Hotel insurance all annual work summary
According to the hotel's safety work plan formulated at the beginning of the year and the safety work objectives proposed by the senior leaders of the hotel group, and in order to strictly implement the hotel's "prevention-oriented, safety first" work guidelines, the headquarters in the XX year with the hotel Under the requirements of reasonable distribution, standardization, standardization and stylized services, and at the same time doing the tasks of open source and thrifty, and opening up new projects, we will further improve the security of the hotel. The annual work is summarized as follows:
First, the fire management has increased the training of fire protection knowledge for employees. This year, the fire control supervisors were sent to the fire prevention knowledge and fire prevention knowledge of the key fire prevention units, and the monitoring system skills training and assessment of the monitoring center staff were carried out. After the assessment, the monitoring personnel showed that they can skillfully use various knowledge and skills to carry out related operations, and can also reflect the steady and skilled performance.
All of the hotel's safety facilities are regularly inspected and recorded according to the requirements of the fire brigade. The unqualified items that were inspected were rectified in time, and the fire-fighting equipment such as the fire-fighting evacuation indicator lights and emergency lights found in the patrol process were promptly reported for damage and replacement, and a batch of expired gas masks were declared and replaced at the beginning of this year. In the near future, according to the requirements of the Security Office, slogans will be posted outside the hotel's various computer rooms to prevent accidents. In the pre-holiday or when there are major reception tasks, increase the frequency of inspections to prevent unsafe accidents.
With the perfect equipment foundation and skilled fire protection skills, this year the hotel has never had any type of fire. Although it is currently honored, our department is honored to successfully complete this year's safety indicators.
Second, the management of the gates and parking lots emphasizes the standards and norms of instruments and manners. The first door is the first impression of the guests on the hotel, and the first feeling of the guests on the quality of the hotel service. All of them are on duty for the first door. The personnel conducted a number of strict standard salute postures, skill training and skill assessment of the guide gestures. In order to maintain the integrity of the No. 1 door personnel, the department will select the image with good image, good temperament and perseverance to arrange the door on the first door, so that guests can feel safe and comfortable when entering the hotel. The requirement for No. 1 gate is that the entering vehicles are arranged in order, neatly and in accordance with the parking mark line to ensure the smooth flow of incoming and outgoing vehicles, and require the gate personnel to have standard and standard command gestures for entering and leaving the vehicle.
The main responsibility of Gate 2 is to manage the vehicles entering and leaving. Because the old cars have more and more lost cards, it is easy to leave the criminals with theft. According to this feature, the department continued its xx years and the department was renewed at the beginning of this year. Use new vehicle access cards to protect the safety of the passengers; for better management of the front and rear parking lots for the security personnel, the material department of the hotel property maintains the daily maintenance of the existing stainless steel roadblocks and the second door electric door To ensure the normal management of motor vehicles and the safety of employees to go to work.
For the large parking lot in the backyard, in addition to planning the areas of employees' locomotives, electric vehicles, and bicycles, and ordering the orderly order. The car inside the hotel also emphasizes that it must be parked according to the specified position, so that the passenger vehicles can be parked according to the designed position, and the reception of important guests, the team and the conference is successfully completed many times, and the guests are well received.
Third, the monitoring and management monitoring room is the first reflection of various hidden dangers and accidents in the hotel, just like the human eye, is the first window to find various situations. Since the opening of the hotel, the monitoring equipment has been in 24 hours of continuous operation, so some equipment is aging, such as decreased sensitivity of smoke, blurred video camera, video display failure, these are caused by equipment aging, in the hotel Leaders and General Manager Liang strongly supported the replacement of parts of the next monitoring equipment. It is expected that the remaining aging equipment will need to be replaced next year. Since the beginning of this year, due to the serious and responsible responsibility of the monitoring personnel, several accidents have been discovered in the first time. Because of the timely detection, proper handling and strong protection, they have been effectively controlled without causing accidents, so there is basically no big problem. The danger, including the door number one, forcibly said that the vehicle was scratched after the hotel was screened and the video was confirmed to be not injured in the hotel. It is a strong explanation that the operation of the equipment can ensure the life and property of the hotel is effective. Guarantee, of course, the relevant personnel are also in the end. In order to ensure the safety factor of the hotel, the security can fully inspect the hotel. Our department has increased the number of patrols this year, so that the team members can make the patrol work more detailed.
The internal management has continued to follow the department since XX, and put forward the management objectives of “strengthening personnel quality, standardizing work standards” and “strive for creating excellent departments of hotels”. After continuous training and study, the quality and service skills of the players, Ideological awareness has improved and improved. Penalties and restrictions were imposed on the staff of the hotel who did not comply with the hotel and departmental systems. The inspection of the items that the employees entered and exited the hotel was arranged to assist the General Manager in the implementation of various systems.
