Emergency Department 2019 Annual Work Summary

In xxxx year, the hospital put forward the work idea of ​​“quality service, development of specialist”. Our nursing staff always maintains a good spiritual outlook, adheres to the job position, and constantly strives to rectify according to its actual situation, insisting on patient-centered and creating high quality. The purpose of serving and cultivating specialist talents is to gradually improve the quality of nursing work. Under the guidance of the hospital leadership, the director of the department and the efforts of the general nursing staff, the year-round nursing work plan was successfully completed.

I. The amount of nursing work and work compliance in the whole year

1, the workload: emergency visits. Participate in the rescue. Cooperate with emergency surgery

example. Care for the patient. Get out of the train. Handle incidents.

2, work compliance standards: first-aid items in good condition. Qualified rate of sterile articles. The medical record is written to pass rate. Comprehensive satisfaction with nursing. Nursing technology operation assessment pass rate

Second, strengthen the awareness of nursing staff and provide quality services

1. Strengthen service concept

The general nurses participate in the quality service training courses organized by the hospital, continue to conduct etiquette behavior training, standardize common polite language and communication terms in the operation process, and use them in practical work. Continuously study and discuss issues related to communication skills, cultivate the predictiveness of nursing staff on disputes, effectively deal with various contradictions and differences in the work, and build mutual trust between nurses and patients. The degree is 99.1%.

2, people-oriented, fully meet the patient's medical needs

Continuously improve the environment of the infusion hall, install TV and other facilities, and provide convenient services such as paper towels, water cups, and a cup of water on the bed of unaccompanied patients. Continuously optimize the treatment process, timely cross-diagnosis, take emergency treatment, use emergency medical service card to pay for drugs, and reduce the time for waiting for medicine. And through the environmental hygiene supervision, nursing inspection and health education and other work to improve the quality of service. Pay attention to the treatment of the three non-persons, basic care and three meals, timely understand the situation, help contact family members or rescue stations, this year to help such patients reach people, contact the family members outside the province through ID cards. This initiative was praised by the patient's family and other patients. Discuss and rectify the opinions of patients and problems arising at work, and continuously improve the service image

Third, scientific and institutionalized nursing management, the implementation of key supervision systems.

1. Through group area management, group continuous scheduling, reduce the number of handovers, effectively utilize human resources, and reduce the work pressure of young nurses and reduce the hidden dangers of nursing through the dynamic quality control of high-age nurses, and ensure the quality of care of each class. .

2. A clear division of labor for quality control personnel, special personnel responsible for the management of items and work processes in various regions, and found problems, timely feedback and discussion and revision to ensure the quality of care in each region. Effectively implement the performance appraisal system, and truthfully feedback the level of personnel, so that quality control of care is put in place.

3. Through one year adjustment, the structure of the nursing team tends to be reasonable. According to the division of the emergency department, the job is basically fixed according to the individual work ability, and the level management of the nurses is basically realized to achieve the reasonable distribution and use of personnel.

4. Unblock the emergency green channel and improve the success rate of rescue. For the various emergency, critical, and critically ill patients, the rational use of green channels has won valuable time for rescue.

5. Continuously improve the emergency plan for nursing work, including emergency plans for emergencies.

6. Formulate detailed work guidelines for each region and information on the work of each region, and pay attention to the key points of new recruits, and guide the new recruits and young nurses to better complete the nursing work.

IV. Emergency training and continuing education for professional nurses

1. The department of the whole year organizes business learning times, medical records are discussed, and training items are operated.

2. In the second quarter, the general staff of the organization completed the emergency post skills training as required, and the operation and assessment of everyone passed, and the general nurses' business skills were further improved.

3. The hospital's assessment of nurses' first-aid medicine knowledge within three years of graduation, all qualified, the rate of compliance. The new graduates will be assessed for job skills and all of them will meet the standards. Good grades.

4. Basically completed the annual nurse training program, arranged nurses to study in ICU to study critical patient care, arranged young nurses to the pediatric injection room for pediatric scalp needle puncture technology, and improved the level of scalp puncture in children. Many nurses from the field went out for short-term study and brought the new concept of care back to the department. The emergency training for the nurses of the famous rounds was completed throughout the year.

5. Three quarters and two people will cooperate with the rescue drill every quarter. Through the drills, the nurses' emergency response ability will be strengthened and the training of first aid skills will be strengthened.

6. Micro-training according to the requirements of the Ministry of Nursing, training the technical proficiency of young nurses and the ability to use first-aid instruments, and requiring each group to use the idle time of the class to conduct group case discussions and nursing rounds. The effect is good.

7. Develop a small book for emergency post training, organize personnel to assess the level of departmental staff, designate tutors, and implement one-on-one counseling. Everyone is required to complete the work of “Quality Service and Development Specialist” in the hospital every year. The nursing staff of our department always maintains a good spiritual outlook, adheres to the work position, and constantly strives to rectify and adhere to the actual situation. With the aim of patient-centered, creating quality services and cultivating specialist talents, the quality of nursing work will be gradually improved. Under the guidance of the hospital leadership, the director of the department and the efforts of the general nursing staff, the year-round nursing work plan was successfully completed.

I. The amount of nursing work and work compliance in the whole year

1, the workload: emergency visits. Participate in the rescue. Cooperate with emergency surgery

example. Care for the patient. Get out of the train. Handle incidents.

