Hotel opening plan

It is very important to prepare for the opening of the hotel and the work after the opening of the hotel; it is also a challenge for professionals engaged in hotel management. I used the countdown method to operate the hotel's preparatory work as a project, and the practice proved to be extremely operability.

First, the trial run before the start of the trial operation before the opening is often the most busy and most problematic stage of the hotel. The study of the characteristics and problems of this stage of work will help reduce the occurrence of problems and ensure a smooth transition from preparation before the opening of the hotel to normal business. The management of the housekeeping department should pay special attention to the following issues during the trial operation before the opening of the business:
With a positive attitude, the hotel enters the trial operation stage, and many problems will be revealed. In this regard, some room management staff will show irritable emotions and accuse the subordinates too much. The correct way is to take a positive attitude, that is, to complain less about subordinates, and to encourage them to find ways to solve problems. In communication with other departments, attention should not be focused on who should be held accountable, but how to solve the problem.
Frequent inspection of the availability of materials The foregoing has talked about the issue of the management of the room department should assist in the procurement and inspection of the materials. In practice, the guest rooms of many hotels tend to ignore this work, so that at the critical juncture of the fast opening, many items are not yet in place, which affects the work before the department opens. Items that are often forgotten are: work key chains, rags, scrap sheets, marble blades, etc.
Emphasis on process control Before the opening of the room, the cleaning work was large and time was tight. Although the management emphasized the precautions in the cleaning, the waiters did not understand or “take shortcuts”. For example, the concentration is very strong. Acid cleaner removes traces, removes construction waste from glass with a blade, and pays no attention to methods. Once these problems occur, it is difficult to take remedial measures. Therefore, the timely inspection and correction of managers after the assignment of tasks can often play a multiplier role.
Strengthening the protection of finished products The most serious damage to hotel carpets, wallpapers, furniture and other finished products often occurs during the period before the opening of the business, because at this stage, the construction team in the store is the most, everyone is rushing to the progress of the project, and at this time the room department The task is also the heaviest, and it is easy to ignore the protection, and the coordination with the engineering unit is often very difficult. Despite this, the room management staff should not be slack in the protection of the finished product, so as not to leave a lasting regret. In order to strengthen the protection of the finished products of the hotel, the management of the room department can take the following measures:
1. Actively recommend the hotel to adjust the air conditioners and water pipes before starting the decoration of the rooms, so as to avoid water pipes leaking and destroying the wallpaper, and a large amount of dust polluting the rooms when debugging the air conditioner.
2. Strengthen communication and coordination with the decoration construction unit. The management personnel of the construction unit are urged to strengthen the management of construction personnel. The management of the housekeeping department should strengthen the inspection of the unsupervised floors, especially the decoration workers use strong acid to remove the stubborn stains, because strong acid can remove the stains, but the damage to the sanitary ware will soon be revealed, and it is irreparable. .
3. Take over the floor as soon as possible and strengthen the control of the floor. Although it takes a lot of effort to take over the floor early, it is crucial to protect the floor. Once the floor key has been taken over, the room department will take full responsibility for the protection of the facilities and equipment in the room. The room department must make specific and clear regulations on how to protect the facilities and equipment. After the carpet is laid on the floor, the room department needs to have stricter control over the people entering the floor. At this time, the waiter should be arranged to be on duty on the floor, and all the personnel entering and leaving must be replaced with the slippers prepared by the room department. The department should put some discarded carpet heads on the floor out of the population. In case of rain or snow, the sheets should be discarded to ensure that the carpet is not contaminated.
4. Start the de-tagging of the carpet. Carpets emphasize the maintenance of the carpet, which not only keeps the carpet clean, but also helps to cultivate employees' awareness of protecting the finished products from the beginning, which will have a very positive impact on the future work of the rooms.
