Annual summary essay

Doctor's year-end work summary essay

This year, based on the principle of “consolidating advantages and developing steadily”, we have been able to do some work in the past year:

1. Taking into account the new building and the main building, the whole court has a game of chess, especially in the new building, to grasp the operation norms, to achieve a “zero” breakthrough in the infusion reaction; to investigate the system, to investigate 12 cases of drug quality loopholes and 29 cases of disposable item quality loopholes throughout the year. .

2. Cooperate with the shareholding system management mode, grasp the quality of care and excellent service, rationally use the nursing staff, and ensure the patient's basic care coverage rate; emphasize the environmental management of the ward, completely eliminate the problem of dirty, chaotic, poor, and dry padding in the acupuncture department. .

3. Strengthen the training of young head nurses in Xinxia from the aspects of business skills and management theory, so that they can mature as soon as possible and become the backbone of management. This year passed the appraisal and evaluation, 5 deputy head nurses turned positive, and 3 were promoted to the deputy head nurses of the ward.

4. Increase publicity efforts. This year, we hosted a large-scale celebration of “5.12 Nurses Day”, which was praised by city leaders and experts in the nursing industry. Actively explored Xingyuan Daily, Daily News, Tianjin Daily, Tianjin Radio, and TV Station. Such as the propaganda space of various media, through the health education, deeds report, exhibitions and other forms of performance of the nurse's hard work and dedication.

5. Pay attention to continuing education of on-the-job employees, and hold more than 90% of the lectures on hospital-level lectures; start new training staff and newly transfer training courses for basic Chinese medicine practitioners; complete the annual theoretical and operational assessment of nursing staff, with a pass rate of 97.9%. In the quality education of nurses, we will carry out the education of “respecting life and caring for patients”, advocating a number of donation activities, and offering love to patients such as hematology and heart surgery.

6. To meet the annual quality control inspection organized by the Municipal Health Bureau, the results of all nursing work in our hospital reached the standard, with a total score of 96.7, ranking first in the city.

7. Individuals in self-construction: this year won the title of “Tianjin City Excellent Nurses”; after studying in the United States, bringing back some advanced management experience, and actively summarizing clinical experience, this year completed 3 national papers 2 conference papers and 1 review.

As the director of the nursing department and a glorious member of the Communist Party of China, I pay special attention to my integrity and self-discipline. After suffering hardship and enjoyment, I will continue to work with the disease and personally lead the head nurse and head nurse to inspect the posts; Ideological and cognitive, actively participate in the construction of nursing branches, and develop more echelon of young party members. Now the number of members of Xinxia has expanded to more than 20, including young clinical backbones, which makes the nursing branch show a positive and positive spirit. vitality.

The smooth development of nursing work and the improvement of nursing level benefited from the correct decision-making by leaders led by Shi Dechang and the joint efforts of grassroots nursing staff at all levels. Next year, the nursing department should create its own academic journals to improve the academic level of nursing and play Chinese medicine and Chinese medicine and western medicine combine the advantages of nursing, and strive to make the quality of nursing in our hospital internationally certified.

Driver's year-end work summary

The year 20XX is about to pass, and we must usher in a new year. Our party has convened the 16th Congress and formulated the goal of building a well-off society in an all-round way. The party's cause and the country's work have made great achievements. Looking back at our work over the past year, we have seen the results and found that there are deficiencies. We strive to seriously summarize this year's work and make it better next year. For us, safe production is life; conscientiously implement the tasks of the company and the factory. At the end of 20XX, according to the work requirements of the factory, the work of this year is summarized as follows:

First, political and ideological aspects.

I have carefully studied Deng Xiaoping Theory and the important thinking of the "Three Represents", studied the spirit of General Secretary Jiang’s speech at the 80th Anniversary of the Founding of the Party, and consciously studied the spirit of the 16th Party Congress and the Outline of the Implementation of Citizenship. In the center of the new century and the new era, and the goal of building a well-off society in an all-round way, we will strive to be consistent with the Party Central Committee in terms of ideology and understanding, and always maintain a spirit of keeping pace with the times. At the same time, he also established the concept of lifelong learning, using his spare time to learn computer, legal knowledge, and further study his own business knowledge.

Second, the work situation

In this year's work, earnestly study business knowledge.

In this position, I have completed all the tasks of getting out of the car on time and in accordance with the arrangements and requirements of the factory leaders, and strive to do my own work. As a XXX, in addition to ensuring the production of vehicles, actively participate in all voluntary labor. In order to reduce the production cost, we have made active work in energy saving and consumption reduction in daily driving and maintenance. Under the leadership of the factory leaders and department heads, I completed the work of 20XX safely with all the members of the XXX class. During this year, I was able to consciously abide by various traffic regulations and rules and regulations of the unit, and I was able to work hard at work. Leadership and production need to be on call in the morning and evening or on holidays, without paying no complaints. During the winter, when I installed the equipment in the Shifo sinking pool pumping room of our factory, I went out early and late with all the comrades in the machine repair workshop. I worked hard on the construction site for more than ten hours every day. I successfully completed all the tasks and got the leadership. sure. In normal times, we must strictly abide by the delivery system, get out of the car on time, carefully maintain the vehicle, keep the vehicle performance in an optimal state, and strive to study the technology, master the daily maintenance and driving the performance of the vehicle, and actively participate in safety learning. Obey the traffic police command, drive without drunk driving, civilized driving, and courtesy of three, ensuring safe driving throughout the year without accidents.

