Company customer service 2019 personal work summary

In 2019, I am mainly responsible for the work of the switchboard. The following is my work report for the past year and the work plan for next year:
First, the switchboard:
1. Responsible for the receipt, confirmation and summary of daily orders of all dealers of the company.
2. The formulation of the customer confirmation form and related dunning matters.
3. Responsible for the quotation and drawing confirmation of non-standard products.
4. The formulation of the sales statistics table and the collation of related customer repayment accounts.
5. Tracking and replying to daily orders.
6. Coordination and follow-up of delivery status.
Second, the shortcomings:
1. There is no basic concept of “the urgency of the customer” for the customer. The problems reflected by the customer were not resolved in time, resulting in a customer’s chaotic impression
2. Lack of production schedules leads customers to fail to provide timely feedback to customers when they ask about product production schedules.
3. Lack of teamwork spirit! Lack of a cooperative working attitude leads to loss of work enthusiasm and lax self-discipline, and inefficient work.
Third, in 2019, I have the following requirements:
1. There is a philosophy for all customers that “the customer is God”. But not too low. Give customers a good impression and build a better image for the company.
2, the customer reflects the problem, no longer "do not care about yourself, hang high" will definitely do their best to solve. Let customers believe in our work strength to complete the task better.
3, and the company's other employees must have good communication, team awareness, more exchanges, more discussion, in order to continuously increase work skills.
In 2019, it is a brand new year and a year of self-challenge. I will try my best to correct the shortcomings in the past year, do a good job in the new year, and do my part for the company's development.