Shopping Mall 2019 Annual Work Summary
XX is about to pass, reviewing his work in this year, and gaining a lot of feelings and feelings. With the support of the leaders and the help of colleagues, with a serious and responsible attitude, the company has successfully completed all the work given by the company. Now working on XX's work, the report to the superiors is as follows:
First, actively cooperate with the department manager to do all the inspections in the middle of the month, including: comprehensive inspection, fire equipment inspection, fire protection knowledge inspection. In the comprehensive inspection, for the employee's grooming instrument, counter product layout, product business scope, environmental sanitation, warehouse status, etc., problems are found, dealt with in a timely manner, and cannot be dealt with in a timely manner, and follow-up in the later stage, and reflect the follow-up situation; In the fire equipment inspection, if there are problems with emergency lights, fire extinguishers, fire hydrants and other fire equipment, make a record, report the situation to the department manager, and eliminate potential safety hazards; Intensive inspection, for the unqualified in the spot check, carry out a re-examination work, so that all employees can master the "one-two sessions", use fire extinguishers, understand the specific location of fire exits and fire extinguishers nearest to their counters, so that employees are happening In case of an emergency, you can escape and save yourself in time.
Second, actively organize the training. For new employees, when they enter the mall, they will have two kinds of training, including fire training and pre-job training, so that the newly recruited employees can fully grasp all relevant knowledge and then put into work. Among them, 30 fire protection trainings were organized, a total of 119 people, and the Ministry of Security was responsible for training. 114 people participated in the "XX Year Safety Production, Fire Protection Knowledge" exam, and 10 people participated in the study of the new "Fire Law". Training and learning, let employees know and master in the true sense; from the beginning of this year, pre-job training is organized by our department, and a total of 18 pre-job trainings are organized. I am responsible for the 3 pre-job training, so that employees can understand the various shopping malls. At the same time, we also got an exercise. It is really not easy to experience being a lecturer for the first time.
Third, handle the complaints about the quality and service quality of the department. Be patient and listen to customer complaints and stay smiling. We don't want to have a complaint, but we can't avoid the complaint. I deal with complaints with a "strict, serious, proactive, efficient" style of work, and find out why. This can turn bad things into good things and fundamentally reduce complaints. In this year, 9 complaints were handled personally, and with the assistance of department managers, customer satisfaction reached 95 or above, and customer confidence was strengthened. However, further study and accumulation is needed to deal with complaint techniques.
Fourth, responsible for holding class meetings. The contents of the class include: company notifications, knowledge training, reminders, summing up the work items yesterday, emphasizing safety precautions, inspiring small stories, and so on. Timely communication of company files and conference spirit to every employee's mind, therefore, daily class meetings are also very necessary, and 2-3 class meetings are held each month.
Fifth, do a good job in the field. The inspection work is especially important. It is necessary not only to supervise the staff's appearance and instrumentation, service attitude, labor discipline, but also to impose deductions and education on employees who violate the company's rules and regulations, so that employees can reduce or eliminate mistakes again. Convince people. We must also do on-site safety precautions. We must increase the intensity of the tour on holidays and Saturdays to ensure the normal operation of the mall. We will do a good job of propaganda through the morning meeting, let the employees do their own safety precautions, and do the first floor. Supervision of the avenue and the second floor atrium promotion.
Sixth, cooperate with the company to carry out a series of training activities with the theme of “Quality Service to Welcome National Day”. Through the organization of special class meetings, service knowledge assessment and other forms, further standardize service standards, improve service mechanisms, and improve service levels. A total of 122 people in this class participated in the service knowledge assessment; at the same time, they actively participated in the “Monday Classroom” with the management personnel of various departments as trainers, and the opening of the “Monday Classroom” provided us with a learning exercise and display of individuals. The platform of ability has inspired my enthusiasm and thanked every trainer for his hard work. I believe that in the days to come, I will have the opportunity to participate.
7. Actively participate in the company's corporate culture construction activities. In January, I cheered for my basketball players and won the double champions for men and women basketball. On the “March 8th” Women’s Day, I was enthusiastic about all female employees. In May, I participated in the third fun games organized by the group. Arranging 13 salespersons of this class to participate, we show the good image and spiritual outlook of Zhuhai xx people to the public with full enthusiasm and best condition; in July, we participated in the group organization to "solid foundation, smelting team" Outdoor development training provides us with a platform for mutual communication and communication. It also provides us with an opportunity to exercise and hone our will. To celebrate the 60th anniversary of our birthday, we will stage a grand ceremony in Zhuhai Town Hall. The tax-free "literary evening" was fortunate to be able to participate in the performance "Inspiring Voice", which was highly praised by the employees. It shows that we all really paid a lot of work. That is the result of our rehearsal for a few months. I believe we will take the stage. The spirit and enthusiasm displayed on it will be invested in future work; in October, the group will participate in the organization for 4 days. Military training, in training, I deeply feel, the more difficult conditions, the more people will be able to exercise, with action interpretation of the mission and role as a militia.
