Guide individual annual summary

Xxxx is an extraordinary year. In xxxx, I came out of school and applied the knowledge about tour guides I learned in my two years to my work, from theory to practice. In June XX, I started working as a guided tour guide in Hengshan, Nanyue. It was not long, and the resources were not deep, but there were quite a lot of emotions:

The "guide tour" work has brought a lot of happiness to my life, but also let me know that "guide" is not a simple job, and there is a significant difference with other professions, that is, you must be in close contact with the guests. Nature makes our sense of service more profound than the average person. In a sense, it can be said that the infinite charm of the tour guide profession is due to our perception and love of service.

Through a few months of work practice, I deeply realized that obtaining a tour guide card does not mean that you will always be a qualified tour guide, but will continue to learn, enrich and improve. In the eyes of tourists, tour guides should be omniscient "all things". The guide service is a knowledge-intensive and highly intelligent service work. The rich knowledge and extensive knowledge are the prerequisites for the tour guide service. As a tour guide, we must "advance with the times" and always maintain a positive desire for knowledge to adapt to the needs of social progress and development. more importantly. We must not regard ourselves as a "all-in-one". We must maintain a modest and prudent attitude. We must remember that "there is no end to learning the sea" and "learning is endless." "There are people outside, there are days outside the sky", "threesome, there must be me." division".

Always keep in mind the duties of the tour guide, earnestly study the "Interim Regulations on the Management of Tour Guides" and "Quality of the National Standard Guide Service of the People's Republic of China", work hard to implement the tourism plan, and make contact, coordination, explanation and other services. Adhere to the four service principles of "customer first, service first, service for everyone, reasonable and possible", meticulous, enthusiastic and thoughtful to do the guide service work. That is to say, all work is based on tourists, starting from the service, always considering the interests and requirements of tourists, and must not reject the reasonable and legitimate requirements of tourists. In the service process, we must adhere to the principle of "serving for everyone". We must not be close to each other. We should treat each visitor with enthusiasm, thoughtfulness, friendliness, respect, impartiality, and equal treatment. We must adhere to the principle of "reasonable and possible". In the process of tourism service, we must always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully screen, reasonable and achievable, and work hard, if not done or missed Opportunity, we will find ways to make up for it in time to maximize the satisfaction of tourists.

Guided tour service is an extremely important aspect of the whole travel service activities. During the tour guide explanation, I believe that “accurate, clear and vivid” complement each other and are indispensable. First of all, “accurate” is the first and most important. In the process of explanation, keep in mind the lesson of "a false and true", avoid making a mess, creating a crown, and wearing a letter, which will make visitors feel blinded and fooled, which will cause tourists to resent and blame. Tourists “seeking knowledge” in tourism activities is one of the important contents, and our tour guides play an important role in disseminating knowledge information, conveying aesthetic concepts, and spreading Chinese civilization. Therefore, the language of the tour guide must be scientific and standardized, and the information transmitted must be correct. It is correct, so it can attract the attention of tourists and satisfy the tourists' desire to "seek knowledge." Secondly, “clear” is the key. In the guide explanation, clear, concise and fluent language expression is another embodiment of the scientific nature of the tour guide language. The articulation, conciseness, proper wording, appropriate combination, clear hierarchy, and strong logic avoid the use of unfamiliar vocabulary and indiscriminate vocabulary. This is the basic requirement for the tour guide to explain. In addition, “vibrant” is a blending agent and an important means of creating a harmonious atmosphere for the tourism team. If the language is unremarkable in the process of interpretation, like the monotony and dullness of the monk chanting, it will be uninteresting for the tourists, and will produce impatient or disgusting emotions in the heart; and vivid, humorous and interesting explanations can create The artistic conception of the United States can adjust the optimistic attitude of the tourists, the joyful mood, and the rich enthusiasm. It creates a harmonious, happy, positive and high-team atmosphere, which gives people a beautiful enjoyment.