Annual summary report

Part 1: Summary of discipline inspection and supervision work

This year, under the correct leadership and strong support of the Municipal Commission for Discipline Inspection, the county party committee and the county government, the County Discipline Inspection Commission adhered to the important thinking of the "Three Represents" and conscientiously implemented the spirit of the 16th Party Congress and the Second Commission for Discipline Inspection. The plenary session, the three plenary sessions of the Provincial Commission for Discipline Inspection, the spirit of the Fourth Plenary Session of the Municipal Commission for Discipline Inspection, advancing with the times, actively innovating, working hard, and seeking practical results, fully implementing the tasks of party style, clean government building and anti-corruption struggle deployed by the superior disciplinary committee, and achieved obvious results. Effective.

Work progress

This year, in accordance with the work of the higher-level discipline inspection commission, combined with the actual situation, we took targeted measures and creatively carried out work so that all work has been smoothly progressed and effectively implemented.

First, creatively carried out the work of leading cadres in clean and self-discipline

Seriously implemented the "four books and one talk" system. We have combined the integrity of the archives to establish a standardized "four books and one talk" file. In accordance with the principle of hierarchical supervision, the county government has set up a file for the heads of the township-level party and government, and the discipline inspection teams of the township and township disciplinary committees and the county units have filed files for each team member. And extend the "four books and one talk" system to the village committee and the county level unit. In the actual operation, Lianzhao has strengthened the horizontal ties with the letters of visits, rectification, case investigation and visiting missions, strengthened the vertical relationship with the township party committee, the Disciplinary Committee, the county party unit and the discipline inspection team, and comprehensively grasped the ideological dynamics of the cadres. Timely discovery of problems and tendencies, and the implementation of the "four books and one talk" system. This year, the county party committee issued a "instruction" for the leading cadres at the township level, and issued a "reform notice" to the leading cadres at the township level and the party group at the township level. The "Reminder Notice" *** copies and issued the "Inspection Notice" ** copies. At the same time, the Standing Committee of the Discipline Inspection Commission and the Responsibility System for Talks were implemented. This year, the Supervisory Bureau of the County Commission for Discipline Inspection conducted a slap talk on the leading cadres of party members at the township level, and promoted the smooth implementation of the "four books and one talk" system.

A comprehensive commitment system for integrity has been fully implemented. We adopt face-to-face commitments, comprehensive and open methods, and actively implement the commitment to integrity. On the basis of extensively soliciting opinions from the public, the members of the four committees of the county party committee face a number of cadres at the official level and a number of representatives from all walks of life, and publicly promised. It was broadcasted continuously for one week in the county TV station and was open to the party members and cadres of the county. All township party committees and members of the government team have adopted a face-to-face approach with township government officials, representatives of the people, and teachers to make a solemn commitment to integrity. The members of the county direct unit team are all committed to the staff of the unit. The main responsible person's commitment content is kept in the public column for one year, so that the public can monitor the supervision at any time. The first is to strengthen the internal supervision of the organization by combining democratic life meetings. The second is to combine the construction of a clean government archives, strengthen the supervision of discipline inspection and supervision organizations, and archive the commitments to be recorded on a person-by-person basis, as the main basis for semi-annual and annual assessments and inspections. The third is to combine public comment and implement public disclosure. In conjunction with the public's evaluation of the activities of leading cadres, the implementation of the commitment to integrity is regarded as the main content of the honesty, and it is openly accepted for comment. Promote strict self-discipline of leading cadres and consciously fulfill their commitment to integrity. **Month **- ** day, the County Commission for Discipline Inspection and Supervision of the county has unified the democratic evaluation of the commitment to honor the integrity of the government, and as a result, there are different levels of problems in the implementation of the commitments of the cadres at the township level, and the County Commission for Discipline Inspection has The letter "the difference between the cadres and the people issued a "restricted rectification notice", ordered them to rectify within a time limit, the results of the rectification will be open to the public at the same time, write a written report to the County Commission for Discipline Inspection, and accept the inspection by the Commission for Discipline Inspection.

Grasping the integrity and self-discipline of party members and cadres at the grassroots level. In order to make the grassroots party members and cadres effectively adapt to the requirements of leading the people to build a well-off society in an all-round way, this year, we will focus on the clean and self-discipline work of grassroots cadres.