Strengthening the management of the keys Before the opening of the business and during the opening period, the department work is particularly complicated. The room management staff can easily neglect the management of the keys. The confusion of the use of the universal keys and the loss of the keys are frequent problems. This can have very serious consequences. The housekeeping department first has to number all the keys for the Ding, and is equipped with a key chain. Secondly, a strict system is adopted for the key collection. For example, the requisition and return must be signed, the user must not lend the key to others, and the key must not leave the body.
Determining the placement of items to determine the placement of items should be started as soon as the model room is confirmed, but many room management staff have neglected the work, so that until the room is laid out, the specifications of the items are considered. The training of the specifications, and this is precisely the busiest time of the department. As a result, it is difficult to conduct effective training, resulting in irregular room layout, and the waiter is constantly reworking for this. The correct method is to include this work in the work plan before the opening of the business. After the model house is confirmed, the layout of the items in the room will be designed, the layout specifications of various types of rooms will be determined, and the photos will be photographed. Staff are trained. The experienced room manager also regulates the layout of the floor work and work vehicles, often achieving better results. Check the quality of the room.
The acceptance of the quality of the room is often the responsibility of the engineering department and the room department. The acceptance of the room department is essential to ensure the quality of the room. Before the acceptance of the housekeeping department, the room acceptance form should be designed according to the actual situation of the hotel, and the items to be inspected should be listed one by one to ensure that no items are missing during the acceptance. The housekeeping department should ask the acceptance unit to sign the acceptance form and keep a backup to avoid future wrangling. After checking the room, the experienced room manager will list all the questions according to the room number and the problem type to facilitate the rework of the construction unit and the department's mastery of the condition of each room. The room department should also make corrections to the above records on a daily basis to keep up-to-date records.
Pay attention to the shift of work priorities, and make the department work gradually transition to the normal operation. The department work is complicated, but the department manager should keep a clear head and gradually guide all work to the normal track. During this period, the department manager should pay special attention to the following questions: 1. The courtesy and etiquette of the staff are required according to the specifications. Due to the fact that the floor has not yet received guests, the dust is large when the infrastructure is cleaned, and the uniforms are not yet in place, the management of the room department may not have strict requirements on the courtesy etiquette and instrument appearance of the staff, but as the opening is approaching, Begin to pay attention to these aspects, especially to remind employees to be light, light, and light. Cultivating the good habits of employees is the key to doing a good job in the room, and the training of employees' habits during the opening period will have a great impact on future work. 2. Establish a formal communication system. The department should start to establish an internal conference system, handover system, and start using forms; and gradually make communication between departments and departments on the right track. 3, pay attention to the background cleaning, equipment and furniture maintenance. Various cleaning and maintenance plans should be implemented gradually, and should not be dealt with when the problem becomes serious.
Pay attention to the use of vacuum cleaners. There will be a lot of garbage when the infrastructure is cleaned. Many employees may not understand the precautions for the use of vacuum cleaners, or save trouble by using vacuum cleaners to absorb large garbage and sharp objects. Some even absorb moisture. Garbage, thus varying degrees of damage to the vacuum cleaner. In addition, the amount of dust collected per day during the opening period is much larger than usual. It is necessary to clean up the garbage in the dust bag in time, otherwise it will affect the vacuuming effect and may even damage the motor. Therefore, room management personnel should pay attention to the training of employees using vacuum cleaners and conduct on-site supervision.
Ensuring that adequate, qualified rooms are available. Most of the hotels in the country are always in a hurry, and most of the rooms that are robbed have certain problems. The problem that often arises is that the front office department has discharged the required room number, and the room manager found that the room in question has problems that cannot be solved in one way or another, and the room is not changed. Allowed to affect the quality of the rooms and the satisfaction of the guests. The experienced room manager will take the initiative to maintain close contact with the front office manager and prepare the required rooms according to the requirements of the front office and the hotel room.
At the same time of using the computer, prepare manual emergency forms. Many hotels cannot use the computer department for timely and effective training for various reasons before opening, which will affect the normal operation of the hotel. For this reason, it is necessary for the room department to prepare a manual emergency table.

