Annual summary of foreign trade clerk

The year of xxxx is about to pass, and when I look back on the past year, I can’t help but feel a lot of emotions. On May 4th, xxxx came to the company. As a probationary employee, I started to study the station business. This stage ended from 5.4 to 6.25, the strict requirements of the leadership, the systematic rolling training, and the tirelessness of the system. With my hard work, I have mastered the business process. Compared with many old employees, I am a newbie. But this does not become a reason why I can be worse than others. On the contrary, the more I do, the more energy and time I have to learn than others, so as to keep up with everyone's pace. With my hard work, hard work, and hard work, I am familiar with the operation and processing of the business, and I have a deeper understanding of the entire operation process of the station, which makes me more comfortable at work. 6.26 I started to overdue the independent operation phase! On the 8.17th, I submitted a transfer application to become a regular employee of New Oriental. In a sense, I started the opposite operation.

Work completion:

Since July, the operation has been completed until December 15th. The foreign trade ship has completed 9 classes of ships to complete 260teu. The domestic trade completed the 26th class of the ship completed 20995teu. The domestic trade and the ship 5 classes completed 34teu

While completing the company's prescribed work, I pay attention to the improvement of self-integrated business capabilities. Through the company's regular business training, I don't fully realize the importance of service quality. From the action, I pay more attention to the improvement of communication skills. I know that as an ordinary salesman, in addition to knowing some simple technical and professional knowledge, it is more important to communicate and communicate with customers and answer customer inquiries and questions. Therefore, what I need to have is to have a comprehensive business knowledge and good service and communication skills.

In my usual work, I have carefully studied the new business, new knowledge, and new activities that I have issued. I fully understand the spirit and keep in mind. For some basic business knowledge, I often look it up and do it. I know the new things, the practice makes perfect, the learning, thinking and summing up more than half a year, and then applying these to the actual work, I have formed a harmonious cooperative relationship with the shipping company, the terminal plan, and key customers. In this process, my general guiding principle is: reputation first, service first, customer interests supreme, do not drag the box, do not press the car, the new customer service. Integrity service. . Haier President Zhang Ruimin has a famous saying: Under the same conditions, good service can win customers or create customers; poor service can lose or eliminate customers. Integrity is a resource, a kind of capital, and the soul of quality service. As an employee of the business department, I will be more serious in finding the gap. At the same time, I will learn from and learn from the advanced experience of other masters, and take the strengths of others to make up for myself, so that I can continue to thrive in the business department.

Problems in the course of work:

1. There have been mistakes in the operation. Whenever there is a mistake in operation, my first consciousness is to remedy it quickly. No matter who is the cause, I will never let the development go on. I will not shirk my responsibility for my own operation mistakes. One lesson, I will seriously summarize, find the root of the problem, and try to make the same mistake and never let him appear for the second time.

2. There has been friction in the process of getting along with my colleagues. I think so. The difference in personality and way of doing things is the reason for the beginning of problems. Whenever the interpersonal relationship is tense, I will actively communicate with them. communicate with. Avoid affecting work because of relationship problems, be honest and treat others with kindness. A new employee needs to integrate into a work environment and needs to apply it himself. It requires a large environment to accept. This requires a process. Perhaps because of my initiative and sincerity, I feel very harmonious in the current working environment, and my colleagues are very harmonious.

In general, this year is a tense and fulfilling year. From the time of learning to the top, I used the shortest time to complete the transition. During the work, I tried to narrow the gap with the old staff and continue to learn under the premise of completing the arrangement. To sum up, I have gradually matured as a salesman.

Xxxx has already waved to us. The new year means a new starting point, new opportunities, new challenges, and summing up the experience of xxxx years, I believe I will do better! At the same time, I hope that the company can increase my workload by considering my situation. Believe me, I can do it!