Third, existing problems and plans

Despite some efforts, my business level has improved a lot, but it needs to be further improved. In the future work, I will strengthen the awareness of self-management, be brave in pioneering and innovating, strengthen theoretical and business learning, and continuously improve the level of business technology. Next year, I will work hard with other comrades in the XXX class to lead my work to a higher level under the leadership of the factory leaders and department heads.

Year-end work summary of the room manager

First, business aspects:

In 2005, the total turnover of rooms completed was 14XX17.19 yuan, the average monthly turnover was 1,183,393.10 yuan, the total accumulated housing reached 45,750, the annual average house price was 306.38 yuan, and the housing rate was 89.52%.

Based on the above data, combined with the annual analysis, the room indicators have increased compared with 2004, but there is still a certain gap between the business indicators issued by the hotel, mainly due to the impact of the first quarter and September, but basic Maintaining an upward trend, the housing housing income is under the direction of the hotel leaders, with the principle of “higher and higher”, “no room to stay” and “retaining each guest”, except for the individual months of the hotel room. The tourism season is more stable outside the off-season, but the miscellaneous income of the rooms is not stable, the main factors are in the reception and drinks.

Conference reception issues: The hotel has only two conference rooms, and the multi-function hall on the fourth floor is called “multi-functional conference hall” but it does not meet the needs of many business meetings and training conference guests. First, the connection for the Internet is limited, and only one connection can be provided. In this way, the guest has to bring the corresponding equipment to cause certain troubles for the guests. It is recommended to purchase a set of related equipment and keep it in the computer room. The conference will be temporarily registered for use when needed; the second is that the conference whiteboard is of poor quality and is not convenient for storage. It has been replaced several times within one year. There are many hotel training sessions. For training-type conferences, guests are not good to use, shaking and writing. Other people are not good at watching. It is recommended to buy an electronic whiteboard, which eliminates the cost of replacing the ordinary whiteboard and the cost of the whiteboard pen. Third, the area is limited, and it is not convenient to display the method that the guests want. The number of meetings cannot be met. The cost of a small meeting is too high. It is recommended that the hotel allow the sales department to flexibly price according to the number of guests, the content of the meeting and the cost of the meeting. Fourth, there is no place for guests to rest, and there is only one toilet near the meeting room, or a common room for men and women. . The 15th floor executive meeting room can only accommodate 20 people. It is a small meeting room. The disadvantages are as follows: First, there is no custom table cover. For example, ten people also have to use table sets and tables for 20 people. The table is pieced together, and more than one table cover can be customized to facilitate fewer meetings. Second, there is no audio equipment.

Drinking water problems: Individual drinks are relatively expensive compared to Shenzhen's same-grade hotel. They have not fully grasped the consumer psychology and hobbies to purchase drinks and match them into the rooms. During the third quarter of 2005, we investigated the drinking and drinking situation of individual hotel rooms in Shenzhen and made corresponding adjustments to cancel the pistachio and replace the soda with Wang Laoji. This was a little effective, making the room miscellaneous income in the last two. During the quarter, the average monthly average is about 30,000.

Second, the quality of service and health:

The service quality has remained relatively stable in the past five years. The time period for the high customer service complaint rate is in July and August. The main reason for this reason is that the housing rate is the highest during that period, the staff turnover is more serious, and new employees enter. After the department can not be integrated with other employees as soon as possible, lack of group awareness, and lack of correct guidance from grassroots managers, based on these factors, the department has carried out a series of house rectification, starting with the mentality of the old employees and thinking more. The education work allows the old employees to realize their role and role in the hotel and department more deeply, so that the old staff can appreciate the importance attached to the hotel and the department, and reach the old and new. In the continuous review of complaints, another factor that found the problem lies in the excessive service and lack of family service of the department staff. It is not to make the guests feel bored or to let the guests not understand the hotel’s attention to the guests. The guests realized the feeling of being at home, and the department carried out a series of interesting departments and Group training, coupled with hands-on executives, to avoid the deterioration in the latter part of this phenomenon, has been improved.

