2019 Cultural Bureau Work Plan

According to the "Decision of the XX Provincial Committee of the Communist Party of China on Accelerating the Construction of a Cultural Province", the Tenth Plenary Session of the Eleventh Session of the Municipal Party Committee, and the "Proposal of the CPC's General Committee on the Overall Thinking of the Eleventh Five-Year Plan for Economic and Social Development", the city's cultural work is vying Create a "provincial city with advanced cultural work" and build a "culturally strong city" as the goal, comprehensively dock the "eight major projects" of cultural construction in the province, and accelerate the construction of cultural positions, cultural industries, cultural fines, cultural studies, cultural protection and cultural talents. Deepen the reform of stylistics, promote the integration of culture and economy, and gradually form a public cultural service system, cultural market system and cultural development environment that are compatible with the economic and social development of the city and coordinated with the growing cultural needs of the people. The indicator ranks in the forefront of the counties in XX city.

1. Focus on building a public cultural service system and strengthen the construction of urban and rural cultural infrastructure. On the one hand, we must speed up the construction of urban cultural infrastructure, and at the same time, we must reorganize and integrate the existing cultural institutions, libraries, museums and other cultural units while building the cultural facilities of the city's Grand Theatre and Cultural Square. The Art Center will enhance the taste and grade of the city's public cultural venues as a whole. On the other hand, it is necessary to speed up the construction of rural grassroots cultural networks, and strive to build two provincial “Donghai Pearl” projects, two XX “Golden Corridor” projects and four characteristic cultural villages each year. Do a good job in the construction of sub-projects for cultural information resource sharing projects.

2. Taking the opportunity of the Xianxia Ancient Road Application as a chance to strengthen the protection and utilization of historical and cultural heritage. We will do our utmost to grasp the basic work of applying for the world historical and cultural heritage of the Xiansha Ancient Road in the city section of the Maritime Silk Road. We will strive to issue "Several Opinions on Strengthening the Protection of Historical and Cultural Heritage" to provide policy support and financial support for the historical and cultural heritage of the city. Strive to start the planning and construction of the Twin Towers Theme Cultural Park and other urban historical and cultural landscapes as soon as possible to create a cultural brand with urban characteristics. Do a good job in the provincial-level key cultural relics protection units such as Guzheng Village, Yang’s Ancestral Hall, Wang’s Ancestral Hall, Dagong Hall, and the rescue of municipal-level key cultural relics protection units such as “Dafu No.”, Shuangta, “Fenglin Tower” and Wang’s Ancestral Hall. Sex protection work. Actively do a good job in the declaration of the sixth batch of cultural protection units in the Sanqingkou Ancient Porcelain Village, the Kumbhadu National Historical and Cultural Protection Area, and the Qinghu Ancient Dock Ancient Street District Provincial Historical and Cultural Protection Area. Effectively make good use of the museum's positions and facilities, organize regular cultural relics exhibitions, and play the role of the museum's cultural relics. Continue to do a good job in excavating and sorting out the intangible cultural heritage focusing on traditional porcelain crafts, folk songs, paper-cuts, murals, hand lions, ancient music, etc., and establish a folk art ecological protection zone in the Ba Badu, and build 2-3 My citizen art brand.

First, the work target

1. Create a brand of “Integrity Anhui Power” and establish an image of honest service.
2. Strive to create an advanced unit in the civilized industry of Anhui Province.
3. The customer's random sampling test satisfaction rate is not less than 85%, and the top three in the county's wind test.
4. Further increase the standardization management of power supply stations. In XX, the standardized management of power supply facilities will reach 100%.
5. Actively promote the construction of demonstration windows. 6. Standardize the customer service center of the county power supply company.

Second, the work task

1. In-depth development of the company's service culture.
2. Deepen the activity of “Integrity into Wanjia, Service into the Community”.
3. Continue to improve the construction of the customer service center to ensure the smooth flow of the 95598 service hotline.
4. Grasp the computer management of the "integrated management information system" of the power supply station.
5, to serve rural customers, adhere to the "four to the household" service.
6. Organize the investigation and unannounced visits, and focus on checking the promises and service quality of the meter reading personnel and maintenance personnel.
7. Continue to carry out standardized management and demonstration window construction activities of power supply stations, and carry out inspection and review work.
8. Strengthen the business learning and skills training of the workforce.
9. Regularly hold customer seminars and meetings of supervisors, and regularly seek opinions from the National People's Congress and the CPPCC.
10. Promote the contact system of power supply employees.

Third, work measures

1. Grasp the construction of "integrity" theme education and service culture. Earnestly implement the "Outline for the Implementation of Citizens' Moral Construction" and the "Opinions on Deeply Implementing the Spirit of the 16th National Congress of the Communist Party of China and Further Strengthening the Construction of Citizens' Morality", and vigorously carry out the theme education and service culture construction of "Integrity Anhui Electric Power" in accordance with provincial companies. It is required to strengthen the enterprise spirit of “doing the best service and try our best” in the work practice, and constantly improve the service consciousness of “customer satisfaction as the standard”. Establish the company's quality service concept and focus on creating the “Integrity Anhui Power” service brand from the three levels of concept, behavior and vision.

