Annual highway work summary

200x is the first year of the company's establishment. In just two months, with the care and support of the head office and Chairman Wang, Shangyu Company has completed planning, organization and development, and all the work has been on the right track and completed. The fee income element basically achieved the collection target. The following reports on each specific work:

First, the completed work

Construction work: At present, the company has completed the relocation of office buildings and the configuration of basic office supplies. All personnel are on duty, and the daily work of toll stations, monitoring centers, and company offices has been carried out in an orderly manner.

1. Ensure that office supplies are complete. In order to ensure the fees and the office facilities of the organization are fully and timely in place, the leaders of the company team led the middle-level personnel to study and research for many times. Through on-the-spot inspection and consultation, combined with the actual situation of our company, formulate the purchase plan, list the budget, and compare the prices repeatedly. , quality, faster configuration of basic office supplies, effectively ensuring the smooth development of work.

2. Relocation of office facilities. Due to work needs, the company's office was moved from the Transportation Bureau to the comprehensive building of the monitoring center. Before the relocation, the company made a detailed plan to register the company's fixed assets and monitor the entire process during the relocation, effectively ensuring the company's property safety.

3. Staff deployment. We conducted a thorough analysis of the company's personnel, and then arranged the most suitable positions for each of them according to the age, knowledge structure, physical conditions and other factors of each comrade, so that people can do their best.

Self-construction: internal strength, external tree image

In order to meet the needs of the operation of the Shangyu Expressway, comprehensively improve the staff's quality, establish a good image of Shangyu Expressway, and the company's branch has a productive self-construction work.

1. Military training. We participated in the military training of the provincial high-incidity branch. In the military training, the comrades embraced the idea of ​​"blood-sucking without tears, falling from the skin and not falling out of the team". They were listed in the ranks, standing in the military position, taking the right steps, training hard, not hurting the fire line, strengthening the body and cultivating the team spirit. He also participated in the military parade of the provincial high-tech company branch, and was praised by the instructors and the leaders of the provincial high-tech company.

2. Business training. In order to consolidate business knowledge, comrades are scattered to the various toll stations of the company, learning and practicing. They took the business staff as a teacher, seriously studied, humbly consulted, practiced by themselves, and quickly mastered the basic skills of operation management such as ticket management, vehicle identification, and accident handling, laying a good foundation for the next step.

3. Revolutionary traditional education. Under the leadership of the company's leaders, all the staff visited the exhibition of Comrade Jiao Yulu's deeds. They watched Jiao Shuji lead the people of Lankao in the extremely harsh conditions and struggled hard. The hearts of the comrades were strongly earthquake-stricken. They all said that they must learn well Jiao Yulu The spirit is based on the position, taking root in the post and doing a good job.

4. Conduct a large-scale discussion activity on “Who do I work for?”, and carry out submissions, speeches, and labor competition methods to change the concept of work. First of all, in the work, "I want to work" is "I want to work", to stimulate the enthusiasm of the employees, to establish a full participation mechanism and improve the incentive mechanism as a means to mobilize the enthusiasm of the employees to participate in the labor competition, to provide operational management for the company. Strong power. Secondly, the branch carries out labor competitions, focusing on improving efficiency, focusing on improving efficiency, and benefiting from management; improving service quality as the foothold and benefiting from service; developing people can only be fundamental and benefiting from science and technology. With the theme of safe production, it is necessary to benefit from safety, thus highlighting the effectiveness of labor competition.

Collection work: around the center

The company was established in accordance with the annual deployment and requirements, with the aim of quality service, with the aim of economic efficiency, highlighting the "two key points" - team building and standardized management, and achieved remarkable results. As of December, the passing vehicle fee is realized.

1. Scientific decomposition, increase income and promote income, and ensure the successful completion of the target task.

In order to ensure the smooth completion of the annual collection task, the company has signed a target responsibility letter with each toll station. At the same time, the 200x annual company's toll plan tasks and target tasks were scientifically decomposed, and the toll stations were required to be decomposed according to the annual tasks and quarterly indicators, and refined to the monthly, to reach the monthly insurance season and the quarter. Year of preservation. Formed a heavy burden, everyone picks, there are indicators on the shoulders of everyone.

2, strict rules and regulations, control downgrade standards, plugging and promoting.

In order to reduce the rate of leakage and achieve the goal of increasing revenue, the downshift standard has been strictly controlled. The downshift must be reviewed by the stationmaster. On December 13th, led by company manager Wu Yaguang, the working group consisting of inspection, collection and monitoring conducted a comprehensive inspection of the toll collection and collection and standardization management of the toll station. By examining the evaluation and analysis of the problem, the levying behavior was further standardized, and the leakage was promoted.

