities, state-owned assets transfer activities, and fixed-price comparison of government investment projects under 2 million yuan. Activities are integrated into the municipal service center. At the same time, it also combined with the actual preparation of the list of public transport resource transaction projects entering the government service center. The second is to establish a standardized trading venue. On the third floor of the municipal service center, a bid opening room, a bid evaluation room, a fixed price comparison project extraction room and an auction room were set up, and a network system was opened, equipped with a computer, a projector, a video monitoring facility, a wall clock, a file cabinet, etc. Necessary facilities and equipment. The third is to establish a supporting operation management mechanism. As a pilot county-level city in the province's “fixed price comparison of government investment projects under 2 million yuan”, the municipal service center has established and improved the principles of legality, standardization, high efficiency and easy operation in the actual operation process. Operational management mechanism such as “Coordination Mechanism for Bidding and Bidding Work”, “Specifications for Bidding and Bidding Service”, “On-Site Management System for Bid Evaluation Activities”, “Operation Regulations for Fixed Price Comparison and Selection of Government Investment Projects under 2 Million Yuan” Trading activities have rules to follow, standardized and orderly. The fourth is to implement on-site supervision services. Relevant systems such as “Discipline of Bidding and Bidding Conference”, “Notes for Bid Evaluation Experts” and “Notes for Supervising Management Personnel” will be published on the wall; all on-site supervisors, bidders and agency personnel will wear the work cards uniformly produced by the center. The transaction information of the pre-qualification, bid opening, bid evaluation and winning bidders of the entry transaction items shall be recorded in the whole process, and the whole process video shall be recorded and stored for 60 days. The fifth is to implement a special person project tracking service. In line with the highly responsible attitude of the post-disaster reconstruction project, a special person tracking service was implemented for the project that has already confirmed the contractor, and the progress of the project was mastered. In response to the problems of the individual bidding companies found in the tracking process, it is impossible to ensure the project process and the failure to sign the contractual contract in time after the individual projects are completed, and the “Notes on Randomly Extracted Enterprises” has been compiled and perfected, and the bidding enterprises are vigorously publicized before signing up. At the same time, the problems existing in some of the projects found in the tracking service process were reported to the Municipal Commission for Discipline Inspection and the Municipal Supervision Bureau, which further promoted the further standardization of the work.
From January to October this year, the Municipal Service Center provided a total of 194 services for government procurement activities, 7 services for commercial land auctions, and 225 fixed-price comparison activities for government investment projects under 2 million yuan. This work has achieved good social benefits. It has received more than 10 banners from the company and more than 10 letters of commendation. “The winning bidders feel satisfied, and the unsuccessful bidders feel fair” is the evaluation of the bidding enterprises.
Strengthen personnel management and improve incentive mechanisms. First, in accordance with the provisions of the "Administrative Measures for the Administrative Service Center of the Shifang Municipal People's Government", the staff of the window will be selected to send personnel with high political quality, strong business ability and strong discipline to the window to ensure the basic quality of the window staff. The second is to improve the incentive mechanism and fully mobilize the enthusiasm and initiative of the staff. In response to the particularity of the central work, the "Measures for the Implementation of the Service Window and Window Staff Assessment of the Administrative Service Center" and the "Red Flag Window" and "Government Service Models" selection methods have been revised and improved; the relevant departments such as personnel coordination have been actively coordinated, and the windows have been appropriately improved. The annual assessment of the staff is excellent; the performance appraisal of 200 yuan per month is honored.
Fourth, strengthen information disclosure and create "sunshine government affairs"
In order to protect the people's right to know, participate and supervise, ensure that administrative rights are open and transparent. The municipal service center further strengthened the information disclosure work, publicized and supervised, publicized the image, publicly promoted efficiency, and made full efforts to create "sunshine government affairs" and achieved remarkable results.
Leaders attach importance to it, persevere and often work hard. A leading group was set up to clarify the specific responsibilities of relevant departments and service windows, and formed a good working pattern in which the main leaders personally grasped, in charge of the specific leadership, departments and windows, and ensured the smooth advancement of government information disclosure.
Establish and improve the information disclosure work system, standardize the channels for publicizing government information, and ensure that information disclosure work is carried out in an orderly manner. He has successively formulated relevant work systems such as the "Opening System for Work", "Opinions on Publicity and Information Disclosure", and "Public Information Disclosure Procedure". The content, scope, form and program of the disclosure are clarified. The Center for Integrated Business Coordination is responsible for the collection and organization of information. The Network Information Management Section is responsible for the external release and update of information.
Highlight key points and strengthen effectiveness. According to the actual content, nature, and requirements of government affairs information, use the central government service website, led electronic display, hall multimedia electronic inquiry system, publicity column, public notice column, service guide, convenience service card, written notice, telephone notice, etc. Forms focus on public institution setting, job responsibilities, operational mechanism, service system, handling rules, service specifications and management system; administrative approval and public service project catalogues stationed in the center, legal basis, application conditions, application materials, and services for each service project Programs, commitment time limits, charging basis and charging standards, supervision of complaints and other "seven public" content; application documents, bidding and project approval information.
Up to now, more than 100 staff members including the service window have been listed on the job. All the administrative approvals and public service items in the Administrative Service Center have been published in the “Seven Opens”, service guides, relevant laws and regulations, etc. The central website and the hall multimedia electronic inquiry system are open to the public; more than 1,000 pieces of government information are published on the central website, more than 10,000 pieces of bidding and project approval information are transmitted simultaneously, and more than 500 pieces of government information disclosure system information are uploaded; More than 10 periods; more than 40,000 copies of convenience service cards, service guides and demonstration texts were distributed in the service window.
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