2. Strengthen employee skills training. Focus on strengthening the training of business skills and behavioral norms for window units and maintenance personnel, copying and collecting personnel, electricity inspectors and metrological verification personnel, and agricultural electricians. We will conscientiously implement the State Grid Corporation's "Power Supply Service Code" and conscientiously implement the "Code of Conduct for Civilized Service for Power Supply Business Employees". By creating a learning enterprise, we will continuously increase the knowledge reserves of employees, optimize the knowledge structure, and improve the innovation capability.

3. Strengthen information disclosure and social publicity. Actively report to the county party committee, county government and other higher-level organs to strengthen the links and communication with industry and commerce, price, technical supervision, consumer associations, news units and other aspects. Establish a power supply information disclosure system, and regularly release information on the power supply situation, power price policy, power supply service commitment, demand side management status, service complaints, etc. to the society, and establish an image of honest service. 4. Increase the promotion of advanced and typical models. Further strengthen publicity and planning, vigorously promote the touching stories of advanced collectives and advanced individuals emerging in quality services, ensuring the supply and use of electricity, and use the typical promotion work to continuously deepen the quality service work through spiritual incentives and material incentives.

5. Actively explore new channels and new brands that expand quality services. Carefully implement and improve the visit system for major customers and important customers. Continuously expand service content, carry out diversified and personalized special services, standardize extended service behaviors, and implement various forms of service measures such as on-site service and employee contact customer system. Strive to make efforts to form a high-quality service series service brand of Anhui Power.

6. Continue to strengthen the work of creating a civilized industry. Continue to strengthen and deepen the construction of industry style, establish and improve the responsibility system for the construction of the wind, and adhere to the investigation and clear investigation system, improve the meeting system of the supervisors, and promptly hold customer meetings and meetings of supervisors. Social supervision. The problems encountered in the investigation should be dealt with seriously. The problems reflected by the customers and supervisors should be notified and rectified in a timely manner, and all kinds of incidents affecting the reputation of the industry should be resolutely eliminated. We must conscientiously handle customer complaints and reports, and strictly investigate the responsibility, so that complaints and reports can be resolved as much as possible at the grassroots level, avoiding the occurrence of leapfrog reports, and reducing the rate of complaints and reports. It is necessary to continue to carry out the activities of creating double civilized units in depth, continuously improve the overall level of civilization of the company, and establish a good social image.

7. Strengthen the construction of quality services and the normalization mechanism. To improve the construction of the customer service center as the main carrier, adhere to the "first question responsibility system" to ensure the smooth flow of the 95598 service hotline; to improve the operational efficiency of the marketing service department, optimize business processes, streamline business procedures and standardize service behavior, Accelerate the construction and actively promote the practical process of the sales technical support system, use computer information technology to improve the service level, strengthen the system implementation and assessment hardness; conduct random sampling and year-end evaluation of the quality service work of each unit, establish quality service and work style Construct a normal operating mechanism.

8. Further regulate the charging behavior. It is necessary to actively publicize the service policy and relevant regulations and define the boundaries between paid services and unpaid services. Strengthen the implementation supervision and management of electricity tariffs, focus on publicizing the same-price policy of the same network, ensure the correct implementation of the same price on the same network, and safeguard the legitimate rights and interests of power supply companies and customers. Strictly implement the system regulations, standardize management, ensure that there are no violations of discipline and discipline; strictly implement the national electricity price policy, conscientiously implement the responsibility system, resolutely put an end to the "three chaos", further standardize the behavior of agriculture-related charges, and prevent incidents that harm the interests of rural customers.

9. Improve the construction of work standards and assessment standards for agricultural power construction. In accordance with the requirements of the Standardized Service Standards for Rural Power Supply Business and the Standardized Management Standard for Rural Power Supply, the management of rural power supply stations will be further standardized, institutionalized and informatized. When standardizing the customer service center of Dangtu County Power Supply Company, it is necessary to speed up the construction of “customer service support system” and provide material and technical support for the normal operation mechanism of high-quality service. It is necessary to strictly implement the “four-to-household responsibility system” for rural power supply services, establish and improve the “four-to-household” responsibility system, strictly investigate accountability, further standardize agricultural power service and management, improve the level of agricultural power services, and ensure 100% of townships and towns. The standardization management of the power supply station completed the goal of the Dangtu County Power Supply Company to standardize the customer service center.

10. Increase the intensity of unannounced visits. It is necessary to increase the intensity of the unannounced visits, and focus on the management of "weak periods," "weak links," and "weak positions." Strengthen the power supply service during major festivals, during the important festivals such as the Spring Festival, “May 1st” and “10·1”, carefully organize unannounced visits, strictly control the duty system, strengthen the repair work arrangement and management, and ensure the safety and quality during the major festivals. powered by.

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