Power supply company civilized industry and work style construction work plan

First, the work target

1. Create a brand of “Integrity Anhui Power” and establish an image of honest service.
2. Strive to create an advanced unit in the civilized industry of Anhui Province.
3. The customer's random sampling test satisfaction rate is not less than 85%, and the top three in the county's wind test.
4. Further increase the standardization management of power supply stations. In XX, the standardized management of power supply facilities will reach 100%.
5. Actively promote the construction of demonstration windows. 6. Standardize the customer service center of the county power supply company.

Second, the work task

1. In-depth development of the company's service culture.
2. Deepen the activity of “Integrity into Wanjia, Service into the Community”.
3. Continue to improve the construction of the customer service center to ensure the smooth flow of the 95598 service hotline.
4. Grasp the computer management of the "integrated management information system" of the power supply station.
5, to serve rural customers, adhere to the "four to the household" service.
6. Organize the investigation and unannounced visits, and focus on checking the promises and service quality of the meter reading personnel and maintenance personnel.
7. Continue to carry out standardized management and demonstration window construction activities of power supply stations, and carry out inspection and review work.
8. Strengthen the business learning and skills training of the workforce.
9. Regularly hold customer seminars and meetings of supervisors, and regularly seek opinions from the National People's Congress and the CPPCC.
10. Promote the contact system of power supply employees.

Third, work measures

1. Grasp the construction of "integrity" theme education and service culture. Earnestly implement the "Outline for the Implementation of Citizens' Moral Construction" and the "Opinions on Deeply Implementing the Spirit of the 16th National Congress of the Communist Party of China and Further Strengthening the Construction of Citizens' Morality", and vigorously carry out the theme education and service culture construction of "Integrity Anhui Electric Power" in accordance with provincial companies. It is required to strengthen the enterprise spirit of “doing the best service and try our best” in the work practice, and constantly improve the service consciousness of “customer satisfaction as the standard”. Establish the company's quality service concept and focus on creating the “Integrity Anhui Power” service brand from the three levels of concept, behavior and vision.

2. Strengthen employee skills training. Focus on strengthening the training of business skills and behavioral norms for window units and maintenance personnel, copying and collecting personnel, electricity inspectors and metrological verification personnel, and agricultural electricians. We will conscientiously implement the State Grid Corporation's "Power Supply Service Code" and conscientiously implement the "Code of Conduct for Civilized Service for Power Supply Business Employees". By creating a learning enterprise, we will continuously increase the knowledge reserves of employees, optimize the knowledge structure, and improve the innovation capability.

3. Strengthen information disclosure and social publicity. Actively report to the county party committee, county government and other higher-level organs to strengthen the links and communication with industry and commerce, price, technical supervision, consumer associations, news units and other aspects. Establish a power supply information disclosure system, and regularly release information on the power supply situation, power price policy, power supply service commitment, demand side management status, service complaints, etc. to the society, and establish an image of honest service. 4. Increase the promotion of advanced and typical models. Further strengthen publicity and planning, vigorously promote the touching stories of advanced collectives and advanced individuals emerging in quality services, ensuring the supply and use of electricity, and use the typical promotion work to continuously deepen the quality service work through spiritual incentives and material incentives.

5. Actively explore new channels and new brands that expand quality services. Carefully implement and improve the visit system for major customers and important customers. Continuously expand service content, carry out diversified and personalized special services, standardize extended service behaviors, and implement various forms of service measures such as on-site service and employee contact customer system. Strive to make efforts to form a high-quality service series service brand of Anhui Power.

6. Continue to strengthen the work of creating a civilized industry. Continue to strengthen and deepen the construction of industry style, establish and improve the responsibility system for the construction of the wind, and adhere to the investigation and clear investigation system, improve the meeting system of the supervisors, and promptly hold customer meetings and meetings of supervisors. Social supervision. The problems encountered in the investigation should be dealt with seriously. The problems reflected by the customers and supervisors should be notified and rectified in a timely manner, and all kinds of incidents affecting the reputation of the industry should be resolutely eliminated. We must conscientiously handle customer complaints and reports, and strictly investigate the responsibility, so that complaints and reports can be resolved as much as possible at the grassroots level, avoiding the occurrence of leapfrog reports, and reducing the rate of complaints and reports. It is necessary to continue to carry out the activities of creating double civilized units in depth, continuously improve the overall level of civilization of the company, and establish a good social image.

7. Strengthen the construction of quality services and the normalization mechanism. To improve the construction of the customer service center as the main carrier, adhere to the "first question responsibility system" to ensure the smooth flow of the 95598 service hotline; to improve the operational efficiency of the marketing service department, optimize business processes, streamline business procedures and standardize service behavior, Accelerate the construction and actively promote the practical process of the sales technical support system, use computer information technology to improve the service level, strengthen the system implementation and assessment hardness; conduct random sampling and year-end evaluation of the quality service work of each unit, establish quality service and work style Construct a normal operating mechanism.

8. Further regulate the charging behavior. It is necessary to actively publicize the service policy and relevant regulations and define the boundaries between paid services and unpaid services. Strengthen the implementation supervision and management of electricity tariffs, focus on publicizing the same-price policy of the same network, ensure the correct implementation of the same price on the same network, and safeguard the legitimate rights and interests of power supply companies and customers. Strictly implement the system regulations, standardize management, ensure that there are no violations of discipline and discipline; strictly implement the national electricity price policy, conscientiously implement the responsibility system, resolutely put an end to the "three chaos", further standardize the behavior of agriculture-related charges, and prevent incidents that harm the interests of rural customers.

