Gas station year-end summary
In XX, with the kind concern and great help from the leaders of the division branch, we focused on strengthening internal management, focusing on improving positive benefits, and ensuring that there is no hidden danger in the safe production of gas stations. In the past year, with the help of all my colleagues in the branch, with the active cooperation of all employees, the station appearance, standard service, and staff quality have been greatly improved, and the internal management level has been comprehensively improved. The main tasks of this year are as follows:
1. Business situation:
This year, the division branch strengthened the quality management of gas stations, unified purchase of oil products, and uniform implementation of density. Strictly control the quality of the gas, which provides a good guarantee for the operation of the gas station, and also establishes the brand image of the oil quality and quality of the Corps.
In XX years, on the basis of providing quality assurance by the division branch, we actively participated in the development of the market and tried every means to tap potential customers and expand the market. "High Law" has 78 cars and has been refueling at long-term gas stations. I have always seen this customer from the standpoint. They are not only large, but also a public institution. There is no risk in the receivables. I have visited the station more than 20 times, but I have not talked about it. But I did not give up because of this. I started to look for friends who know "High Law". Under the efforts of all aspects, "High Law" has come to me to cheer, but I am worried about the quality of the oil I am standing on. The driver took cash. So I stood to manage the quality of the Corps oil and the oil supply station did not have a transit link. In the operation and management, we will help the oil unit to manage the driver, and use the oil unit cost-saving management method to make detailed details to the “High Law”. Introduction. The meticulous management work with me stood impressed the customer. Through one month of trial operation, “High Law” is very satisfied with the oil quality, internal management and service of our staff. What makes the customer most happy is that after I refueled, the monthly oil price was reduced by 5,000 yuan. The captain of the "High Law" team said to me: "I just like to deal with the Corps. The Corps is honest and honest."
When signing an agreement with a customer, it is the first step in completing the sale, and the real success is to keep the existing customer. This year, I will actively explore the market on the one hand, and build a sound customer profile on the other hand, build customer needs, rely on market research, telephone contact, door visits, etc., so that customer information is updated in a timely manner, customer needs respond promptly, customer complaints Handle in time to form a close and harmonious customer relationship. At the refueling site, my station staff memorized the crediting customers who came to me to refuel. In the refueling operation, I have always insisted on the on-site office. The driver does not need to get off the train to refuel, pay, invoice, and can be completed in the car, leaving the greatest convenience to the customer. I stand to win the trust and praise of customers with the spirit of hard work and hard work of the Corps.
2. Internal management:
The management level of a gas station is not only reflected in the sales volume, but should be reflected in many aspects and at multiple levels. Therefore, I have stood for 20 years and further established and improved various rules and regulations and rewards and punishments management methods according to management needs, and insisted on strictly following the system to ensure equality for all before the system. Based on standardized management and innovation for development, we keep in mind the management philosophy of “management creates benefits, details determine success or failure”, comprehensively understand the connotation of normative management, and enhance the sense of urgency. Starting from the details, we do a good job in the standard operation of the gas station.
This year is the first year of the merger of Nanhu Road Gas Station and Nanhu North Road Refueling and Refueling Station. The biggest problem of my station is the unstable staff. Therefore, I took the initiative to fully mobilize the enthusiasm, initiative and creativity of the staff as a starting point, establish a sound training, learning, post training system, improve the staff's practical skills and comprehensive quality, and establish a modern image of "oil and oil" . I stationed a project each week to conduct job training, and conduct a comprehensive post training every month to cultivate a good atmosphere for employees to learn business and drill technology consciously, and to encourage employees to practice basic skills and truly improve the level of operational skills and professionalism. Establish a cohesive mechanism of “taking the station as the home”, a learning mechanism of “taking the station as the school” and an incentive mechanism of “taking the station as the pride”. Efforts have been made to improve the high sense of responsibility of employees with gas stations as a big family, which has inspired the enthusiasm of employees.
It is the first gas station built by the Corps Oil Company in Urumqi, and it has attracted the attention of leaders of the head office and branches. This year's senior leadership of the Corps Oil Corporation, the senior leaders of the CNPC Group visited the guidance work many times, and cordially asked about the internal management of the gas station, sales volume and employee income. While affirming the work performance, the senior management leaders also pointed out the shortcomings in the work. Renovate the existing problems and add green belts.
In the 20 years of adhering to standardized management, we have implemented a "people-oriented" management approach, caring for employees in life, thinking about what employees think, and urgency for employees. Most of them are young employees, some of them are not at home. In order to facilitate the daily life of employees, this year I added a solar shower and two electric heaters to solve the problem of low temperature in the summer bath and spring and autumn business rooms. Let the employees really feel the love of the Corps oil is everywhere.