2, work compliance standards: first-aid items in good condition. Qualified rate of sterile articles. The medical record is written to pass rate. Comprehensive satisfaction with nursing. Nursing technology operation assessment pass rate

Second, strengthen the awareness of nursing staff and provide quality services

1. Strengthen service concept

The general nurses participate in the quality service training courses organized by the hospital, continue to conduct etiquette behavior training, standardize common polite language and communication terms in the operation process, and use them in practical work. Continuously study and discuss issues related to communication skills, cultivate the predictiveness of nursing staff on disputes, effectively deal with various contradictions and differences in the work, and build mutual trust between nurses and patients. The degree is 99.1%.

2, people-oriented, fully meet the patient's medical needs

Continuously improve the environment of the infusion hall, install TV and other facilities, and provide convenient services such as paper towels, water cups, and a cup of water on the bed of unaccompanied patients. Continuously optimize the treatment process, timely cross-diagnosis, take emergency treatment, use emergency medical service card to pay for drugs, and reduce the time for waiting for medicine. And through the environmental hygiene supervision, nursing inspection and health education and other work to improve the quality of service. Pay attention to the treatment of the three non-persons, basic care and three meals, timely understand the situation, help contact family members or rescue stations, this year to help such patients reach people, contact the family members outside the province through ID cards. This initiative was praised by the patient's family and other patients. Discuss and rectify the opinions of patients and problems arising at work, and continuously improve the service image

Third, scientific and institutionalized nursing management, the implementation of key supervision systems.

1. Through group area management, group continuous scheduling, reduce the number of handovers, effectively utilize human resources, and reduce the work pressure of young nurses and reduce the hidden dangers of nursing through the dynamic quality control of high-age nurses, and ensure the quality of care of each class. .

2. A clear division of labor for quality control personnel, special personnel responsible for the management of items and work processes in various regions, and found problems, timely feedback and discussion and revision to ensure the quality of care in each region. Effectively implement the performance appraisal system, and truthfully feedback the level of personnel, so that quality control of care is put in place.

3. Through one year adjustment, the structure of the nursing team tends to be reasonable. According to the division of the emergency department, the job is basically fixed according to the individual work ability, and the level management of the nurses is basically realized to achieve the reasonable distribution and use of personnel.

4. Unblock the emergency green channel and improve the success rate of rescue. For the various emergency, critical, and critically ill patients, the rational use of green channels has won valuable time for rescue.

5. Continuously improve the emergency plan for nursing work, including emergency plans for emergencies.

6. Formulate detailed work guidelines for each region and information on the work of each region, and pay attention to the key points of new recruits, and guide the new recruits and young nurses to better complete the nursing work.

IV. Emergency training and continuing education for professional nurses

1. The department of the whole year organizes business learning times, medical records are discussed, and training items are operated.

2. In the second quarter, the general staff of the organization completed the emergency post skills training as required, and the operation and assessment of everyone passed, and the general nurses' business skills were further improved.

3. The hospital's assessment of nurses' first-aid medicine knowledge within three years of graduation, all qualified, the rate of compliance. The new graduates will be assessed for job skills and all of them will meet the standards. Good grades.

4. Basically completed the annual nurse training program, arranged nurses to study in ICU to study critical patient care, arranged young nurses to the pediatric injection room for pediatric scalp needle puncture technology, and improved the level of scalp puncture in children. Many nurses from the field went out for short-term study and brought the new concept of care back to the department. The emergency training for the nurses of the famous rounds was completed throughout the year. Intern teaching

The students' teaching work was further standardized, and the implementation of teaching work such as small lectures, operation demonstrations, teaching rounds, rescue coordination exercises, etc., achieved good results. In particular, the teaching methods of rescue and training were well received by all interns. This year's successful completion of the internship teaching task six, with the medical development of specialist development

Adjust the original office to build a simple intensive care unit, and gradually increase the number of patients, and strengthen the implementation of the patient's medical record writing, basic nursing and health education. At the same time, arrange personnel to icu to study critical patient care, lumbar puncture, chest closed drainage, etc. Pipeline care.

Although xxxx has achieved certain results in nursing work, it still has shortcomings, and it has not successfully completed the nursing research topic. Individuals have a negative and passive attitude in training. In the process of serving patients, individual people have a colder tone and bluntness, which may cause dissatisfaction of patients.

In the new year, we will face greater difficulties and challenges, fierce competition in the medical market, and reduced floating population. We will continue to work hard to further strengthen the team building, improve the comprehensive quality of nursing staff, train professional nurses, and improve service quality. Complete a case study of the new year's work plan case, analyze the critical thinking of nurses through case analysis, improve the quality of nursing staff, and ensure the quality of care.

V. Nursing interns teach

The students' teaching work was further standardized, and the implementation of teaching work such as small lectures, operation demonstrations, teaching rounds, rescue coordination exercises, etc., achieved good results. In particular, the teaching methods of rescue and training were well received by all interns. This year's successful completion of the internship teaching task six, with the medical development of specialist development

Adjust the original office to build a simple intensive care unit, and gradually increase the number of patients, and strengthen the implementation of the patient's medical record writing, basic nursing and health education. At the same time, arrange personnel to icu to study critical patient care, lumbar puncture, chest closed drainage, etc. Pipeline care.

Although xxxx has achieved certain results in nursing work, it still has shortcomings, and it has not successfully completed the nursing research topic. Individuals have a negative and passive attitude in training. In the process of serving patients, individual people have a colder tone and bluntness, which may cause dissatisfaction of patients.

In the new year, we will face greater difficulties and challenges, fierce competition in the medical market, and reduced floating population. We will continue to work hard to further strengthen the team building, improve the comprehensive quality of nursing staff, train professional nurses, and improve service quality. Complete the work plan for the new year