Summary of annual work of the property

In xxxx years, we experienced the baptism and adjustment of various thoughts. The year of great joy and sorrow made us multiply our memories. The ruthlessness of the snowstorm has made countless people unable to go home. The terrible Wenchuan earthquake has destroyed the quiet city and life. The poison of food makes people feel the importance of health. The jubilant Olympics stimulated international exchanges and competitions, and the irresistible tsunami. The economy has caused many companies to close down and shrink, and so on. One year has passed the test of such an event. Perhaps the Chinese have been brave since ancient times. Perhaps our nation has always passed on the humanitarian spirit. In this series of challenges, we have stood still, do not abandon, not give up. We are all cheering!

As a small and medium-sized enterprise, all these events happen just like our expressions. Sometimes we are happy, sometimes sad, and the role of the barometer is very obvious. Since the earthquake in May, there have been many problems in our leasing industry. We are also responding and adjusting in time. If we are not prepared, after the impact of the economic form, we will not break it. crisis. That is to say, in this economic environment, we have changed our views. We have changed the way we work and style. We have adjusted our new strategies and directions. Under the guidance and leadership of the company’s general manager Liu and Vice President Wang, a lot of work has been done. Successful collection of property management fees, reasonable changes in property site leasing, improvement and maintenance of property parking lots, renewal of property power systems, completion of property income indicators, effective adjustment of property hotels, etc., one year, through our relentless Efforts have created value for the company, and also exercised our management team. In the completion and follow-up of all the work, we have truly cooperated with each other, fully cooperated, communicated effectively, and achieved twice the result with half the effort. And quality, laid a solid foundation for the sustainable development of the company. I summarize the following points for the work of the whole year. If there is a bad statement, please bear with me.

First, the renting work - the end of life

The meaning of life is to describe the way to get in the most dangerous time. From Yuan·Guan Hanqing, “Qian Da Yin knows the 绯 绯 · · 】 】 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 》 The whole year's rent-seeking work is based on the eight-character overview.

Any economic crisis, any financial turmoil, any inflation, is a revolution in the real estate industry. It can be said that commercial property leasing is a blank piece of paper in the real estate industry. At the mid-range property, we are the shocking target of the blink of an eye and extremely sensitive.

The proportion of tenants entering and leaving the year is very large. It is the most frequent year since I started my job. So many tenants have chosen our gold shops and pure office buildings. They are brave in their own business direction according to the pre-set business direction. Struggling, all the hard work, after all, it is still the starting point to escape, and even more is to pay in advance to give up. Every time I saw the example of this scene failure, it made me multiply the pressure. At the same time, I regret these customers who are very shallow.

When encountering problems, we are always looking for a breakthrough. We must always find ways to implement the rent-seeking work. At a work report meeting in June, the CEO put forward: "In the face of the economic situation after the disaster, our work must force benefits." From that moment on, they have made new adjustments to their own work conditions. A strong sense of prevention. In the process of renting for the whole year, we have taken an active and effective response. Although we have a little distance from the requirements put forward at the beginning of the year, we have resolved from a long distance to a short distance. We have taken these measures and methods:

1. Special topic meetings, unifying thoughts and courageously facing. The company's senior management is a predecessor and expert in the leasing industry. During the year, the company's leaders have hosted no less than 10 special leasing meetings, leasing customer analysis meetings, renting details seminars, renting customers communication notes, etc. The theme of the meeting, through the high-level effective instilling and conveying the requirements and strategies of the board of directors for renting work.

2. Organize the lease term information of each customer, and have a strong sense of prevention from the data.

The customer renewed the contract and negotiated the communication work three months in advance, which solved the customer's style of work, and effectively and win-win the customers who have expired according to different periods and different situations, and kept some of the business stable. The customer group has laid the first shot for the whole year's renting work;

3. Established the customer history data file, and conducted statistics on the incoming call customers. It was mistaken that the intermediary's telephone number answered all the customer calls required, and there were incomplete statistics about 800 calls for renting in the whole year. Corresponding information;

