Summary of the trial period of the employees of the electrical company

Dear leaders:

On July 4th of this year, I was fortunate to be a member of Suning Electric Co., Ltd., and I was temporarily assigned to the rotation of the Group in Guangzhou. Time flies, the three-month probationary period has passed. During these three months, I experienced a transition from a college student who first came out of society to a Suning person. It was the busy season of Suning, and I also realized it. The true spirit of Suning people in the busy season. During this period, I received the enthusiastic words and deeds of the leaders and colleagues, and I learned a lot of things. Every communication with the leaders and every instruction from the teaching staff made me progress and benefited a lot. There have been significant improvements and improvements in terms of ideas and practical operational capabilities. Here, I sincerely thank the leaders and colleagues for their concern and help. Below, I will report to the leadership on the work period of 3 months.

First, the main work content

According to the arrangement of the company, from July 4th to September 5th, the related learning in Zhongshan Badian Black Power is mainly to understand the various operating procedures of the chain store terminal and the basic product knowledge of the familiar category, and participate in the actual product sales. During the probation period, I always treated my daily work with a learning attitude, and seriously treated every job that the teacher taught me, and I was able to ask for advice. In the past two months, I have covered the chain store basics, basic product knowledge, product knowledge, value-added business knowledge, product sales process, store layout standards, product sampling, price system and price resources. Every aspect has a more detailed understanding, and actually participated in the actual sales, knowing how to use the sales guide to guide sales, and further improve their sales skills. At the same time, he was responsible for some basic complaints and basically understood how to respond to customer complaints. In addition, we actively focused on market conditions and competitors, mastered the general methods of market research, and actually participated in market research. All this is inseparable from the guidance and support of the store manager and supervisor!

Under the guidance of the supervisor, I also conducted a specific classification of the black electricity department, which was divided into domestic and joint ventures, lcd and led, liquid crystal and plasma according to different contents, and analyzed and compared the sales status of each product type number. The daily work content is mainly to assist in the supervision and on-site management, including personnel management, sales analysis, storefront beauty exhibition, promotion staff discipline and dressing, outdoor development arrangement supervision, etc., as well as daily sales data statistics For brands with poor sales, they analyze the price, resources, inventory and competitors. The daily morning meeting emphasizes the emphasis on the weekly sales report. All data should be horizontally and vertically compared, so that we can more accurately find out the causes and corresponding countermeasures, and better carry out the later work.

Storefront, after-sales, logistics, and customer service are the four terminals of our company. The four terminals are interlocked to form a complete sales chain. Without one of our sales, we cannot continue. We must become a real Suning. You must be familiar with the operational processes of these four terminals and their interconnections.

According to the requirements of the headquarters, on September 6th, I transferred from the store to the after-sale rotation. After-sales is one of the four terminals, which largely determines our sales. In this strong competitive society with three-point sales and seven-point service, the satisfaction of after-sales service plays a decisive role. It is a consumer. For the recognition of our brand, the higher the satisfaction, the higher the consumer's evaluation of the brand recognition of our company, the more favorable a cycle will be formed, which will have a positive effect on the sales of the storefront, and vice versa will form a vicious circle, resulting in the original customer. The loss of the group and the distance from the new consumer groups will make it impossible to talk about consumption. Our company has already instilled in the brain of each employee the "single product of Suning's service!", and the group's 120,000 employees have already formed a common value and service concept!

It has been more than a month since the sale. The previous week was mainly familiar with the organizational structure of the after-sales department and the corresponding functions and departments, as well as the after-sales service process. The after-sales service center is mainly composed of the settlement department, the claims department, the materials department, the network management department, the maintenance operation department, and the training department. Each department is divided into several groups. For example, the branch management department has a single group and sales. Single group, outsourcing management group, etc., the settlement part has a security card management group, an audit sales order group, a contracted network group, and the like. They perform their duties and connect with each other, but they have different functions and are in different positions in the entire sales process, but they all have a common goal - to strive for the upper reaches, many good provinces, and to do our after-sales service for the storefront. Sales do every guarantee, everything is for the consumer, but for ourselves!

