Summary of the 2019 letter and visit work of the Environmental Sanitation Bureau
In XX, the XX Environmental Health Administration under the guidance of the theoretical system of socialism with Chinese characteristics, conscientiously implemented the spirit of the Third Plenary Session of the XX and xx sessions of the Party, established the important concept of "people-oriented", and continuously strengthened the leadership of letters and visits. Efforts were made to improve the working environment of letters and visits, and the reception and complaint handling of letters and visits was an important political task. It has achieved one-stop service of reception, registration and feedback, and further strengthened the leadership and work intensity of letters and visits. The letter and visit work of the bureau in the past year is summarized as follows:
I. Strengthening leadership and putting letters and visits into the important work agenda is an important part of highlighting the work of letters and visits. The bureau takes the "xx big" spirit and the scientific development concept as the guide, highly unifies the mind, clarifies the work objectives, and integrates the environmental protection letters and visits into the overall important work. Agenda.
Establish a leadership team. The leadership team of the bureau has established a new concept of "people-oriented" and timely adjusted the leading group of letters and visits. The leader of the group is personally in charge, the party branch secretary and the deputy director are the deputy heads, and the heads of the bureaus, departments and teams are members of the group. With an efficient and coordinated work and operation mechanism, the work of letters and visits has been highly valued and created a good working atmosphere.
A petition office was established. We set up a petition office in the office, vacated office space, added desk stools and computers, equipped with full-time petitioners to receive environmental protection letters and complaints and complaints; formulated the "responsibility of letters and visits staff", "the work system of letters and visits", etc. A series of letters and visits work systems have effectively implemented the objectives of the letters and visits, so that the work of the Bureau's letters and visits has basically been regulated, promoted the work of letters and visits, enhanced the operability of work, and improved the overall level of letters and visits. It has created a good working environment for the reception of letters and visits.
Strengthen personnel training. The bureau attaches great importance to the study and training of petitioners, purchases relevant learning materials, urges the petition staff to strengthen the basic knowledge of the letters and visits, theoretical knowledge and knowledge of laws and regulations, and focuses on the "Regulations on Letters and Visits" and "Xinjiang District Committee of Lijiang City" The implementation opinions of the People's Government of ×× District on strengthening and improving the work of letters and visits in the new period, and other laws and regulations, the professional ethics of letters and visits, the main tasks and functions of letters and visits, and the knowledge of letters and visits. Through study, the overall quality and work level of the staff have been improved.
Strict complaints and complaints system. The Bureau of Letters and Visits receives complaints and accepts complaints, implements a responsibility system, and strictly enforces the duty system to ensure that letters and visits are received, complaints are accepted, and that they are not empty, and that they are not open to the public, and that 0888-5181624 is open to the public as a channel for letters and visits, ensuring that people are answered 24 hours a day. After the shift and on-duty personnel are sick and have no gaps; after receiving a telephone complaint, they must have records, some people appear, have processing results, and have feedback; answering telephone calls should be polite, and on-site law enforcement should be civilized and standardized.
Second, strengthening measures to improve the work of letters and visits to a new level of letters and visits is a very arduous and complicated task. We firmly establish the concept of "the interests of the people are no small matter", warm reception, conscientious handling, timely feedback, and achieved "pieces There is a return, everything is echoed, and the quality of letters and visits has improved significantly.
Do a good job in reception and reception. First of all, I fully understand the status and role of letters and visits in the new era, earnestly enhance the sense of political responsibility, and consistently carry out "open door visits"; second, determine the "six hearts" requirements in behavior. According to the characteristics of the work of letters and visits, on the basis of the public commitment of the service, the bureau has put forward the "six hearts" requirement of the petition work, that is, to receive the visits to be enthusiastic, to listen to the reflections to be sincere, to understand the situation carefully, to explain the patience, to solve problems and to be sincere , dealing with problems is not eccentric. In the past year, the Bureau of Letters and Visits received complaints and complaints have strictly complied with the "Regulations on Letters and Visits", which effectively guaranteed the rights of petitioners.
Seriously handle letters and visits and complaints. First, printed special letters and complaints, complaints and records, and received reception and acceptance records; second, the leaders read and approved letters and visits in a timely manner, so that general letters and visits were handled by the in charge of the leaders, and important letters and visits were collectively studied and handled by the team members; The third is to handle letters and visits, complaints adhere to the principle, act impartially, and do not violate the policy, and do not intensify contradictions. In the past year, in the cases of receiving and receiving letters and visits, some related claims were raised concerning the vital interests of the employees of the unit. Some of them were various contradictions and disputes arising from environmental health problems, and some were complaints about the sanitation work. Cases, complaints and calls are based on the principle of “respect, understanding, caring, solving difficulties and high efficiency” for letters and visits and complainants. If problems are not concealed, not exaggerated, timely reflections and satisfactory solutions. At the same time, I replied to a CPPCC proposal in a timely manner, so that there were instructions and replies. The members gave full affirmation and satisfactory answers to the handling of the bureau.