Hygiene quality is the lifeline of the guest room. No part of the department can be sloppy. The room insists on the tenet of “self-inspection, ministerial inspection, manager check”, and under the constant guidance of the hotel leaders, it has been continuously improve. The hotel room occupancy rate and the renewal rate are relatively high overall. Under this circumstance, it is relatively early to clean the daily housing, and the daily check-in time of the guests is very early, in order to be timely. The front desk is available for rent, so the room is almost in a state of “catch-up”, and during the period of time, the room has been kept in the absence of staff. Even if these objective factors appear, the department is still at the hotel. Under the tolerance and trust, the corresponding adjustments were made in time to change the fixed floor conditions of the original health classes to single fixed floor, special replacement floor, three mobile delays to work and off work to fill the gaps in special time periods. The rest of the flexible and flexible arrangements have further enhanced the spirit of solidarity and cooperation, and have been on call and help each other to save the lifeline of the guest room.

Third, supporting facilities and equipment:

In order to increase the occupancy rate of the rooms, the hotel has issued a work arrangement of five years at the end of the year, one of which is to complete the year of the five years as the room facilities, during which the hotel and department around this year The focus of the work has increased the collection of opinions from guests, and strengthened communication with peers. The attention of employees has also been paid more attention. In the case of hotel conditions, the corresponding rectifications have been carried out. The rectification projects are as follows: 1, the 7th floor to the 15th floor, the room that was put into use in the early stage, remodeled the shower room, canceled the shower curtain, and took the movable glass door, which is convenient for guests to shower, prevent splashing and flooding the bar; 2, 5th floor The dining room is transformed into a new type of guest room. The main feature is that the glass door of the bar shower room is double-opening, the room is fast, and the carpet is new. The modified three-person and three-person suites can meet the special needs of individual FITs. After use, it has been repeatedly praised by the guests; 3. The linen basket has been added. Although it is not fully equipped, it has greatly extended the life of the linen and reduced the washing fee. And strengthen the environmental protection; 4, the shower room uses mildew glass glue and white cement, reducing the phenomenon of blackening and yellowing of the previous glass glue, improving the aesthetics of the room; 5, combined with the TV viewing situation in Shenzhen, Priority is given to installing digital TV in the guest room and achieving the integration of digital TV and vod, so that guests can see more of their favorite programs in the room; 6. Donate no less than three for guests staying in the hotel for ten days. Seasonal fresh fruit, and print a thank you letter to thank the guests for their trust and support to the hotel, to ensure that the room's continuation rate is steadily improved, collect more guests' opinions, and facilitate the hotel and department to carry out effective rectification; The world hotel borrowed the washing machine to periodically wash the carpet of the room, which increased the maintenance of the carpet of the room.

Fourth, training:

In the past five years, the department has successively introduced and updated relevant rules and regulations, management manuals, training manuals, fire archives, health files, emergency plans, energy-saving programs, etc., and formulated relevant hard standards for employees' work efficiency and work quality. Clearly stipulated, such as: round-the-clock time, customer service time, workload, hygiene standards, cleaning time, cleaning standards, etc., also for the guest history complaints, sorted out many cases, and constantly provide theoretical training to employees, and Through the department's monthly funds from the department's activities of the organization, the corresponding skill contests are organized to reward the employees who have basic skills in the skill competition to retain more outstanding employees and encourage all members to become the backbone of the department. In order not to affect the rest of the staff, the departmental training has developed corresponding measures. During the training cycle, the weekly training should not exceed two days, and each training should not exceed two hours to ensure the normal rest of the employees and does not affect the employees' emotions.

5. Material management and cost control:

In the past five years, there were many shortcomings in the material management work and cost control work of the department. It is worth mentioning that the situation of missing items in the department occurred three times during the period, which affected the sales of the rooms.

According to the reality of the hotel and the department, the department does not have a fixed, easy-to-manage warehouse with sufficient storage space, resulting in many parts of the department's material being chased, often without local storage, plus the replacement of warehouse personnel in charge of the department, the responsibility of new employees The heart is not strong, the ability to control the materials is not good, and there are many material shortages. In response to this situation, the department has implemented a ministerial and responsible responsibility system, which divides the warehouse into a ministerial management, and the manager continuously checks and checks, so that the work afterwards A similar situation has been avoided.

Sixth, personnel:

The staff of the department come from all corners of the country. Two-thirds of the employees are internships, and the age is generally small. In order to enhance the cohesiveness of the employees of the department and avoid the influence of the employees, the department basically insists on each month or each. Organize activities once a quarter to let employees feel the warmth of home.

7. Engineering aspects:

The engineering maintenance project is one of the key points of the work of the guest room. The high occupancy rate of the guest room makes the progress of the engineering maintenance slow. It often happens that the old engineering project has not been processed more than half, and the new engineering projects are emerging one after another. Under the attention of the hotel leaders, the guest rooms are A number of coordination meetings have been held with the project to ensure the planning, rationality and timeliness of the project maintenance project. The department has also developed relevant systems for engineering maintenance, so that daily ministers and employees can check the daily maintenance of the project. For the project, every half-month of the project statistics maintenance project is reported to the general manager and passed to the engineering department. The manager plans to arrange key projects for engineering maintenance. The employees can self-report and self-inspect, and the minister promptly checks and urges them in place.