Enterprise comprehensive office work ideas

I. Party building
In 2019, the party building and creation work of the branch company should be guided by the spirit of the 17th National Congress of the Communist Party of China and the spirit of the Fourth Plenary Session of the 17th Central Committee, consolidate and develop the practical achievements of the scientific development concept, and continuously strengthen and improve the company's party in the spirit of reform and innovation. Construction will transform the party's political and organizational advantages into the advantages of the company's scientific development as soon as possible. Provide a strong political guarantee for the standardization of party branch construction.
General requirements: Fully implement the spirit of the 17th National Congress of the Communist Party of China and the scientific concept of development, strengthen the concept of reform and innovation in accordance with the overall arrangements of the party committees and provincial companies of the branch, highlight the principles of building a harmonious enterprise, promote the goal of soft power improvement, and comprehensively deepen the party building of the branch. Innovate ideological and political work methods, enhance the level of spiritual civilization creation, expand internal and external propaganda, and contribute to the sound and rapid development of branch companies.
Main Practices: First, we must achieve the “three transformations” of the ideological concepts, working methods, and activities of grassroots party organizations by improving the establishment of grassroots organizations, improving organizational functions, and innovating organizational activities, that is, from traditional administrative orders to guiding services. The transformation of the type, from closed to open, from the emphasis on commonality to the emphasis on commonality and respect for individuality, and strive to improve the pertinence and effectiveness of grassroots party organizations. Second, in accordance with the "Party Construction Work Template" promoted by provincial companies, strengthen supervision, deepen content, refine goals, optimize mechanisms, and standardize and standardize grassroots party building work. The third is to comprehensively carry out and realize the construction of “standardization party branch”.
II. Ideological and Political Work Ideological and political work is an important part and component of the party building work and an advantage of the party's work. Next year, we must further improve the working mechanism of dynamic collection, analysis and feedback of employees at all levels, and work hard in depth, meticulousness, accuracy and timeliness, and seize the hot issues of strong employee response and the difficult issues that leaders at all levels need to understand. Targeted work, and effectively enhance the effectiveness of education guidance.
At the same time, through the process of crossing activities, actively find effective ways to alleviate the work pressure and life pressure of employees, and promote corporate harmony and stability.
Third, the creation of spiritual civilization continues to adhere to the "consolidation, deepening, improvement, development" work guidelines, pay close attention to the construction of spiritual civilization, further improve the targeted management, further promote institutionalized management, and further improve the daily management.
1. Profoundly understand the new requirements and tasks of the 17th National Congress of the Communist Party of China for the construction of spiritual civilization. We must integrate spiritual civilization construction into promoting the great development and prosperity of socialist culture, and use deeper understanding, more open thinking, and more effective measures to put civilization creation activities in the overall layout of the company to understand and study. To deploy and implement, we will strive to improve the civilized quality and civilization of the company's employees, and provide spiritual motivation and intellectual support to achieve the company's business development goals and promote the company's sound and rapid development.
2. Strengthen organizational leadership and promote deeper and multi-level coverage of creation activities. It is necessary to do a good job in the overall planning of the creation activities, and formulate specific creation measures; to achieve a deeper extension of the creation effect: from the first-line service window to the back-end support department team to form an efficient and high-quality service channel; from self-operated stores to cooperative stores To create a coherent service chain of civilization; to carry out the work of creating the Youth Civilization, and continuously enhance the radiation capacity of the Youth Civilization. It is necessary to adhere to the "multi-level coverage" of units, teams, teams, and individuals, and to build honors for enterprises with service stars, post-qualifiers, special pacesetters, excellent employees, and excellent teams, innovation teams, benchmarking units, advanced units, and demonstrations. To make the creation work more systematic.
3. Further strengthen the goal-oriented management of spiritual civilization. In the goal of creating civilized units, we must continuously improve the level, innovate basic management, and extend the work area; in 2019, the branch company will strive to be established as a “provincial civilized unit”. In terms of work content, we will focus on ideological and moral education, scientific and cultural business learning, environmental protection and energy conservation management, integrity building, and service level improvement. It is necessary to take the opportunity of building a "Guijia evaluation of bad" activities in spiritual civilization, grasping the first level at the first level, grasping implementation at all levels, and promoting the building of spiritual civilization.