Strengthen safety awareness training to prevent all kinds of accidents. Room management personnel should pay special attention to fire hazards and find that the construction unit should report the fire on the floor in time. In addition, it is necessary to enhance the awareness of theft, to avoid the excessive enthusiasm of the service staff, and to open the door for others.
Strengthening the training on the facilities and equipment in the room. One of the common problems at the beginning of the hotel opening ceremony is that the waiter does not fully understand the use of the room facilities and equipment, and can not give the guests the correct guidance and help, so as to bring the guests Some inconveniences have come, such as the use of a whirlpool in the room and the use of a multi-purpose toilet.

Second, the hotel preparations and the preparations for the hotel before the opening of the hotel, mainly to establish a departmental operating system, and for the opening and opening operations in the human, financial, material and other aspects of adequate preparation, including:
Determining the jurisdiction and responsibility of each department of the hotel. After arriving at the post, you must first familiarize yourself with the layout of the hotel, preferably on the spot. Then, based on the actual situation, determine the jurisdiction of the hotel and the main areas of responsibility of each department, and report the specific proposals and ideas to the general manager in written form. The top management of the hotel will convene the relevant departments to discuss and make decisions. When carrying out regional and responsibility divisions, managers of various departments should proceed from the overall situation and have a good sense of service. According to the professional division of labor requirements, the hotel's cleaning work is best managed. This is conducive to the standardization of the standard, the improvement of efficiency, the reduction of equipment investment, the maintenance and maintenance of equipment and the management of personnel. The division of responsibilities should be clear and it is best to determine it in writing.
The design organization of each department of the hotel should design the organization scientifically and reasonably. The managers of all departments of the hotel should comprehensively consider various relevant factors, such as the scale, grade, building layout, facilities and equipment, market positioning, management policy and management objectives of the hotel.
Formulating the purchase list of the goods There are many transactions before the opening of the hotel. The procurement of business items is a very labor-intensive work. It is very difficult for the procurement department to complete this task. All business departments should assist them to complete the work together. Regardless of whether it is the Purchasing Department or the various departments of the hotel, the following questions should be considered when formulating the procurement list of each department of the hotel:
1. The architectural features of the hotel.
The type and quantity of items purchased are closely related to the characteristics of the building. For example, the work floor is usually equipped with a work car, but for some villa-style buildings, the work car can't function; in addition, the number of some cleaning devices is directly related to the number of rooms on the floor, for each floor. The hotel has 18 to 20 rooms, and the room manager needs to decide whether the main cleaning equipment on each floor is one or two. In addition, the configuration of certain equipment items in the room department is also related to the labor organization and related business volume of the room department. Another example is the dining car in the food and beverage department, which has to be considered whether it can be up to the dishwasher. Whether the massage bed can enter the door of the massage room, etc.
2. Industry standards.
The National Tourism Administration has issued the industry standard for “Quality and Equipment Requirements for Star-rated Hotel Room Supplies”, which is the main basis for the room manager to make a purchase list.
3. The design standards and target market positioning of the hotel.
Hotel management personnel should proceed from the actual situation of the hotel, according to the design of the star rating standards, with reference to the national industry standards production list, and should also consider the target market positioning of the hotel according to the target market positioning of the hotel, the dining environment The preference, as well as some behavioral habits when spending.
4. Industry development trends.
Hotel management personnel should pay close attention to the development trend of the industry, and should have a certain sense of advancement in the provision of goods, and should not be too traditional and conservative. For example, it is a beneficial attempt for the hotel to properly reduce unnecessary guest items in the room according to the needs of the guests. The catering department reduced the size and arrangement of gold, red and red, adding some elegant arrangements and so on.
5. Other situations.