5. The training department insists on the training of new employees, and the comprehensive training after the posts are familiar to improve the employees' mental outlook, professional ethics, service skills, service standard language, dedication and love to the spirit of solidarity and cooperation, and "inappropriate teaching The requirements of "teaching" and "strict management, standard operation", and the department management personnel to attend the class taught by Professor Yuan Yi to teach the other members of the department, and learn more about the experience and knowledge related to their work. The employee's own ability and working attitude have been improved.
Sixth, the new project department will cooperate with the hotel to develop new project projects, and the charging system will be implemented for the parking lot before and after the hotel. From August to November, the total fee will be 20,000 yuan. Although some guests complain that some players have received a lot of white eyes and saliva during the charging process, the economy created for the hotel is an indisputable fact. However, the fee is a double-edged sword. At the same time, the department also considers the true safety of the passengers. At the application of the department in October this year, a booth was placed for the No. 1 gate, which greatly enhanced the surveillance of the No. 1 gate. The strength, the best efforts of the team members to escort the vehicles parked in the hotel. 7. The cooperation of foreign units has been closely contacted, friendly and cooperative with relevant units and competent authorities, and courtesy condolences during the festival. The relevant cooperation content to cooperate with the National Security Bureau to carry out the task is to control the hotel, assist the public security department in the investigation of the hotel incident, conduct inspections on fire-fighting facilities and equipment together with the fire department, and contact the fire company to conduct inspections, repairs, replacements, etc. . Make the preservation work more convenient in cooperation with foreign organizations and cooperation.
Eight, the problem
The No. 1 door guard is not proactive, lacks a smile, and has a poor service. The 2nd door security ceremony was poorly courteous, and the peak post posture was not in place. There are sometimes sleepy phenomena in monitoring and preservation, and there are incidents of scratching of passenger vehicles. The management requirements are not high and strict, the work is not solid enough, and the measures are not effective enough. Managers at all levels have the phenomenon of concentrating and lightly checking. With regard to the above issues, the Ministry will definitely take effective measures to strengthen training and management so that all work can be improved.
This year, the hotel successfully hosted various large and medium-sized conferences, the Golden Week of Tourism, and the work of the “Porcelain Bo”. Guaranteed to work overtime, with excellent service awareness, full service enthusiasm, good service attitude left a deep impression on Chinese and foreign guests, but also received the leadership's affirmation.
Looking back on the past year, despite the strong support from leaders at all levels and the hard work of the departmental colleagues, although we have made certain achievements, our work methods still need to be improved, and work experience has yet to be accumulated. In the future work, we will make persistent efforts and strive to make the work more detailed and deeper. We have reason to believe that with the care and support of the leaders, with the understanding and cooperation of the brother departments, haha mud will make more and more achievements and contributions for the global take-off.
First, the fire management has increased the training of fire protection knowledge for employees. This year, the fire control supervisors were sent to the fire prevention knowledge and fire prevention knowledge of the key fire prevention units, and the monitoring system skills training and assessment of the monitoring center staff were carried out. After the assessment, the monitoring personnel showed that they can skillfully use various knowledge and skills to carry out related operations, and can also reflect the steady and skilled performance.
All of the hotel's safety facilities are regularly inspected and recorded according to the requirements of the fire brigade. The unqualified items that were inspected were rectified in time, and the fire-fighting equipment such as the fire-fighting evacuation indicator lights and emergency lights found in the patrol process were promptly reported for damage and replacement, and a batch of expired gas masks were declared and replaced at the beginning of this year. In the near future, according to the requirements of the Security Office, slogans will be posted outside the hotel's various computer rooms to prevent accidents. In the pre-holiday or when there are major reception tasks, increase the frequency of inspections to prevent unsafe accidents.
With the perfect equipment foundation and skilled fire protection skills, this year the hotel has never had any type of fire. Although it is currently honored, our department is honored to successfully complete this year's safety indicators.
Second, the management of the gates and parking lots emphasizes the standards and norms of instruments and manners. The first door is the first impression of the guests on the hotel, and the first feeling of the guests on the quality of the hotel service. All of them are on duty for the first door. The personnel conducted a number of strict standard salute postures, skill training and skill assessment of the guide gestures. In order to maintain the integrity of the No. 1 door personnel, the department will select the image with good image, good temperament and perseverance to arrange the door on the first door, so that guests can feel safe and comfortable when entering the hotel. The requirement for No. 1 gate is that the entering vehicles are arranged in order, neatly and in accordance with the parking mark line to ensure the smooth flow of incoming and outgoing vehicles, and require the gate personnel to have standard and standard command gestures for entering and leaving the vehicle.
The main responsibility of Gate 2 is to manage the vehicles entering and leaving. Because the old cars have more and more lost cards, it is easy to leave the criminals with theft. According to this feature, the department continued its xx years and the department was renewed at the beginning of this year. Use new vehicle access cards to protect the safety of the passengers; for better management of the front and rear parking lots for the security personnel, the material department of the hotel property maintains the daily maintenance of the existing stainless steel roadblocks and the second door electric door To ensure the normal management of motor vehicles and the safety of employees to go to work.