Carry out special rectification and eliminate the difficult problems of sanitation hotspots. Conduct special research and discussion on problems existing in urban environmental sanitation management, formulate effective measures, and conscientiously carry out rectification. First, the supervision and inspection of environmental sanitation was intensified. The monitoring team of the bureau made serious efforts to supervise, inspect and rectify the dead corners of the garbage, and achieved practical results to further improve and improve the environmental sanitation quality of the entire urban area. Second, cooperate with the Aiwei Office. Relevant units such as the health department and the relevant units have carried out the rectification of the “five packages in front of the door”. A two-month rectification campaign was carried out on Dali Road, Nantongjing, Minzhu Road, Fuhui Road, Shangri-La Avenue, Xiangshan Road, Xi'an Road, Yuyuan Road, Yuquan Road, Xianghe District and all street-facing units and stores. Work to eliminate the dirty, chaotic and poor phenomenon of commercial pavement environment; the third is to correct the phenomenon of chaos and doodles, speed up the progress of the centralized management of urban “psoriasis” and “forbidden white”; fourth is to strengthen the civilization of construction sites. Supervision and guidance of the construction, found that vehicles in violation of the regulations with mud on the road, on-site investigation; Fifth, further standardize the service commitment of the XX District Environmental Hygiene Administration and the procedures of various departments, improve the efficiency of work, and strictly observe the public commitment to the society; Strengthen the ideological education and business training for the overall staff, effectively improve the environmental sanitation work capacity and service level, and develop a strict work appraisal system and accountability system, and resolutely pursue personal responsibility for staff members who violate discipline and work at fault. Seventh, in the face of new environmental protection problems and new situations emerging under the new situation, in the sustained, rapid and healthy development of the national economy, the income of urban and rural residents has increased substantially, while the wages of most environmental protection workers have not been correspondingly increased, and social insurance has not been properly prepared. The contradictions resolved, the temporary workers in the Environmental Weapons Bureau plan, the migrant workers who lost land and land, and the urban and rural cleaning staff, put forward five major insurance issues in the form of group petitions. In combination with this situation, the bureau took timely and external work. Guideline, highlight a "stable" word, correct solutions to the reasonable demands of employees; fully grasp the basic dynamics of employees, ensure the smooth flow of information channels for all types of personnel within the bureau; carefully check the bureaus and grassroots teams, the field, and strive to check without delay, Do not omit and seriously study the situation and reasons of the petitioners, and file the case; finally, closely related to the interests of employees and existing problems to be resolved, actively strive for and get the support of the district committee and the government and the cooperation of relevant departments to make contradictions Resolve in place. It has ensured that the occurrence of the petition incident and the entire process of handling did not adversely affect social stability. At present, the staff of the bureau and relevant departments are stepping up the five major insurance, capital increase and other related work to ensure timely implementation of each employee.
Third, pay attention to practical results, and strive to improve the efficiency of letters and visits. With the improvement of people's environmental health quality requirements, environmental protection letters and complaints and complaints will be more and more, environmental health disputes, environmental health conflicts become more and more prominent, the bureau always stands At the height of the strategy and the overall level, we will use the ideas of advancing with the times to strengthen the capacity building of the sanitation team, pay attention to actual results, and strive to improve the efficiency of letters and visits.
Strengthen the building of party style and clean government. We will strengthen the building of a clean and honest administration of cadres and workers, especially leading cadres, and establish a responsibility system for party style and clean government building, and strengthen supervision and inspection.
Strengthen the building of political style. The first is to strengthen learning and raise awareness. This year's overall political study has achieved institutionalization and diversified forms. Second, the implementation of the government affairs open system. The relevant departments and teams of the bureau have announced their service publicity information cards in the form of long-term fixed columns in the office building. Complaints and telephone calls, the general public are welcome to supervise, inspect and report on the work of the bureau and staff, and consciously accept social supervision, which has won praises from the society. The general public and tourists have fully affirmed the sanitation work in our district.
Implement responsibility and strengthen the supervision of letters and visits. In XX, the bureau continued to implement the leadership responsibility system and accountability system for letters and visits. In the specific implementation process, we strictly adhered to the requirements of “legal, responsible, enthusiastic, and dedication” and always adhered to “land management, grading responsibility, who is in charge, who Responsible for the principle of combining law, timely and on-the-spot problem solving and education, effectively alleviating various contradictions, and truly solving outstanding problems at the grassroots level and solving problems in the bud. At the same time, strictly implement the implementation opinions on strengthening and improving the work of letters and visits in the new period, include the work of letters and visits in the annual target assessment, earnestly perform their duties, and vigorously implement them, improving the efficiency and quality of case handling.