When formulating the material procurement list, relevant departments and personnel should also consider other relevant factors, such as: occupancy rate, hotel funding status, etc. The design of the purchase list must be standardized, usually including the following columns: department, number, item name, specification, unit, quantity, reference supplier, remarks, etc. In addition, the department needs to determine the standards for the relevant items while developing the procurement list.
Assisting in purchasing the manager of each department of the hotel does not directly undertake the procurement task, but this work has a great impact on the opening and operation of each department. Therefore, the manager of each department should pay close attention to and participate in the procurement work. This not only reduces the burden on the purchasing manager, but also ensures that the purchased items are largely compliant. The manager of each department of the hotel should check the purchase list regularly to check the status of each item, and the frequency of inspection should be gradually increased with the opening of the business.
Participating in or responsible for the design and production of uniforms. The design and production of uniforms in the hotel are the practice of the hotel industry. At the same time, it is pointed out that because the room department is responsible for the washing, storage and replenishment of the uniforms, the styles and fabrics of the room management staff in uniforms. In terms of choice, it often has its own unique ability to appreciate.
The preparation of the work manuals of the work manuals of the various departments of the hotel is a guide for the department's Ding, and is also the basis for the training and assessment of the department staff. In general, the workbook should include job responsibilities, work procedures, rules and regulations, and operational forms.
Participation in employee recruitment and training Staff recruitment and training in all departments of the hotel is the responsibility of the personnel department and the manager of each department of the hotel. In the process of employee recruitment, the personnel department will conduct preliminary screening according to the general requirements of the hotel work, and the manager of each department of the hotel is responsible for the good admission. Training is a major task before the opening of the department. Managers of various departments of the hotel should proceed from the actual situation of the hotel, formulate practical and feasible departmental training plans, select and train department trainers, and guide them to prepare specific teaching plans and supervise training. The implementation of the plan and ensure that the training is done to achieve the desired results.
Before the establishment of the property files of various departments of the hotel, it is necessary to establish the property files of various departments of the hotel, which is of special significance to the management of various departments of the hotel in the future. Many hotel and hotel managers lost the opportunity to master first-hand information because they ignored the work during this period.
Follow up the progress of the hotel decoration project and participate in the acceptance of all departments of the hotel. It is generally attended by the Ministry of Infrastructure, Engineering, and various departments of the hotel. All departments of the hotel participate in the acceptance, which can largely ensure that the quality of the decoration meets the standards required by the hotel. Before participating in the acceptance, all departments of the hotel shall design a checklist for the inspection of each department of the hotel according to the situation of the hotel, and conduct corresponding training for the personnel of the participating departments. After the acceptance, the department should keep a checklist for future follow-up inspections.
Responsible for the infrastructure cleaning work of the whole store in the infrastructure cleaning work of the whole store. In addition to being responsible for all infrastructure cleaning work in their respective areas, the hotel departments are also responsible for the cleaning of relevant public areas such as the lobby. The success of the infrastructure cleaning work before the opening of the business directly affects the protection of the finished products of the hotel. Many hotels have left a lasting regret because of the neglect of this work. All departments of the hotel should work with the top management of the hotel and the relevant responsible departments to determine the infrastructure cleaning plan of each department before the opening of the business. Then, the department of the room department will train the cleaning knowledge and skills of the employees in each department for each department. Equipped with the required utensils and detergents, and inspected and guided the cleaning process.
The simulation operation of the department can be carried out in the department simulation operation after all the preparatory work is basically in place. This is both a test of preparation and a solid foundation for formal operations.