4, the promotion of classified information, the promotion of the Internet, the establishment of on-site billboards, the cooperation of intermediaries, the recommendation of peers, etc., are all wonderful and complementary. The promotion of classified information that has been optimistic has been the most mundane this year, and its effect is most obvious. Many customers with needs are coming from this small advertisement, and the final transaction; the establishment of on-site advertising space makes the information very eye-catching. Easy to remember. One day a friend called and told me: "Your phone has become the first word d, often hang up, it seems that your pressure is great." Indeed, this year's live billboards are almost all year round, but not small Look, the role of on-site advertising is quite obvious. Many people who drive and pass by are very straightforward to get information. In the face of this street-facing property, they have an intuitive understanding. The promotion of the Internet is reflected in the Guangzhou store network. Guangzhou Information Port, 58 City, 168 shops, market, business network, real estate trading network and other sites for the fee and free release, access to a lot of information and information, the power of the network will be more and more; this year increased Communication with intermediary companies and peers, has also communicated many clients through the intermediary, and successfully cooperated with an intermediary.

5, the processing of the exit customer, more than enough. In fact, when we saw the tenants’ exit, our hearts were clear. In this year, we are particularly unwilling. It is really not easy to obtain a customer who has made a deal. The normal and abnormal exit of the customer indicates that his investment has failed or the company has transferred. When dealing with the departure of these dozens of customers throughout the year, we strictly abide by the company's regulations and maximize the company's interests.

Did not come to sign, everything = 0, this is my signature, many people want to know what industry I am doing after watching. In fact, in the face of the downward trend of the leasing industry, only this sentence can always remind itself that in the face of interested customers, it is really necessary to pay attention to the fate, need to be absolutely confident about the company, and get the customer's Accreditation is really just passing by.

Second, management work - half of responsibility and ability

When writing this work summary, I was thinking about how to reflect the year-round work objectively and truly. In the face of property management work, I first thanked Mr. Gu, the general manager of the property department, for his comprehensive grasp of the economic indicators, various management requirements, and various service standards. I would like to thank the 21 gardeners who are working day and night. I think the word gardener is the most suitable. Although they all have different ages, different types of work and different abilities, they have a common goal---complete the indicators and ensure completeness. Serve customers and work together. In the whole year of work, they did, and it can be said that our under-staffed team is combative. The collection and implementation of property tenant property management fees, the tenants’ hydropower and the tobacco pipe are carried out throughout the year. Services, handling of property emergency incidents, follow-up of various complaints and services, replacement of property-based power facilities, operation of property parking lots, services of property hotels, participation in various activities of the property, etc. The reflection of your heart, if I and the director to complete all these matters is not reliable, this is the crystal of our group work, the product of everyone to fight for the enterprise, our team is good, although it still exists Insufficient and not perfect, but we are charging, mainly leading the big brother to give us a good supervision, we will be more mature and perfect.

Third, the enterprise's hardware problem - imminent

Correct understanding and effective response are the basic requirements for the development of enterprises. In this report, I still want to talk about my problems with the company, explain my thoughts and understanding, and hope that the wrong or poorly understood, more leaders Give criticism correction.

The first problem I want to talk about is that the hardware of the property needs urgent improvement, mainly reflected in the maintenance and improvement of the public areas of the property and the stairs. In fact, I believe that everyone coming to the office from the second staircase will obviously feel that the corridor wall of the property is too flowery and too old. The stairs of the property are too low. This is a very intuitive performance. In the process of taking the customer to see the office building. Many people feel that the renovation of the office building is too rudimentary, too worn, and the stairs feel too cheesy. I feel that the customer also makes sense. There is no elevator. At the very least, the appearance of the public area of ​​the property is beautiful.

The second issue is the layout of the property's peripheral billboards and external lighting to improve the external image of the property. Maybe I am talking too directly. I feel that the billboards in our Dongdu Food Street are not beautiful enough, and the craftsmanship is rough. It is impossible to let people see the signboard at first sight and it is deeply branded. The signboard on the west is already in the wind. The follow-up of the swing is very unsafe from the bottom and must be dealt with immediately. Walking on the street front of Dongdu Food Street, I always feel that the lights here are not bright enough. In fact, we really need to adjust the lighting of some of the entire exterior walls of the property so that people passing by can feel the heat here. Here is the food carrier, the supreme treasure of the brand store.