9. Improve the construction of work standards and assessment standards for agricultural power construction. In accordance with the requirements of the Standardized Service Standards for Rural Power Supply Business and the Standardized Management Standard for Rural Power Supply, the management of rural power supply stations will be further standardized, institutionalized and informatized. When standardizing the customer service center of Dangtu County Power Supply Company, it is necessary to speed up the construction of “customer service support system” and provide material and technical support for the normal operation mechanism of high-quality service. It is necessary to strictly implement the “four-to-household responsibility system” for rural power supply services, establish and improve the “four-to-household” responsibility system, strictly investigate accountability, further standardize agricultural power service and management, improve the level of agricultural power services, and ensure 100% of townships and towns. The standardization management of the power supply station completed the goal of the Dangtu County Power Supply Company to standardize the customer service center.

10. Increase the intensity of unannounced visits. It is necessary to increase the intensity of the unannounced visits, and focus on the management of "weak periods," "weak links," and "weak positions." Strengthen the power supply service during major festivals, during the important festivals such as the Spring Festival, “May 1st” and “10·1”, carefully organize unannounced visits, strictly control the duty system, strengthen the repair work arrangement and management, and ensure the safety and quality during the major festivals. powered by.

Related to the content of the civilized industry and work style construction work of this power supply company :
City Tourism Bureau's work summary in 2009 and 2019 work plan street patriotic health work plan 2019 Agricultural Machinery Bureau work plan 2019 secondary school logistics work plan hospital logistics work plan administrative logistics work plan middle school logistics work plan enterprise logistics Work plan view more >>)

Second, actively participate in the European Tourism Promotion Conference organized by the provincial bureau, Hangzhou Domestic Tourism Trade Fair, Shanghai International Tourism Trade Fair and Singapore Tourism Promotion Conference, etc., and use the publicity platform such as trade fairs and promotion conferences to expand the breadth and breadth of tourism publicity. Strive to improve the popularity of Longyan tourism.

Third, innovative ideas, strengthen cooperation and expand the market. According to the characteristics of the source market and location of the city, the tourism bureau of the city has emancipated the mind, mutual benefit and win-win development, and received a warm response from the *****. In July, the three places signed a tourism collaboration. **". Establish a tourism cooperation zone without administrative boundaries and barrier-free, integrate tourism resources of the three cities, design tourism routes of the three cities, jointly promote promotion, and establish a collaboration zone to further develop and expand the tourist market of the city. The entry cost is reduced, which lays the foundation for the passengers at the end of the ** high-speed.

Fourth, hold the Tulou Festival and speculate on the overseas market. Grasping the opportunity of opening the ** high-speed road at the end of the year, on December 29th, we organized and organized the **Cultural Tourism Festival, borrowed the ship to go to the sea, used the ** window to increase the intensity of overseas propaganda, and promoted the export-oriented type of tourism in our city. Expand the overseas market and achieve a win-win goal. During the Earth Building Festival, about 400 people from foreign countries, overseas travel agents, media and domestic media, and guests from Japan, Southeast Asia, Hong Kong, Macao and Taiwan attended the opening ceremony. More than 1,000 tourists enjoyed the large-scale symphony "Tulou Reverberation" directed by Zheng Xiaoying, and also held The “Tulou in the Eyes of Tourists” photo contest, the tourism merchandise exhibition and the 100 self-driving tour** events caused great repercussions.

5. Integrate tourism resources and jointly produce promotional materials. According to the formation of the airport and the formation of the ** co-operation zone this year, the tourism market has changed, and the long-line guests and overseas guests will increase greatly. We timely adjust and select 10 mature scenic spots, arrange new routes, and operate according to the market, reflecting who will benefit from the promotion. Efforts to achieve a new situation of superiority and inferiority and virtuous circle. Co-produced tourist traffic maps with Xiamen and Zhangzhou, self-driving guides, etc., to increase targeted publicity and achieve twice the result with half the effort.

6. Continue to do a good job in the regular publicity of radio and television, newspapers and magazines, and focus on breaking online publicity. Do a good job in reception and cooperate with Canadian New Era TV, British Fiorent Film Company, Taiwan Dongsen TV Station, Fujian TV Station, China Travel News, Shenzhen Business Daily, Xiamen Evening News, Xiamen Straits Life Daily and other domestic and foreign media. Publicity report. In April, the comprehensive revision of the **Travel Network was completed, and the other 12 cities in the Fujian-Guangdong-Cooperative Zone were linked to give full play to the publicity function of modern online media. The Xinluo District Tourism Bureau also used Longyan.com to carry out the one-month “Solo Tourism Discussion” prize-winning event, and received many good words and suggestions.

2019 Tourism Work Project

In 2019, the city is expected to receive 4.07 million tourists, with a total tourism income of 1.88 billion yuan, up 25% and 28% respectively over the previous year. In order to achieve the above objectives, we must focus on the following work priorities:

First, increase the intensity of publicity and promotion. First, on the occasion of the 70th anniversary of the Red Army's Long March, the third tourism festival of the city, the Revolutionary Cultural Tourism Festival, was held.

Second, "March 8", "May 1st" Golden Week, Summer Holiday, "10. One" Golden Week before the gathering of various media, with a strong sensation.

Third, organize the city's tourism system to actively participate in the XX-year domestic tourism trade fair organized by the provincial bureau, the International Tourism Trade Fair and other activities.

Fourth, the preparation of a new version of the ** travel guide, letter cover the six elements of tourism, focusing on practicality and guidance. Publish the book "** Landscape" to enhance the fun of tourism. For self-driving and individual travel, we published the "** Self-help Travel Guide" and the new travel promotional CD-ROM to improve the construction of the travel network platform.