Later, I went to the training department to study with Minister Li Guorong. The training department is mainly training for the installation master in the installation and maintenance technology, on-site service specifications and communication with customers. From another aspect, the training department is to add new blood nutrition to the installer. It is also a hidden driving force for the company's after-sales development. It caters to the needs of social development and puts the latest installation and maintenance technology and service specifications to the installation master. To meet the customer's service needs, to maximize the benefits of our services. During the period of the training department, I was familiar with the functions of the training department and other work processes through the teaching of Minister Li, the auditing during the training, the communication with the masters and the understanding of the learning process. I saw the training department. Important for the company's subsequent development, but also learned some knowledge outside the profession such as: air conditioning, ice washing, black water and water heater installation and maintenance standards and some technical issues, as well as some of the service specifications for the division, including The most important is the 114 service specifications.

On the 13th and 14th, the training and assessment of the installation and maintenance of air conditioners, water heaters, ice washes, computers, etc. of the masters of each outlet are carried out. The assessment of the masters is carried out on the 15th - 19th, and the number is 20-23 on the 1st of this month. - The 18th-level master with less than 4.3 points of satisfaction conducted a warning study training, with 90 people in the first three groups. These tasks are cumbersome, require perseverance and patience, and require long-term continuous investigation and understanding of the frontline scene, and communicate with the first-line workers. As a new member, I never dare to be sloppy and sloppy about everything I do. I am strictly following the requirements of the leaders, and I take it seriously. I am responsible for the master and responsible for myself. The mentality to do everything. Find problems in learning, summarize in finding problems, and make progress in summarizing. As a whole, the effect has progressed. All members who participated in the warning training program received the notice of reinstatement.

However, there are still many shortcomings in this process. There is always a lack of certain initiative at key moments. Sometimes there is a certain degree of blindness in doing things, and I don’t know what to do. A lot of knowing processes are only in theory, that is, the so-called paper talks. Lack of practical experience, this is also the key point that I want to break through in the next stage; there are some workflows that are only a general understanding, and have not yet understood and mastered the essence of it, and it is still a mystery for external and internal flexibility operations. Of course, there are still many flaws that have not yet been discovered. I hope that in the future study, the leaders and colleagues will give more corrections. Colleagues are very grateful to the leaders and colleagues for their encouragement and help this month! In the future work, I will learn more from my old colleagues and learn from others!

Second, some insights in the work

1. The actual operational capability needs to be further improved. A lot of things seem simple, but they actually run into a lot of problems. I thought that a lot of operating procedures thought I knew it.

However, it is not easy to find out when you are working on your own. A lot of things need to be handled flexibly according to the situation on the spot, not the same. Therefore, in the future, I must be more diligent, more hands-on, and more personally run the process. Only in this way can we understand the operation of the company more quickly.

2, the mentality must be squared. Since we are in the store as a salesperson, although we are the future management staff of the company, we must adjust our mentality. It may be that the things that the supervisors have arranged for us are very trivial, but we also have to do the same, and we should not have complaints. We should put down the shelf for everything, always hold a learning heart and ask for advice.

3. Pay more attention to the details of the work. When receiving customers, sometimes my language is still relatively blunt, product knowledge is not familiar enough, and the reception skills for customer complaints are not thoughtful. In the future work, I must strengthen the ability to do things for people, strengthen product knowledge, and warmly serve every customer, so that they can really feel the sunshine service of our company.

Third, the goal of future efforts

After three months of internship, I have a holistic grasp of the chain store terminal. In the past three months, under the guidance of the teachings, patient guidance, and my colleagues’ tolerance and selfless help, I overcame. All kinds of work in the early stage did not adapt and successfully completed the work.

Of course, my time for working is still very short. There are still many places to learn. My practical experience needs to be further accumulated. The ability to work needs to be further improved. The ability to handle things needs to be further strengthened. In the future rotation study and work, I will continue to maintain a positive and enterprising mentality, establish long-term goals in life, be modest and cautious, and continue to learn, to achieve learning and income, business specialization. At the same time, we are conscientious, responsible, dedicated, honest, trustworthy, and trustworthy in everything we do. We will do everything well and successfully complete every task assigned by the company and the leadership.

After three months of trial period has passed, I will personally devote myself to every job with a fuller passion for work, keeping up with the great pace of the Group's development and striving to contribute to the realization of the Group's goals. At the same time, I would like to thank the company leaders and colleagues for their support and trust in my past work.