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What professional skills should the secretary master?

What professional skills the secretary should master is in the eyes of many people, and the secretary is a typist and clerk. But abroad, the secretary has long been classified into the scope of administrative management. Judging from the professional standards of secretaries issued by the labor department in China in recent years, there is still a distance from international standards. So, in the new era, what is the professional standard of the secretary? Recently, Ms. Shirley-taylor, the chief examiner for administrative management at the London Chamber of Commerce and Industry in London, expressed her views.

Ms. Shirleytaylor believes that in the past few decades, the role of the secretary has changed rapidly, and they are no longer typists or clerks. This change indicates that the secretary has begun to be included in the scope of administrative work. The secretary's job functions will involve project management, computer software application, organization of meetings and business trips, communication between external networks and intranets, archiving of information, and office management.

This change has also led to a shift in the market's need for secretarial talents. Shirley said that in the 21st century, the secretary needs to have the following five aspects: First, the ability to diversify. The secretary applies a language that understands the two countries and even more than three countries, and has certain language processing skills and computer skills. Second, organizational capabilities. The secretary should be an organizer who plans to make plans for various meetings and events and implement arrangements. At the same time, she still has to deal with a lot of work diaries, plans, files and electronic files. Third, communication skills. The secretary needs to deal with the boss, colleagues and customers, she is good at coordinating the relationship between the inside and outside of the company. Fourth, the ability to acquire new knowledge. The secretary must continue to grow knowledge and improve skills through further studies, especially in office technology, she needs to keep pace with the development of computer applications. Fifth, teamwork ability. The secretary has to participate in many practical projects. She needs to collect information and needs to urge the team to work hard. Therefore, teamwork ability is also a key part of the secretary's work.

For young people who want to be secretaries in China, Shirley made a suggestion: "To be a good secretary, the most important thing is to be really interested in this job, and use this as a driving force to seize every opportunity, keep learning and improve yourself. To meet the needs of the growing market."

It is understood that the recent London Chamber of Commerce and Industry Examinations has opened a special professional qualification examination for Chinese young people who are interested in secretarial work. There are various levels of examinations such as administrative management, bookkeeping and word processing. For those who want to become a new generation of secretaries, you can improve your competitiveness by participating in international professional training.

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