First of all, the system of leading cadres' integrity and archives has been improved. Through the practice in the past two years, we have felt that implementing the archive system of leading cadres' integrity is not only a form, but also an effective measure to strengthen the daily supervision of cadres and to promote the regularization and standardization of cadre's integrity supervision. Therefore, this year, on the basis of the original, we carefully analyzed the existing problems and further improved the integrity of the archives system. Focus on three aspects of the norm: First, formal norms, unified file specifications. The County Commission for Discipline Inspection uniformly produced the Integrity Archive Box according to high standards, and replaced all the original file boxes. Second, the content was standardized and unified content requirements. The leading cadres' commitment to integrity, major issues reports, clean government assessment, tenure economic responsibility audit, quarterly statements, housing income registration, annual debriefing, party style and clean government construction responsibility system implementation, etc. The necessary content of the cadre's integrity archives. The third is to regulate the management and improve the effectiveness of the integrity of the archives. For the integrity of the archives, we require the management of special personnel, the combination of regular filling and filling in at any time, the county committee, county disciplinary committee unified deployment of work assessment, public comment and other regular filling; for personality issues, such as the rectification of the conversation, personal significant The implementation of the matter reporting system, etc., can be filled in at any time according to the requirements of the organization, so that the common problems of the integrity of the archives are important and the individual problems are not missed. At the same time, we insist on the integrity of the archives as the main basis for the evaluation, selection and appointment of cadres. Effectively enhance the effectiveness of the integrity of the archives.

Secondly, the reporting system for major issues has been improved. The County Commission for Discipline Inspection formulated and issued the "Regulations on the Implementation of the Report System for Significant Events", and comprehensively regulated the time, content, methods, and examination and approval of major event reporting systems. The first is to clearly report the matter. It specifies the ten major issues that the party organization should report and the five major issues that the party members and leading cadres should report. The second is to standardize the reporting time and reporting method. It is stipulated that all major matters that should be reported must be reported in writing in advance*-** days. The third is to standardize the content of the report. The contents of the report on some major issues were specifically and clearly defined. For example, building a building, changing a car and other major issues, not only to write the reasons, but also to write a detailed budget report, provide relevant documents attached files for verification and approval. The fourth is to standardize the approval process. The county party committee will make a reply within five days after receiving the report, and the party organization or leading cadre must implement the instructions according to the instructions. The fifth is to clarify the responsibility for supervision. Party organizations and leading cadres at all levels must strengthen supervision over the implementation of the examination and approval opinions on major issues. After the implementation of major events, the Secretary of the Discipline Inspection Commission or the head of the discipline inspection team will report to the county party committee in a timely manner. The sixth is to clarify the method of accountability. If the corresponding report is not reported, if it is not reported on time, truthfully reported, or does not act according to the approval opinions, and the yang stagnation is violated, the specific leaders shall be responsible for the investigation of the responsibility of the unit leaders and relevant responsible persons. Make the reporting system for major events operational and easy to implement, and effectively strengthen the daily supervision of party organizations and party members and leading cadres.

Third, efforts should be made to solve the practical problems in the honesty and self-discipline of the party members and cadres at the township level. The first is to further curb public funds, eat, drink and play hurricanes. On the basis of consolidating the implementation of the cancellation of village-level hospitality and the results of hospitality fees for Chinese small schools, we have implemented a “one size fits all” policy for hospitality for administrative institutions, and introduced the “Management of Total Control Limits for Official Hospitality of Administrative Institutions”. Temporary Regulation". It is expressly required that the annual hospitality fee of each township shall not exceed 10,000 yuan; the hospitality fee of the county direct unit shall be controlled below the ** yuan per person per year according to the number of preparations, and no over-expenditure shall be allowed. This year, we have clearly investigated the unannounced visits and investigated and dealt with the party members and cadres' public funds for eating and drinking. The second is to correct the weddings, funerals, and joys. This year, we have formulated additional provisions on the "Several Provisions on the Issues Concerning the Marriage, Funeral, and Feasting of the Arms," ​​and must report to the county party committee in advance, accept the organization's supervision, and write a written report on the implementation afterwards. Integrity archives. At the same time, it also specifically clarified the handling opinions and accountability methods for those who violated the rules. The third is to solve the problem of financial management confusion. On the basis of adhering to the village account management, all townships and towns are subject to accounting appointments. The directors of finance, the chief accountant and the head of the agricultural economics are all uniformly deployed by the county finance bureau and managed in a unified manner. The County Commission for Discipline Inspection, together with the finance and auditing departments, regularly inspects the financial accounts of townships, towns, stations and village committees on a regular basis, and checks the units that have implemented weak financial management systems and outstanding problems. There are serious investigations and punishments against a small number of people who have no choice, no ban, no bullying, and serious violations of financial discipline. This year, a total of cases involving grassroots cadres violating financial and commercial law cases were investigated and dealt with. The fourth is to solve the problem of ineffective supervision by party members and cadres for eight hours. We have "study" for some township leaders and some party members and cadres can not strictly demand themselves, enter and leave business entertainment venues, and even participate in gambling, feudal superstitious activities, etc., combined with * actual, formulated "about eight hours away from leading cadres" The Interim Provisions on Supervision and Management have implemented four systems, namely, the reporting system for leading cadres' out-of-town activities, the weekends for leading cadres, the system for recording holiday activities, and the system for special supervision of party style and clean government eight hours away. By strengthening supervision and management, the problem of violation of disciplines beyond eight hours has been significantly reduced. Holidays leading public cadres, public transportation, bus fishing, public money to eat and drink, township cadres, and so on have been effectively treated.