Eight, do a good job in the organization of the company's group branch. As a member of the Youth League Committee, he actively participated in various activities of the Youth League Branch. Organized the “three. five” Lei Feng convenience activities, providing voluntary services to the customers, and achieved good results; organized the May Fourth Youth Activities with “I am adding talent to the team” to further enrich and energize the spiritual and cultural life of the youth. Improve the overall quality of the youth and enhance team cohesion; organize youths to watch the film "The Founding of the People", to celebrate the 60th anniversary of the founding of the People's Republic of China, further enrich and invigorate the young people's spiritual and cultural life, so that the young members of the Youth League have a deeper understanding of history and comprehensive improvement The overall quality of the youth of the league. This year's group activities are rich and varied, and the organization activities can be timely conveyed. The development of planning activities is also inseparable from the strong support of the company branch and branch secretary, so that my organizational skills have been fully exercised.
The above is the aspect that I strive to do and do well in one year. Throughout the work of the year, objective self-analysis, there are still many shortcomings. Just because young, work experience still needs to be further accumulated, please believe me, although I made a mistake, but I can be aware of the seriousness of the problem in time, I firmly believe that in the future work, I can strictly demand myself and resolutely put the company safely. The interests are at the top of the list and they are more mature and stable in terms of doing things.
The XX year is about to pass, and the XX year of hope is ushered in, which means new opportunities and new challenges. Here, I would like to make some personal suggestions and hope to contribute to the development of the company. Here are some suggestions:
First, I hope that the Merchants Department can gradually introduce more high-end brands, and even the first floor can gradually develop in this direction to create high-grade shopping malls.
Second, constantly improve the rules and regulations, iso files to be updated in a timely manner. Various advertising campaigns can be updated in a timely manner.
Third, strengthen communication between various departments, convey information, and even communicate with the cashier class. Because each department has its own ideas, learn from each other, and jointly contribute to tax-free advice.
Fourth, the company's membership is gradually increasing, using the majority of members as much as possible, using information feedback counters to promote information to help counter sales.
5. Whether each floor can have a fixed item storage place, the kind of coin-operated, does not require personnel management, and indeed many customers are very inconvenient with heavy things.
6. Xinhengji and Guomao are all subsidiaries of the group. Whether the two parking lots can be shared, so that both sides have flexible parking spaces. Because there are frequent customer complaints, since they are all xx, why not.
The above points are purely personal suggestions. All in all, summing up the work in this year, I am fully committed to serving the company and doing my best. In XX, I will continue to contribute to the development of the company. The growth of xx is witnessed by us!
First, actively cooperate with the department manager to do all the inspections in the middle of the month, including: comprehensive inspection, fire equipment inspection, fire protection knowledge inspection. In the comprehensive inspection, for the employee's grooming instrument, counter product layout, product business scope, environmental sanitation, warehouse status, etc., problems are found, dealt with in a timely manner, and cannot be dealt with in a timely manner, and follow-up in the later stage, and reflect the follow-up situation; In the fire equipment inspection, if there are problems with emergency lights, fire extinguishers, fire hydrants and other fire equipment, make a record, report the situation to the department manager, and eliminate potential safety hazards; Intensive inspection, for the unqualified in the spot check, carry out a re-examination work, so that all employees can master the "one-two sessions", use fire extinguishers, understand the specific location of fire exits and fire extinguishers nearest to their counters, so that employees are happening In case of an emergency, you can escape and save yourself in time.
Second, actively organize the training. For new employees, when they enter the mall, they will have two kinds of training, including fire training and pre-job training, so that the newly recruited employees can fully grasp all relevant knowledge and then put into work. Among them, 30 fire protection trainings were organized, a total of 119 people, and the Ministry of Security was responsible for training. 114 people participated in the "XX Year Safety Production, Fire Protection Knowledge" exam, and 10 people participated in the study of the new "Fire Law". Training and learning, let employees know and master in the true sense; from the beginning of this year, pre-job training is organized by our department, and a total of 18 pre-job trainings are organized. I am responsible for the 3 pre-job training, so that employees can understand the various shopping malls. At the same time, we also got an exercise. It is really not easy to experience being a lecturer for the first time.
Third, handle the complaints about the quality and service quality of the department. Be patient and listen to customer complaints and stay smiling. We don't want to have a complaint, but we can't avoid the complaint. I deal with complaints with a "strict, serious, proactive, efficient" style of work, and find out why. This can turn bad things into good things and fundamentally reduce complaints. In this year, 9 complaints were handled personally, and with the assistance of department managers, customer satisfaction reached 95 or above, and customer confidence was strengthened. However, further study and accumulation is needed to deal with complaint techniques.
Fourth, responsible for holding class meetings. The contents of the class include: company notifications, knowledge training, reminders, summing up the work items yesterday, emphasizing safety precautions, inspiring small stories, and so on. Timely communication of company files and conference spirit to every employee's mind, therefore, daily class meetings are also very necessary, and 2-3 class meetings are held each month.