Third, the hotel opening preparation plan to develop the hotel opening preparation plan, is to ensure that the hotel's various departments before the opening of the work is normal. There are many forms of opening preparations, and hotels usually use the countdown method to ensure the normal preparation of the opening. The countdown method can be expressed in the form of a table or in the form of a text. The following is a pre-opening work plan expressed in a table for reference only.
Example: "Preparation plan for a hotel before opening"

Progress Content Completion time Responsible person Remarks
April
1. Human Resources and Marketing, 2. Food and Beverage Department, 3. Housekeeping Manager Entering the Work
4. Develop a hotel recruitment plan.
5. Develop a hotel organization chart, 6. Post design
7. Staffing, 8. Salary plan. 4.1---4.15 1. Follow up the progress of the renovation project
April
1. The civil works are completed, 2. Fine decoration started.
3. Dormitory 4. The logistics project started,
5. Fire, air conditioning, water, electricity, gas pipelines,
6. Installation window
7. Room. Dining Lobby Renovation
8. Communication system wiring 4.1---
4.1---5.30
1.1---4.30
1.1---4.30
2.1---
3.10----- 1. The focus is on staff quarters
May
1. The employee reports, enters the store,
2. New employee hotel induction training,
3. Start market research and develop marketing plans,
4. Print various reports. Documents
5. Customized employee training clothes
6. Customized dining utensils, room items, recreational facilities
5.1----6.30

5.20---6.30

5.25---6.30 Personnel

General Manager of each department 1. Combination of local and foreign recruiting,
2. Finance is sent by the board of directors
May
1. Complete the dormitory 2. Engineering. Order the bed. Quilt
3. Weak current system installation, boiler installation
4. Clean up the outdoor site and make a green plan.
5. Custom kitchen equipment, 5.20---7.10
5.1-----6.30
5.1-----6.25

5.1------6.25 1.
June
1. Arrange for employees to go to the partner store for an internship
2. Formulate a banquet list and plan
3. Customized marketing supplies, start early intervention marketing
4. Formulate the opening ceremony plan
5. Develop an in-store shop decoration procurement plan
6. Restaurant, conference furniture enters
7. Check the completion of the engineering and equipment installation of all departments of the hotel 6.10—6.20
6.10---6.20
6.10---6.20
6.20----
6.10----6.20

6.10---6.30 Personnel departments, personnel marketing department, procurement

Purchase 1. Ensure that employees eat and live.
2. Training venue
3. The hotel logo is printed on the appliance.
June
1. Air conditioning system installation and commissioning
2. Electrical equipment. Communication system installation and commissioning
3. Kitchen equipment installation and commissioning
4. Renovation of the renovation project
6.10---6.30
6.10---6.30
6.15---6.30
July
1. Arrange for employees to go to the partner store for an internship
2. Formulate a banquet list and plan
3. Customized marketing supplies, start early intervention marketing
4. Formulate the opening ceremony plan
5. Develop an in-store shop decoration procurement plan
6. Restaurant, conference furniture enters
7. Check the completion of the engineering and equipment installation of various departments of the hotel. 8.15---9.05
8.20---8.30
8.20---
8.15---8.30
8.15---8.25
8.15---8.30 Marketing Department of Marketing Department of Personnel Marketing Department. General Offices. Procurement

Engineering department
July

Executive rules
-------Housekeeping

Contact the project contractor three months before the opening of the business. This is the responsibility of the project coordinator or the store manager, but the room manager must establish this communication channel for future contact.
The second month before the opening
1. Participate in the selection of materials and styles for uniforms.
2. Know the number of rooms, categories and bed specifications, etc., and confirm the orientation of various types of rooms.
3. Understand the configuration of other facilities such as hotel recreation.
4. Make clear whether the room department uses a computer.
5. Familiar with the design blueprints of all regions and look at the field.
6. Learn about the list of orders and existing assets. 7. Understand all orders that have been implemented and replenish orders that have not yet been fulfilled.
8. Ensure that all ordered items can be put in place one month before the opening of the business, and agree with the general manager and relevant departments on the storage and control methods of the main items before the opening of the business, and establish the order acceptance, storage and inquiry.
9. Check if necessary furniture and equipment are missing, and make sure that the expenses do not exceed the budget.
10. If the hotel does not have a laundry room, it is necessary to inspect the local laundry area and sign the laundry contract outside the shop.
11. Decide which work items should be in the form of outsourcing, such as: pest control, exterior wall and window cleaning, and bidding and negotiation for these projects.
12. Design department organization.
13. Write a description of the duties of each position in the department and formulate a training plan before the opening of the business.
14. Implement employee recruitment matters.
One month before the opening
1. According to the design requirements of the hotel, determine the layout standards of the rooms.
2. Develop a series of standards and systems for the inventory of items in the department.
3. Develop the use and management plan for the work key of the room department.
4. Develop a safety management system for the room department.
5. Develop a lead and use program for chemicals such as detergents.
6. Develop check and repair procedures for room facilities and equipment.
7. Develop a uniform management system.
8. Establish a room quality inspection system.
9. Develop a lost item handling program.
10. Formulate relevant regulations for the house to be repaired.
11. Establish service standards for "vip" rooms.
12. Develop a cleaning program for the guest room.
13. Determine the price of the guest washing and design the corresponding form.
14. Determine the relevant service procedures for washing clothes.
15. Design department operation form.
16. Formulate pre-opening employee training programs