In the past year, the bureau has made efforts in the work of letters and visits, but there is still a certain gap between the requirements of the superiors and the people. In the future work, we will conscientiously study and implement the scientific development concept, forge ahead, work hard, and make greater contributions to improving the quality of environmental sanitation in our district, promoting economic development, and maintaining social stability.
I. Strengthening leadership and putting letters and visits into the important work agenda is an important part of highlighting the work of letters and visits. The bureau takes the "xx big" spirit and the scientific development concept as the guide, highly unifies the mind, clarifies the work objectives, and integrates the environmental protection letters and visits into the overall important work. Agenda.
Establish a leadership team. The leadership team of the bureau has established a new concept of "people-oriented" and timely adjusted the leading group of letters and visits. The leader of the group is personally in charge, the party branch secretary and the deputy director are the deputy heads, and the heads of the bureaus, departments and teams are members of the group. With an efficient and coordinated work and operation mechanism, the work of letters and visits has been highly valued and created a good working atmosphere.
A petition office was established. We set up a petition office in the office, vacated office space, added desk stools and computers, equipped with full-time petitioners to receive environmental protection letters and complaints and complaints; formulated the "responsibility of letters and visits staff", "the work system of letters and visits", etc. A series of letters and visits work systems have effectively implemented the objectives of the letters and visits, so that the work of the Bureau's letters and visits has basically been regulated, promoted the work of letters and visits, enhanced the operability of work, and improved the overall level of letters and visits. It has created a good working environment for the reception of letters and visits.
Strengthen personnel training. The bureau attaches great importance to the study and training of petitioners, purchases relevant learning materials, urges the petition staff to strengthen the basic knowledge of the letters and visits, theoretical knowledge and knowledge of laws and regulations, and focuses on the "Regulations on Letters and Visits" and "Xinjiang District Committee of Lijiang City" The implementation opinions of the People's Government of ×× District on strengthening and improving the work of letters and visits in the new period, and other laws and regulations, the professional ethics of letters and visits, the main tasks and functions of letters and visits, and the knowledge of letters and visits. Through study, the overall quality and work level of the staff have been improved.
Strict complaints and complaints system. The Bureau of Letters and Visits receives complaints and accepts complaints, implements a responsibility system, and strictly enforces the duty system to ensure that letters and visits are received, complaints are accepted, and that they are not empty, and that they are not open to the public, and that 0888-5181624 is open to the public as a channel for letters and visits, ensuring that people are answered 24 hours a day. After the shift and on-duty personnel are sick and have no gaps; after receiving a telephone complaint, they must have records, some people appear, have processing results, and have feedback; answering telephone calls should be polite, and on-site law enforcement should be civilized and standardized.
Second, strengthening measures to improve the work of letters and visits to a new level of letters and visits is a very arduous and complicated task. We firmly establish the concept of "the interests of the people are no small matter", warm reception, conscientious handling, timely feedback, and achieved "pieces There is a return, everything is echoed, and the quality of letters and visits has improved significantly.
Do a good job in reception and reception. First of all, I fully understand the status and role of letters and visits in the new era, earnestly enhance the sense of political responsibility, and consistently carry out "open door visits"; second, determine the "six hearts" requirements in behavior. According to the characteristics of the work of letters and visits, on the basis of the public commitment of the service, the bureau has put forward the "six hearts" requirement of the petition work, that is, to receive the visits to be enthusiastic, to listen to the reflections to be sincere, to understand the situation carefully, to explain the patience, to solve problems and to be sincere , dealing with problems is not eccentric. In the past year, the Bureau of Letters and Visits received complaints and complaints have strictly complied with the "Regulations on Letters and Visits", which effectively guaranteed the rights of petitioners.
Seriously handle letters and visits and complaints. First, printed special letters and complaints, complaints and records, and received reception and acceptance records; second, the leaders read and approved letters and visits in a timely manner, so that general letters and visits were handled by the in charge of the leaders, and important letters and visits were collectively studied and handled by the team members; The third is to handle letters and visits, complaints adhere to the principle, act impartially, and do not violate the policy, and do not intensify contradictions. In the past year, in the cases of receiving and receiving letters and visits, some related claims were raised concerning the vital interests of the employees of the unit. Some of them were various contradictions and disputes arising from environmental health problems, and some were complaints about the sanitation work. Cases, complaints and calls are based on the principle of “respect, understanding, caring, solving difficulties and high efficiency” for letters and visits and complainants. If problems are not concealed, not exaggerated, timely reflections and satisfactory solutions. At the same time, I replied to a CPPCC proposal in a timely manner, so that there were instructions and replies. The members gave full affirmation and satisfactory answers to the handling of the bureau.