Fifth, do a good job in the field. The inspection work is especially important. It is necessary not only to supervise the staff's appearance and instrumentation, service attitude, labor discipline, but also to impose deductions and education on employees who violate the company's rules and regulations, so that employees can reduce or eliminate mistakes again. Convince people. We must also do on-site safety precautions. We must increase the intensity of the tour on holidays and Saturdays to ensure the normal operation of the mall. We will do a good job of propaganda through the morning meeting, let the employees do their own safety precautions, and do the first floor. Supervision of the avenue and the second floor atrium promotion.
Sixth, cooperate with the company to carry out a series of training activities with the theme of “Quality Service to Welcome National Day”. Through the organization of special class meetings, service knowledge assessment and other forms, further standardize service standards, improve service mechanisms, and improve service levels. A total of 122 people in this class participated in the service knowledge assessment; at the same time, they actively participated in the “Monday Classroom” with the management personnel of various departments as trainers, and the opening of the “Monday Classroom” provided us with a learning exercise and display of individuals. The platform of ability has inspired my enthusiasm and thanked every trainer for his hard work. I believe that in the days to come, I will have the opportunity to participate.
7. Actively participate in the company's corporate culture construction activities. In January, I cheered for my basketball players and won the double champions for men and women basketball. On the “March 8th” Women’s Day, I was enthusiastic about all female employees. In May, I participated in the third fun games organized by the group. Arranging 13 salespersons of this class to participate, we show the good image and spiritual outlook of Zhuhai xx people to the public with full enthusiasm and best condition; in July, we participated in the group organization to "solid foundation, smelting team" Outdoor development training provides us with a platform for mutual communication and communication. It also provides us with an opportunity to exercise and hone our will. To celebrate the 60th anniversary of our birthday, we will stage a grand ceremony in Zhuhai Town Hall. The tax-free "literary evening" was fortunate to be able to participate in the performance "Inspiring Voice", which was highly praised by the employees. It shows that we all really paid a lot of work. That is the result of our rehearsal for a few months. I believe we will take the stage. The spirit and enthusiasm displayed on it will be invested in future work; in October, the group will participate in the organization for 4 days. Military training, in training, I deeply feel, the more difficult conditions, the more people will be able to exercise, with action interpretation of the mission and role as a militia.
Eight, do a good job in the organization of the company's group branch. As a member of the Youth League Committee, he actively participated in various activities of the Youth League Branch. Organized the “three. five” Lei Feng convenience activities, providing voluntary services to the customers, and achieved good results; organized the May Fourth Youth Activities with “I am adding talent to the team” to further enrich and energize the spiritual and cultural life of the youth. Improve the overall quality of the youth and enhance team cohesion; organize youths to watch the film "The Founding of the People", to celebrate the 60th anniversary of the founding of the People's Republic of China, further enrich and invigorate the young people's spiritual and cultural life, so that the young members of the Youth League have a deeper understanding of history and comprehensive improvement The overall quality of the youth of the league. This year's group activities are rich and varied, and the organization activities can be timely conveyed. The development of planning activities is also inseparable from the strong support of the company branch and branch secretary, so that my organizational skills have been fully exercised.
The above is the aspect that I strive to do and do well in one year. Throughout the work of the year, objective self-analysis, there are still many shortcomings. Just because young, work experience still needs to be further accumulated, please believe me, although I made a mistake, but I can be aware of the seriousness of the problem in time, I firmly believe that in the future work, I can strictly demand myself and resolutely put the company safely. The interests are at the top of the list and they are more mature and stable in terms of doing things.
The XX year is about to pass, and the XX year of hope is ushered in, which means new opportunities and new challenges. Here, I would like to make some personal suggestions and hope to contribute to the development of the company. Here are some suggestions:
First, I hope that the Merchants Department can gradually introduce more high-end brands, and even the first floor can gradually develop in this direction to create high-grade shopping malls.
Second, constantly improve the rules and regulations, iso files to be updated in a timely manner. Various advertising campaigns can be updated in a timely manner.
Third, strengthen communication between various departments, convey information, and even communicate with the cashier class. Because each department has its own ideas, learn from each other, and jointly contribute to tax-free advice.
Fourth, the company's membership is gradually increasing, using the majority of members as much as possible, using information feedback counters to promote information to help counter sales.
5. Whether each floor can have a fixed item storage place, the kind of coin-operated, does not require personnel management, and indeed many customers are very inconvenient with heavy things.
6. Xinhengji and Guomao are all subsidiaries of the group. Whether the two parking lots can be shared, so that both sides have flexible parking spaces. Because there are frequent customer complaints, since they are all xx, why not.
The above points are purely personal suggestions. All in all, summing up the work in this year, I am fully committed to serving the company and doing my best. In XX, I will continue to contribute to the development of the company. The growth of xx is witnessed by us!
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