Second, further increase the intensity of investigating and handling cases of violations of laws and regulations

** In the year, our county discipline inspection and supervision organs filed a total of ***, of which the major cases began; the handling of party members and cadres, and the dismissal of the above responsibilities. In particular, the successful investigation and punishment of some major cases has aroused strong repercussions among the people, played a very good warning education role for the majority of party members and cadres, and received good social effects.

In the year of **, we focused on three aspects in the investigation work:

Strengthen leadership. Adhere to leadership, grasp leadership, and implement the "three responsibility system." Namely: the Standing Committee division of labor responsibility system, the room director to perform the work function responsibility system of the room, the contractor's responsibility for the basic facts of the case and the quality of the file. The townships and counties in the county are divided into seven coordination zones. Each collaboration zone is organized and coordinated by a standing committee and a room. The investigation work is unified and coordinated, and the specific operations are cross-processed, and the case is handled. Concentrate on breaking through major cases. Through the establishment and operation of the investigation and coordination area, the forces have been concentrated, the investigations have been intensified, and the efficiency of investigations has been effectively improved. This year, only the grassroots disciplinary committee and discipline inspection team started to investigate cases, up by *% year-on-year.

Strengthened quality supervision. In order to ensure the quality of case handling, on the basis of further improving the discipline of case handling, the County Commission for Discipline Inspection issued the "Measures for the Supervision and Administration of Case Handling Personnel in the Investigation and Handling of Cases", and formulated the discipline of handling cases and internal supervision of the project. system. It also clarified the disciplinary regulations in the process of implementing the "two regulations" and "two fingers" and implemented a system for investigating wrong cases. The case management office and the cadre room tracked and supervised each case. At the same time, in some major cases, we insisted on reporting to the leaders in the form of "Notice of the Case". The hotspots reflected by the people were reported in time by the news media such as the "Declaration of Cases" and "Exposure Taiwan" columns opened by our county TV stations. Accept the supervision of the general public.

Establish and improve the coordination mechanism for handling cases. This year, we are committed to establishing a case-handling coordination mechanism with “sound institutions, clear division of labor, smooth channels, and standardized operation” to ensure that all departments involved in handling cases can follow their unified arrangements, shoulder their responsibilities, cooperate closely, and coordinate operations to improve the efficiency of case handling. To ensure the quality of case handling. On the basis of giving full play to the county anti-corruption coordination group, based on the specific cases, based on the departments participating in the case-handling personnel, a special working group, command center, and project working group will be established from the bottom up. Through joint meetings, special meetings, leadership supervision, approval, information exchange, etc., focus on case analysis, exchange case handling experience, analyze existing problems, summarize case investigation experience and lessons, and improve the investigation skills of case handlers. This year, we held a total of ** case analysis meetings to promote the overall level of case handling.

Third, pay close attention to correcting the industry's unhealthy work

This year, we will use the work of rectifying the wind as an entry point to change the style of work and reshape the image of cadres, adhere to the principle of “who is in charge, who is responsible” and “management of the industry must be disciplined”, and include the responsibility of party style and clean government construction, closely surrounding the people. Reflecting the strong "hot spots, difficult points" problem, both the symptoms and the root causes, the consolidation and construction, highlighting the key points, comprehensive management, and achieved remarkable results.

Seriously manage China's small charges. This year, we implemented the “eight systems and five bans” on the education system. That is: the fee approval system, the school’s system of sending notices to parents, the unified use of the student book system, the fee management system, and the settlement of student fees. System, target responsibility system, accountability system, public disclosure system. "Six bans"; it is strictly forbidden to charge students in the name of work-study and school, prohibit the school to collect insurance premiums and other departments, units commission fees, and strictly prohibit the distribution of school uniforms, It is strictly forbidden to handle all kinds of fee-based tutoring classes, special classes, and it is strictly forbidden to increase the fees for examination subjects. This year, in the inspection of the small schools in the county, the investigation of small indiscriminate charges in China **10,000 yuan, retiring violations of discipline and violation fees ** million yuan, party and government disciplines to deal with ** people. Effectively curbed China's small chaotic charges hurricane.

Article 2: Summary of the work of the pharmaceutical factory

Xxxx is about to pass. I have been in xx pharmaceutical industry for almost two years. From the initial intern to the current product director, I really appreciate the leadership’s recognition and trust in my ability to work. Teaching!