For the large parking lot in the backyard, in addition to planning the areas of employees' locomotives, electric vehicles, and bicycles, and ordering the orderly order. The car inside the hotel also emphasizes that it must be parked according to the specified position, so that the passenger vehicles can be parked according to the designed position, and the reception of important guests, the team and the conference is successfully completed many times, and the guests are well received.
Third, the monitoring and management monitoring room is the first reflection of various hidden dangers and accidents in the hotel, just like the human eye, is the first window to find various situations. Since the opening of the hotel, the monitoring equipment has been in 24 hours of continuous operation, so some equipment is aging, such as decreased sensitivity of smoke, blurred video camera, video display failure, these are caused by equipment aging, in the hotel Leaders and General Manager Liang strongly supported the replacement of parts of the next monitoring equipment. It is expected that the remaining aging equipment will need to be replaced next year. Since the beginning of this year, due to the serious and responsible responsibility of the monitoring personnel, several accidents have been discovered in the first time. Because of the timely detection, proper handling and strong protection, they have been effectively controlled without causing accidents, so there is basically no big problem. The danger, including the door number one, forcibly said that the vehicle was scratched after the hotel was screened and the video was confirmed to be not injured in the hotel. It is a strong explanation that the operation of the equipment can ensure the life and property of the hotel is effective. Guarantee, of course, the relevant personnel are also in the end. In order to ensure the safety factor of the hotel, the security can fully inspect the hotel. Our department has increased the number of patrols this year, so that the team members can make the patrol work more detailed.
The internal management has continued to follow the department since XX, and put forward the management objectives of “strengthening personnel quality, standardizing work standards” and “strive for creating excellent departments of hotels”. After continuous training and study, the quality and service skills of the players, Ideological awareness has improved and improved. Penalties and restrictions were imposed on the staff of the hotel who did not comply with the hotel and departmental systems. The inspection of the items that the employees entered and exited the hotel was arranged to assist the General Manager in the implementation of various systems.
5. The training department insists on the training of new employees, and the comprehensive training after the posts are familiar to improve the employees' mental outlook, professional ethics, service skills, service standard language, dedication and love to the spirit of solidarity and cooperation, and "inappropriate teaching The requirements of "teaching" and "strict management, standard operation", and the department management personnel to attend the class taught by Professor Yuan Yi to teach the other members of the department, and learn more about the experience and knowledge related to their work. The employee's own ability and working attitude have been improved.
Sixth, the new project department will cooperate with the hotel to develop new project projects, and the charging system will be implemented for the parking lot before and after the hotel. From August to November, the total fee will be 20,000 yuan. Although some guests complain that some players have received a lot of white eyes and saliva during the charging process, the economy created for the hotel is an indisputable fact. However, the fee is a double-edged sword. At the same time, the department also considers the true safety of the passengers. At the application of the department in October this year, a booth was placed for the No. 1 gate, which greatly enhanced the surveillance of the No. 1 gate. The strength, the best efforts of the team members to escort the vehicles parked in the hotel. 7. The cooperation of foreign units has been closely contacted, friendly and cooperative with relevant units and competent authorities, and courtesy condolences during the festival. The relevant cooperation content to cooperate with the National Security Bureau to carry out the task is to control the hotel, assist the public security department in the investigation of the hotel incident, conduct inspections on fire-fighting facilities and equipment together with the fire department, and contact the fire company to conduct inspections, repairs, replacements, etc. . Make the preservation work more convenient in cooperation with foreign organizations and cooperation.
Eight, the problem
The No. 1 door guard is not proactive, lacks a smile, and has a poor service. The 2nd door security ceremony was poorly courteous, and the peak post posture was not in place. There are sometimes sleepy phenomena in monitoring and preservation, and there are incidents of scratching of passenger vehicles. The management requirements are not high and strict, the work is not solid enough, and the measures are not effective enough. Managers at all levels have the phenomenon of concentrating and lightly checking. With regard to the above issues, the Ministry will definitely take effective measures to strengthen training and management so that all work can be improved.
This year, the hotel successfully hosted various large and medium-sized conferences, the Golden Week of Tourism, and the work of the “Porcelain Bo”. Guaranteed to work overtime, with excellent service awareness, full service enthusiasm, good service attitude left a deep impression on Chinese and foreign guests, but also received the leadership's affirmation.
Looking back on the past year, despite the strong support from leaders at all levels and the hard work of the departmental colleagues, although we have made certain achievements, our work methods still need to be improved, and work experience has yet to be accumulated. In the future work, we will make persistent efforts and strive to make the work more detailed and deeper. We have reason to believe that with the care and support of the leaders, with the understanding and cooperation of the brother departments, haha mud will make more and more achievements and contributions for the global take-off.
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