The third problem is the maintenance work of the property iron tile, the sink needs to be replaced, the rainy baptism season, the fourth floor of the property and the expansion joint are leaking, it is no exaggeration, the sink on the fourth floor of the property needs to be re-improved, before the sink The amount of water was not enough, and the materials used at that time were aging and degumming. Now the joints are leaking and need to be redesigned.

Fourth, the voice of the customer - pouring thoughts

Serving customers at the core of our property management work is also the essence of our property fees. During the year, we also communicated with different tenants in different degrees. In fact, some customers are quite satisfied with our property. In particular, the employees of our property department, when the customer has demand, we can always reflect our timely service, effectively help customers solve various problems, so that the tenant's business operations can run normally. Through the understanding of the customer and the customer also said some of their ideas and reflected problems, mainly:

1. Some tenants suggested that we set up a Dongdu Food Street Restaurant Association, which regularly organizes property catering to communicate and communicate, and can coordinate well in terms of outstanding competition and price, truly fulfilling the requirements of one family, and at the same time, about the whole year. All the activities that are okay are well promoted and publicized in advance, and the role of promotion and publicity throughout the year is truly considered.

2. The tenants have the same understanding and feelings about the problems I have found above. I hope that we can create a good image of property management;

3. Tenants have opinions and opinions on the service quality and attitude of some members of our property, including the Finance Department. They always think that the people of our property have not considered and dealt with the problems from the actual situation of the customers, and collected all the fees to be implemented;

4. There are too few interactive activities with tenants. For example, you can organize group activities. During the Chinese New Year, you can communicate well. For example, when you are in the New Year, send desk calendars and calendars. In other festivals, we will make the whole property. These arrangements and create an atmosphere that promotes the atmosphere and feel of the entire property festival.

Fifth, the role of learning - value-added wealth

I have not written this title before writing the work summary. I deliberately added this content today. Indeed, this year, I have learned a lot of things, which can be said to be a great fortune. And it is definitely value-added. I am very grateful to the company executives and colleagues who criticized, paid attention to and taught me during the year. Thank you for your honesty, mainly reflected in:

The first group company launched the reading experience experience. Through several seminars, we have read a lot of books, and we have increased a lot of professional and non-professional knowledge. Moreover, through the report of reading and feeling, let us truly reflect Everyone's understanding and attitude towards the company, and thus let us recognize the various issues of the work, can be said that this reading experience experience, is the spiritual abbreviation of the enterprise;

The second session, taught by the chairman of the board, tells the story of the cost and tsunami economic response strategy, let us know the concept of cost, and recognize the importance of cost saving. The strategy of tsunami economy gives us a clear crisis. Consciousness, let us also see the focus of the next work;

The third communication with the company's top management has benefited a lot. During the year's renting work, I encountered many problems and solutions. Under the guidance and guidance of the times, I also deeply understood the knowledge and ability of many aspects of investment, communication, negotiation, facilitation, collection, signing, etc. I really understood what Liu said. Change the leadership does not change, do not change is antiques" change needs to learn and charge.

The fourth item is to communicate with the property director and colleagues to make our work more coordinated. The pre-conference study and learning activities launched by the property department allowed us to successfully share the gold house in the book. Yan Ruyu in the book, we learned a lot about the experience of being a man and doing things. During the year, the director also taught me a lot of things. The handling of various incidents is more to demonstrate, and his dedication makes our team more cohesive.

Through the above studies, my mind has been promoted and exercised. It is also the outspokenness of all of you that allows us to grow together. I am grateful to the leaders and colleagues at all levels who have criticized or educated me during the year. It is the embodiment of the entrepreneurial spirit.

The above is my year-end summary of XX years, summing up the past, looking forward to the future, history needs to be remembered, experience needs to be absorbed, in the upcoming XX years, we really have to take courage and challenge with new attitudes to reflect that we should Some value.

Sum up the past, look to the future, use your heart to face up bravely, and use wisdom to create new works. In this most realistic era, you need not only diligence and responsibility, but also the ability and skills to be refined. Maybe on this road, there are tensions, depression, excitement, and eagerness, but I think more is a rewarding expression, more words that the tenants are thankful for. In this 365 days of Jinniu Wangcai, let's go together! Let’s face it with a smile, believe that we can leap tomorrow!