5) 20 days before the opening
1. Review the design of the laundry room.
2. Contact the cleaning supplies supplier so that at least one month before the opening of the business, all necessary items will be put in place to ensure the normal operation of the hotel's “land reclamation” work.
3. Prepare a room inspection and acceptance form for use in the room acceptance.
4. Approving the salary and benefits of employees in this department.
5. Approve the equipment standards for all cloths and articles.
6. Implement the employee training plan before the opening of the business.
The fifteenth day before the opening
1. Review the cleaning and maintenance plans and procedures for marble and other special facing materials.
2. Develop a supply program for customer items and cleaning supplies.
3. Develop other ground cleaning methods and maintenance plans.
4. Establish an inspection and reporting program for the ok room.
5. Determine the contact channels between the front office and the guest room.
6. Develop an employee incentive plan.
7. Develop a cycle and work program for the work of room planning and sanitation.
8. Formulate all front and back office cleaning and maintenance plans, and clarify the responsibility for cleaning and maintenance of all relevant departments.
9. Establish a document management program for the room and laundry rooms.
10. Continue to implement employee training programs.
Tenth day before opening
1. Cooperate with the Finance Department to establish a set of total inventory standards for cloth, utensils and passenger supplies according to the estimated demand.
2. Approve the delivery and reception dates of all rooms.
3. Prepare enough cleaning supplies for cleaning before opening.
4. Determine the storage standards for each warehouse.
5. Ensure that all room items are stored on the shelves according to specifications and standards.
6. Re-examine the quantity and quality of furniture and equipment with the general manager and relevant departments, and make confirmations and modifications.
7. Prepare a detailed cargo storage and control program with the chief financial officer to ensure that the expenses before opening are accurate, reliable and reasonable.
8. If the hotel has its own laundry room, it must get a certain contact with the social commercial laundry area so that necessary assistance can be obtained when necessary.
9. Continue to implement employee training programs.

The seventh day before the opening
1. Check with the engineering manager to see if the spare parts of the laundry equipment have arrived.
2. Formally determine the organization of the room department.
3. Develop a staffing plan based on work and other specifications.
4. Obtain the design standard specification for the guest room.
5. Check the room with the person in charge of the project according to the list to ensure that each room meets the standards.
6. Establish a scrapping program for cloth and uniforms.
7. According to the tasks and requirements of the sewing in the store, determine what kind of sewing workers are needed, and establish the selection objects for outreach, in case of need.
8. Formulate the list of in-store personnel who enjoy the laundry discount and relevant regulations.
9. Start preparing the first cleaning of the room.
The fifth day before the opening
1. Start cleaning the rooms one by one and equip them with supplies for use.
2. Wash all fabrics before use. Sampling and washing tests must be carried out before full washing to determine the best washing method for various fabrics in the future.
3. According to the project delivery plan, the person in charge of the project will accept and rush the relevant areas and projects one by one.
4. Start cleaning the backstage area and other public areas.