3. Carry out work style rectification, strengthen standard management, and improve service standards.

In order to further do a good job in civilized collection and quality service, establish a good social image of the expressway, and ensure the smooth completion of all the objectives and tasks of the collection, the company has carried out the "learning standards" and "examination management methods" Activities, creating civilization. Through extensive publicity and launching, it has enhanced the awareness of quality service, and consciously made "five hearts," "three voices," and "eight likes" in the work. "Five hearts": that is, the civilized language should be enthusiastic, the billing should be careful, the answer should be patient, the service should be sincere, and the opinions should be open-minded. "Three Voices": There is a voice, a voice, and a voice. "Eight like": that is, the attitude of the big car is the same, busy and not busy, the leadership is not in the same, the same day and night, check and not check a sample, the attitude of the staff is good and bad Like, I feel good and bad, and I am praised and wronged. Adopt flexible and diverse forms, carry out employee education, and improve the "two" factors. 11 initial collection study

The "Administrative Measures for Collections", in mid-November, the branch collection personnel went to Zhengzhou to learn the knowledge of Internet access charges. These activities have achieved good results.

4. Adhere to the “four do not let go” to ensure the security of the ticket and the person.

At the beginning of the company's establishment, we firmly established the guiding ideology of "security is image, safety is efficiency", and we have actually made "five in place": that is, the idea is in place, the position is recognized, the leader is in place, the measures are in place, and the treatment is in place. Always guard your safety work in an important position and do your best. The company also signed a safety target responsibility letter with the grassroots toll booth. Responsible for the occurrence of accidents, "four do not let go": that is, the cause of the accident is not checked and not let go, the responsible person can not be dealt with, the rectification measures are not implemented, the lesson is not absorbed. . It is required to supervise all the charging stations to overcome the ill-fated mentality and fully anticipate a variety of unsafe factors. In particular, several station accidents occurred at the beginning of the station construction, which caused us to be vigilant and to formulate various precautions and emergency measures in a targeted manner. For example, the road police will intercept and intercept the Leica vehicles, collect the special vehicles every day to pick up the accounting and ticketing personnel, strengthen the special management of the ticket, etc. By adopting these practical measures, the loopholes in the security work are blocked and the ticket is secured. And personal safety.

, maintenance management: grasp the focus

In order to speed up the maintenance and management of expressways, improve the maintenance technology and service standards of expressways, maximize the functions of expressways, and improve social and economic benefits. In the maintenance and management of expressways, adhere to the principle of prevention and prevention. In accordance with the requirements of regularity, preventiveness and timeliness, we will enhance awareness of awareness, quality awareness, unimpeded awareness and service awareness, improve the quality of maintenance and maintenance standards, and successfully complete the maintenance tasks of highways and give full play to the highways. It is fast, safe, comfortable, smooth and economical, ensuring the smooth, clean, green and beautiful highway. Specifically grasped the following aspects of work.

1. Scientific management and establish the image of the expressway.

In order to maximize the use of the expressway and establish a good highway image, we have adopted the method of going out and taking it. We have successively went to Shangkai Company, Gaofa Company, and Zhongyuan Shares to learn about their maintenance system and maintenance methods. It has successively formulated and improved a series of new methods of project management such as “filling in the maintenance engineering report”, “safety management of maintenance engineering” and “reward and punishment methods for maintenance engineering”, so that the whole maintenance management work can be standardized and institutionalized. Scientific track.

2. Grasp the details to ensure the safety of the highway.

According to the characteristics of Shangyu Expressway, it is still in the stage of defect liability period, and strengthen coordination and exchange with the construction unit. The company maintenance department cooperates with the construction unit to carry out comprehensive quality inspection on the road sections under its jurisdiction and timely find problems. The special treatment of the details affecting the safety of the expressway is mainly dealt with the cracks on the pavement. The greening of the central split belt is carried out to remove the dead seedlings and replant the new seedlings, fertilize and water the plants, and the pavement and service area squares are filled. And renovation.

Road work: highlighting the point

In the year of 200x, we conscientiously implement the guidelines of “prevention first, comprehensive management, and rule the way according to law”, and strengthen the road team with the aim of “serving the society, serving the general staff and serving the Shangyu Expressway”. Construction, continuously strengthen the training of road administration personnel's ideas and business knowledge, improve the comprehensive quality of the road team, ensure the safe and smooth operation of the expressway and efficient operation, and make full use of the social and economic benefits of the expressway.