4. The creation of the "Youth Civilization" collective as the main content and important carrier of spiritual civilization construction. The branch company continued to work with the branch company committee to “create quantity and improve quality”, clearly create the theme, formulate the target plan, do a good job of basic work, improve the management organization, standardize the system construction, improve the file management, strengthen the service function, and carry out The special event will comprehensively promote the creation of the Youth Civilization. The "Convenient Service, Satisfaction 100" activity should be the main content of the Youth Civilization Creation Campaign, and efforts should be made to expand publicity, implement requirements, optimize functions, and innovate services. It is necessary to use self-examination, spot checks, and notifications as the main means to give full play to the important role of the Youth Civilization in the "Convenient Service, Satisfaction 100" campaign.
Comprehensive Management 1. Improve the various management systems and take the road of the modern management system of “system management”.
The system is the code of conduct and work norms of enterprise cadres and employees, and is the fundamental guarantee for doing a good job. The company has successively formulated and improved the "Party Style and Clean Government Work System", "Management Assessment Management Measures", "Learning System", "Please Sell Fake System", "Financial Management System", "Confidential Work System", "Performance Management Implementation Rules", Rules and Regulations such as "Attendance Management Regulations", "Last Elimination System", "Office Supplies Management System", "Complaint Assessment Method", "Vehicle Management System", "Logistics Management System", "Information Reporting Management and Evaluation Methods" It is managed by rules and regulations, according to the system, promoting management level, efficiency, and improving the organization and discipline of employees, ensuring the smooth completion of various tasks.
Second, strengthen self-construction, improve work efficiency and overall quality of employees, strengthen ideological and political theory, study the scientific development concept in depth, and strengthen professionalism. Fully promote the "Mobile Online Academy" and continuously improve the ideological and political quality and service level of employees. Further establishing the outlook on life and values, firmly establishing the awareness of the overall situation and the sense of service, truly solving the problem of employees being comfortable with the status quo, not thinking about progress, and being able to use it in practical work, integrate and effectively achieve the stability of thinking and dedication. To be effective.
Strengthen work style construction, cultivate a good sense of service, and strive to improve work quality and work efficiency. It has formed a good atmosphere of less talk, more practical things, consistent words and deeds, seeking truth and being pragmatic, enhanced internal cohesiveness and combat effectiveness, further improved the implementation and execution, and further strengthened the awareness of serving the grassroots and employees, the quality of work and Work efficiency has been further improved.
Strengthen business learning, and on the basis of the knowledge of individuals who need to learn business according to their positions, the store is scheduled to be a group study day every Thursday, and organizes everyone to learn related business, especially service etiquette, td business, new business, data business and other business knowledge. Knowledge, proficiency in relevant policies and regulations, so that each employee strives to become a professional in his position.
Strengthen information management, further improve and modify employee information and materials, submit all kinds of attendance and statements on time, carefully check employee compensation, and make all kinds of data information more complete and accurate.
Strengthen corporate culture and improve employee satisfaction. Strive to establish an excellent corporate culture, team culture, establish a "people-oriented" thinking, respect the value and status of employees; enable employees to establish a sense of responsibility as a "owner", truly respect employees, treat employees well, and care for the welfare and growth of employees. Think of employees as the most important resource for business development.
Third, meticulously organize and earnestly carry out safety inspections and strengthen population and family planning work.
Sign the safety production responsibility letter with each team. We will adopt various forms to conduct safety education for employees, enhance safety awareness, improve self-defense and self-rescue capabilities of all employees, strictly implement relevant laws and regulations on family planning, establish and improve various rules and regulations, and the rate of three investigations and the rate of registration of floating population are 100%.
Fourth, in-depth performance management, performance-based heroes.
In 2019, the branch company should comprehensively promote performance management, and form a performance-oriented, performance-based heroic internal incentive mechanism. Each team can put performance appraisal in place. At the beginning of each month, the performance appraisal results of last month will be released and the content of this month's assessment will be announced to employees, so that each employee can see their work results last month and the main month of the month from the performance appraisal. Work matters, and then have the purpose of improving the deficiencies and reasonable arrangements for the work of the month, forming a competitive mechanism within the employees, the ability to go, the last eliminated.
5. In accordance with the requirements of “consolidation, deepening, improvement and development”, the branch actively promoted the comprehensive development of spiritual civilization creation.