In order to improve the cohesiveness of employees, employees will have birthday cakes and collective meals for employees. In the "Spring Festival", "May Day", "Eleventh" and other holidays, various cultural and sports activities, knowledge contests and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.
3. Security management:
1. This year, the management staff system has been implemented. In addition to cleaning the health area, the staff members must also cook for the employees. When the fuel is at the peak, help the fuelers to refuel. When they come to the oil, they will unload the oil and deal with some emergencies.
2. Firmly establish the "safety first" thinking and implement various safety management systems for gas stations.
3. Grasp the education of employees' labor discipline, fire safety and safety knowledge.
4. Organize a safety inspection once a week to implement rectification of hidden dangers to ensure the safety of gas stations.
5. Implement safety responsibility system in daily work, safety management of operation operations, safety management of facilities and equipment, and safety inspection. Do "make the main, prevent and eliminate the combination." There was no safety incident at the station this year.
4. Inadequacies in the work:
1. The sales targets issued by the branch companies have not been completed this year, the main reason is;
1). The strength of opening up the market is not enough.
2). Due to the problem of receivables, our station has successively removed a group of customers with poor reputation and untimely payment.
2. The fine management work is not done well enough, and the various texts are not filled in time and complete.
3. The staff team is unstable, which has brought some negative impacts on the service work.
4. The management awareness of managers needs to be improved.
5. The maintenance and maintenance work of facilities and equipment is not in place.
Five. 20 years of work ideas:
1. Strengthen market development efforts, actively develop new customers, and strive to increase sales.
2. Enhance management service capabilities.
3. Strictly control the receivables and no longer develop red-letter customers. Strengthen the management of the account book, so that it is timely, accurate and complete.
4. Strengthen the ideological and education work of employees, formulate a sound evaluation system and post training activities.
5. Improve the management mechanism for responding to emergencies and cultivate employees' ability to respond to emergencies.
6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.
7. Implement the 5s management method and the 5s service method in management, and make the management work fine. Strive for good results in the coming year.
After XX went away, he took away some of the loss and took away some regrets.
In 2019, with a sly, facing the dawn, full of hopes, in this snowy season, let the New Year's bells convey the best wishes of every employee's heart--- Wishing the Corps Oil Company The future is even better. I wish all the leaders and all my colleagues of the 12th Division of the Oil and Agriculture Corps of the Corps work smoothly and be happy and healthy. Being with everyone is the unchanging promise of all our employees.
1. Business situation:
This year, the division branch strengthened the quality management of gas stations, unified purchase of oil products, and uniform implementation of density. Strictly control the quality of the gas, which provides a good guarantee for the operation of the gas station, and also establishes the brand image of the oil quality and quality of the Corps.
In XX years, on the basis of providing quality assurance by the division branch, we actively participated in the development of the market and tried every means to tap potential customers and expand the market. "High Law" has 78 cars and has been refueling at long-term gas stations. I have always seen this customer from the standpoint. They are not only large, but also a public institution. There is no risk in the receivables. I have visited the station more than 20 times, but I have not talked about it. But I did not give up because of this. I started to look for friends who know "High Law". Under the efforts of all aspects, "High Law" has come to me to cheer, but I am worried about the quality of the oil I am standing on. The driver took cash. So I stood to manage the quality of the Corps oil and the oil supply station did not have a transit link. In the operation and management, we will help the oil unit to manage the driver, and use the oil unit cost-saving management method to make detailed details to the “High Law”. Introduction. The meticulous management work with me stood impressed the customer. Through one month of trial operation, “High Law” is very satisfied with the oil quality, internal management and service of our staff. What makes the customer most happy is that after I refueled, the monthly oil price was reduced by 5,000 yuan. The captain of the "High Law" team said to me: "I just like to deal with the Corps. The Corps is honest and honest."
When signing an agreement with a customer, it is the first step in completing the sale, and the real success is to keep the existing customer. This year, I will actively explore the market on the one hand, and build a sound customer profile on the other hand, build customer needs, rely on market research, telephone contact, door visits, etc., so that customer information is updated in a timely manner, customer needs respond promptly, customer complaints Handle in time to form a close and harmonious customer relationship. At the refueling site, my station staff memorized the crediting customers who came to me to refuel. In the refueling operation, I have always insisted on the on-site office. The driver does not need to get off the train to refuel, pay, invoice, and can be completed in the car, leaving the greatest convenience to the customer. I stand to win the trust and praise of customers with the spirit of hard work and hard work of the Corps.
