Summary of the probationary work of the front desk of the administrative department

Since the administration department has been in the front office for more than three months, the work can be summarized as follows:

1 Do a good job in answering incoming calls, receiving visitors, and doing water booking work;

2 Do a good job of monthly attendance;

3 Do a good job in the management of the warehouse;

4 Do a good job in the company's file management;

5 Do a good job of uploading files on the company website;

6 Assist in the recruitment process;

7 Complete the temporary tasks assigned by the leadership.

In general, I have done my duty for the past three months, but there are also many regrets; the work is not saturated enough, and I don’t know what to do.

In the days to come, I will work hard to improve the quality of service, do things well, be efficient, and make mistakes. The service attitude should be good, and the receptionist should constantly accumulate experience and leave a good impression on the guests. When answering the phone, you should also constantly improve your language skills; clever questions and answers. Try to make every customer happy. Strengthen the study of etiquette knowledge; strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, it can answer customer's questions in a timely and accurate manner and accurately transfer calls. If you know that there is no one in a certain department, you will remind the caller and briefly explain when someone may be, or within the scope of what you can, briefly answer the customer's questions, and also seize the appropriate opportunity to promote the company. Strive to create a good front office environment. To maintain a good image of the company's facade, not only must pay attention to its own image, but also maintain a good environmental sanitation, so that customers have a pleasing feeling.

I hope to do better in the days to come!