Summary of work > Summary of year-end work

2013 home sales consultant year-end work summary

In a blink of an eye, XX has ended. Quite counted, from participating in real estate sales, to the sales department of xx Lake, joining our group with a family atmosphere has been more than eight months now. From the end of April XX to the present, from a half-knowledge to a better grasp of the sales process, the only efforts behind the end of their own know, of course, less help from colleagues. Because it was the first time to contact a real estate consultant, so in the first half of the month, I was a job-seeker assistant, helping my colleagues to do sales work while learning professional knowledge. Slowly, we have begun to have a certain understanding of receiving customers, tracking customers, signing contracts, after-sales work, and bank mortgages. After the second half of the month in May, he was transferred to an internship consultant. I started to be an independent person to receive customers. I encountered many difficulties in the process. However, with the assistance of the supervisor and my colleagues, I successfully completed the work and quickly grew up. After one month, I have a good grasp of the specific situation of the company's projects, the company's management model, real estate expertise and real estate sales processes and skills. Therefore, it was approved by the company to be an official property consultant at the end of July XX.
However, due to factors such as the national real estate regulation policy and loan interest rate, the xx real estate market has entered the off-season sales since June, and the transaction volume has dropped significantly. The turnover of the company's real estate in August and September is very small. Therefore, the number of visiting customers and call customers we receive is limited, and most of the improved customers have a strong wait-and-see attitude towards the market. The rigid demand customers also say that they will wait until the first half of the year to consider the fixed house, which is not bad for half a year. From October to now, we have received a total of 60 groups of visiting customers, and received 80 calls from various customers. Although there are fewer visiting customers, our sales staff has not been idle. Instead, we actively call back to the visiting customers, make an appointment for the customers who want to call, and do a good after-sales service for the previous owners. During this period, I continued to learn, exercise, and improve my business ability. At the same time, I also accumulated some customers with better intentions, which laid the foundation for the later effective transactions.
In October, the first batch of the project was handed over to the house, and the second-phase housing was just recognized at the beginning of next month. The work was more busy. While receiving new customers and facilitating the decision, we also had to return to follow the owners' customers and determine the time of visit. Do a good job in reception planning, delivery fees, and answers to various questions from the owners. Managers and everyone often work overtime, help each other, unite as one, and recognize the day's achievements, and learn new knowledge and experience. In the meantime, it is strictly required to comply with the company's rules and regulations, work on time, do not leave early, and do not leave for no reason. Actively participate in the training and assessment of the department, and continuously improve, summarize and apply. Treat each other with sincerity, live in harmony, learn the strengths of others, tolerate the shortcomings of others, and let yourself retain a good attitude and make them happy. After continuous contact with various customers, compared with other real estate projects, we can more deeply understand the advantages and disadvantages of our projects. The projects attract customers mainly include: convenient transportation, high-speed railways, and the development potential of the district government. The Rhine Lake water system runs through the north and south and the Tsinghua bilingual kindergarten; the advanced multi-functional club; Fengqing Commercial Street, there is a widened municipal landscape ecological green belt on the east side of the community; multi-level quasi-existing houses, and factors affecting customers' purchasing confidence are: western medicine factory, shopping is not convenient, there is no key small Chinese area near the community, the whole of the western area The municipal facilities are not complete; the project has a relatively poor geographical location and inconvenient living; the housing in the first phase of the residential area has not yet reached the standard of delivery, roads, hydropower, landscaping is slow, and individual websites are too slow to update. However, the customers also put forward a lot of valuable opinions for our project: more than 70 buildings and more than 50 square meters of the first building block the exit of the stairs when the door is opened, and the entrance threshold of more than 70 square meters and more than 40 square meters. Too close, inconvenient to enter and exit, it is recommended to open to the inside; whether the model room can be renovated early, the position of the air conditioner outdoor unit can not be placed on the machine, can be widened and lengthened.
In general, during the period of the company's work, I gained a lot, accumulated some experience, summed up some experiences, and hoped that I would do a better job in 2019 and maintain a good attitude. A good attitude is the most basic genius that a salesperson should have. We work on the front line of sales every day. We must learn to control our emotions and face the emotions in our lives. Face work and life with a steady attitude. Have a tolerant heart. There is always a contradiction between people and people, and there is inevitably a quarrel and entanglement between colleagues and friends. As long as it is not a big principle issue, it should be kind to people, be broad-minded, and learn to be generous. Be motivated and take the initiative to do what you should. Overcome the habit of procrastination and laziness and remove it from your personality. Treat each other with sincerity and gain the trust of customers. Otherwise, everything you say will be counterproductive. The first time to understand what customers need, to do targeted explanations. Recommended housing should be sure to know all the houses, including its strengths and weaknesses. Do a reasonable explanation of all the problems of the customer. Keeping customer relationships, each customer has a variety of connections, and as long as they are sure they love the project, they will pass on their love. To determine our identity, we are not selling houses, but consultants, with our expertise to help customers. More professional knowledge with customers, neutral evaluation of other real estate, increase customer trust. Under the leadership of the sales manager, work together with colleagues to complete the company's new year sales target. Strengthen your own learning, because even the best methods and plans must be done with strong execution. As a real estate property consultant, not only must be proficient in selling business, but also must understand some of the surrounding knowledge, in order to better serve customers, so that customers feel that our house is better than other properties in terms of quality, community environment, property quality, etc. Have an advantage.
I am very grateful to the company leaders for giving me this opportunity to exercise, thank my colleagues for helping me. In the new year, I must maintain a good attitude, a positive attitude, an upward mentality, face work, face life, work hard, live well, be loyal to the company, be loyal to customers, and be loyal to their duties. Be loyal to your own performance and work hard to hand over your satisfactory transcripts in the coming year.

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