Signed a letter of responsibility for Chuangjia's evaluation with each team, and required each team to aim at creating a civilized unit and a civilized window, and vigorously strengthen the ideological education and professional ethics education of employees, so that there are plans and measures. Effective. It is necessary to take the activities of “Youth Civilization No.” and “Convenient Service Satisfaction 100” as the carrier, and promote the creation work from the window service department to the back office support department, and improve the service level while expanding the coverage.
The purpose of corporate culture and corporate culture construction is to mobilize the enthusiasm of employees, attract talents and retain talents from the perspective of “people-oriented”. It meets the material and spiritual needs of employees with spiritual, material and cultural means to enhance the centripetal force and cohesiveness of enterprises, stimulate the enthusiasm and creativity of employees, and improve the economic benefits of enterprises.
In recent years, according to the unified deployment of group companies, provinces and municipal companies, our branch company has continued to improve the corporate culture management system under the correct leadership of the municipal party branch, taking employees' satisfaction as the starting point and customer satisfaction as the foothold. Social satisfaction is a cultural development strategy for rewarding points. The enterprise's cultural construction ideas are determined as: service enterprise center task, strengthen team and service culture, improve customer, employee and department collaboration three satisfactions, improve management supervision, communication training, and report communication deterioration effect evaluation four mechanisms Promote five projects of system, demonstration, talent, knowledge and brand. It has formed a corporate culture implementation system with leadership attention, employee participation, financial support, and organizational implementation, and proposed the theme of corporate culture construction of collaboration, sharing, fineness, and understanding. In-depth dissemination and practice of the cultural concept of "Zhengde is born to be good and good".
1. Work Ideas Service One Center: Adhere to the task of serving the enterprise center;
Strengthen two cultures: strengthen the "team culture" and service culture, and deepen the "care culture";
Improve three satisfactions: focus on improving “customer satisfaction”, “employee satisfaction” and “sectoral satisfaction”;
Improve the four mechanisms: improve the corporate culture management system by strengthening the four mechanisms of “management supervision”, “communication training”, “communication communication” and “effect evaluation”;
2. The theme of construction is based on the “six-dimensional model” of corporate culture construction, with the theme of “collaboration, sharing, fineness and understanding”, with the aim of building a high-performance team and effectively enhancing customer perception, and focusing on strengthening “team culture” and “service”. "Culture" and "innovative culture" continue to carry out "care culture" and promote the improvement of corporate soft power.
Strengthening the construction of “team culture” In the aspect of team culture construction, we will carry out a series of activities around the theme of happy team, innovative team and collaborative team, with the theme of “creating learning organization and knowledge-based employees”. Innovation, innovation, and innovation. It is particularly important to strengthen the horizontal and vertical communication and coordination between the teams, teams and branches of the branch.
On the one hand, with the goal of improving the “job satisfaction between teams, teams and branches, within teams, back-offices and teams”, by enhancing mutual communication and understanding, strengthening teamwork awareness and promoting cooperation between teams Cooperation and mutual service awareness, and strive to create a new team with efficient operation.
On the other hand, by advocating the spirit of sharing within the team and creating a positive organizational atmosphere, we will continue to build a culture of excellence teamwork in 2019, and continuously enhance the learning, innovation and service capabilities of the members of the team through the team culture. In order to continuously enhance the sense of teamwork and optimize the organizational work atmosphere.
Strengthen the construction of "service culture" In the aspect of service culture construction, build a high-quality service system with customer satisfaction with the core of enriching service connotation, improving service skills and cultivating service concept.
With the “Convenient Service, Satisfaction 100” activity as the main line, we will deeply understand customer needs and improve the level of refined service to create an excellent service culture, promote the process of building a superior operating system, and effectively enhance customer perception.
Strengthen the construction of "innovation culture" In the aspect of innovation culture construction, encourage and guide employees to innovate from time to time, innovate everywhere, and innovate everyone. Emphasis is placed on the use of quality management theory, methods, and procedures for real-world issues such as production, service, and management. Technological advancement and business innovation work focus on innovation in technology and business. Actively explore the establishment of China Mobile modern management system to improve the competitiveness and economic benefits of enterprises.
Fully mobilize the enthusiasm of employees, encourage employees to participate in company management, improve the efficiency and economic efficiency of enterprises, and enhance the core competitiveness of enterprises. Actively cooperate with the city company to carry out a wide range of rationalization proposals for all employees.
Encourage the staff to actively contribute ideas and suggestions, put forward good ideas, good methods, good experience, and carry out the "Golden Ideas" collection activities for a long time.
