Hotel front desk summary

In December of XX, it was time to review history and look forward to the future. Throughout the entire year of XX, everything is so calm, plain and peaceful, and in this extremely ordinary year, how did we safely walk through XX years?

Since business is the focus, let's talk about sales in XX. The sales task set at the beginning of the year was 9 million sales for the whole year, and the task was divided into each month. Except for the decrease in sales in March compared with the same period last year, the rest of the month was slightly higher than the same period of last year. In addition to the completion of the mission, only one or two months have not been completed, most of the months have exceeded the project, and were awarded an excess of part of the bonus. So until now, the nine million sales plan has already been completed, and it depends on the information that the excess can achieve compared with the same period last year. Just now looking at the bookings in December, sales seem to be less optimistic. To this end, the manager specially called us to open a morale encouragement meeting, let us make persistent efforts, stand up and stand up for the last shift, and strive for maximum sales.

In addition to the business aspects of the work, training and management work is also interspersed, monthly monthly meetings and training work is also methodical. Due to the unremarkable year of this year, the training on the public security system has also increased a lot. Not only the safety training of the Shanghai School, but also the requirements for the registration of the front desk are becoming more and more strict. There are also foreign affairs household registration training for the entry and exit of the Haidian Branch. Our front desk staff are actively involved and work hard to enhance their business.

Of course, there have been many changes in XX. First, the change from a station service to a seated service is the biggest change. There are many old customers in the hotel. Whenever they come to the store, they often say something, "Hey, change the table, it’s good, it’s more stylish." "Good, more intuitive, and more comfortable." The feeling is good, and as a service staff, we are more grateful to the leaders for their care, and the more comfortable office environment also makes colleagues work hard and happy. Secondly, there are wall-mounted TVs added at the front desk, repeated broadcasts of Peking University scenery, hotel introduction films, guest registration requirements, guest tips, etc., and guests who are checking in and checking out at the front desk have sent time. I fully felt the enthusiasm and thoughtfulness of the hotel. In addition, the hotel also echoed the national policy, adjusted the salary for everyone, and reissued it from the second half of XX, which made the employees feel a lot of comfort and work harder. Also, the business center has been rented out to the Capital Travel Agency distribution store and reopened. It not only restored the service items of the previous business center, but also added additional tourism projects to bring more and more thoughtful services to hotel guests.

In order to smoothly carry out the work in XX, the hotel made a budget for the re-repair of some rooms at the end of this year, mainly for the renovation of the five-story standard room and the three-story general replacement wallpaper, and the addition of a shelter for the main entrance of the hotel lobby. Thereby increasing the temperature comfort of the lobby and other content. In addition, a small photocopying machine was added at the front desk to ensure the photocopying function of foreign guests' documents, thus meeting the basic requirements for the registration of foreign affairs of Haidian Branch. These are the improvements of the hotel's hardware facilities. In terms of software, the sales department also actively communicated with larger websites such as eLong and Hangxin, signed an agreement, increased channels for online reservations, and the front desk continued to train. The receptionist and the cashier learned together, not only the study. Job-related knowledge, and accurate understanding of the business knowledge of the relevant positions, thereby improving personal quality, improve business skills, in order to be more intimate, more thoughtful, more skilled to serve customers, to increase the repeat customers of the hotel. It seems that there is always a rehash, but as day after day, year after year, the hotel always improves the hardware facilities of the rooms, and our employees always strive to improve the ability of the customer service. Only then, resources The hotel can stand in an era of increasingly fierce competition, and the hotel's tomorrow will be more beautiful and brilliant.