According to the division of labor, my current job responsibilities are mainly reflected in: negotiation and introduction of new varieties of cooperation; understanding and reading the medical plan under the new situation; responsible for the overall planning of the Guangdong Province network; organizing academic promotion meetings; assisting the vice president The work of the department; the preparation of various statistical reports; the review of the first data and the upload of drug supervision data; the responsibility for handling the quality of drugs, etc., although the work surface is very wide and the work content is very mixed. However, in the past two years, I have closely focused on the company's "xxxxxx" purpose, not only for customers, colleagues, but also for myself, strictly demanding myself, studying hard, working hard, constantly improving working methods and improving work efficiency. To enhance the systemic, predictive, and scientific work, and to accomplish various tasks well. After xx years have passed, I have quietly reviewed the work and life of this year and have gained a lot. The work of several aspects is summarized as follows:

I. Bidding and network work

Just entering the xx pharmaceutical industry, from the equipment department to the quality control department, the first contact is the job of bidding, and has continued to the current network. It seems to be a very tedious and repetitive work, but it has taught me a lot. From the initial xxxx city bidding, to xxxx Shanwei bidding, the city's 22 kinds of price reduction antibiotics bidding, xx years of Guangdong province network, xx years of troops bidding, five projects, each time let me more profoundly I realized the profound meaning of "responsibility", "patience", "carefulness" and "confidence".

Responsibility: It means the attitude of each individual to what he or she is doing, and the attitude of being responsible; it is the self-conscious attitude towards others, the collective, the society, the country and the whole human being. The unified network of Guangdong province in xx years is a brand new model, a new thing. For every change in the medical policy, I need to understand it profoundly. The understanding is to treat my work more professionally and treat the customers I face. For each of the companies that have entrusted us to bid, the variety or manufacturer of the net, I will treat it with a high degree of responsibility, because every bid or the beginning of the network will indicate that our company will operate in the next year. The products also indicate the market base of the manufacturers' varieties in Guangdong in the next year. It is the driving force of work responsibility. Every time I work on the plan, I read and think repeatedly, read through the understanding, and understand some policy files related to it, such as the principle of price difference. Summarize xx - several projects in xx years, the probability of reporting the wrong price is 0%, the probability of quoting and successful finalists is 90%, and customer satisfaction is 100%.

Another aspect of responsibility is patience and care. Bidding and networking involves a lot of data. If you are impatient and not careful, it will cause irreparable mistakes, because it involves the client to entrust us with the quotation. Summarizing the past experience of bidding and networking, in fact, the data is large and big is not terrible. The most important thing is whether there is any way to solve it, instead of blindly solving it, so blindly one by one to check, even if it is completed, It’s just a blank result, and you can’t feel the victory of solving the problem, and you can’t summarize the method to apply to the next work.

In the work, everyone must be confident in their work, so that they can do better. Must be an expert in my own work. Of course, experts who do their own work must make their own efforts. In the new round of Guangdong Province in 20xx, I will work harder, read more programs, learn more from my predecessors, and make up for my own shortcomings.

Second, the introduction of new products, negotiations ------- Product Division

The unified network of Guangdong province in xx years has brought opportunities and challenges to the company. "One product and two regulations" has intensified the fierce competition of products and the incandescence of market share competition. At present, the company's product structure is mainly based on antibiotics, cardiovascular and cerebrovascular, energy mixture, with some generic drugs, gynecological drugs, etc., the number of operating varieties is ___, including the reserve price ___, distribution variety ____ One. The fierce competition in the market has forced most pharmaceutical companies to look for long-term, exclusive generic names and large-scale varieties to improve the company's product structure.

Benefiting from the experience of bidding and networking, I have a certain degree of sensitivity to the product. I have a basic understanding of some of the hospital's routine medications, routine specifications, and a certain degree of awareness of the pharmacological classification of the product; Manufacturers, agents communicate, negotiate varieties, communication skills have made some progress, but at the same time also deeply aware of their lack of understanding of the product market. Or because of their eagerness to seek success, in order to understand the trend of the pharmaceutical industry and the market situation more quickly, every day after returning home from work, they can't wait to go home to search and view the products and market sections of China Pharmaceutical Alliance Network. Baidu looked at relevant information about related varieties, and related market conditions, like a headless fly, turned around, the effect is not great. Of course, talking about varieties, in addition to a certain understanding of the product, but also the analysis and sensitivity of market sales data. This depends on the analysis of the sales data, report preparation and image analysis. It is not difficult to talk about varieties. It is difficult to talk about good varieties. This must be a lot of hard work. Only when the product is combined with the market can we find a good variety. The sales data is not necessarily a good variety. The sales data is not necessarily a product without prospects. I believe that the most understanding of the market must be the frontline staff at the forefront, to make up for their own shortcomings, gaps, in addition to more understanding of the development trend of the pharmaceutical industry, but also must communicate with customers, salesmen, because In the communication with them, you can get more updated information. In addition, it is necessary to do a data analysis table for the variety and read the information from the data table.