Carry out special rectification and eliminate the difficult problems of sanitation hotspots. Conduct special research and discussion on problems existing in urban environmental sanitation management, formulate effective measures, and conscientiously carry out rectification. First, the supervision and inspection of environmental sanitation was intensified. The monitoring team of the bureau made serious efforts to supervise, inspect and rectify the dead corners of the garbage, and achieved practical results to further improve and improve the environmental sanitation quality of the entire urban area. Second, cooperate with the Aiwei Office. Relevant units such as the health department and the relevant units have carried out the rectification of the “five packages in front of the door”. A two-month rectification campaign was carried out on Dali Road, Nantongjing, Minzhu Road, Fuhui Road, Shangri-La Avenue, Xiangshan Road, Xi'an Road, Yuyuan Road, Yuquan Road, Xianghe District and all street-facing units and stores. Work to eliminate the dirty, chaotic and poor phenomenon of commercial pavement environment; the third is to correct the phenomenon of chaos and doodles, speed up the progress of the centralized management of urban “psoriasis” and “forbidden white”; fourth is to strengthen the civilization of construction sites. Supervision and guidance of the construction, found that vehicles in violation of the regulations with mud on the road, on-site investigation; Fifth, further standardize the service commitment of the XX District Environmental Hygiene Administration and the procedures of various departments, improve the efficiency of work, and strictly observe the public commitment to the society; Strengthen the ideological education and business training for the overall staff, effectively improve the environmental sanitation work capacity and service level, and develop a strict work appraisal system and accountability system, and resolutely pursue personal responsibility for staff members who violate discipline and work at fault. Seventh, in the face of new environmental protection problems and new situations emerging under the new situation, in the sustained, rapid and healthy development of the national economy, the income of urban and rural residents has increased substantially, while the wages of most environmental protection workers have not been correspondingly increased, and social insurance has not been properly prepared. The contradictions resolved, the temporary workers in the Environmental Weapons Bureau plan, the migrant workers who lost land and land, and the urban and rural cleaning staff, put forward five major insurance issues in the form of group petitions. In combination with this situation, the bureau took timely and external work. Guideline, highlight a "stable" word, correct solutions to the reasonable demands of employees; fully grasp the basic dynamics of employees, ensure the smooth flow of information channels for all types of personnel within the bureau; carefully check the bureaus and grassroots teams, the field, and strive to check without delay, Do not omit and seriously study the situation and reasons of the petitioners, and file the case; finally, closely related to the interests of employees and existing problems to be resolved, actively strive for and get the support of the district committee and the government and the cooperation of relevant departments to make contradictions Resolve in place. It has ensured that the occurrence of the petition incident and the entire process of handling did not adversely affect social stability. At present, the staff of the bureau and relevant departments are stepping up the five major insurance, capital increase and other related work to ensure timely implementation of each employee.
Third, pay attention to practical results, and strive to improve the efficiency of letters and visits. With the improvement of people's environmental health quality requirements, environmental protection letters and complaints and complaints will be more and more, environmental health disputes, environmental health conflicts become more and more prominent, the bureau always stands At the height of the strategy and the overall level, we will use the ideas of advancing with the times to strengthen the capacity building of the sanitation team, pay attention to actual results, and strive to improve the efficiency of letters and visits.
Strengthen the building of party style and clean government. We will strengthen the building of a clean and honest administration of cadres and workers, especially leading cadres, and establish a responsibility system for party style and clean government building, and strengthen supervision and inspection.
Strengthen the building of political style. The first is to strengthen learning and raise awareness. This year's overall political study has achieved institutionalization and diversified forms. Second, the implementation of the government affairs open system. The relevant departments and teams of the bureau have announced their service publicity information cards in the form of long-term fixed columns in the office building. Complaints and telephone calls, the general public are welcome to supervise, inspect and report on the work of the bureau and staff, and consciously accept social supervision, which has won praises from the society. The general public and tourists have fully affirmed the sanitation work in our district.
Implement responsibility and strengthen the supervision of letters and visits. In XX, the bureau continued to implement the leadership responsibility system and accountability system for letters and visits. In the specific implementation process, we strictly adhered to the requirements of “legal, responsible, enthusiastic, and dedication” and always adhered to “land management, grading responsibility, who is in charge, who Responsible for the principle of combining law, timely and on-the-spot problem solving and education, effectively alleviating various contradictions, and truly solving outstanding problems at the grassroots level and solving problems in the bud. At the same time, strictly implement the implementation opinions on strengthening and improving the work of letters and visits in the new period, include the work of letters and visits in the annual target assessment, earnestly perform their duties, and vigorously implement them, improving the efficiency and quality of case handling.
In the past year, the bureau has made efforts in the work of letters and visits, but there is still a certain gap between the requirements of the superiors and the people. In the future work, we will conscientiously study and implement the scientific development concept, forge ahead, work hard, and make greater contributions to improving the quality of environmental sanitation in our district, promoting economic development, and maintaining social stability.
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