Toll station collection class year-end summary

In XX, we collected the idea of ​​serving the xx and continued to complete the work as usual. The experience and shortcomings of the year are summarized as follows:

First, there is no "three chaos", plastic image.

The "three chaos" phenomenon not only seriously restricts the rapid development of economic construction, but also easily breeds negative corruption, which seriously affects the image of the party and the government among the people, so that the people's work on the toll booth will be very poor. satisfaction. In the past year, there has not been a phenomenon of "three chaos" in my class. At work, we still have some areas for improvement. For example, the inexperience of the toll collectors is not sufficient, and the business theory is not so profound, especially the high demands of the staff on the weights and charges. These will be gradually improved in the future and strive to do better.

Second, the guarantee is smooth and safe.

Make sure that the crossing is smooth, and my class has improved from the past, which basically guarantees the normal smoothness of the crossing. In this year, the order of the crossing is not orderly, but it can be said that the order is normal. In recent years, traffic jams have occurred, and intentional traffic jams have occurred. In the past year, similar phenomena have rarely occurred. The inadequacy is that individual toll collectors often quarrel with driver friends during the process of checking tonnage, which greatly damages the toll booths in the eyes of the public. The image in the middle has led to unnecessary blockages in the crossings and has affected the normal order of charges. In the future work, we must strengthen management in this area, and truly "warm people with civilized language, influence people with good image, and infect people with quality services", thereby reducing contradictions and blockages. In addition, we also focus on safety work to ensure that no safety incidents occur. Although there has not been a safety incident, everyone has not relaxed their minds and is not numb. However, in actual work, there are sometimes hidden dangers of one kind or another. For example, in the case of a punching card vehicle, the inspector has the phenomenon of forcibly blocking the punching card vehicle at the lower crossing. When the toll gate is up and down, it has not been able to do one. Stop, see, pass, and even there is a phenomenon of crossing the crossing in front of the car. Etc., etc. In the future work, we must always raise the awareness of safety to the first place.

Third, grasp the details, look at management.

From the subtle point of view, it is clear whether the daily management of a unit is in place. At the toll booth, the untidy lineup of employees will affect the reputation of the toll station management; if the civilized language is not used, the driver will feel that you are rude, and the image of the toll booth will be greatly reduced; the business is unfamiliar and will bring the driver Unnecessary troubles; poor hygiene, poor facilities, others will see your organization's management level is low. These problems seem to be small things, but they are all big things. Health work must be constantly carried out. At present, during the work hours, the toll collectors and inspectors can consciously do a good job of sanitation, for example, cleaning the toll booth, cleaning the crossing, cleaning up the garbage, etc. In the future, we should be more proactive in cleaning every corner of the toll booth. Therefore, everyone must establish a sense of doing small things and doing small things, and do a good job for the management of toll stations.

Fourth, the shortcomings

When it comes to deficiencies, first of all, I should make a review. It is also that my management is not in place. The management of them is too humanistic and too lax. The main shortcomings are as follows: 1. The minority members in the class are not serious enough and work enthusiasm. Not full enough, lack of initiative, and lack of responsibility. 2, the toll collector is too sloppy, resulting in the phenomenon of long and short money has occurred. 3. The law enforcement of the inspectors is not standardized, and sometimes no valid documents are presented during the law enforcement process. 4. Individual toll collectors are not strong enough, business skills are poor, and they are not enthusiastic about drivers. 5. Individuals have insufficient subjective initiative, and they have no attitude toward work. The goal of struggle is not clear.

Five, the direction of efforts

1. Strengthen the management of the class and the construction of the team. In the face of new demands and new tasks, we will strengthen the management of the members of the class, strengthen the construction of the class, do a good job of unity within the class, and establish the mastery of "standing, glory, standing and humiliating", insisting Everything starts from the overall situation, mutual understanding, mutual help, mutual support, and "speaking righteousness, unity, dedication, speaking, and competition" in work and life. The team leader is the head of the military, the core and soul of the team, and is the key link between the team and the team. How to play the role of the team leader, I think there should be three requirements: a. Business should be too hard. The team leader should be ahead of the other members of the team. When the other members of the team encounter problems that are difficult for them to solve, the team leader should provide guiding opinions and give full play to the leading role of the team leader in the specific work. However, in the whole year, there are still many places that need us to strengthen our study. For example, the experience of the toll collectors in the whole class is not enough. The business theory is not yet proficient. The identification of the models during the collection process is not fast enough for the tonnage. Accurate, sometimes the phenomenon of car identification errors. In particular, the current weight-based charging requires us to strengthen our study of business knowledge. b. Take the lead in your work. The team leader should lead by example in the work, be a model for tackling difficulties, and follow the rules of discipline. Only in this way can the enthusiasm of the entire team be improved and the team leader's persuasiveness in management can be improved. c. Ideological work must be in place. As the manager of the grassroots team, the team leader should actively do ideological work, solve the ideological problems of the team members, make them feel comfortable, actively and actively put into work, and do a good job.

2. Focus on strengthening the study of business knowledge. We have insufficient business knowledge, business skills are not hard, and lack of experience. In order to make drivers and friends get better, faster and higher-level services, we must be in the original Continue to work on the basis. In the future work, we will correct the mistakes, change the shortcomings, carry forward the advantages, and welcome the work of next year with a new attitude. I believe that as long as we have a strong sense of responsibility, a good service attitude, a higher level of self-determination, a well-positioned management, a spirit of criticism and self-criticism, our work will be carried out in an orderly manner. Will win the recognition and praise of everyone. We strive to take a new step in the work next year, and make new progress and breakthroughs in innovation.