2. Internal management:
The management level of a gas station is not only reflected in the sales volume, but should be reflected in many aspects and at multiple levels. Therefore, I have stood for 20 years and further established and improved various rules and regulations and rewards and punishments management methods according to management needs, and insisted on strictly following the system to ensure equality for all before the system. Based on standardized management and innovation for development, we keep in mind the management philosophy of “management creates benefits, details determine success or failure”, comprehensively understand the connotation of normative management, and enhance the sense of urgency. Starting from the details, we do a good job in the standard operation of the gas station.
This year is the first year of the merger of Nanhu Road Gas Station and Nanhu North Road Refueling and Refueling Station. The biggest problem of my station is the unstable staff. Therefore, I took the initiative to fully mobilize the enthusiasm, initiative and creativity of the staff as a starting point, establish a sound training, learning, post training system, improve the staff's practical skills and comprehensive quality, and establish a modern image of "oil and oil" . I stationed a project each week to conduct job training, and conduct a comprehensive post training every month to cultivate a good atmosphere for employees to learn business and drill technology consciously, and to encourage employees to practice basic skills and truly improve the level of operational skills and professionalism. Establish a cohesive mechanism of “taking the station as the home”, a learning mechanism of “taking the station as the school” and an incentive mechanism of “taking the station as the pride”. Efforts have been made to improve the high sense of responsibility of employees with gas stations as a big family, which has inspired the enthusiasm of employees.
It is the first gas station built by the Corps Oil Company in Urumqi, and it has attracted the attention of leaders of the head office and branches. This year's senior leadership of the Corps Oil Corporation, the senior leaders of the CNPC Group visited the guidance work many times, and cordially asked about the internal management of the gas station, sales volume and employee income. While affirming the work performance, the senior management leaders also pointed out the shortcomings in the work. Renovate the existing problems and add green belts.
In the 20 years of adhering to standardized management, we have implemented a "people-oriented" management approach, caring for employees in life, thinking about what employees think, and urgency for employees. Most of them are young employees, some of them are not at home. In order to facilitate the daily life of employees, this year I added a solar shower and two electric heaters to solve the problem of low temperature in the summer bath and spring and autumn business rooms. Let the employees really feel the love of the Corps oil is everywhere.
In order to improve the cohesiveness of employees, employees will have birthday cakes and collective meals for employees. In the "Spring Festival", "May Day", "Eleventh" and other holidays, various cultural and sports activities, knowledge contests and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.
3. Security management:
1. This year, the management staff system has been implemented. In addition to cleaning the health area, the staff members must also cook for the employees. When the fuel is at the peak, help the fuelers to refuel. When they come to the oil, they will unload the oil and deal with some emergencies.
2. Firmly establish the "safety first" thinking and implement various safety management systems for gas stations.
3. Grasp the education of employees' labor discipline, fire safety and safety knowledge.
4. Organize a safety inspection once a week to implement rectification of hidden dangers to ensure the safety of gas stations.
5. Implement safety responsibility system in daily work, safety management of operation operations, safety management of facilities and equipment, and safety inspection. Do "make the main, prevent and eliminate the combination." There was no safety incident at the station this year.
4. Inadequacies in the work:
1. The sales targets issued by the branch companies have not been completed this year, the main reason is;
1). The strength of opening up the market is not enough.
2). Due to the problem of receivables, our station has successively removed a group of customers with poor reputation and untimely payment.
2. The fine management work is not done well enough, and the various texts are not filled in time and complete.
3. The staff team is unstable, which has brought some negative impacts on the service work.
4. The management awareness of managers needs to be improved.
5. The maintenance and maintenance work of facilities and equipment is not in place.
Five. 20 years of work ideas:
1. Strengthen market development efforts, actively develop new customers, and strive to increase sales.
2. Enhance management service capabilities.
3. Strictly control the receivables and no longer develop red-letter customers. Strengthen the management of the account book, so that it is timely, accurate and complete.
4. Strengthen the ideological and education work of employees, formulate a sound evaluation system and post training activities.
5. Improve the management mechanism for responding to emergencies and cultivate employees' ability to respond to emergencies.
6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.
7. Implement the 5s management method and the 5s service method in management, and make the management work fine. Strive for good results in the coming year.
After XX went away, he took away some of the loss and took away some regrets.
In 2019, with a sly, facing the dawn, full of hopes, in this snowy season, let the New Year's bells convey the best wishes of every employee's heart--- Wishing the Corps Oil Company The future is even better. I wish all the leaders and all my colleagues of the 12th Division of the Oil and Agriculture Corps of the Corps work smoothly and be happy and healthy. Being with everyone is the unchanging promise of all our employees.
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