The branch company will give certain rewards to the “golden ideas” and “reasonable suggestions” adopted by the municipal companies, or better suggestions.
And contact with employees, forming a "walking management." From time to time, in every corner of the company, look at what employees are doing and their work scenarios. Listen to employee advice through irregular inspections.
Promote innovative human resource systems, strengthen communication within the enterprise, encourage regular exchanges of innovation, and strengthen recognition of innovation. The middle and senior leaders of enterprises must pay more attention to breakthrough innovation.
Innovative promotion and publicity throughout the company, forming a culture of advocating creativity and innovation, positioning high innovations and proactive innovation. In the daily work, we should also pay attention to innovation, especially the middle and high-level leaders should be the leaders of innovation.
A brief summary should be conducted every month, and the progress will be reported to the office in time by email 10 days before each month.
After the management innovation work has achieved results, timely sort out the results, summarize and improve, and evaluate the development of management innovation activities.
Deepen the construction of "Caring Culture" in the construction of Guan Ai culture, and focus on the "five cares" of thought, emotion, safety, life, and mind and body, and actively build a long-term mechanism for employee care.
Establish and improve the employee care system, establish the concept of “healthy, happy and efficient employees is the greatest wealth of the company”, adhere to the “people-oriented” management ideas, from helping employees grow, pay attention to employee psychology, care for employees' lives, and care for employee health. From the perspective of measures such as system improvement, process rationalization, and team building, we will deepen the “employee care project” and “eap project” in an all-round way to guide employees to grow up healthily, live happily, and work passionately.
To achieve employee value growth: implement human resources policies such as salary and benefits, career development, and capacity improvement, and promote continuous innovation in human resource management.
Promote employees' happy work: shorten management chain, simplify work flow, optimize assessment indicators, reduce front-line work pressure and complexity, reduce inefficient and ineffective labor, and improve overall work efficiency.
Improve the quality of life of employees: enrich the cultural and spiritual life of employees, solve the practical difficulties of employees, create a harmonious interpersonal atmosphere, strengthen the emotional care of employees, effectively do practical things for employees, and solve employee difficulties.
Caring for employees' mental health: establishing smooth channels, always maintaining close contact between the company's middle and senior managers and frontline employees, ensuring that employees' psychological demands are promptly responded and properly resolved; shaping the mentality of the sun, guiding employees to improve their psychological capital, and building psychological assistance for employees The platform helps employees prevent, cope, and alleviate various occupational mental health problems and crisis events, and help employees to develop harmonious and healthy body and mind.
Caring for employees is a strong support for adjusting employees' mentality, which makes employees' mentality change from passive to active, passive to positive, and embraced and embraced, forming a strong driving force and sufficient confidence and execution for the new round of competition.
The continuous implementation and implementation of the caring staff as a normal mechanism enables the employees to share the fruits of social reform and corporate development, so that employees can truly benefit and promote the growth of the company and employees.
3. Basic work measures, and earnestly strengthen the construction of professional ethics, starting from the ideological work of employees, and letting employees accept the reform ideas of the company's innovation and development through publicity and public opinion guidance, and timely resolve the contradictions in this process. Organize various excellent competitions and competition activities to tap the advanced elements of employees' thinking, vigorously promote the spirit of dedication and love, guide employees to combine personal ideals with the company's development goals, and cultivate employees' collective sense of honor, in order to motivate employees' high sense of responsibility. Make a strong cohesion within the company.
With development as the core, build a competitive corporate culture. Advanced corporate culture can not only guide enterprises to establish correct values, but also enhance the core competitiveness of enterprises with excellent culture and coordinate the harmonious development of enterprises. The competition of enterprises comes from continuous learning and constant knowledge renewal. Therefore, employees should be encouraged to become knowledge-based employees. According to the needs of the company, various methods should be adopted to train employees, so that the professional level and skills of employees can be greatly improved, and a competitive corporate culture can be created to further promote the enterprise. development of.
Strengthen the construction of the company system, adhere to the people-oriented, strengthen responsibility, refine management, pay close attention to implementation and improve the level of work management, further improve the corporate system, standardization of posts, so that company management and employee behavior have rules to follow, advocated in common Improve the incentive and restraint mechanism under the corporate culture, improve the work efficiency through the innovation of the mechanism, and lay a good foundation for the harmonious development of the enterprise.