Third, academic promotion conference

Xxxx year _____, our company and xx pharmaceutical industry plan to hold a large-scale academic conference of xxxx, after careful planning, successfully held. Summarizing this experience, the smooth convening of a conference must go through the fine arrangements before, during and after the meeting; to strengthen the communication of planners,

In the year of xxxx, we held a lecture on the knowledge of xxxxxxxxxx and other products before and after the company. These knowledge lectures played a great role in improving the awareness and familiarity of the employees, including the salespersons. The introduction of the personnel, the salesman has a deeper understanding of the pharmacology of the product and related clinical application, usage and dosage, which is more conducive to their business work. But summing up the various types of knowledge lectures in xx, I think there are several points that need to be improved:

1. While introducing the product itself, it should also compare its competing products. In order to more prominently highlight its advantages and selling points;

2. Differentiate the business department, the business department and the business department. The clients facing the business are all clinical staff, and the customers facing the business department are directly in the pharmacy department. They have a clear understanding of the characteristics and advantages of the products themselves. Most of the customers facing Business II are commercial or personal agents. In addition to the need to understand the characteristics of the products themselves, what is needed is the analysis of the market.

Product training within the company. Due to the delay of my work, I only held the product training of xx injection in the second business department. The knowledge training of the original generation of the original plan was not completed on time. This is the biggest regret. In the new 20XX, I must It will strengthen the work in this area. At the same time, it will also strengthen medical and pharmaceutical knowledge, study in the pharmaceutical market, and strengthen academic promotion capabilities.

Fourth, quality management ------ quality management department

Medicine is a special kind of commodity, and its quality is directly related to human life. Therefore, the state has promulgated GSP, and pharmaceutical companies must strictly manage the quality of the drugs they operate.

The work of the Quality Management Department: reviewing and filing the first-investment materials; handling adverse reaction events in the drug; reviewing the uploading data of the drug supervision; reporting and purchasing data on the purchase and sale of the second-class psychotropic drugs, and the skilled management system.

Summary of work: The first-line drug, the first-run enterprise, and the general commodity file data have been re-organized in the order of coding, and the data archiving has become more complete and orderly; the skilled Qianjinfang logistics management system can timely export relevant data. Coping with the GSP inspection of the SFDA, flight inspection, on-site inspection of the scope of application of the second class of psychotropic drugs, application for protein assimilation, on-site inspection of peptide hormones, etc., and obtained the approval of the relevant departments for the data management of our company. Real-time supervision of the purchase and sale of the second class of psychotropic drugs, so as to upload in time.

Inadequacies: The second-class psychotropic drug purchase and sales contract signed by the salesman and the hospital was not tracked in time; some of the first-run data were not complete and needed to be improved.

Recommendation: For drug information, the drug code should be noted in the original code to show that it has been filed, avoiding duplication and increasing workload. For the first data, try to approve the drug before entering the warehouse.

Five, other

Provide business department and business department with statistical analysis table of market price potential for unlimited price; provide monthly sales analysis table for provincial products for business department 2; provide monthly sales data of company variety for business department and make charts and so on. Through a variety of data, they are more aware of their respective work. In the same way, in the process of making watches, in addition to mastering the use and skills of EXCEL, I also have a general understanding of the sales of the varieties...

Xx years is a very special year. Due to the influence of the big environment, the pharmaceutical market has been greatly impacted. It has been gradually replaced by the procurement of the previous clinical drugs, and it is faced by our company. Change the idea of ​​bidding, synchronize with the procurement of the net, and learn and adapt to all the processes of the net purchase in time, and require all the links to be proficient and adapt to the procurement of the net, and also drive all the staff to learn and understand and adapt to the purchase of the net. This form will do a good job of information feedback.

In xx years, I will strictly control the work of the product department, make every small work more perfect, do a good job in communication between various departments, do everything possible to improve work efficiency, set work goals, and timely To summarize and improve, and to distribute the work reasonably, in addition to doing the job in the direction of the head of the product department, we must cooperate with other departments to do other work. For xx years, I am confident!

Part 3: Summary of the work of the Property Quality Department

The quality training department carried out all the work in 20xx. The specific work summary for this year is reported as follows:

1. Improve supervision and incentive mechanism and continuously improve the quality of property services

Standardize maintenance, customer service, environment and other file management

Three times organized the property manager, project leader, maintenance, customer service, office related personnel to carry out standardized training management and exchange of files, based on the quality standard system, for the problems in the management of each project file, such as imperfect records, archive Not timely rectification and improvement within a time limit, laying the foundation for the smooth implementation of internal and external audit work, and promoting the standardization and standardization of property management

Formulation and implementation of the three-level responsibility management method

The management method for the three-level responsibility of the property head office was formulated. The principle of “safety first, prevention first” was adopted. According to the responsibility of “who is in charge and who is responsible”, “three-level safety management” was implemented. The property head company signs the responsibility for the group and the project manager to the head office, the supervisor to the project manager, and the employee to the supervisor. He has signed the responsibility with 15 property manager and 3 functional department managers. After the signing of the responsibility, the safety management awareness of the project leaders was enhanced, and the enterprise risks were effectively reduced. Statistics show that only one industrial accident occurred in the 20xx year. The signing of the responsibility has positive significance for the sound development of various work within the scope of the property company.