1. Strengthen learning and improve your own quality. Ironing must be hard on its own. According to the work characteristics of the road detachment, adopting the combination of concentrated learning and decentralized learning, and cooperating with the Legal Affairs Department of the Transportation Bureau to carry out road administration training, studying the laws and regulations such as “Henan Province Expressway Management Regulations” and “Administrative Licensing Law”, and issuing road administrations. The booklet on law enforcement management requires that the road officials carry it with them and learn about these measures to effectively improve the legal literacy and law enforcement capabilities of the road officials. We adhere to the standards of "strict law enforcement, well-trained, disciplined, and able to fight hard", and carry forward the spirit of "pointing soldiers". In the event of an emergency, we can "call it, come and fight, and win." The fastest time, the fastest speed to deal with the problem, with a strong business savvy, highly responsible spirit, to ensure the integrity of highway road production rights, so that the road detachment has indeed become a "pointer" to protect the road production rights.

2. Strengthen publicity and education to prevent accidents.

Always adhere to the "safety

First, the prevention-oriented guiding ideology, the safety work as a regular task is often unremitting, starting from the road patrol, construction safety and other aspects, the branch team members carefully study the traffic regulations, safe driving and other related knowledge. Traffic police, public security and other departments launched joint law enforcement, joint propaganda and other activities to publicize highway safety regulations and crack down on Leica behavior. Safety education for people along the line, especially for schools along the high-speed line, to promote parental safety with student safety Parents will drive their loved ones to form safe households, safe villages and safe towns, starting from the source and reducing the hidden dangers of accidents.

Monitoring work: increase monitoring efforts

Establish an advanced monitoring and management system and increase supervision. First, the various tasks of the monitoring personnel are managed vertically by the monitoring office, and the toll station is only responsible for the logistics support of the monitoring personnel. The second is to implement the exchange and rotation between stations and stations, to prevent the close relationship between the monitoring personnel and the toll collectors, to solve the problem of acquaintance supervision; the third is to train the graduates of colleges and universities. , enriched to the front line of monitoring, improving the efficiency of supervision.

Ideological and political work: multiple channels to increase employee motivation

As the reforms continue to deepen, the lifestyles, behaviors, ways of communication, and emotional ways of employees are dramatically changed. This requires us to abandon the old traditions and old methods in ideological concepts and ways of thinking, and to establish modern concepts, modern ways of thinking, and modern methods of education.

1. Explore new ways and do a good job in ideological and political work for employees.

In daily work, I understand the dynamics of employees' thoughts through various channels, grasp the pulse of employees' thoughts, and then do a good job in ideological work, which has achieved remarkable results. To sum it up is three words: true, real, and accurate.

"True": It is the feelings. Have feelings for employees, talk with words, talk with sincerity, talk with one heart, talk about sincerity, talk sincerely, make ideological and political work in the ear, into the brain, into the heart

"Real": It is the reality of work, the care of comrades should be implemented, the actual work for comrades, the cold winter is not afraid of cold, the three volts of summer heat is not afraid of heat, for the employees to do the facts, do good things.

"Quasi": To treat comrades who make mistakes, criticize must be accurate, education must be accurate, help them to recognize the ideological roots of making mistakes, and avoid the next occurrence.

2,

Through the hiring of the cadres, the work of the cadres is enhanced to enhance the sense of motivation and responsibility of the cadres.

In order to realize the institutionalization and scientific management of cadre personnel management, and to coordinate with the files issued by the head office on December, 200x, the four vacant posts of the deputy stationmasters were selected and employed in various forms, greatly mobilizing the work of the company's employees. Learning enthusiasm, in the work formed a "better, learn, catch, help, super" good situation.

Anti-corruption: building support points

Shangyu Company regards party style and integrity construction and honesty and self-discipline as an important task, adheres to the principle of treating both the symptoms and the root causes, comprehensively administering, punishing and preventing, paying attention to prevention, and gradually constructing a punishment and prevention system with equal emphasis on education, system and supervision. . We will conscientiously implement the party responsibility system for building the party's integrity. Focus on solving outstanding problems reflected by employees and resolutely correct the damage to employees' interests and unhealthy practices. The construction of the leadership team has been continuously strengthened, the sense of ownership of employees has been continuously strengthened, the internal supervision mechanism has been continuously improved, the company's cohesiveness has been continuously enhanced, and the comprehensive forces have been continuously improved.

Second, the existing problems

In 200x, although we have achieved certain results, there is still a certain gap from the requirements of the leadership. The main problems are:

1. Due to the short time and lack of experience in leading positions, the middle-level cadres need to improve their management standards.

2. The grassroots level is mostly transferred by construction personnel. The age is not reasonable enough, the cultural structure is uneven, and the business skills need to be improved.

3. There is a kind of impetuous psychology among some employees, the knowledge work is not enough, and the efficiency is not