Effective innovation and strive for effectiveness. Seeking truth from facts and accurately analyzing the history and current situation of corporate culture construction, combining with the actual situation of enterprises, effectively innovating, striving for practical results, and solidly promoting corporate culture construction.
, integrated propaganda, from the inside out. Be good at using and through various forms to publicize, disseminate and train corporate culture concepts, and create necessary and basic conditions for corporate culture construction.
Pay attention to the reality and raise the habits. Put the cultural concept and behavioral norms into the all-round and whole process of the company's business activities, implement it in the words and deeds of the employees, pay attention to guidance, pay attention to the reality, and promote good habits in the position.
, organic integration, pay attention to art. We will fully integrate corporate culture construction with production, management and management to achieve a comprehensive, all-round, and full-process docking; fully respect the individuality of grassroots units and employees, and organically integrate and effectively integrate culture.
4. Implementation of safeguards and leadership
a. Enterprise leaders are the advocates, designers and leaders of enterprises to promote corporate culture construction. Enterprise leaders should attach great importance to corporate culture construction in the strategy of enterprise development, and determine the objectives and basic content of corporate culture construction.
b. The party and government leaders are the main responsible persons in promoting the construction of corporate culture. It is necessary to form and adhere to the leadership pattern of "party and government coordination and responsibility, and party committee coordination and guidance."
c. The party organizations of the company must correctly handle the relationship between corporate culture construction and ideological and political work and spiritual civilization construction, so that they can be organically combined and promoted.
Organizational guarantee
a. Establish a corporate culture organization.
b. Establish a “Corporate Culture Leadership Group” headed by the manager and responsible persons of relevant functional departments, responsible for the organization, cultivation, implementation and guidance of the corporate culture of Hengshan Branch.
c. Under the “Corporate Culture Coordination Office”, the office is located in the comprehensive office, which is responsible for the daily work of the corporate culture, coordinating the corporate culture work of each department within the scope of duties, and guiding the cultural construction activities of the grassroots enterprises.
Funding guarantees the establishment of special funds for corporate culture construction, which is included in the financial budget of the enterprise, and provides necessary financial support and material security for the construction of corporate culture.
Institutional guarantees incorporate corporate culture construction into the target management system or performance appraisal system. The effectiveness of corporate culture construction is also one of the main contents of the annual appraisal. The appraisal results are linked to the performance of various departments and teams, and serve as leading cadres. The important content of the debriefing assessment.
In short, the development of corporate culture is a major issue that needs to be carefully practiced and explored. It is also a long-term process. It is also an urgent and arduous task that requires constant cultivation and construction. As long as we seize the opportunity, actively explore, and work hard to further increase the creation and enrich the cultural connotation, we will be able to create more and more lively experiences. The grand goal of building a corporate culture will certainly be realized.

Human Resources
1. The guiding ideology is aimed at the employees' ability to adapt, innovate, and improve their ability. In light of the actual situation of our company, we will personally focus on the team building of talent management. Vigorously improve the overall quality of employees, and provide suitable human resources for the company to establish a sustainable enterprise with sustainable competitiveness.
2. Main tasks, cooperate with various trainings organized by the city company, make full use of internal and external resources, vigorously carry out continuing education and technical upgrading training for professional and technical personnel, strengthen modern training concepts, and create a learning atmosphere for all employees.
To adapt to the needs of the company's development and management improvement, strengthen the training of all kinds of management personnel required by the company, and continue to carry out the adaptability and improvement training of various related knowledge and skills.
Organize the company's professional and technical personnel, develop a batch of training materials in line with the company's business technology, accelerate the improvement of the test questions database, case library, and meet the training needs.
Responsible for completing the induction work of new recruits, issuing relevant information, personally introducing the main responsible persons of each department to new employees, and explaining the main work, organizational structure, division of labor and internal prohibited behaviors and regulations of the department.
Strengthen the quality assessment and assessment of the hired personnel. During the trial period of new employees, we will communicate with new employees from time to time, understand the work situation and thoughts of new employees, and find problems at any time to communicate and solve problems.
Through the organization of social activities through departments, we will foster a sense of intimacy between new and old employees, strengthen the education of unity, cooperation and mutual coordination, and enhance our understanding of collective consciousness.
Strengthen communication and solve problems in the implementation process of the performance appraisal system. If the department leaders have deviations from the subordinates' scores, they can be returned for reassessment. When the employees have disputes over the evaluation results, they can file a complaint and the mediation team will mediate. Achieve objective and fair.