Manager performance quarterly assessment

The “Project Manager Quarterly Assessment Implementation Method”, “Project Manager Performance Assessment Contents and Scoring Rules”, “Functional Manager Performance Assessment Contents and Scoring Rules” were formulated, and the project managers and functional department managers were assessed quarterly in the second, third and fourth quarters. jobs.

Through the assessment of the actual situation of the quarterly work of each project manager, the monthly performance pay is closely combined with the actual work performance. Using the incentives of performance pay has improved the manager's work enthusiasm and promoted the improvement of service quality.

Project excellence work

According to the evaluation criteria, the Quality Training Department mainly focuses on rectification:

1. Chuangyou rectification

Focusing on the evaluation criteria, more than 850 innovations were made, and the completion of the whole process was tracked. More than 300 items were completed.

2. Training exchange

The organization's Chuangyou project staff training, visits, and exchanges counted more than 100 people, which played a role in further standardizing various job records and improving service standards.

3. Excellent data specification

Focusing on the creation of PPT and Chuangyou data, we completed more than 10 sets of quality revision, review and finalization materials.

4. Equipment room specification

Standardize the equipment room of 4 Chuangyou projects, replace and suspend the equipment identification plates and safety production signs more than 300 pieces, and paint the ground uniformly, remove the equipment rust, oil, paint maintenance, and standardize the equipment. Record forms such as room maintenance, inspections, etc.

Internal audit and external audit work

According to the rectification requirements of the standard certification work, the property related personnel were organized to conduct internal audits of the XX, XX, XX, XX and XX property offices to verify whether the company's quality and environmental system and covered products meet the requirements of ISO9001; 2008, ISO14001; . After the internal audit, XX Property Office, as the representative of each property office, successfully passed the external audit work of the expert group. The successful completion of internal audit and external audit work confirmed the conformity and effectiveness of the quality environmental quality system of the property company.

Household satisfaction survey

Organize some housing management and order members of each property office to assist in the 20xx annual owner satisfaction survey, once in the first and second half of the year. More than 180 person-times surveys were organized, and 8,850 questionnaires were sent to households; more than 600 items were rationalized for statistical review, and plans were reorganized. According to the statistical results, the overall household satisfaction in the year of 20xx remained above 97.

Shijiazhuang basic service standard social assessment work

Organized various property offices to meet the evaluation team led by the housing management department, and actively responded to the social assessment of XX basic service standards and successfully passed. The service standard assessment work puts higher requirements on property services, which is conducive to the further strengthening of the standardization operation of property companies.

daily work

1. Supervision and inspection of the work promotion plan

A total of more than 18,000 annual rectification items of each property office were collected, and detailed records were made every week and the rectification completed items were regularly inspected and supervised, which improved the effectiveness of self-inspection, self-revision and self-revision of the property office.

2. Distribution and management of promotional materials

A total of more than 200,000 copies of publicity materials such as "XXX Daily" and "XX Daily" were issued. At the same time, random checks were conducted on the implementation of relevant systems in each property office according to the details of the issuance to ensure that newspapers were issued in place.

3. Promote through rewards and punishments

After daily inspections and irregular night inspections, more than 150 notifications were issued for violations of the staff and the work was not up to standard, with a total penalty of more than 600 person-times, amounting to more than 69,400 yuan.

4. Effectively handle all types of complaints from owners

Received more than 10 complaints of various types, and realized the promotion of work with complaints. Through complaints and communication with relevant departments and personnel, improve cross-departmental collaboration and ability to resolve complaints, and enhance the ability of property personnel to receive owners and handle incidents.

Second, increase staff training, promote staff quality and service awareness

The Quality Training Department completed a total of five major training programs in the 20xx year, with more than 1,260 participants and more than 150 hours of training.

New employee pre-job training

According to the monthly staff list provided by the Ministry of Personnel, as of mid-December, the Quality Training Department has organized 15 new pre-employment trainings for a total of 408 employees. The training includes group and property company profiles, codes of conduct and regulations, and property service etiquette.

Visit and see

In March, the Quality Training Department organized various property manager and backbone staff of the property company, totaling 23 people, and went to Beijing to visit the XX Building, XX and XX projects. In each project, the lectures and experience of the project property department were carefully listened to and a written report was filed. The training time is about two days.

Training exchange

In 20xx, the Quality Training Department participated in organizing special training exchanges three times.

1. Zhuoda Case Training Conference

In February, the actual case of the company was integrated, and the Zhuoda case training session was held. The training staff consisted of 256 people, covering the entire order of the property, and the staff above the ministerial level. The training strengthened employees' self-discipline and risk prevention awareness.

2. Chuangyou project pilot unit exchange meeting

On May 30th, the equipment supervisors and responsible persons of the various property offices were organized to visit the engineering equipment specification materials and equipment rooms of the XX property of the Chuangyou pilot unit. Suggestions on the project equipment management problems, improvement directions, measures and mutual exchanges will help promote the improvement of the equipment management level of the Chuangyou project.

3. Customer service, environmental information exchange meeting

On August 10th, the Quality Training Department held a customer service and environmental data standard exchange meeting. A total of 32 people from the property manager and related supervisors and property management companies attended the training. This training puts forward higher requirements for improving various materials and standardizing data management, and has guiding significance for project excellence and internal audit work.

Professional skills training

This year, a total of seven professional skills trainings were organized.

1. Registered Property Manager Training

Contact an external training institution to train the registered property management division of the key employees of the property company. Training 11 people, training time is 15 days. Through the training, in the 20xx national property management teacher exam, 3 people passed the general course, and the rest of the personnel passed some subjects.

2. OA operating system use training

The Quality Training Department's collaborative office and group information center explained the operation methods of the office platform OA system in three months in February, March and November. The total number of trainees was 61. They were all office staff and managers above the OA newspaper. The training time was more than 10 hours. The training helps employees become familiar with the OA operating system and effectively improves the efficiency of the report.

3. Order team service etiquette, competition training

In April, the organization conducted military training and service etiquette training for the order members. In October, the Department of Collaborative Order organized various property orders to hold an order-arranged competition, which helped to improve the service awareness, service level and group honor of the order team.

4. Fire training

In May, employees at or above the supervisor level attended the fire safety training meeting. In June, contact the Hebei XX Fire Prevention Education Center to conduct special training on fire awareness, safe use of fire, and fire extinguishing equipment for all employees above the supervisor level and the order team. The total number of employees participating in the training was 242, and the total training time was 8 hours. After the training, the training results were investigated. The results showed that the trained employees rated the training satisfaction as 2.89 points. 98% of the employees thought that the training was helpful for the work, and 97.6% of the trained employees continued to participate in the company training. Willingness.

5. Access control system card training

In May, the organization organized training for order members, toll collectors, and operators in the management of the access control system. The training time was two days and 33 employees were trained. It has a positive role in promoting the standard charging, card handling process and operation.

6. Distribution room operation training

In June, the organization conducted on-site training on the distribution room operation for relevant personnel. The duration was about 2 hours, and 31 maintenance electricians and supervisors attended the training. This training helps to standardize operations, reduce work risks, and reduce accidents.

7. How to do the job training of the owner

In June, the organization conducted training on how to do a good job in the owner's work for the staff at the ministerial level and above. Training staff of 35 people, training time 3 hours. A detailed explanation on how to communicate effectively with the owners and how to solve the complaints of the owners has played a positive role in improving working methods and promoting service improvement.

New project staff training

This year, unified training was given to the new XX Bureau and XX employees. The training includes pre-job training courses and visits to company management projects. A total of more than 30 employees were trained and the training time was about 12 hours. On-site training was given to XX, XX, and XX project staff. The training content was the company's corporate culture, relevant rules and regulations, and behavioral norms. More than 30 training sessions were conducted, and the training time was about 4 hours.

XX staff training

In March, ten people from XX staff received a two-week training. The training includes explanations on property-related job specifications, procedures, standards, visits to property management projects, and rotation of internships at various property offices. After the training, the organizers discussed the problems encountered in the work and the future work plan in the form of exchange seminars, and formed a summary document to retain.

Third, the lack of work and existing problems

There is still a lack of overall planning

Due to the trivial nature of property management, temporary emergency handling also requires some energy, manpower and material resources. Sometimes the work will fall into the handling of specific matters, resulting in a lack of quality training and overall coordination. Effective implementation of all work is in place.

Work breadth, depth is not enough, traceability implementation needs to be improved

The quality inspection work is still thin, lacking the breadth and depth of due diligence, and lack of effective implementation of traceability of inspection items. At present, there are many inspections in terms of environmental sanitation, appearance of the community, maintenance and maintenance of public facilities, etc., and the inspection depth is not enough; for the maintenance of order, XX, XX, XX and other professional companies are less involved. During the inspection, the upper and lower relevant nodes and links of the problem were insufficiently picked up, and the specific implementation of traceability could not be ensured. At the same time, there is no system for the training of employees in various positions and departments, and there is a lack of excavation of training depth. The training standards and effects need to be improved and improved.

Process management needs to be strengthened

The process is effectively implemented and controlled to win good results. The good process is a reasonable match of horizontal work and a smooth extension of vertical work. The process control of all aspects of property management failed to achieve a reasonable match and delay in the specific work, which needs to be rationalized and effectively controlled. As an after-the-fact investigation, the satisfaction survey failed to fully reflect the management of the property service process.

Lack of long-term mechanisms for employee assessment and training incentives

Effective evaluation and incentives are the driving force for employees to continuously pursue progress and gradually improve their work. At present, the evaluation of employee training is still not perfect. There is a lack of long-term evaluation and incentive mechanism for employees' work performance after training. As a result, employees' performance improvement cannot be effectively measured. Work supervision and talent promotion are also restricted. Incentives and quality training for employees Continuous improvement has an impact.

Fourth, improvement measures

Strengthen the handling and control of work

Through continuous learning, improve departmental professional skills and personal qualities, and strengthen the ability to predict, plan, implement, command and control the work. Based on the two major tasks of quality monitoring and service assessment, the specific incidents and various links determine the responsible person, so that they can think beforehand, control in the event, and feedback afterwards.

Implement traceability and broaden the depth and breadth of work

Broaden the scope of quality inspection, and include the work of various property offices and functional departments of the property company in the inspection and supervision schedule. Improve the operation records, inspect the files, and implement traceability into various sections such as greening, sanitation, cleaning, maintenance, order, and customer service. Records related to the service process, such as dispatching work orders, maintenance records, return visit records, and work inspections. This and related records are checked regularly. Once the problem is discovered, the cause of the problem, development, timely control, etc., the links are clear at a glance.

Contact external training institutions, expand training channels, strengthen communication with various property offices, and mobilize the enthusiasm of middle-level staff training. According to market demand, departmental and post needs, establish and improve the staff training and growth system, and provide targeted assistance, guidance and supervision of the various property offices to organize training in different forms and contents according to the training plan.

Strengthen control over process and service quality

Improve the work ability of employees through various forms such as training and work practice. The Quality Management Department organizes professional knowledge training; each property office and department organizes specific job service training. According to the opinions of the various property offices and the actual situation of the work, we will continue to improve and optimize the work processes of the various property offices and departments, and strengthen the implementation of the various work processes. Through the daily quality inspection, irregular night inspection and other means, the standardization of the property service workflow and the improvement of service quality are realized.

Establish a long-term mechanism for training and assessment incentives

Improve the training and assessment system and establish a long-term mechanism for evaluation and incentives. On the basis of customer satisfaction assessment, the internal quality indicators of the process will be incorporated into the assessment system, and will be strongly promoted to ensure the effect. Linking training and assessment, not only training incentives and assessments for employees, but also training and assessment of training instructors, combining the two, strengthening training effects, and establishing a long-term assessment and incentive mechanism.

V. 20xx annual work plan

In order to improve the overall quality of the work of the property and better cultivate outstanding talents for the company's sustainable development, in 20xx, the quality training department will build on the company's development, innovative work forms and expand the depth and breadth of the work based on the previous year's work. The 20xx annual work plan is as follows:

Continue to implement the quality and environmental management system

Organize all quality management personnel to participate in standard system training and conduct in-depth research and discussion. Implement the requirements of the quality and environmental management system, strengthen management and improve the level of property services in accordance with ISO9001 and ISO14001 system standards.

Chuangyou work

We will do a good job in creating excellent jobs in the property office, providing guidance and services in a timely and appropriate manner. Organizing employees of the excellent projects in batches to visit the excellent demonstration projects of property management to enhance their understanding and create favorable conditions for the smooth operation of Chuangyou.

Manager performance appraisal

According to the different conditions of each property office and functional departments, the assessment standards and systems will be revised and improved, and the appraisers, assessment methods, assessment time, etc. will be clarified, and the assessment work will be institutionalized and standardized.

Quality inspection work

Monthly use of daily inspections and unconventional unannounced visits, night inspections, combined with work records, work inspection records and other related records, trace the problems found in the inspection to the source, thoroughly rectify and eliminate hidden dangers.

satisfaction survey

In the first half of the year, each household has a household satisfaction survey, and the survey data analyzes the problems of property services. To sort out the problems and suggestions put forward by the owners, the positive rectification needs to be improved, and the services to be upgraded are further standardized.

Managerial study

Organize managers above the manager level to visit and learn the management model and management experience of first-class property service companies, prompt managers to raise awareness, see gaps, actively find deficiencies, and continuously improve the level of property services and management.

Property staff knowledge contest

We will improve the property test database and distribute it to the property offices to organize their own learning. It is planned to hold a property knowledge contest for all employees in the second half of the year to enhance employees' awareness of learning and popularize the relevant knowledge of property professionals, thereby enhancing the professionalism of property employees.